I wish I knew I had to take pictures of the odometer and fuel gauge BEFORE I dropped the key in the drop box.PAULROBERT S.
Moving Truck Rental in Bowmansville, NY at Lancaster Self Storage
(Distribuidor de U-Haul del vecindario)
Bowmansville, NY 14026
(Between Genesee and Thruway in Bellavista Plaza)
Services at this Location:
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Bowmansville, NY 14026
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The customer service representative named Katelyn was very rude and unfriendly. If I didn't need to pick up a u-haul right then I would have left. She needs to be retrained on how to talk to people. Otherwise, experience was adequate.Edward G.
Manager very friendly and helpful.ROBERT L.
Joel was awesome. He was on the ball and had everything ready for me.Jesse B.
I was charged for gas. I went less then 30 miles and put 3 gallons back in. I was charged wrongly. The bed was very dirty. Candy and random items all over the floor.Adam G.
The store wasn't open on time due to the employee arriving late, the truck was dirty, damaged, and only had 1/8 tank of gas. The location also didn't have the equipment I made a reservation for. The truck didn't run well. It was an extremely bumpy ride more so than other uhaul trucks I have rented. I also never received an apology for the employee working there. She told me all the trucks run bumpy.Richard M.
One person staffing location was very busy. Had ordered online and on morning to pick up got message on my U-Haul app that equipment was not ready. Staffer was ultimately very helpful.ALLAN B.
I have not received a receipt of my rental charges during check in or at the end of my rental, store said they could not print one and both times they said I would get a email, I have not received an email yet.GILBERTJAY W.
Location was basic minimum truck rental, not the typical stocked showroom with uhaul moving supplies, labels, electronics, etc. Also, customer service needs a massive overhaul. GM was overall angry with operations, phone calls, other customers... Assistant in the office was also very brief. I realize it's only truck rental, but shape it up a little, people. You are the image of the entire company.JUDDTRAVERS L.
The online process to pick up the truck was too long...No reason to have to provide so much additional information above and beyond a credit card and license...Chris S.
Confirm mileage and amount of gas before customer takes possession of vehicle. Both were wrong in our truck.David S.
Great customer service!!erik D.
The office was locked when I arrived. There was no sign indicating if they were at lunch or when they would return. All was made right when I called the emergency number and the employee came back from her lunch.David M.
I failed to prepare myself for the electronic system of picking up our vehicle. The gentleman who took our call was more than accommodating and patiently walked us thru the process.DONALDJAMES S.
Truck was filthy. Location did not have all of the equipment we needed, but no one bothered to tell us. We had to drive to another location to pick up a furniture dolly, but no discount or compensation was offered to us.Alisa O.
Mobile app was difficult to say the least, rep came in to assist, but we ordered blankets and dolly, none of which were available at this location. We were also NOT told about mileage at all and got whacked in the end - VERY DISPLEASED!!!! Truck was AWFUL - whole side of the passenger door didn't seal so the whole trip was LOUD due to the wind blowing in. AWFUL experience all around, very disappointed.Marc D.
Great service. Keep it up. ThanksThomas M.
Easy drop offgary C.
Be open ALL day, not closed for lunch.James B.
We were sent to 4 locations in order to find a truck, that I reserved a 2 month ago. We drove all over town wasted time and gas. Each location I was told, there was a truck waiting for me. The people behind the counter were all Clueless , The best part, my first location 2939 Bailey Avenue Buffalo, They were people smoking marijuana's in front of the store. So if you want to improve customer service clean up your satellite locations, they are dirty and not safe. Also the truck I rented smelled horrible. This complaint is only for the Bailey location not 6509 transit rd location. No complaints there.Daniel S.
3rd time I've rented from this location. Expect to use it again in the future.Benjamin F.
After a round around of several locations, one so smoke filled it was in my nostrils for hours, this location was hosted by a very entertaining man who changed the whole experience around. I went from grumpy to at least accepting. I can't say I'm impressed with the uhaul business model but I was impressed by this location's owner who helped me and made it a bearable experience with his great sense of humor.erin K.
Joel was EXCELLENT. System issues out of his control were handled extremely well and efficiently. I will recommend to others without hesitation.John E.
Your company under estimated the mileage and charged extra when i returned the truck in a day early. Truck was low on fuel (well below 1/4) broght back with 3/8 tank. Swept box of truck out before loading returned clean. According to google from truck pick up point to my sons new home 113 miles. Plus drive to storage unit in Lancaster load and return truck puts me over your mileage estimate. I have to pay extra because U Haul can't figure mileage. Bullshit!!!daniel B.
The offering of this type of van is great.... easy to handle, etc.Edward S.