Upon return the office was closed for lunch. I had to leave outside and didn't settle the bill. When I checked the electronic bill later that day it was 14 bucks higher due to a insurance rate I didn't agree too nor was it discussed at time of rental. I called to have removed from bill and am waiting for my creditLOUISANTHONY D.
Customer Reviews for Lancaster Self Storage
(U-Haul Neighborhood Dealer)
Bowmansville, NY 14026
(Between Genesee and Thruway in Bellavista Plaza)
Services at this Location:
- Monday - Friday:
9 am - 12:30 pm / 1:30 pm - 5:30 pm
8 am - 1 pm
Special Operating Hours
- 12/24/2021: 9:00 am - 12:00 pm
- 12/25/2021: Closed
- 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anthony L.
Customer did not leave a comment.Craig M.
Everything went smooth and the guy at the counter was helpful and chill.RICHARDJOSEPH V.
Customer did not leave a comment.THOMAS FLOYD C.
Customer did not leave a comment.DANIELE H.
Very easy drop off process that only took about 2 minutes.WILLIAMWESLEY M.
Customer did not leave a comment.Daniel H.
Stopped in right before they closed and he got me in the rental van within 5 minutes!BRIANANDREW C.
Customer did not leave a comment.JONATHANEDWARD B.
Great vehicle! Perfect for a one bedroom apartmentJS S.
The representative at this location was friendly and helpful. He went out of his way to make sure we were all setMICHAELJOSEPH L.
There was no one in the office and the door was locked even though I was there during normal business hours. They did not answer the phone either. And there was nowhere designated to drop off the trailer.MADELEINEMORGAN J.
Joel was friendly and helpful in my contacts with him.EDWARD Q.
Customer did not leave a comment.Maureen D.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Bernard C.
Customer did not leave a comment.Carla P.
Customer did not leave a comment.Bernadine D.
Customer did not leave a comment.Serena M.
Customer did not leave a comment.JOHNE JR H.
Customer did not leave a comment.RALPHDONALD O.
Customer did not leave a comment.Jimmy F.
Customer did not leave a comment.Danica U.
Customer did not leave a comment.Joseph H.
Joel was great.MARGARETMARIE P.
The truck did smell of stale cigarette smoke, other then that small detail it was perfect!Andrew S.
Employee was distracted with personal phone calls the entire time I was there attempting to pick up my truckBRIANC K.
I usually rent from the Depew location but will be back to this location very soon. The rep who helped me was super friendly and helpful despite me being late to pickup my last minute rental and being super busy when I dropped off the trailer!! Big thumbs up and thank you!!DOUGLASLEE M.
Disappointed with the lack of cleaning in the cab area. There was dust on the dashboard, uncleaned beverage spills on the drink holder, and significant pet hair on the seats. I wouldn't use U-Haul again for a future move based on this experience.Deborah M.
Put Uhaul signs on transit road. You can't see the location from the road and there are no signs.John R.
Everything was outstanding! The entire rental experience was fast, efficient, and well managed! I would highly recommend UHAUL!Peter D.
This location was difficult to find, given that there is another Uhaul location right down the same road. The gentleman at the "wrong" location was very helpful and wonderful and sent us right where we needed to be. Once there, the location was all self serve. The app was very helpful.Kelly R.
this was not my preferred pickup location.JEFFREYA M.
This location is terrible this is the 2nd time I've returned a rental and the girl at the counter says leave the rental you're all set we'll email you a receipt. The rental is supposed to be inspected upon return I shouldn't have to ask them to do their job and get attitude about doing it. I was charged for fuel wrongly the employee on the phone asked why I was complaining about 2 gallons of fuel. I'm complaining because if they did their jobs properly these things wouldn't happen poor attitude rude I won't ever use this location againMATTHEWS F.
The return process after hours was absolutely stupid with all of the pictures, and then if not the pics the "convenience fee" of $20. Stupid money grab.HERBERTRANDALL F.
I wish I knew I had to take pictures of the odometer and fuel gauge BEFORE I dropped the key in the drop box.PAULROBERT S.
The customer service representative named Katelyn was very rude and unfriendly. If I didn't need to pick up a u-haul right then I would have left. She needs to be retrained on how to talk to people. Otherwise, experience was adequate.Edward G.
Customer did not leave a comment.Roland B.
Manager very friendly and helpful.ROBERT L.
Customer did not leave a comment.Jeff M.
Joel was awesome. He was on the ball and had everything ready for me.Jesse B.
Customer did not leave a comment.DAVIDALAN S.
Customer did not leave a comment.Joseph L.
I was charged for gas. I went less then 30 miles and put 3 gallons back in. I was charged wrongly. The bed was very dirty. Candy and random items all over the floor.Adam G.
The store wasn't open on time due to the employee arriving late, the truck was dirty, damaged, and only had 1/8 tank of gas. The location also didn't have the equipment I made a reservation for. The truck didn't run well. It was an extremely bumpy ride more so than other uhaul trucks I have rented. I also never received an apology for the employee working there. She told me all the trucks run bumpy.Richard M.
Customer did not leave a comment.MATTHEWJ S.
One person staffing location was very busy. Had ordered online and on morning to pick up got message on my U-Haul app that equipment was not ready. Staffer was ultimately very helpful.ALLAN B.
I have not received a receipt of my rental charges during check in or at the end of my rental, store said they could not print one and both times they said I would get a email, I have not received an email yet.GILBERTJAY W.
Location was basic minimum truck rental, not the typical stocked showroom with uhaul moving supplies, labels, electronics, etc. Also, customer service needs a massive overhaul. GM was overall angry with operations, phone calls, other customers... Assistant in the office was also very brief. I realize it's only truck rental, but shape it up a little, people. You are the image of the entire company.JUDDTRAVERS L.
Customer did not leave a comment.Paul G.
The online process to pick up the truck was too long...No reason to have to provide so much additional information above and beyond a credit card and license...Chris S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Dawn L.
Customer did not leave a comment.Askar M.
Customer did not leave a comment.Bryce W.
Confirm mileage and amount of gas before customer takes possession of vehicle. Both were wrong in our truck.David S.
Customer did not leave a comment.Chuck H.
Great customer service!!erik D.
The office was locked when I arrived. There was no sign indicating if they were at lunch or when they would return. All was made right when I called the emergency number and the employee came back from her lunch.David M.
I failed to prepare myself for the electronic system of picking up our vehicle. The gentleman who took our call was more than accommodating and patiently walked us thru the process.DONALDJAMES S.
Customer did not leave a comment.Jim E.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.redian M.
Truck was filthy. Location did not have all of the equipment we needed, but no one bothered to tell us. We had to drive to another location to pick up a furniture dolly, but no discount or compensation was offered to us.Alisa O.
Customer did not leave a comment.Kathleen D.
Customer did not leave a comment.Pamela E.
Mobile app was difficult to say the least, rep came in to assist, but we ordered blankets and dolly, none of which were available at this location. We were also NOT told about mileage at all and got whacked in the end - VERY DISPLEASED!!!! Truck was AWFUL - whole side of the passenger door didn't seal so the whole trip was LOUD due to the wind blowing in. AWFUL experience all around, very disappointed.Marc D.
Customer did not leave a comment.Andrea Y.
Great service. Keep it up. ThanksThomas M.
Customer did not leave a comment.Timothymichael Z.
Customer did not leave a comment.William S.
Customer did not leave a comment.Anthony C.
Easy drop offgary C.
Customer did not leave a comment.Robert P.
Be open ALL day, not closed for lunch.James B.
Customer did not leave a comment.Nicolas S.
We were sent to 4 locations in order to find a truck, that I reserved a 2 month ago. We drove all over town wasted time and gas. Each location I was told, there was a truck waiting for me. The people behind the counter were all Clueless , The best part, my first location 2939 Bailey Avenue Buffalo, They were people smoking marijuana's in front of the store. So if you want to improve customer service clean up your satellite locations, they are dirty and not safe. Also the truck I rented smelled horrible. This complaint is only for the Bailey location not 6509 transit rd location. No complaints there.Daniel S.
Customer did not leave a comment.Naveed Q.
Customer did not leave a comment.KAITLIN C.
Customer did not leave a comment.Jody J.
3rd time I've rented from this location. Expect to use it again in the future.Benjamin F.
After a round around of several locations, one so smoke filled it was in my nostrils for hours, this location was hosted by a very entertaining man who changed the whole experience around. I went from grumpy to at least accepting. I can't say I'm impressed with the uhaul business model but I was impressed by this location's owner who helped me and made it a bearable experience with his great sense of humor.erin K.
Joel was EXCELLENT. System issues out of his control were handled extremely well and efficiently. I will recommend to others without hesitation.John E.
Customer did not leave a comment.Craig D.
Your company under estimated the mileage and charged extra when i returned the truck in a day early. Truck was low on fuel (well below 1/4) broght back with 3/8 tank. Swept box of truck out before loading returned clean. According to google from truck pick up point to my sons new home 113 miles. Plus drive to storage unit in Lancaster load and return truck puts me over your mileage estimate. I have to pay extra because U Haul can't figure mileage. Bullshit!!!daniel B.
Customer did not leave a comment.dawn C.
The offering of this type of van is great.... easy to handle, etc.Edward S.
Customer did not leave a comment.Zachary E.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.Omar P.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.craig K.
1) Ordered a 10" Truck - received a 15' Truck. While there was no additional U-Haul cost, it made move more difficult in a urban geography. 2) Personnel at time of pickup was not helpful in response to a few questions and her primary goal was to get me out the door as quickly a possible.Brian M.
Customer did not leave a comment.JoAn J.
No improvement necessary. Excellent customer service skills. Management is very helpful. Facility is spotless. Excellent prices.Carolyn C.
Jason, the manager is very friendly and helpful. I would come back to Lancaster Self Storage for all my Uhaul needs. Great service!David S.
General comment, I received way too many emails (6) for this rental. Unnecessary and annoyingMarty M.
The staff was very Professional, Knowledgeable and Friendly. I would recommend them to anyone.Christopher P.