Poor lighting in a low traffic area.Cara D.
Industrial Park Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Birmingham, AL 35217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Send me to a closer location that have what I need on time.Virack K.
There was no one there, there was no drop box for the key, the place looked abandoned, and I had to call U-Haul to see where to leave the key and make sure I would not be held responsible if anything happened to the truck. I will never use this location again. This place gives a U-Haul a bad name.David L.
Yesterday was the worst experience of my life. What was suppose to be a happy and exciting day of moving turned into a very stressful day, put me hours behind. I struggle with anxiety and honestly it was not good for my mental health. I would not say uhaul is a bad company as a whole but y'all certainly need to do something about that location. They are bad for business!!! I had a hard time locating a truck to move so I called 1800GOUHAUL and someone booked me for 12:30 at this particular location. I get there at 12:20, place looked deserted so I thought well I'll sit here and check in through my phone, thought to myself maybe they went to store or something, or someone will pull up and help me get the key. No one was in the office and no one ever showed up. A little after 1 I went over to the next store right by Fultondale high school which I had already been there once but the sweet lady didn't have anything for me. Her name was Brooke which by the way she deserves major recognition from you because she was so awesome. She called the guy who run industrial park mini storage, he never picked up or responded to her text. She even called the customer service line for the particular area and they weren't any help. So she called traffic, somehow got directed to Georgia traffic so they got her connected for Alabama waited on there forever so when someone finally picked up Brooke got hung up on so we had to wait again to get someone. Get someone, they converted me to that share crap, I go back to industrial to get truck, get there to try get key they tell me online I need to call, I find out I owe money from 2018 which someone could have said over the phone but hell I couldn't even recall why but whatever I resolved that, finally get the key after 20 minutes of bs from that, ok so now it's after 2 and my help was held up because they had their own plans for that day. You guys need to get that location under control because I was told this happens a lot. Signing off as a very unpleased customer!!!Anita G.
Military discount would be niceGABRIEL D.