Don't let anyone else go to this location. When I arrived the person who was supposed to help me wasn't there. His brother called him. He said he was on the way and it would be 20 minutes. We then did the rental over the phone and he said he would be there. I waited. After a while I asked the guy (brother) if he was coming. He called him back via FaceTime and he was home on his sofa. He said ask my brother to help you. I tried to hook up the trailer myself but due to its location I couldn't get it high enough. I went back inside and asked the brother for help and at first he said no. When I told him I couldn't pick it up high enough he said ok. We got it hooked up and I had to do the chains because he had no idea. I was very disappointed in U-Haul since I had this type trailer reserved two weeks prior from the store where I always rent from U-Haul called me and changed to the place that I picked it up from. Very disappointed
Peter C
Wami F&F Auto Sales
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Austell, GA 30168
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 2.5 es la calificación promedio de clientes
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Horrible experience with the app... 45 minutes to pick up the truck and 3 calls to assistance and the worst part... you charged me 60 dollars extra because I return the truck 30 minutes late! Never again with you!!
Jose MUhaul needs to improve its app, retuning the vehicle took me about an hour cos the app was not working. If you want to do remote pick up and drop offs then you need an app that exceptionally good
Emmanuel AThey were not present in the gas was not full when I arrive or I return the truck Customer Service was not professional at all. They did not check the truck in or out properly done by Uhaul guidelines and overcharge me gas in miles. I submitted pictures not good service.
Clorise PWe were waiting for an hour. As I was getting out of the car. Another couple went to the door. The clerk waiting on them first. Even though the clerk knew that I was there first. I walk with a cane, of I am slow.
Judith T