No employee on site. Long wait. Poor communication
Donna Gray
Wami F&F Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austell, GA 30168
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The actual truck is fine the process to get the truck is ridiculous. It should take 2 hours on hold to get the truck. The process needs to be changed the GPS location is ruining everything.
TREYGELL ShieldsRental equipment was not with the truck. When I called to confirm my reservation with the location ahead of time I was told everything would be fine, but rental equipment was not included. In addition, when I showed up to pick up my truck, the locks on the boxes were incorrect, so my pickup code did not work with the lock on the box containing the key to my rental truck. Because this was before office hours, I had to spend almost 60 minutes at the location dealing with customer service via the phone in order to access the correct key and then to confirm with customer service that my rental equipment was not with the truck. I was not able to pick up rental pads or dollies before my moving help arrived.
Abigail PaulsonCheck in on app doesn't work. Customer service 24/7 Teri let troubleshooting
dereck grahamWhen arriving to pick up my uhual they stated that they didn’t have a truck for me & told me to call uhual. while i was on the call, they told me that they figured it out. they said that the person who has the truck was supposed to return it the night before but didn’t. so they resigned me to the other truck that they had. upon pick up, the photos provided were of a completely different truck than the one i received, but the license plates matched. i was on a short time frame & had to use the truck, but this truck was not safe to drive & should be looked at & repaired before re-issuing. the passenger side mirror is shattered & the driver side mirror spins in a 360° every time you break. making it so that you have to roll the window down to turn it back. very disappointed with this experience.
Allanah Tran