Customer Reviews for Wami F&F Auto Sales
(U-Haul Neighborhood Dealer)

65 reviews

392 Maxham Rd   Austell, GA 30168

(678) 905-8475

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 905-8475

392 Maxham Rd
Austell, GA 30168

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No employee on site. Long wait. Poor communication

Donna Gray 
Rating:
2.0

The actual truck is fine the process to get the truck is ridiculous. It should take 2 hours on hold to get the truck. The process needs to be changed the GPS location is ruining everything.

TREYGELL Shields 
Rating:
1.0

Rental equipment was not with the truck. When I called to confirm my reservation with the location ahead of time I was told everything would be fine, but rental equipment was not included. In addition, when I showed up to pick up my truck, the locks on the boxes were incorrect, so my pickup code did not work with the lock on the box containing the key to my rental truck. Because this was before office hours, I had to spend almost 60 minutes at the location dealing with customer service via the phone in order to access the correct key and then to confirm with customer service that my rental equipment was not with the truck. I was not able to pick up rental pads or dollies before my moving help arrived.

Abigail Paulson 
Rating:
5.0

Customer did not leave a comment.

Justin Davidson 
Rating:
1.0

Check in on app doesn't work. Customer service 24/7 Teri let troubleshooting

dereck graham 
Rating:
2.0

When arriving to pick up my uhual they stated that they didn’t have a truck for me & told me to call uhual. while i was on the call, they told me that they figured it out. they said that the person who has the truck was supposed to return it the night before but didn’t. so they resigned me to the other truck that they had. upon pick up, the photos provided were of a completely different truck than the one i received, but the license plates matched. i was on a short time frame & had to use the truck, but this truck was not safe to drive & should be looked at & repaired before re-issuing. the passenger side mirror is shattered & the driver side mirror spins in a 360° every time you break. making it so that you have to roll the window down to turn it back. very disappointed with this experience.

Allanah Tran 
Rating:
1.0

There are 3 businesses being run out of one room and no one was very helpful or friendly. Glad to get out of there safely!

Anthony Novak 
Rating:
5.0

Customer did not leave a comment.

Christopher Freeman 
Rating:
1.0

I have paid and have my receipt 10 days later you guys tried to debit 53 dolkars, 29, dollars. Ghats Fuad

Lameskia Jackson 
Rating:
1.0

Make instructions clear, and don’t just give the keys if you didn’t let the customer finish the paper work

Jonathan Floyd 
Rating:
1.0

I told the man that I didn't think I could back up the truck with the tow on it. He seemed annoyed that he had to try. He didn't get off his phone the whole time and almost cut the truck in half by not paying attention. I finally said I would do it and then he tried to tell me how while still on his phone. Woman was nice but also too busy on the phone and with others. I just wanted to leave asap.

Melinda Stephens 
Rating:
5.0

Customer did not leave a comment.

Melvin Hampton 
Rating:
3.0

The younger fellow I worked with was very professional/friendly.

Mark Pierce 
Rating:
4.0

Customer did not leave a comment.

Leigh Kershner 
Rating:
1.0

Customer did not leave a comment.

Mathew Mason 
Rating:
1.0

The agent pushed reservation back too far so I could not use the truck share so has to use the agent which I think was a teenager and he was so slow and smelled. This caused me to have to take an alternate route because traffic was horrible by the time he finished checking the truck out.

Nathaniel Williams 
Rating:
1.0

Hire people that wants to work and be helpful to the customers. The lady was very unprofessional, she didn’t know what she was doing and wasn’t trying to answer my questions I had.l

Darnel Davis 
Rating:
3.0

Customer did not leave a comment.

Beneditt Agwueawu 
Rating:
1.0

Horrible service, nasty trailer

CRISTA RYAN 
Rating:
5.0

No one was there when I dropped off the truck.

Patrice Fallin 
Rating:
2.0

Had to put oil in the truck! They were nice, but on the phone and had to wait between phone calls to get waited on

Joan Piel 
Rating:
3.0

Customer did not leave a comment.

hazel hightower 
Rating:
3.0

NA

LARRY GREGORY 
Rating:
3.0

Customer did not leave a comment.

Austin Rakestraw 
Rating:
3.0

Customer did not leave a comment.

NIKEEA PAYNE 
Rating:
3.0

Customer did not leave a comment.

donald Rainwater 
Rating:
5.0

Customer did not leave a comment.

Cordaryle Brown 
Rating:
4.0

Customer did not leave a comment.

Cheryl Burton 
Rating:
5.0

Customer did not leave a comment.

Ariel Williams-bey 
Rating:
1.0

The staff was Jon existent. I was left rondo everything on my own. I like renting from uhaul but will never go back to this location.

Stephen Northington 
Rating:
5.0

Customer did not leave a comment.

YADIRA PERIVAN GOMEZ 
Rating:
4.0

Keep commitments on guarantees for a vehicle and tiype

William Perry 
Rating:
3.0

I was charged for equipment that I did not receive. The location on the gps took me to a totally different place. It was terrible.

SHANE FRITH-JONES 
Rating:
4.0

Customer did not leave a comment.

Eric Anderson 
Rating:
1.0

Had to change location late min. Bugs on passages seat.

Randy Juggassar 
Rating:
2.0

train rep better slow,also wanted to charge 20 dollars to help me connect trailer.I never was told this before,its in uhauls better interest to make sure equipment is hitched properly to avoid an damage to anyone.

PATRICK HENRY 
Rating:
2.0

Had to squeeze trailer into parking spot and had no help in unhooking trailer from my truck.

Thames Jamison 
Rating:
5.0

Customer did not leave a comment.

Eric Islar 
Rating:
5.0

Customer did not leave a comment.

Edward Mumphery 
Rating:
3.0

Customer did not leave a comment.

Scarlet Johnson 
Rating:
3.0

The Owner was very pleasant. Helpfull

BETTY DAVIDSON 
Rating:
5.0

Customer did not leave a comment.

Natiliea Atchison 
Rating:
4.0

Customer did not leave a comment.

Corey Wardell 
Rating:
3.0

This location worked out well. The previous location Marathon/ Hiram GA did not. They rented the unit reserved by me out from under me. The attendant said so sorry we only hold for 30 minutes. I wasn't late

Willard Waters 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Boasiako 
Rating:
4.0

It was a bit hard to see the sign from the busy road. Luckily, we saw the truck, which confirmed that we were at the right location. Our GPS had a hard time picking up the exact location, so we missed the entrance the first time.

James Hudak 
Rating:
1.0

A lot of playing on property. Was not provided a copy of the rental agreement before it had been purchased. I was told a different rate per mileage then actually charged! Would not recommend! Also charged for a blown tire on property even though I had insurance added on for instances as such!

brentn shields 
Rating:
3.0

It took going to 3 location's before getting what I needed, 21/2 hrs of going one to another.

Shelia Easton 
Rating:
5.0

Customer did not leave a comment.

AIDA DIALLO 
Rating:
1.0

My location was changed after I picked up the truck, to a location that I specifically told the employee I would not be at twice.

SHELIA spells 
Rating:
4.0

Customer did not leave a comment.

Tayler Lewallen 
Rating:
1.0

The check-in process took too long. It was as if he was unfamiliar with the system. Also, he could not tell me what the insurance covered. My return process seemed to go ok until I received the invoice with an extra day of charges. The person handled my return did not enter it into the system until several hours after I left. I tried the multiple phone numbers listed for this business but the number had to change and was not listed. I went back right before they closed to just to be told that I had to call a number to get the extra day refunded. I called the number I was given but it did not at all seem like a business. I was assured that I would receive a refund and email confirmation. That was last night (2/17 at approx. 7 PM) and I have not received an email as of 2/18 at 4 PM. I will NEVER use this location again. PLEASE LISTEN TO THE BAD REVIEWS...I DID NOT AND I REGRET IT!!

Menya Colts 
Rating:
1.0

Absolutely not! My experience was pick up and drop off were both extremely frustrating and understandable. I will definitely not use Uhaul in the future unless I have zero options.

Grady Pearson 
Rating:
3.0

This was nit our “guaranteed” location. I was very displeased and incredibly inconvenienced to have to travel to get our uhaul. Would love to discuss on phone.

Marvalane Ivey 
Rating:
5.0

They were perfect. I pulled up on them and lucky they had one available. The service was excellent and fast. I only used it for a couple of hours and brought it right back. If I need a U-Haul again i will most definitely be going back.

gregory gustave 
Rating:
1.0

They charged me to fill the truck up 120 $ and I took it back on 3/8 of a tank like my contract stated.

brian milbourn 
Rating:
1.0

Very Rude. The truck was given to me dirty which I explained and he threatened to charge me $25 if I didn't sweep it out.

Salina Rosa 
Rating:
5.0

Customer did not leave a comment.

Cynthia Eady 
Rating:
1.0

They charged me twice for the truck rental. U-Haul refuses to get my money back in my bank account. This company instantly takes my money but takes 5 business days to deposit it back. You all are in error and did nothing to fix it, a complete failure. This whole renting process stuck of diarrhea. This was the WORST truck rental experience in my life!

Jason Minnifield 
Rating:
1.0

This location was beyond unprofessional. I was told the wrong information and ultimately felt swindled. The entire moving process went from easy, which I usually expect from Uhaul, to a total nightmare and utter inconvenience. I will not be recommending this location to anyone.

JAZMYN SAUNDERS 
Rating:
5.0

Thanks for your help in making my move easier. By being flexible you assisted me greatly in arriving on time to collect the u-haul trailer which was a good distance away.

Jonathan Newsom 
Rating:
1.0

Truck I rented had a check engine light on, and didn’t steer straight at all. Facility did not have the equipment that I paid for (dolly, furniture pads). Staff could. Or communicate well and didn’t seem to know how the rental process worked at all.

Kalvin Filarski 
Rating:
1.0

Get someone with more experience or train the current staff.

Sylvia Boyce 
Rating:
5.0

Customer did not leave a comment.

Barbara McKnight 
Rating:
3.0

Customer did not leave a comment.

Henry Hutson 
No reviews have been submitted for this location.

Additional Services at this Location

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