Very difficult to contact via phone. Do not return calls requested by renter or corporate office.
Kimberlyn W | Overall ExperienceSelf Storage Units in Snellville, GA, 30048
U-Haul Moving & Storage en Snellville
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U-Haul Moving & Storage at Jimmy Carter
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This particular facility keeps turning my auto-pay on. I've sent emails and called requesting them to remove my credit cards. They cause my checking account to overdraw and even with threats of legal actions they still steal money from my account without my consent.
CHRISTINE W | First ImpressionsThe service was very poor the manager had very poor communication skills as well as the men who work in her store. Your customers shouldn't have to suffer because of someone else's mistake. I am BIG on customer service because own a call center. This by far has to be the worst uhaul I have ever been in . Victoria Vargas shouldn't be in management. She refused to call or communicate with me and left me standing in her store waiting for a response for over an hour on 01/28/25
MARSHA T | First ImpressionsThe temperature was on 58 degrees in the winter time . It was cold on the inside.
Joshaun F | Overall ExperienceWe had 2 separate identically-sized units (4x16 ft.? each) that were adjacent to each other, and cleared one out on December 30, 2024. We were 1st in line and it took 55 minutes for the U-Haul staff to check us out of the unit and provide paperwork. Problems included 1) we were checked out of the wrong unit, 2) U-Haul wrote up a new contract instead of dropping 1 of our 2 units from the current contract, 3) we are now being charged $123.90/month for the 1 unit (vs. the $163.90 we were previously charged for the 2 units) when it seems we should be charged approximately 1/2 the price of the 2 units since we are only renting 1 unit, and 4) the paperwork we were provided on site indicated we were renting the unit we cleared out (though U-Haul corrected the billing and sent the correct paperwork electronically later the same day).
GLEN D | Overall ExperienceEverything was excellent. The facility was clean well lit and easy to access. Thank you
Harold M | Overall ExperienceEasy access. I love the key entry
Harold M | First ImpressionsThe charges are ridiculous. Fees should be prorated I paid full month for 4 days of storage
TAHJMA S | Overall ExperienceThe access to to he storage unit could be improved. Most of the loading/unloading docks were blocked by the hitch trailers and a truck. I wasn't able to use the one available dock's roll-up door were we had to park to unload the truck. The sidewalk we had to use to get to the the storage unit was narrow and had an AC unit blocking part of it. We had to carefully maneuver by it as to not let the dolly slip off the sidewalk's edge or bump into to the AC unit. The unit I was given had a water drip from the ceiling and smelled a bit like mildew. The agent quickly resolved that and issued my another acceptable unit. He also made note of water drip and made a repair ticket. Much thanks.
Zakirah J | First Impressions