The Rental was quick and easy.. the only thing i would recommend, There was no sign for the Key Drop.. then after searching we found it was in the door..
Osborne M.Customer Reviews for U-Haul Moving & Storage of Snellville
Testimonials From Recent Customers
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Everything was perfect no problems at all thank you U-Haul will definitely use you again soon!
Patricia W.Love the process of renting here. Friendly staff and always have what you need. If they don't have it, they give you the closest location that has what you need.
WILSON K.Now don't get me wrong because I do appreciate that you guys went above and beyond to accommodate my needs... but I would have been hooked up properly then maybe I would not have experienced such an unforgettable experience and it all started with Snellville location had an inexperienced employee 17 18 it doesn't matter but when it comes to my LIFE I have the attendance of getting on the offensive side but now my vehicle got damaged when my vehicle almost became a vision in my driver side mirror...not sure why NO ONE has reached out to me but I've driven my car twice since I've been back and one was to the shop and Houston we have a problem and you guys will compensate me for this horrible incident that could have been prevented and when I say compensate me I do mean besides paying to repair my vehicle I came back with all that I had you take my $$$ you put my life in danger I'm without my vehicle and now I have to put $$$ out that I don't have and again I'm putting out $$$ I don't have I have appointments that I must get to 405-249-7789 LIKE TWO DAYS AGO...
Carol W.This associate has turned around the publics view of this location. He was cordial, intelligent well spoken. this is a far cry from what this location used to have. It is about time you got it straightened out. This guy is management material
RONALD S.Excelent super fast service
GUILLERMO A.Asian guy was very rude and needs lessons on customer service
CHRISTOPHER W.Seamless rental. Thanks!
Naisha S.I will never use uhaul again and I want the $25.00 credit voucher refunded because I will never use it!
Eugenia C.Truck smelled like cat piss. The person who attended me at the counter was very rude and incompetent. He was disrespectful toward me and I would like him to talked to about this.
Maylana W.They charge me 29.35 extra for gas ⛽ï¸
JIGAR P.Employees were extremely courteous and helpful
Trinie M.Great experience
ANTUAN A.Nada
DOLORES B.Nothing! The attendants there were very friendly and professional. Even though they were busy and had reservations to accept, I walked in and was treated as if I did. The gentlemen even told me if he doesn't have it on his lot, he would check surrounding areas and made sure I had everything I needed and understood the rental process. You guys have always been great. ¡Gracias!
DIANE S.I returned the equipment before it was due (after the store closed). During the return process, I could not access the mobile return. Although I returned in time - I was charged $20. It is very important that I receive a refund for the $20. I look forward to having this matter resolved ASAP! Thanks, Victor.
VICTOR A.Make sure the vehicle is clean please
Turia C.My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.
Kristen C. | Online Move InTruck was a 26 footer alignment and brakes are horrible on this truck. I kept the truck over night because of the distance of my move so I can wait until after rush hour traffic I couldn't even get the truck to 50 mph without it shaking violently. I drove alone to not endanger my family
CENTRY R.Everything was great
DARRIN H.Nothing everything was great
DARRIN H.Equipment is never clean but it serves the purpose for moving. The employees at Hewett rd and Scenic Hwy are rude especially Scenic hwy.
MATTHEW G.to improve your trucks especially the 20-26ft by a installing back up cameras. the manager was not cooperative ,nor customer friendly. I was promised one month free storage and didn't receive it, for the amount of money I spent. therefore I will have to get my lawyer involved for some sort of compensation. I also left the 26ft truck at the 2161 HEWATT RD, location. why is it we can't get a live person instead of the machine when someone have an emergency?
OSWALDC C.Not enough staffing. One person handling check in and return. Had to wait just to check the vehicle back in.
GEORGE W.Provide more Uhaul trucks!
ESAM S.My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.
cathy d. | Overall ExperienceCheck-in person was a bit rude. Said we needed to take a pic of driver's license with cell phone and upload it. I'm opposed to using my cell for anything other than personal business. I asked what U-Haul does with customers who don't own a cell phone. She said we don't do business with them. Well you won't be doing business with me in the future. Also had a problem with the driver's side sunshade. It kept falling down into my line of vision and was missing the hook that normally fastens down the free end.
ULRICH C.Returning truck after hours took us 30 minutes on the phone. The guess that is the notm. But staff was always nice.
TINA E.Staff was very friendly and knowledgeable
LORI B.You guys gave me the run around again for the barn door trailer and I don't have any choice for the garage door trailer you gave,I am tired
RAMON E.The gas gauge is not functioning well, that is it all other things are good
Margret M.Everything was fast and easy. The employee that helped me was amazing!!!!
CAROLYNN R.I needed a cargo van and went to the uhaul I have rented from 5 or 6 times. Once I got there I was told now I must have a credit card to rent a van. I dont use credit cards only debit cards so my wife had to leave work to come and give her credit card. I specifically told them numerous times do NOT charge this credit card and was told I can pay with a differrnt card when I return the vehicle. I needed an extra 1/2 day and knew I would have to pay the full 19.99 for that plus miles no big deal. Again on the phone when I extended the extra day rental I stated do NOT charge the card on file I will pay with a debit card when I return the vehicle. I then return the van the original day just later than cut off so again I knew I would have to pay the extra 19.99 no problem. I turned in the van and told them in the parking lot do not charge the card on file I want to use my debit and was told to go inside to handle that. I go inside and was told the card had automatically been charged when I extended the extra day. I then said I did not authorize that card to be charged and said we need to fix this now. I was told I have to take that up with customer service so now I have to pay 30% interest on a card I stated from the 1st instant not to be charged and repeated not to charge it 20 times. I was ignored and my wifes card was charged $256.00. We will be disputing these charges unauthorized on my wifes card. Its unbelieveable how many times I was assured that card would not be charged but the entire time it was a complete lie.
JEREMY Y.Clean and courteous
SHARTISTE S.Freddie Scott was amazing! He was patient, professional, and was able to answer all my questions with accuracy and clarity.
CURTIS W.The lever that is use to tighten the strap over the wheels on vehicle in transport is rusted on need servicing equipment AT3173W. I lost time trying to get it to work.
Justin V.Personnel always helpful and accommodating.
LEE R.Excellent customer service.
YVONNE R.Great service
Stephen I.All documents were by text to cell phone. What if the customer does not have a smart phone? Think about it.
Jeffrey B.It is duplicative to complete the information online and then to still have to wait in line and complete documents in the store.
ERIC P.keep up the good job. thank you.
STEPHEN O.Extraordinario servicio al cliente
MARLIN B.Trailer did not have a working tail lights. Took additional time to find a trailer with working lights to complete my reservation. Recommend verifying that equipment is working upon return before reserving for next customer.
MARILYN N.The people are most friendly and very helpful. Check in and check out was fast too. Excellent customer service. The only cons were that the windshield was dirty and affected visibility when the sun was directly on it. Also, the driver's-side mirror could not be adjusted. Overall, an excellent experience and the truck ran great!
Michael L.Excellent customer service. Highly recommend.
RONNY S.The young man that waited on me was extraordinary. He was the only one there and he did an amazing job waiting on me and everyone else that came in. The first van I rented was not functioning properly, I carried it back and he immediately assigned me another one. I would certainly recommend this location to my friends,
ANNIE K.Service was fast and cordial. Thank, Freddie!
charles S.Bueno
AFRIM S.Victoria made the transaction plan and simple. Trailer worked perfectly for moving my motorcycle. Trailer was just the right size 4'X9' drop down ramp is light weight, easy to use. Gracias
SCOTT S.Had two gas issues and received poor customer service
ANGELA D.Need lockbox for key so when you use cell phone to pick up truck you don't have to go inside to get key from employee. That defeats the purpose of using cell phone to pick up truck. EVERYTHING should be contactless!
Scott W.Truck was in bad shape. Could barely pull off and unable to accelerate to 45 mph. Passenger side door was hanging off the hinge. The heat didn't work. The lady who checked me out had the worst attitude ever, acted as if we were bothering her by being there. Called road side assistance to have someone check the truck, they gave a 2 hour ETA and showed up 3.5 hours later and I explained to the roadside assistance guy that we couldn't just sit and wait for anyone that long. Ended up having to put almost $40 worth of gas back in the truck for a 15 mile ride due to it not driving properly and consuming excessively way to much because we couldn't accelerate even with a truck with no load.
TERRISS C.You have already done everything right Thank you
TRUEE-LYN P.Woman behind counter canceled my brother's 26 ft truck reservation and refused to rent to him after a disagreement around paperwork that he filled out online. I went in and rented a truck. Was told there was nothing larger than a 10ft truck. There were at least 5 larger trucks onsite and remained onsite for the 24 hrs i had my rental. We had to make multiple trips using the 10 ft rather than the 26ft originally reserved causing our costs to be significantly higher. Woman behind the counter was also rude to me as well for my rental.
MICHAEL S.Great people 👠great service 😀
Jean B.Train your employees to have better communication skills, plus better attitudes.
Shannon W.I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so much
THAIS D. | First ImpressionsYour customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father's belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!
tiffany s. | Overall ExperienceVictoria is awesome. Great service!
Melvin J. | Overall ExperienceI got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund
Mikel B. | Overall ExperienceFred was excellent in assisting me during my move in.
Anthony A. | Online Move InI wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.
Miyah T. | Online Move InExcellent service!!
ROSALIND F. | Overall ExperienceThey where very helpful and patient with me and that it very easy ,so thanks so much for all your did
deandrea a. | First ImpressionsThe lady so Awesome
adamay a. | First ImpressionsExcellent service :)
Deju G. | Overall ExperienceMs. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks
JOSEPH O. | Overall ExperienceI've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.
ladonna w. | Overall ExperienceGreat storage facility
latovia p. | Overall ExperienceManager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made
Joshua B. | Overall ExperienceMs Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.
Troy H. | First ImpressionsGreat people
Channa a. | First ImpressionsThere aren't enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we're still there, asking us for $ we don't owe! Called corporate.
Johnathan M. | Overall ExperienceOverall the service was good.
WANDA R. | Overall ExperienceThe company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.
Millie W. | Overall ExperienceThe worst customer service in the world. I had to liaise and communication for the movers to uhaul. That's not my job and not what I paid for. Staff was rude and not trained on anything. Never again.
Amanda L. | Overall ExperienceI cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.
Abdul Raheem H. | Overall ExperienceGreat location
Steven P. | Overall ExperienceYou have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.
Steven P. | First ImpressionsAwesome
REGINA W. | Overall ExperienceGreat, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.
renee a. | First ImpressionsAnytime I had questions, someone was available and always willing to help. Great team, even when we moved out!
Otisha M. | Overall ExperienceDue to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.
Katherine P. | Overall ExperienceI was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.
tabu l. | Overall ExperienceVery helpful and kind!
amber s. | Overall ExperienceThe facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.
THOMAS W. | Overall ExperienceThe U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.
mike d. | Overall ExperienceThis is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.
Christina C. | ReservaciónI didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month
Debra S. | Overall ExperienceThe staff went above and beyond their job duties.
CRYSTAL J. | Overall ExperienceGood folks to work with, always helpful.
Don T. | Overall ExperienceGreat job
DIONNE B. | Overall Experience