Comentarios de los clientes para U-Haul Moving & Storage of Snellville

The truck was leaking hence some of my furniture got soiled. Also the truck I got needs repair it was laboring to drive

Excellent experience. The truck was rented at last minute because another UHaul location were I had a reservation only had a raggedy 26ft truck available that wasn't fit to operate. I hated that I had to travel so far out of my way but it ended-up being worth it. The truck was like brand new. It handled like a dream. And, the customer service was excellent.

Allow to return to a different location

Everything was on point and ontime and well managed.

Both guys gave great customer service.

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

Great customer service

The guy that assisted me was great. The issue is that I was told I had a reservation at 9:00 a.m and when I arrived at store I was told there were none available. I called back and was told one would be available at 4:00. We needed it so it worked out. We returned the truck Sunday evening. On Monday I called to see if everything checked out okay. I was told yes and that contract was closed. Later that afternoon I received a call that the dolly was missing. It was not. My husband assured me he returned it. Later I called back and was told there was a mix up with the type of Dolly we revived. It was a stressful experience for me.

Customer Service was poor. Did not have one of the items on my web order and just got a shoulder shrug, they did not have any. I HAVE NEVER RENTED A UHAUL WITHOUT BEING ABLE TO GET AN APPLIANCE TRUNK!! Well will not be a problem in the future.

Contract was not explained properly charged extra $20 for after hour service

I had problems turning the ignition there was no help I had to figure it out myself not very friendly

I have an event business and I've always come to this location. Employees are friendly and professional every time!!

Back of the truck had a very terrible musty smell. Other then that the truck ran great.

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

Clean Store Very helpful representative Very Quick and Outstanding Service

Discounts

Great service

It's one that is unexplainable in a written message.

Friendly staff

Thank you for nice and quickly help

The staff and manager need more training in customer service. The manager was immediately on the defense about something I was bringing to her attention. I was not looking for compensation but she assumed I was.

The clerk who hitch the trailer to my truck did improperly ( wrapping the pigtail harness trailer neck which got pinch and blow out a fuse in my truck which I had to replace out my own pocket ) also one of the trailer tire was low(20psi) which I paid out pocket too correct, in total this trip that should have taken 6-7 hours ended up taking 10 hours to complete. I have pics. A $50 credit back to my credit card would greatly be appreciated for out of pocket expenses and excessive travel time

Perfect

None

Excellent customer service and assistance even during a rain storm!

My truck had a hole at the top so a lot of my stuff got wet because it rained on and off that day. They were rude and unkind. I wouldn't suggest anyone rent from this location.

The staff was extremely helpful

It was excellent

Please Don't put your Credit card on their system the will deduct all the money you have in the card they deducted $1700 from mu account and when called UHaul they are saying u drove 1400 miles in 12 min which is humanly not possible. Please don't trust them i will have to dispute the transaction will never rent UHaul in my life again. They are fraudsters.

One small but important detail should be address cleaning inside windshield for your vehicle.

Great team at this office, very nice and accommodating, Agent said he would clean out the trailer for me but I just wanted to get on my way. I had a problem with the brakes not working in this trailer, the agent said he would have it looked at.

manager was very nice

You should change the policy of customers using their phone to take the picture of the Driver's license and then use the link to do the transaction.

Concerning the trailers, all of the D rings should be present

Check your this truck for leaks in cargo area. Ruined to boxes and a folding table.

I was charged an additional $11 89 on top of the $29 fee I only used the equipment for 1 hour and a half and filled up the gas tank I did not use the truck for 2 hours at all was shocked to see after I paid an additional charge -- Please explain why was I charged additional fee

These gentleman were very professional prompt and assisting

Teach your staff some customer service etiquette and politeness. The young man on duty possesses little to no customer service skills and was so abrupt. He never explained why Customers have to go into the parking lot and search for the vehicle he/she just rented. He also greeted his customer with a threat of reservation cancellation although customer arrived within the timeframe for renting. He callously ate at the customer service desk, very unprofessional. Is there no area for employees to eat their meal?

Above & beyond compliment for Freddie...courteous and professional from starting paper work to physical assistance & safety checks of trailer hook up. Good ratings IF your rental experience is with Freddie ONLY

Victoria is awesome. Great service!

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Best customer service

a $20.00 FEE for returning the trailer 16.5 hours early? What BS!!!! I will be posting on every social media site I can find about this undisclosed fee!!!

I am still getting charged for a dolly that I returned 2 weeks ago

I purchased a hitch arm and ball. The guy helping me checked the fit on my vehicle and asked me if it was ok. I felt like he should've known if it was acceptable. He also didn't discuss the details of the drop off location which resulted in me driving to three locations before finally getting the equipment dropped off.

Thanks guys. I was very pleased with the service and the equipment.

The Agent was Extremely helpful and pleasant to work with - He was on point, quick and very professional

Customer service was excellent

Equipment old even had patches on the inside corners

Waited for over 30 minutes for drop off help.

Everything was great

I was a little apprehensive about having my pickup location changed, but in light of everything it was a good experience, great customer service and I would rent from that location again.

The dolly I rented only had 1 light working. I had to take a chance since I was told I could not have another. It would be been a great.

the automatic debit card was apparently inop...but they have others two at same location..a very young man take my card information even the security code..as soon a left the window hi start to text some..make you feel not confortable...to return the equipment the Wi-Fi don't work well..i call the company..keep me in hold close 20 minutes...transfer my call to other line..another 5 minutes waiting...not results..thhey don't show interest on customer..and blame the Covid19 for their lack of proffesionalism.

Fred was excellent in assisting me during my move in.

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Excellent service!!

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

The lady so Awesome

Excellent service :)

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

Great storage facility

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Great people

There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

Overall the service was good.

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Great location

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Awesome

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

Very helpful and kind!

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

The staff went above and beyond their job duties.

Good folks to work with, always helpful.

Great job