Customer Reviews for U-Haul Moving & Storage of Snellville

2,750 comentarios

2161 Hewatt Rd   Snellville, GA 30048
(W of Snellville On Hwy 78)

(770) 979-5237

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 979-5237

2161 Hewatt Rd
Snellville, GA 30048
(W of Snellville On Hwy 78)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Keep up the GREAT job. HAPPY 4TH

Frank T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sham R. 
Clasificación:
2.0

I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.

Michael B.  |  Online Move In 
Clasificación:
2.0

There were ants all in the cab if the vehicle which caused us to get bit by ants and the ramp was broken. I informed the young man and he acted like he didn't care. I hope to not have to use this location ever again

ESTELLE M. 
Clasificación:
5.0

Good customer service, but nevertheless they could definitely use more employees..

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

Just keep the same standard. Thanks

Hossam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIOR E. 
Clasificación:
3.0

Make sure the trucks are service tire up to power Also the alignment needs to be checked on those regularly because people drive differently And transmission and individual service hard times swishing gears

Wesnel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Doing Amazing, great customer service. Love it

Jorge Marvin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
5.0

You should let customers know that certain vehicles can only be picked up from the counter and not online at this location. Vans and Pickup trucks....

TED M. 
Clasificación:
2.0

I did everything I was supposed to do and yet closing out the contract it tried to charge me for fuel. SHAME ON YOU AND YOUR RACKET!

MARISA B. 
Clasificación:
1.0

Firstly, I was told I would get a month of free storage with a one way out of state truck rental but I was charged. Multiple customer service executives told me that it was free for a month. Next, I tried to address this matter with customer service and my call disconnected while waiting on hold for more than 30 mins Lastly, we were about to check but we weren't sure of the process and got 20 mins late and we were charged an extra day I am very upset and disappointed with my overall experience. Please call me on 424-522-8624 to discuss this further

Gopi K. 
Clasificación:
5.0

I'm always curious about how rough the motor sounds on the trucks; wondering if it's normal for them to sound so rough and if acceleration is supposed to be slow. It's fine if it's true. I'll always only use UHaul! The customer service is always amazing in the store and using the 24/7 feature was amazing! Thank you UHaul for always making my moves easy! Your supplies are par none!

June C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline W. 
Clasificación:
3.0

I think as a customer I had to do too much work. And y'all need to keep information on file. All that work through phone. You should discount your customers

joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
1.0

I have not rented a uhaul truck in many years so my knowledge of what's changed is limited. So, the young man who checked me out did not mention the severity of how important it is to check the gas amount with the chart on the contract. He told me to just bring it back at the same amount which I did. However the assistant manager Aaron told me I had to pay an additional 8.00 dollars because I did not match the amount on the contract. Even though I told him about my conversation with the young man and the gas receipt I had in my hand. I guess the customer is not right and this is where I have a problem with your system. I will never rent a uhaul again, especially from this location for sure.

ERIC M. 
Clasificación:
5.0

The sales clerk was kind and professional!

Beverly B. 
Clasificación:
1.0

The first tow dolly didn't work and we didn't know till after the uhaul worker hooked it all up only then to have to redue everything on a second dolly. They couldn't even make sure their equipment was working.

Natilie C. 
Clasificación:
1.0

Actually clean the trucks make sure there are no infestations. My rental was infested with ants. And the didn't care

Natilie C. 
Clasificación:
3.0

Check engine light was on for the entire trip. Truck was fine. Mentioned it to the staff before leaving and they said it was the sensor on the gas cap. My only worry was if something else showed up I wouldn't know because the check engine light was on for no real reason.

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE C. 
Clasificación:
1.0

Talk about customer no service. Check in process in person, I had to do it on the app cause checking in at the counter wouldn't work. Have to use My cell phone to make picture of my driver's license and the app at the counter would not work. Said it was because of bad cell service. Sat out in parking lot and do it on the U-Haul app. Went on line , said rent one way WAS available but when I got to 1st store (hwy 124 location) said NOT available here. Went to 2nd store cause hwy 124 said Hewatt Rd was available, but 2nd store also said no. So ended up renting it local, drove truck back to store. Total process took 3 hours.

Terry W. 
Clasificación:
1.0

This is the second time we had issues with this location. We waited several minutes under the tent where it said to wait to drop off. Finally one of us went into the facility. The employee was watching a tik tok video and told us to drop the trailer next to the 10 ft trailer but there was not a 10 ft trailer anywhere around. Then she came out and said "I told him what to do" I will never go to this facility again

Debbie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
1.0

I was told I would be paying at drop off location and card given was only to have on file until I returned truck because I had to pay with 2 different cards. They DID NOT honor what they said and charged entire balance before I even dropped it off!!!!! I'm furious. I have overdraft fees because of this and expect some kind d of compensation for U-Hauls screw up

Tina C. 
Clasificación:
5.0

Everything was perfect.

Rodney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monifa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna C. 
Clasificación:
4.0

I would have given 5 stars but was set up with the wrong size truck by another employee. Christina took over and set me up with the correct size truck and had to keep truck another day and Christina made sure that process flowed without any hiccups. THANK YOU CHRISTINA!!! Everything helps, you made my morning easier.

chavonda D. 
Clasificación:
5.0

Give Christina a raise. She's an superhero, awesome personality to everyone.

Sophia P. 
Clasificación:
4.0

Keep up good customer service, by acknowledging your customers as they approach the counter. Other than that everything was great!

CLIFFORD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
3.0

1. I do not like the fact that I signed up for contactless rental and because I was renting a van I was not able to do that. I had to actually go in and wait in line have my contract reviewed before I could even get the key 2. I reserve the rental on my debit card and while I was at the counter I was advised that I had to use a major credit card 3. There was a hold placed on my credit card for the estimated amount of my rental 4. I returned the truck before my four hour time frame, I also filled the gas back to the proper place, and then U-Haul tried to re-charge my credit card for the amount of the rental even though it was less than what they had put a hold on my account for 5. Customer service is at a all time low at that location because the people could not even explain to me why they had to re-charge my card even though I was owed money back

Someca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Best experience I've had. Most professional. Highly recommend!

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juwayn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

conswella G. 
Clasificación:
4.0

I completed the online request but when I arrived I still had to go through the process and upload my drivers license info although I had already done that when securing the reservation. Other than that excellent service.

KENNETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

I do not feel comfortable sending photo of ID. Staff should have the ability to scan license in house.

BRAD B. 
Clasificación:
3.0

Although there is room for improvement sometimes a box is just a box and thats all thats needed. I needed to be able to get a truck and I ordered it at the last minute. They did not have it available. So I rented a 6 x 12i was able to get a couch two small chairs an ottoman a complete king size bed and frame with a chase in there. I was sure I was gonna have to make multiple trips. But it all fit. It was the best deal that I got and Im very happy about it..

Darryl C. 
Clasificación:
4.0

El cliente no dejó un comentario.

tomalene H. 
Clasificación:
4.0

Easy and efficient!

Allison H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN P. 
Clasificación:
1.0

El cliente no dejó un comentario.

VARGHESE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juliet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgie R. 
Clasificación:
5.0

The staff is great, there were no issues with my rental.

Chandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANTZ J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori O. 
Clasificación:
1.0

Poor customer service

Austin D. 
Clasificación:
1.0

When picking up the truck the store marked my gas at little over half a tank and thats how i returned it however i was charged $12 for gas anyway. When returning the truck the app was not working properly so i could not upload the pictures as proof so i ended up not being able to complain about it since its my word against theirs. I will not be back!

Errick H. 
Clasificación:
5.0

Nothing comes to mind. The staff at this location are extremely helpful and friendly. The after hour return process was easy to use.

Andrean H. 
Clasificación:
5.0

Nothing everything was fine

Luis R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nekeisha W. 
Clasificación:
5.0

Christina was there in the morning to help with my trailer reservation pick up. She was very Cheerful and friendly. She was professional and obviously knowledgeable. The trailer was in good shape and ready to go. Returning in the afternoon was quick and simple. I understand that moving things online and through an app might be the direction for a business to go but there is too much detail in renting road equipment for me to want to do it on my phone. And really, there is no replacement for a friendly, knowledgeable employee. There is good value in customer service.

Bill D. 
Clasificación:
5.0

The two guys that worked there have amazing customer service skills. I've worked for the state for 22 yrs teaching customer service to businesses and these guys here are amazing. They can answer any question, they are so polite, profession, and because of them I would only use THIS location. Never seen this before at any other U-Haul rental place. They are so patient with the customers that were there. I asked a million question and they answered them all without an attitude and never acting like they wanted me to shut up lol lol I told them what I wanted to move and they were able to give me a variety of options, explained the difference in the vans. I learned so much, I think I can work for you guys part time. For real. They really made this a good, quick, simple and easy process. Great jobs guys and keep up the great work. Never change.

Beverly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

continue to do it right

simeon P. 
Clasificación:
1.0

Reserved a truck here and they put my reservation to another location

Toya G. 
Clasificación:
3.0

The truck was not full thank but I did return it as full thank the breaks were not perfect

Chakib M. 
Clasificación:
5.0

I would like an explanation how I was billed. Please contact me.

HELEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy Kay C. 
Clasificación:
4.0

The in store staff was great!

Chandra R. 
Clasificación:
5.0

Overall good experience. However, I specifically reserved an appliance Dolly online with my cargo van and there wasn't one available when I picked up. I managed to figure something out but it was not ideal.

Michael A. 
Clasificación:
4.0

The only problem was that the dolly that I had reserved was unavailable.

Sina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

Great equipment

JUAN D. 
Clasificación:
5.0

I felt so good about the rental, I even put on new wiper blades for future safety use.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autum D. 
Clasificación:
5.0

Great Experience!! Very Friendly yet highly professional.

James F. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

I was really desperate to get a rental Cargo Van but when I arrived at the location both customers representatives helped me with open heart. Thank you very much for your wonderful and excellent services.

Emmanuel K. 
Clasificación:
1.0

El cliente no dejó un comentario.

rizwaan A. 
Clasificación:
5.0

Bueno

Keon F. 
Clasificación:
5.0

The mobile directions sent when picking up and returning the truck mentioned a lock but there were no locks on any of the trucks. It made it a little confusing but not a problem.

DeShawn I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex J. 
Clasificación:
4.0

Seats were so dirty, I had to clean them.

Amirh P. 
Clasificación:
1.0

I received the wrong size trailer it had flat tire and my truck didn't fit the trailer after I drove 4 hours to get to my truck and had to leave it so I was back at square one. I also wasn't told I needed to be onsite to check the trailer back in on the mobile app. I'm awaiting the incident team to contact me as this was a wasted rental and trip.(470)663-0046

Jessica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVRIL L. 
Clasificación:
4.0

Excelente

Joi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

Easy transaction and great customer service. Cargo van was easy to locate on the lot. Vehicle was clean. Drop off was super easy!

SYLVIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumeer T. 
Clasificación:
3.0

The wrong pickup time had to be changed twice. Also when I came to pick up the tow, the guy behind the counter tried to charge me again after I had already paid for it that morning. He told me He needed to see my paperwork. After I went to the car & finally found it, he then told me he had found it online.

Patty V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERRICK R. 
Clasificación:
2.0

Went to original location i made reservations at and they didnt have the trailer that was CONFIRMED to have been there. Never got a call from a rep about anything. Sent me to another location where once again the trailer was CONFIRMED to be there. I get there and they don't have it. Ridiculous.

Stephen T. 
Clasificación:
3.0

Customer service people seem a little stand offish as far as service. And I believe I may have been overcharged for equipment use and mileage.

Willard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica D.  |  First Impressions 
Clasificación:
5.0

Christine was great to work with. She made our rental experience easy and friendly.

DEANNA R.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

RODRICK Y.  |  First Impressions 
Clasificación:
1.0

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Mark W.  |  First Impressions 
Clasificación:
5.0

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Cecilia O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KALITA J.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Neomi B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances S.  |  Overall Experience 
Clasificación:
5.0

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Abigale P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIO W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie w.  |  Overall Experience 
Clasificación:
5.0

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Cynthia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorna B.  |  First Impressions 
Clasificación:
4.0

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Patina A.  |  Overall Experience 
Clasificación:
1.0

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn't fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn't even get them on the phone to cancel the units. We had to cancel them through online service.

Angel D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruby S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TANGELA A.  |  First Impressions 
Clasificación:
5.0

I’m a satisfied customer for over 12 years.

VINCENT P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariana B.  |  Online Move In 
Clasificación:
1.0

We were given two 5X5 spaces as there were no 10x10's available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

LAURAJEAN R.  |  Overall Experience 
Clasificación:
3.0

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Kristen C.  |  Online Move In 
Clasificación:
3.0

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

cathy d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CECELIA B.  |  First Impressions 
Clasificación:
5.0

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so much

THAIS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W.  |  Overall Experience 
Clasificación:
2.0

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father's belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

tiffany s.  |  Overall Experience 
Clasificación:
5.0

Victoria is awesome. Great service!

Melvin J.  |  Overall Experience 
Clasificación:
1.0

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Mikel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thaddeus e.  |  First Impressions 
Clasificación:
5.0

Fred was excellent in assisting me during my move in.

Anthony A.  |  Online Move In 
Clasificación:
2.0

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Miyah T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawn I.  |  Overall Experience 
Clasificación:
5.0

Excellent service!!

ROSALIND F.  |  Overall Experience 
Clasificación:
5.0

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

deandrea a.  |  First Impressions 
Clasificación:
5.0

The lady so Awesome

adamay a.  |  First Impressions 
Clasificación:
5.0

Excellent service :)

Deju G.  |  Overall Experience 
Clasificación:
5.0

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Joseph O.  |  Overall Experience 
Clasificación:
3.0

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

ladonna w.  |  Overall Experience 
Clasificación:
5.0

Great storage facility

latovia p.  |  Overall Experience 
Clasificación:
1.0

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Joshua B.  |  Overall Experience 
Clasificación:
5.0

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Troy H.  |  First Impressions 
Clasificación:
5.0

Great people

Channa a.  |  First Impressions 
Clasificación:
3.0

There aren't enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we're still there, asking us for $ we don't owe! Called corporate.

Johnathan M.  |  Overall Experience 
Clasificación:
4.0

Overall the service was good.

WANDA R.  |  Overall Experience 
Clasificación:
3.0

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Millie W.  |  Overall Experience 
Clasificación:
1.0

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That's not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Amanda L.  |  Overall Experience 
Clasificación:
1.0

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Abdul Raheem H.  |  Overall Experience 
Clasificación:
5.0

Great location

Steven P.  |  Overall Experience 
Clasificación:
2.0

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Steven P.  |  First Impressions 
Clasificación:
5.0

Awesome

REGINA W.  |  Overall Experience 
Clasificación:
5.0

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

renee a.  |  First Impressions 
Clasificación:
5.0

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Otisha M.  |  Overall Experience 
Clasificación:
1.0

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Katherine P.  |  Overall Experience 
Clasificación:
2.0

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

tabu l.  |  Overall Experience 
Clasificación:
4.0

Very helpful and kind!

amber s.  |  Overall Experience 
Clasificación:
4.0

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

THOMAS W.  |  Overall Experience 
Clasificación:
1.0

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

mike d.  |  Overall Experience 
Clasificación:
4.0

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Christina C. | Reservación
Clasificación:
3.0

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Debra S.  |  Overall Experience 
Clasificación:
4.0

The staff went above and beyond their job duties.

CRYSTAL J.  |  Overall Experience 
Clasificación:
5.0

Good folks to work with, always helpful.

Don T.  |  Overall Experience 
Clasificación:
5.0

Great job

DIONNE B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba