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susan a. | Overall ExperienceSelf Storage Units in Seminole, FL, 33772
U-Haul Moving & Storage of Seminole
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We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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- 4.0 Average Customer Rating
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I chose U-Haul because of the 24 hour storage access and explained that was why I made my choice, but the hours were changed within a week or so.
Colleen C. | Overall ExperienceI’ve been a customer of this facility on & off for over 5 years and, until this past year I never had any concerns or issues. Since the new manager took over my experience has been much different; in some respects quite concerning. Over the past few months my gate code would suddenly be “denied access”. When I’d call the office to advise & find out what was wrong I was told there were “system issues”. The “system” randomly resulted in: 1. my code being deleted & replaced with a new number which I wasn’t made aware of 2. my access was changed from “storage hours” to “office hours” 3. no gate access for the entire last month I was there - yet had paid for I shared my frustration with a male rep at the office as well as with Mimi and requested a refund for the 4 weeks of denied access. I wasn’t offered a new code to use during this so called “system issue” and ultimately had no autonomous entrance to my belongings. During this time frame on a few occasions when I was there hoping it would work, I observed several customers coming & going and the gate access worked just fine. It very much felt as though MY code was singled out. Another concern under this current management is the selective rules which are enforced per Mimi’s mood of the day. Many times when myself or other customers question her commentary from 1 day to the next she claims not to have said this or that often forgetting or following up with various different answers. To this point, I will share a specific situation regarding my 2nd unit which I share with my boyfriend Chris. Being one of the largest units on property, this is where we store our work tools & at times require more time to prep for jobs/projects. According to the lease only under structured access will a customer be limited to 2 - 30 minute visits. And while Chris did have structured access in the past, Mike Wise has confirmed that was lifted however Mimi continues to hold us to it to the point of aggressively stating the second we arrive and closely monitors the clock threatening to trespass us if we don’t leave. We have never seen or heard her treat any other customer with such disdain. Mike Wise & Mimi have both made it extremely clear that the units are not a “hang out”, they aren’t to be lived in, and advised Chris and I both that 24 hour access had been removed for everyone for the time being - and that it’s in everyone’s lease agreement that customers are only allowed 2 thirty minute visits per day; these “rules” however are selective and discriminatory. Both Mimi & Mike are fully aware of a male African American man living in unit 629 yet nothing has been done. In fact not only is this person being allowed to disregard the lease rules by living there, he was hired to work for Mimi in the office. Every time we’d be there getting tools or organizing for upcoming jobs, this person would non-stop bombard Chris asking for his help or needing to borrow something including asking for money to do his laundry. This person can come & go at all hours, stay in his unit for any amount of time, sleep there - yet we are monitored like children and told to leave if we were there for 30 min. This supposed “company rule” was abused by management who selectively decided who they’d hold to the agreement and who they’ll let slide. The management of this facility is honestly just a joke! The final and most concerning issue is regarding the safety of every female customer and what ultimately led to my decision to take my business elsewhere. Four single female customers all verbally shared with me to be vigilant when alone because a gentleman named Dennis cornered them in their unit forcing himself upon them in a sexual manner & making vulgar comments. This gentleman as it turns out is Mimi’s husband. These incidents have been brought to her attention however to which she responded “it’s ok”. Coincidentally all 4 of these woman have been evicted. This man is a sexual predator who lives on site & has full access to come in & out at all hours. This needs to be addressed and stopped immediately before he does this to someone else. I am kindly requesting that this be share with upper management as well as an opportunity to speak with the top person for the market. I can be reached at 303-324-4110 Sincerely, Robin Perrett
ROBIN P. | Overall ExperienceHappy
Daniel P. | First ImpressionsDwindle and efficient staff :)
Heather T. | Overall ExperienceI actually had the pleasure of speaking to Mimi the owner of the storage facility I am renting a unit from. I am moving tomorrow 9/20/23 from the east coast of Florida back over to Seminole Area. She made my entire process regarding my move go so smooth. She was extremely professional, kind, compassionate, and went above and beyond to make sure all was set in place when I arrive there with the moving company. Highly recommend her facility for anyone in the area.
John G. | First ImpressionsNeed a full time employee on site during business hours daily.
Calvin D. | Overall ExperienceThis place is full of criminal activity including prostitution and drugs. The lady who claims she owns the U-Haul storage facility put a lock on my storage unit because she didn't like the fact that someone I know was eating near the storage unit. Cancel my contract with her last month but she locked the unit when letting me retrieving my stuff without paying her for this month. I'll never use you the facility again and I'll probably never use U-Haul again
John c. | Overall ExperienceRats chewed through several of my belongings
tracy e. | Overall ExperienceAshley made everything easy & very friendly. Only issue is the drainage of water at my unit is not good.
Kenneth A. | Online Move InThe employees seem untrained in the computer system. The manager treats customers as an annoying inconvenience. That location should be avoided.
Tim O. | Overall ExperienceThe staff was on point from the start
James H. | First ImpressionsEverything has been good last couple of years with UHaul. Staff has been friendly. Prices though keep increasing what seems like every three months. Had to downsize because rental price keeps increasing and it is becoming more and more difficult to afford.
John S. | First Impressionsvery fast and easy sign-up
TJ B. | First ImpressionsNo lights in unit door was very hard to open.
David G. | Overall Experience