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ANTONIO M | Overall ExperienceSelf Storage Units in San Antonio, TX, 78229
U-Haul Moving & Storage en Wurzbach
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U-Haul Moving & Storage of Castle Hills
1951 NW Loop 410, San Antonio, TX 78213 View Available Units2.3 miles from this location -
U-Haul Moving & Storage of Eckhert
7741 Eckhert Rd #43, San Antonio, TX 78240 View Available Units3.9 miles from this location -
U-Haul of Ingram Park
5786 NW Loop 410, San Antonio, TX 78238 View Available Units4.1 miles from this location -
U-Haul Moving & Storage at San Pedro
5810 San Pedro Ave, San Antonio, TX 78212 View Available Units4.5 miles from this location
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About a year ago our unit was broken into it and we file a report Griselda or Cristina pretended to help us but it was Hippocrate. Stolen about 30,000 Dls worth of. The Detective went to get the recording and he said to us that that place never existed always abandoned and or Griselda was her name but she should get fired. The Head Manager Maggie never found out about and it wasn’t first broken into about 11 units just because we didn’t have insurance does not mean them as an employee should let people steal your customer items. Same Mexican person and This person knows him but she lies beautiful. I will never recommend anyone and I know a lot of people I always send them to another storage unit place that isn’t UHual in PARKDALE San Antonio Texas.
MARIA R | Overall ExperienceVery kind and friendly staff, left no questions un answered.
DERICK B | Overall ExperienceStaff cooperated with my situation so I was pleased with that. However much difficulty getting the right person to answer the phone.
Robert D | First ImpressionsI was extremely impressed that the day after I moved out I received a call clarifying that I indeed moved out. Apparently, they actually do go around and check locks etc. I had moved out prior to my end date without notifying them so again, I was impressed they noticed!
Frederick E | Overall ExperienceExceptional professional team!!
Daniel L | Overall ExperienceStaff and everything was great. I was really happy there unfortunately due to personal reasons I could not stay, but I will keep it in mind later on down the road if anything is available and I’m ready to move back in thank you all for everything.
Masters o | Overall ExperienceAll excellent
Oscar i | Overall ExperienceUnit A347 at 3817 Gardendale Dr, San Antonio was broken into and I was never notified. Staff was aware of break in for at least 12 days. Property log book indicates two emplouees noticed break in.An identitity theft incident prompted me to check on security of storage unit. Was told my lock was cut off and padlock replaced it. Turns out multiple locks had been cut, 3 cut locks discovered inside unit. Another lock had to be drilled out to gain access to unit. Staff says there are cameras - but not on my unit Who cut 3 locks off my unit and entered my unit 3 times? When were staff going to notify me of at least 3 break ins? Staff told me that another employee was lying to me. Who has the time and access to “Secure” building to break in and put their own lock on my unit 3 times? I spoke to Manager,House keeper,Storage Clerk, President of Marketing, Waiting to hear back from SAPD If you have a storage unit - inspect it yourself.
PETER R | Overall ExperienceThe staff were very communicative and friendly. The storage facility was well lit and secure.
ANGELICA V | Overall ExperienceMy reservation (placed in July) for a climate controlled 10x15 unit for September 1st was given to someone else the day prior. I am moving personal items from my aunts house as she passed away and I’m from out of state. Not having the unit available was super frustrating. A 10x10 unit would not be big enough, so I asked for two at the price of the one 10x15. They rented me two units and the first month is free but I haven’t seen anything proving they are going to offer me the two for the price of the larger unavailable unit I was promised.
Aaron D | First ImpressionsMy account was charged for my storage unit on 8-21-2024, I vacated the unit on 8-22-2024 not even 24 hours had passed. And now I am told that I can not get a refund of my payment which was on automatic payment. It not fair that I should be paying for an empty unit for the month.
MANUEL V | Overall ExperienceIt’s inconvenient that the office isn’t on site. GPS took me to the facility only to learn I had to go to another location to check in. Not to mention $75 for a closet. If I saw how big it was before I wouldn’t have got that one
MALINA V | First Impressions