Customer Reviews for U-Haul Moving & Storage of Wurzbach

2,043 comentarios

3817 Parkdale Dr   San Antonio, TX 78229
(@ I-10 service rd headed east)

(210) 593-0824

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 593-0824

3817 Parkdale Dr
San Antonio, TX 78229
(@ I-10 service rd headed east)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

alizea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY ALAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B.  |  Overall Experience 
Clasificación:
5.0

N/C

YUDUAR P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
2.0

When I picked up the van the employee acted like I was a burden to him. When I returned the van the 2 employees acted the same. The guy used curse worse when some men returned their truck. We couldn't leave because the truck was blocking me. We asked them to move the truck but they just kept arguing with the other men. After about 20 min we ended up having to slowly manipulate our car around everything so we could leave. Never again will I rent from this location.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra B.  |  Overall Experience 
Clasificación:
5.0

Great experience

John A. 
Clasificación:
5.0

10/10. Elevator door in c is a bit aggressive, be careful with long items

Benjamin C.  |  Overall Experience 
Clasificación:
5.0

Front desk lady was very sweet and helpful.

Miguel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie R. 
Clasificación:
5.0

Uhaul for long term or short term, it is where you want to be. With so many options it will never end because Uhaul is the leader in storage. In 50 states from vehicle rentals, trailers, storage to your home, or even facility storage you can't go wrong. Also remember Uhaul allows automatic payment's or even month to month payments. Many other storage unit's need you to sign a forever contract where you end up paying more. Uhaul has a vast array of different sizes of units, depending on your need's. But know this Uhaul wont ask you to toss anything, they want you to keep your memories. So choose Uhaul you wont go wrong.

Ian S.  |  Online Move In 
Clasificación:
5.0

Muy buen servicio

Maria S.  |  Overall Experience 
Clasificación:
5.0

Great team and great effort

STANLEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy G.  |  Overall Experience 
Clasificación:
1.0

They overcharged to my Cardin January 1st I have no idea why the charges went up from $56 to $164.82 if I rented for 12hrs, from 1:00pm 12/29/2022 until 1:00AM on 12/30/2022. But I returned the truck about 11:55pm on 12/29/2022 I parked the truck at the front of the office and dropped the keys thru the door and they have cameras, so they can see I'm telling the truth. It's so frustrating that the man who helped me lied to me and overcharged for the service. Never trust that people at that location ever again.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

Male was a little rude

Jane L.  |  First Impressions 
Clasificación:
5.0

Staff was very accommodating and kind. Thank you!

Mamadi D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayssa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  Overall Experience 
Clasificación:
1.0

Charged me for fuel when i put fuel. Estimate given even highlighted same fuel o brought back in

Fred G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenia S. 
Clasificación:
5.0

They all were great and were very helpful to me

Christopher J.  |  First Impressions 
Clasificación:
2.0

We requested two furniture dollies online and when we got there to pick everything up, there was only one. Usually I am notified prior to pick up if requested equipment is unavailable. There was also a hand dolly ziplocked to the truck. We informed the employee that we did not order a hand dolly and they said we had to keep it in the truck or we'd be charged $25 even though it was taking up space that we had planned on having when we selected the truck size. We ordered some packing equipment online and didn't receive it when picking everything up. We had to go back to the office to get it. We also overheard a conversation about theft from a storage unit while in the office. I've had better experiences at other locations.

Luca A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harriet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D.  |  Overall Experience 
Clasificación:
2.0

After hours return was hell of a hassle with no place to park and the QR code did not work properly. Very poor lighting and shady. Will Not be using this place anymore .

Naresh G. 
Clasificación:
4.0

The lady who works at the front desk was exceptionally professional, she is awesome and I am so thankful that she was there to help me.

Benjamin L.  |  Overall Experience 
Clasificación:
5.0

Management of this location is top notch. Friendly, efficient, and focused on ensuring the client has a positive experience.

David V.  |  Overall Experience 
Clasificación:
5.0

Gricelda and her team always did a fantastic job during my businesses stay in the offices for almost 2 years. Thank you all

Eric D.  |  Overall Experience 
Clasificación:
2.0

Parking extremely problematic and not secure. Truck was damaged/dented for what appeared to be a long time and not fixed. Has issues opening passenger door. Overall, not a good comforting experience. Too many variables in the process that makes for a very poor business model from an execution standpoint. I'm a detractor. 4 on a NPS scale of 1-10. Thanks.

Omar R. 
Clasificación:
1.0

My pick up location for a reserved 10 ft truck (reserved 1 month before the date) changed 20 minutes before my RESERVED pick up time to another location across town and to a 15' truck which was too big for what we needed ! This caused additional miles on the truck as well as more gas needing to be put in because I was driving from San Antonio to Houston one way. Why is there a reservation system if you cant reserve and get what you need? I had even prepurchased moving items at the original location that the new location told me I would have to go across town to pick them up (using mileage and gas) and they could not honor my purchase. Again, the reservation system is completely flawed and useless if you can't honor the correct reservation. Customer service was poor and it was like they were doing me a favor taking my money. I even tried to buy a lock for the truck and the guy scanned it and said it wasn't in their system (wouldnt try to add the code manually) and he couldn't sell it to me but he could sell me the lock for a toolbox - I needed to lock a U Haul Truck NOT a toolbox.

Julie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  First Impressions 
Clasificación:
5.0

Manager Gricelda is the BEST! She is definitely a great assets to UHaul.

ELIZABETH G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christor R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean L. 
Clasificación:
5.0

Everyone was amazing and so helpful - from beginning to end. Nh staff started the process and got me to Tevas. in Texas everyone was the same - more than 5 stars !!!! And at Parkdale Drive they helped me get everything set up for my bew apt. i used their movers and tgey were all excellent

Natasha A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

Only have one charge to the card, not two.

Cynthia C. 
Clasificación:
3.0

The truck's alignment and handling were horrible. It is need of some serious maintenance and should not be being rented.

Daniel S. 
Clasificación:
2.0

Dropping off truck was confusing and where to place it was confusing after hours.

NICHOLAS H. 
Clasificación:
4.0

The ine think I didn't appreciate is getting a specific price then Uhaul raised the rent the following pay schedule. It's like you give me a deal just so I'd rent the units then jack the prices up. Shady

Katherine K.  |  Overall Experience 
Clasificación:
2.0

We really needed the Dollie's that we reserved in advance. It was only us 2 moving and I'm disabled. It took 3x the amount of time and effort and we are so hurt from having to do it without the tools we reserved and didn't receive. We've tried to use this location before and got laughed out for trying to rent a truck the day before. We only came back out of necessity

Joshua F. 
Clasificación:
5.0

Keep doing what you are doing

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Truquwelya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

This location is very clean and staff is always friendly and respectful! You should have some of your other locations train at this store. like the one off of 410 and Vance Jackson! the owner from the location that is located off of Culebra he should definitely get taken over to see how to treat a long time customer! this location on Parkdale Dr is the best one I have been to!!!

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
3.0

It took too long when a reservation had been made already.

ANGELA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel G. 
Clasificación:
5.0

Giselle was very helpful and accommodating, good customer service.

Olivia D.  |  First Impressions 
Clasificación:
1.0

Got unit broken into and then when i told them im leaving they continued to keep charging me and after several calls and being harassed for my payment. Do not rent here they are thieves.

SHANNON H.  |  Overall Experience 
Clasificación:
5.0

.

Maria C. 
Clasificación:
5.0

Return Parking

Tiffany S. 
Clasificación:
5.0

Very attentive service ; thank you

Renee S. 
Clasificación:
5.0

Overall, was a good experience with no issues. Would recommend using U-Haul if needed.

ENRIQUE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F. 
Clasificación:
3.0

Didn't have the truck on time.

Luis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
4.0

The only reason this facility is not rated excellent is because it is located at a congested junction. There is only one stall for returned vehicles and most people just park illegally on the street in front of the facility's entrance. No fault of the staff, but it is congested. Other than this, the staff were super awesome and courteous. We will definitely continue to use U-Haul in the future just because of our positive experience. Thanks for helping make our move less painful.

Jesse B.  |  First Impressions 
Clasificación:
3.0

Location is in a congested street without parking areas. Most cars park illegally on the streets. Other than this, the area appears well kept and security seems solid. The staff representative checking our rental back in was friendly and quick.

Jesse B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodell R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariana G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A.  |  Overall Experience 
Clasificación:
2.0

The vehicle needs a lot of maintenance! There was so much play in the steering wheel that you could not go over 50 miles an hour. When we informed the location representative he blew us off as if we did not know what we were talking about. The play in the steering wheel is actually hazardous to driving and shit should be fixed immediately.

Susan D. 
Clasificación:
5.0

Personnel was very helpful and made the dropoff very easy. Wasnt sure where to park. Possibly some signs to direct customers to entrance.

Sam P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

I had trouble with the padlock. They need to be checked more frequently and updated.

John E. 
Clasificación:
5.0

Sin comentarios al respecto

Eduard B. 
Clasificación:
4.0

I was not given the Dolly and they did not include the comment in UHaul notes . The drop location was asking me why the dolly was not returned . I had to call the renting location and make the guys speak to the concerned people at drop location to let them know that Dolly was not given to me .

Sumesh N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa W. 
Clasificación:
1.0

I was charged for gas that I filled to the point that I had it at. Then was preceded to be disbelieved by the workers at that location. Horrible piss poor service and communication, as if we were a bother.

Josef G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T.  |  First Impressions 
Clasificación:
5.0

Unfortunately I had my belongings in storage for 8 months. Besides having some technical issue accessing my unit when the power and electric doors went out. Manager Gricelda Ceballos and other staff were very polite and helpful. Gricelda always took care of any issue that came about.

Shalay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt W. 
Clasificación:
1.0

I had very bad experience at this location. Uhaul Employee was yelling and telling me that get out even I had reservation confirmed. I have video and pictures of him yelling to me and I will post it on Google for this location and Uhaul page on Google.

Ahmed N. 
Clasificación:
5.0

Beats other locations and trust me have dealt with shitty ones in SATX

brandon Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
5.0

This company is always doing there best, excellent customer service I highly recommended ,3817 Parkdale Dr

lazaro W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter P. 
Clasificación:
3.0

the person in charge of delivering the truck assumed we knew how to use the ramp and back gate operation. gave us the keys and went away

Ethos E. 
Clasificación:
1.0

For one make sure the trucks have gas in them, that you can see out the windshield. Also the rep never opened the truck to confirm the gas or milage is what was on the paper which it was not! The paper said one quarter of a tank was in the truck but when I started up the truck it said 5 miles to empty. The rep disappeared to help someone so I ended up calling to let them know the gas issue. They tell me I will get a credit if I bring the truck back with a quarter tank of gas!! Seriously Uhaul!! Just plain lazy on that store's part. Then I get a credit of 13 bucks for the gas and get taxed 13 bucks so I never truly received credit for gassing up their truck! I will never rent from that location ever again! I normally rent at the grissom location and they are extremely professional, give you a truck that is clean, gas in it and they walk you around the truck to check for any issues. So I question the charge, I am told I would be contacted before payment is taken. That never happened, they sent me a receipt showing 126 charge, didn't even reflect the hold of 79 dollars hold on my card! I called and instead of just pulling the difference between 79 and 126, they pull the full 126 and tell me it will take 3 to 5 business days to release the hold of 79.00. So basically they have 200 bucks from me!!! Yeah I'm passed and she rushed me off the phone!! That store location needs to closed down until they get better trained staff!! I hope you reach out to me and release my 79.00 now because I am not even remotely.

Tonya V. 
Clasificación:
3.0

My specific complaint is that I reserved a furniture dolly. When I showed up, after the paperwork, I am told that this location does not have furniture dollies. At this point it is too late. We had to go through 2 service elevators and a long walk through a parking garage with heavy furniture. The location has no parking, and makes you park on the street. When you are a day rental, you have to leave a car. Staff seemed quite nonchalant about it. They didn't seem to appreciate the difficult situation it put me and my friend in. We just had two people in their mid 60's doing all this work. There is absolutely NO excuse. You have lost a customer.

James B. 
Clasificación:
3.0

Your advertisement says $19.95. When all was said and done for the use of a van for about an hour and half, 17 miles it cost $59.00. I get it that the rental of vehicle is $19.95 but you need to add to your advertisement with additional costs.

joe C. 
Clasificación:
5.0

Thanks for your help in this few days of service . I will use all again . Thanks Catalina

Maria R.  |  Overall Experience 
Clasificación:
5.0

Manager was very friendly and professional as well as staff!

FANNIE M.  |  Overall Experience 
Clasificación:
4.0

Service and equipment were great, but parking and egress were difficult.

Raymond B. 
Clasificación:
3.0

Clean the trucks before renting them out. Have at least 2 people working

Amy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN C.  |  First Impressions 
Clasificación:
2.0

They over charged me for gas. The fuel amount I used does not match the fuel amount on the receipt they emailed me.

Latasha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

Due to confusion when I first reserved the truck at a different location, I was left without a vehicle to use for my move. I called UHaul's 800 number and Corey politely directed me to the right department and that's where I found Vicki in Houston. She has exceptional customer service skills, most likely due to an innate kindness in her, and she found another location near me and transferred my reservation. I was scheduled to pick up the truck at 9 am, but was running late and the gentlemen from the Parkdale Drive location called to check on me. Jacob, Gabriel and Adrian were very kind and thorough explaining the contract. My kudos to UHaul for hiring exceptional employees. Many thanks, Laura Maddock

Laura M. 
Clasificación:
1.0

Your customer service skills and other things but to long to get into

TERRI G. 
Clasificación:
2.0

I cleaned out my unit less than 24 hours after my monthly auto pay was initiated. I asked if they could wave that fee for just the one month and they said there was nothing they could do. I called the manager and she never answered or responded to me. So I paid $85 dollars for an empty storage unit after doing business with this company for an entire year. How is this costumer service? I'm still very upset. This company has lost my business. Unless there is something that can be done.

Michael M.  |  Overall Experience 
Clasificación:
4.0

A strip of rubber molding that was missing on the truck along the right side of the windshield (it had evidently recently received a windshield replacement) meant that once you got to 60 MPH and above, there was an unbearably loud and high pitched whistle from wind noise. Had to drive slower than desired as a result and was a bit of a traffic impedence.

David P. 
Clasificación:
1.0

Make sure to process returns, so that refunds can be received accordingly. I was told about my refund at drop off just to find out it was never closed out. I had to call the call center to get in touch with the manager to get it finished and processed. I moved on last Thursday and I am just getting my receipt today and notification on today, Wednesday almost a week later. Also, the truck had severely ripped seats that were very uncomfortable to sit on and very dusty/unclean.

Shamekia Y. 
Clasificación:
5.0

Sigan trabajando los necesitamos

Jose L.  |  First Impressions 
Clasificación:
3.0

Received truck with fuel only 1/4 full. FIrst thing I had to do was add more gas. Not a good start. Check out and check in were quick per some places.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel R.  |  Overall Experience 
Clasificación:
4.0

Jacob got my van ready in a timely manner. Good job sir.

Douglas M. 
Clasificación:
5.0

Not talk about a stolen uhaul as I am renting mine

matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lasandra M. 
Clasificación:
3.0

Got in and got out. Fast service.

Ruth O. 
Clasificación:
5.0

Great Service

Antoine A. 
Clasificación:
4.0

check the transmission on the unit I rented. it slips badly.

RANDY B. 
Clasificación:
5.0

Thanking the staff for their patience with me being a disabled veteran! They went well beyond limits to help me with payment issues.

Joe H.  |  Overall Experience 
Clasificación:
5.0

Jacob was the 1st person I was in contact from 1st day and Jacob was the last person who was in contact with me when I returned the truck, I use more days than I expected so everything was cool and he was very professional. Gabriel don't have 10% of Professionalism and service customer, all my 5 starts for the store is for Jacob.

Blanca G M. 
Clasificación:
5.0

Better than all the rest

Johnathan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesley M. 
Clasificación:
5.0

Thanks, felt very safe.

RODOLFO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
4.0

The staff was very nice. The van literally smelled like cat urine. I was sick all day

ANDREW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cregg M. 
Clasificación:
5.0

The clerk needs to brush up on their customer serbice skilss. Not friendly at all.

LOUISA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Asia L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sibyl R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kirsten R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
2.0

It was primarily the lack of training. Once that person learns how operations work, it should get better.

Judy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shugey m.  |  Overall Experience 
Clasificación:
3.0

False advertisement

LOUISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alondra E.  |  First Impressions 
Clasificación:
5.0

The manager Maria has super excellent customer service skills. Friendly, helpful and overall great experience.

James C.  |  First Impressions 
Clasificación:
5.0

Staff was professional and attentive to needs. Friendly and helpful. Definitely would use them again and recommend this storage facility to anyone.

Belinda C.  |  Overall Experience 
Clasificación:
1.0

My unit was broken into and my insurance claim was denied even though I had a police report. That happened not even one week after moving my belongings into the unit.

Micheon G.  |  Overall Experience 
Clasificación:
5.0

Thank you for all the assistance that was provided, my questions are always answered In a timely manner.

Christina A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet M.  |  Overall Experience 
Clasificación:
5.0

Lady at desk very helpful

Chelsea C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

john C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Micheon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mara E.  |  Overall Experience 
Clasificación:
1.0

My unit was broken into and all my valuables were stolen. It was not till after I had time to evaluate what had been taken did I realize what all was actually missing. I don't believe a sincere effort was made to contact me soon enough so that possibly would have helped recover my valuables. Been retired law enforcement, I know time is of the essence in recovering stolen items. Staff said they tried contacting me but neither I nor my brother had missed calls from the staff. I removed my remaining items to another location, hopefully I'll have better luck there. I believe staff should have contacted police about the break-in, so law enforcement could have started this investigation as soon as the facility became aware of the break-in, and wait for the client to take it upon themselves to initiate an investigation. No I would not recommend your facility to anyone. The break-in took some time in completing, so your staff should have noticed what was happening in their surveillance cameras in the office at the time it was happening. The whole incident seems fishy to me and brings about suspicion of the actual surveillance done by your staff at the time of this incident. Poor job!!!!

Roberto M.  |  Overall Experience 
Clasificación:
5.0

THE PERSON THAT HELPED ME WENT OUT OF HIS WAY TO SERVICE ME.

ARTURO D.  |  First Impressions 
Clasificación:
1.0

The 15x30' storage unit reserved did NOT exist at the facility. The 26' truck was NOT accepted for drop off as scheduled. 2 10x15' units were substituted for the reserved space. The truck has to go elsewhere for drop off. I have had to rent a third unit (FROM A COMPETITOR) to complete storing my household goods. The staff did the best they could, but your data base is apparently inaccurate and worthless. I will not be doing business with U-Haul again.

Mary K B.  |  First Impressions 
Clasificación:
3.0

The storage experience was no different than any other the customer service was good after only one month though the price increased but it was already a little high in my opinion. Followed the instructions online for check out and was still charged for the unit had to go back to the store which they already re-rented the unit so they know I moved out said it was a mistake but still inconvenient. As a whole I will not use U-Haul again the last three out of five experiences that I've had with U-Haul in the past six months four of them have been horrible and only one of them has been OK which is the storage unit!!

Michael F.  |  Overall Experience 
Clasificación:
5.0

Uhaul of Wurzbach had a very friendly and helpful staff. They worked well together and made the process very quick and easy for me.

Robert J.  |  Online Move In 
Clasificación:
4.0

This is an almost excellent facility. The issues are only three. First, German cockroaches I saw them in the facility multiple times. Two, security was adequate but multiple units had been broken into including a unit next to my own that I reported to management. Three, my door was repainted (thank you) but my lock was also repainted which was not desired. The service, availability, and staff were outstanding.

adam H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight W.  |  Overall Experience 
Clasificación:
5.0

Adrian initially orientated me a few days earlier on the prices and sizes available. Today I went and rented my story. Both Adrian and Emiliano did a great job. Great employees.

Mary R.  |  First Impressions 
Clasificación:
5.0

Staff very professional, knowledgeable, and friendly. They reserved my unit and it was ready on time when I was ready.

Dwight W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John E.  |  First Impressions 
Clasificación:
1.0

Stole from me a lot of stuff Staff dint report it Manager never called me Manager disappeared when the stolen property happen Security is horrible Camera are horrible position and a lot of access point and poor secured locker

HECTOR A.  |  Overall Experience 
Clasificación:
5.0

Very friendly and polite staff!!!

Monica C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AUSTIN LAWRENCE C.  |  Overall Experience 
Clasificación:
5.0

The only problem I had was being connected with the storage unit that I had the reservation at. Of course I was on my was and it was difficult to understand each other clearly. But once I called directly, the young lady was very helpful and she addressed my questions perfectly. When we got to the place, she was awesome in explaining the different size unit and got us to the right one. Kudos to your associates.

Emilia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Magnolia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H.  |  First Impressions 
Clasificación:
3.0

They broke into the storages

JAMES T.  |  Overall Experience 
Clasificación:
5.0

Good facility

Rene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E.  |  First Impressions 
Clasificación:
3.0

There was supposed to be a key left for me inside the unit according to the online instructions. No key was there. There aren't enough moving carts. I walked around not able to find one. The one I saw was being used by another customer. According to the office there are no remote control keys for access even though it's advertised. I expect a better experience for the price I am paying.

Corrie G.  |  Online Move In 
Clasificación:
5.0

Muy buen servicio

Rosa Elia G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CONCHITA O.  |  First Impressions 
Clasificación:
5.0

Staff had excellent customer service

Lisa P.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly.

Jules L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kiara D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca L.  |  First Impressions 
Clasificación:
4.0

The building was extremely long distance for my movers and timing. Not happy.

Jennette B.  |  First Impressions 
Clasificación:
5.0

No place better than Uhaul!

Sherry N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianne B.  |  Online Move In 
Clasificación:
5.0

Disappointed that after 3-26' trucks one-way from NJ, one one-way (local) for two weeks, one local truck, and a 15x30 storage unit for 4 months that you do not reimburse for unused days of last month. $1000's of dollars and you can't part with $100 for unused space at a time when that unit will be rented very quickly. That said, the manager of the Wurzbach location is exemplary, knowledgeable, helpful, accommodating and downright nice. She should be promoted to lead all SAT locations and train all employees in customer SERVICE.

MARK R.  |  Overall Experience 
Clasificación:
5.0

Staff is always very helpful and professional!

Susana V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edna n.  |  First Impressions 
Clasificación:
4.0

Need more specials for local and big trucks and storage combo specials for local

Mary H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H.  |  First Impressions 
Clasificación:
5.0

You are the best

Kettly V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosalinda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunai S.  |  Overall Experience 
Clasificación:
5.0

Storage was the perfect space and the women at the front desk was friendly and very helpful.

Tiffany S.  |  Online Move In 
Clasificación:
5.0

Employee was very helpful and informative. Helped alleviate some of the stress involved in moving across the state.

Deanna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C.  |  Overall Experience 
Clasificación:
4.0

Other than the break-in of my unit everything was fine.

KRISTINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viviane A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy D.  |  Overall Experience 
Clasificación:
5.0

Gricelda Ceballos Suchil Was amazing, the storage wasn't clean but she fixed the issue right the way excellent customer service. The perfect fit for management I don't know if she was a manager but she should be one of the best

Fazia M.  |  First Impressions 
Clasificación:
5.0

Gricelda Ceballos Suchil, was always on point to provide assistance promptly of questions, that allowed my rental experience stress free. EXCELLENCE PREVAILED.

Benjamin S.  |  Overall Experience 
Clasificación:
5.0

The lady working in the office (I believe her name was Grizella) was amazingly helpful. I really appreciated her.

Mark A.  |  Online Move In 
Clasificación:
5.0

Amazing service !!

Susana V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie T.  |  First Impressions 
Clasificación:
5.0

Maggie was awesome in her assistance and very knowledgeable

Christopher R.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful.

LeDae A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V.  |  Overall Experience 
Clasificación:
5.0

The people here are great!! Very nice and friendly. I'm telling everyone I know to rent from them.  Wonderful experience.  My only issue was that I couldn't bring the 26' u-haul truck I rented to move my stuff into the gates.

Machell W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik J.  |  Overall Experience 
Clasificación:
5.0

All staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.

Ana L.  |  First Impressions 
Clasificación:
3.0

It was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.

Richard G.  |  Overall Experience 
Clasificación: