That when you ask to do everything online and then still had to end up going inside the location and doing it in person. Plus the number in the van didn't match the number on the documents I had to file out
Amy H.Customer Reviews for U-Haul Moving & Storage of Wurzbach
Testimonials From Recent Customers
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All staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.
Ana L. | First ImpressionsThe ac was not cooling.
ELISSA F.Keep doing what y'all are doing and give the manager there a raise
AMIR O.It was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.
Richard G. | Overall ExperienceGricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!
MARK R. | First ImpressionsEverything was great! Nothing to change.
Beverly M.Needed a storage unit for a couple of months at the most but everywhere I checked out was only offering 6-12 month leases for storage units. Ended up checking out uhaul's storage rates and settled on the perfect sized unit. Not only did they offer a monthly rental basis, but they had a lot of different sized units to choose from, unlike other places where you get 2 or 3 sizes maximum. Was also able to get the option for climate control, which was great. The entire process was online, from reserving the unit, to checking in and bypassing the line at the desk with a lock waiting for me inside the unit when I arrived. 10/10-would highly recommend
William N. | Online Move InI was over charger $39.99 because I had previously made a reservation from 7am-3pm and Call the location ask them if I could have 2 more hours they said no. So, I decided to call 800 number uhaul spoke with some polite agents I spoke to three today all professional agents. Who verify to me and extend my reservation 3-6pm. But, the check out agent on Parkdale San Antonio Texas 78299 lied to us about the additional charge of $39.99 her response was I need to charger you because we lost a customer wow but customer service was understanding and fix the problem. Thank you To all agents working the call centers position keeping do a phenomenal job!
LOLITA V.They gave me a upper locker when they were lower lockers easily accessible and vacant. I dropped a box in 10 minutes later when I noticed I asked if they can get it for me because everything requires a card swipe and they claimed there was no box but they were look at the cameras to see if it was an employee who picked it up or another customer. I never got my $3,000 engagement ring bag or heard about it again. At one point when I couldn't find my storage key I attempted to open it with bolt cutters and no one stopped me or asked me for verification that it was my unit. All the card swipes and cameras are nothing more but an illusion of security because they don't even review the cameras to see if someone's breaking in or to locate and drop the package breaking it in or to locate a dropped package. I never thought so much to go wrong on a simple storage unit but everything that could have went wrong went wrong with this U-Haul storage and I will not be returning.
ALEXANDER E. | Overall ExperienceFirst place I was told to go didn't have a truck for me. Got a new location to pick up the truck. Had to walk there because I was dropped off by an Uber at the first location. Got to the new location and was trying to tell the clerk what had happened and got a response “not my problem, take it up with uhaul.†I was taken back a little by this because I thought I was dealing with uhaul. At least that's what her uniform said. Vary unprofessional. I felt like I was being hurried out of there because she didn't wasn't to hear my complaint.
PHILIP S.phone check in was not working.
RICHARD L.Toni and Brenda were very kind and made the experience enjoyable
Brandon S.U-haul sent me 34 miles in the wrong direction for the drop off after only allowing me to drive 30 miles! I was charged extra for each mile AND the extra gas!
Carly S.The assistant that helped me was so nice and friendly. She explained all charges and was very knowledgeable. She definitely gets a 10 from me.
DAWN T.No improvement the ladies there are great
SUNAI S.Excelente
MANIMUDE M.Very helpful
CASSANDRA C.Thank you so much for your professionalism and sincere concern for all my storage needs I will continue to return to Uhaul for ALL my storage needs if I should EVER need it again. Keep up the great work, Ladies!!!
Debbie M. | Overall ExperienceExcellent process. Completely automated and seemless. I needed to extend my reservation twice. Such an easy process! Thank you. Location was great. Van was extremely clean.
Karen F.I loved the woman that helped me, she was kind and very helpful, I would've liked to see someone with her on the floor, I don't think she should've been the only one working
SAMUEL R.Brenda was wonderful. Initially we picked up a truck in the morning from Brenda and then due to a late change in plans, we needed a storage unit. Brenda was accommodating with a late arrival and got us a storage unit set up while we were still on the road. Wonderful experience and will definitely recommend this Uhaul location.
Robert J.Worker was very nice helpful,great customer service..I was super surprised place was open till 7pm,that was very helpful.over all I give yall 9.out 10
Cynthia C.This was the best UHaul experience a I've ever had. The representative was very friendly and had everything ready when I arrived. Very clean van, low mileage and drove like a new vehicle. I was expecting a lot of time to fill out forms. But since I used the online registration/reservation service, I was in and out in five minutes. Same on return. No waiting. Perfect transaction. She even explained how to rent the same equipment for a two-day move and save money. Great to know! This will be my UHaul dealer from now on.
Mary S.Extraordinario servicio al cliente
Lesly G.Professional
HENRY R.Not sufficient parking space. I opted for mobile pick up of my uhaul but the process was very time consuming and too many things to do. I assumed the mobile pick up would take max 5 min or so but I was literally there on my phone for like 40 minutes to get my uhaul. Next time I much rather do the process in person.
Blake M.Disappointed to hear that this location did not check in the truck which we returned on 1/23/21. So, we received e-mail and text message that they were looking for us and the truck. Also, getting charged extra $12.25 for extra mileage when we drove truck for Laredo Tx to San Antonio, Tx. Mileage allowed 182 and 160 miles from Laredo to S.A.
Ricardo S.Great staff
Frank A.Just wanna say thank you for your help. Bye!
LISA S. | Overall ExperienceBecause of the location, there is no parking lot for customers to use while they are using the rental vehicle. I was required to park my vehicle on a busy street.
JAMES K.Provide a newer model truck. My friend said his moving truck included a backup camera. The vehicle I was provided had over 150K miles on it. Other than that service was good and delivered as accepted, thank you
CAESAR A.I had problems after moving out but spoke with representative and everything taken care of great customer service will recommend to friends
Theodore J. | Overall ExperienceAlthough the customer service lady who helped me at this location (forgot her name ) was very polite and friendly! The manager could use some training. I had a $50.00 gift certificate that was to be applied to my balance and the lady helping me at the window didn't know how to do it. She knocked on the managers door twice and then had to call her on her phone -only to be told that SHE had to call customer service to attach the gift certificate. I thought it was rude that she never opened the door or came out to assist. The lady helping me said she would put it on "hold" and call me back that same day-Sunday -before they closed to update me. She NEVER DID. I had to call myself customer service on Tuesday morning to get it all situated myself. So poor management at this 3817 Parkdale Dr. SAT 78229 location
Rachel O.Tell customer about the hidden charges for numerous things. Have more staff.
DANIEL F.I love the staff
SANDRA B.I try to call the location many times with no answer and was charged 20 dollars even though I returned the trailer a day earlier
WAEL A.Excellent very good
VIVEKKUMAR P.I have used this location twice and I cannot say there is anything I would change! This location manages accommodation of the last minute movers (like myself) very well; and the staff is absolutely amazing! Very quick to assist, knowledgeable, and friendly!
Melinda D.Marciela (?) i believe cause i suck at names sorry and Gricelda (?) Were the best! Honestly. Helped me out ALOT cause i just needed to hold a small amount of things for a short time and they made it really easy. Definitely dont mind coming back here if i have to again
SHANISE D. | Overall ExperienceVery disappointed that I ended my contract at the end of the month and was still charged for the following month (Especially during these hard times)
Cynthia R. | Overall ExperienceI had the most surprising and rude customer service experience ever. Rented truck in Minneapolis and dropped it of at this location, while returning I had gas more than what I filled up while pick up I showed the pictures I took but he representative said it does not matter cause I should have informed that while I picked up at Minneapolis. She agreed I'm being fooled but there is nothing they can do about it but charge the amount. In my contract it said quarter less and so I filled it up more than it was, guess what who knows there is a NO sign between the fill tank and first quarter mark. I dont mind paying the price usually but its very bad when representative are so rude and they make you feel being fooled.
Rahul P.Polite customer service at this location
Larry B.It was super easy experience. Just dropped off the keys, the staff inspected the vehicle and we were on our way again.
Ashley S.as I put in my feedback earlier oh, this is probably the third time that I've rented from this location because of its proximity to my needs. But the vehicle was not available as indicated to be picked up remotely. Dollies that I had requested we're not in the vehicle,. I had to call and get them credited after the fact. Consistently issues with double booking reservations and times.
Joseph H.Nothing! Great service i love it
MAULUDDIN R.Na
Martin L A. | First ImpressionsThe after-hours turn in wouldn't work because my locator service wouldn't mesh with the u-haul site. It took 30 minutes to get someone on the phone at u-haul 800 number. I had to return the next morning to finish turn in.
MICHAEL S.All was great!
Daniel M.We rented a 10' truck to move items to Dallas. We were 30 minutes into our trip when we noticed a smokey smell and then noticed that the screen indicated "0% oil remaining." When we called the office to ask, we were told, that they had checked the truck completely before we left and everything was fine.
MARGARET Y.The employees were friendly and helpful. I will definitely use them again!
Julie U.Not change the location to pick up my truck rental at the very last minute. Reserved an utility dolly and did not get it. Was told to look for one in other U-haul store. Took me almost two hours to find one.
CHIN-FUN C.For the employees of the U-Haul at pickup to go with people who are not very knowledgeable of handling of reviewing the moving truck for new damages and submitting them it was a process not all are capable of doing
SAMUEL M.Nothing, the staff was very informative and friendly!
Marissa A.Mobile pickup process was VERY cumbersome. Had to spend quite a bit of time on the phone with customer support (Tiffany was great) and use someone else's phone entirely to get the process to work. I will just do a walk-in reservation next time. Would have been faster and simpler.
Rebekah V.Very easy process did pickup and return through my phone, Very clean truck and a good price
Tiffani K.Service was fast and perfect. Good customer service
MICHAEL F.Can't think of anything else. Our truck was waiting for us. Staff very friendly and helpful. Just would be nice to have had more parking spaces available to leave our car while we used the truck.
JEREMY DESMOUND J.I mean pretty standard they were doing pretty good job.
BRIAN DAVID H.The woman that assisted us was very rude and demeaning. She made it clear that if we didn't fill up the truck it's gas or folded up the blankets we would get charged, which I can under the gas, but to fold the blankets? On top of that, she also said that if we dropped off the truck at a different location, we would have to pay for every day that it stayed at that location until she picked it up. Saying this “IF I HAVE TIME†with a smile. Not professional. Additionally when I reserved the truck it asked me for the nearest location to drop off 1002 w vestal pl 78229, however when I received the contract it listed the park place location. Not sure how that happened. This was my 1st experience with Uhaul and it wasn't a pleasant one.
SALVADOR V.Nothing. The two ladies you have there are friendly, patient, knowledgeable and you can tell they take pride in what they do!! It was a pleasure working with them! They were fast, thorough, efficient and kind!! No improvement needed!! Give them a bonus!
ADEMOLA E.I dropped off the Uhaul at this location, (contactless drop off). So I have no rating for the personnel at this location. Google maps gave me directions to the exit of this location which had a chain. It seemed like it was closed. Easy fix we just drove around just and FYI for future customers.
Laura L.The lady's were amazing. Parking is tight but I know there isn't anything that can be done about that.
JAMAL H.Customer service was not that great. I was at the location wanting to rent the 15 ft truck, Maria indicated that there were no trucks. I went outside, used the U-Haul website and I was able to rent the 15 ft right on the spot fro pick up immediately. That made me feel very upset for not getting the help from the representative directly
Osama A.This facility was far from a good experience. I sadly was pulled from dorms and accepted the assistance U-Haul offered until I got back on my feet. I trust was unimpressed. I had no access to my stuff after 9am and considering everything I own was in there and I realized I could itemize certain things when I was off of work well past 9pm. Then as the experience came to an end I was moving and noticed there were ants all over my belongings. Being I am deathly allergic I had to call my sister and sister in law to move all my stuff for me. When I told the ladies at the desk they cane down to observe it was true. The first offered us to leave all objects we already had in the truck and have them bombed and pick them up the next morning but then the other woman immediately claimed "they're just sugar ants they'll be fine" as if she was bothered by us bringing to their attention something that could kill me. I ended up paying 115 a month for an experience that was by far the worst as well as to be disrespected by the staff for my concern with the items in my unit being infested with ants. Definitely need to address professionalism with the staff here.
Carrie R. | Overall ExperienceOne of the best experiences I've ever encountered. Staff was diligent, courteous and very helpful. If it was a 5 star rating, I'd give them 15.
JAMES J T.The girl who helped me out was very busy but really took her time with my order. The equipment was easy to use.
ALEXANDRA A.Extremely helpful and friendly staff
WENDY B.Gricelda was very helpful in getting us a dolly to help us unload. The staff was very pleasant. This place seems very well equipped and efficient.
Martha M.Thanks team! The experience of the entire cycle was excellent, the staff was good and courteous. The vehicle was in good conditions. Thanks again
SANTHOSH N.Fantastic Service!
Vivek T. | Overall ExperienceTwo ladies working at the desk were awesome. They were very friendly and when we told them we had just moved to Texas they suggested some places to go check out. Really great experience.
STEPHEN P.I stay with you for 11 years and never have any problems, and I never miss any payments either.
JOSE Z. | Overall ExperienceThis is the second time I had units there and I went back the second time cause its very clean and the people in the front ars very nice, when I need storage again I'm going there
Joe E. | Overall ExperienceThe office staff is always friendly and helpful.
Clifton H. | Overall ExperienceStaff was very friendly and flexible. Great experience with storage needs.
Alejandra R. | Overall ExperienceI was pleased in the service. They took care care of us as we traveled. Thank you for your great service.
jesus m. | Overall ExperienceWish there was prorate policy, had to stay a few days into June and had to pay the entire months rate. Other than that it was a good experience.
Lesley L. | Overall ExperienceAmazing staff and great facility
Sarah A. | First ImpressionsItem stolen Manager Gracelda was rude and very unprofessional. I moved out of the facility. Payment was due, the young man behind the counter Marco, said I owed $500. Plus. I owed for two weeks. The managet stated that I needed to fo to my bank and get a paper statement to prove that I had paid for the unit. A paper statement? I was told that "I" needed to contact the cotpotlrate office. So I xid. Spoke to coroporate office , i owex $254.00 Corporate stated that They see exactly what I see on the computer. Incluxing payment history. This manager is less then , well lets just say I would not jave Gracelda work for me. Eventually the young man contacted it,department. Found out their system automatically ads a month until you click on payment, then the teue balance shows. The manager Gracelda should have known this. To say the least I was pist! I have spent over $2000.00 in fees to this company. U haul owes me money. They do not Repeat do not pro rate the fees. So basically you spend a lot of money for very poor service from U haul on Parkdale San Antonio, Texas Mary Britt
Mary B. | Overall ExperienceI've never used a storage unit before & this experience was wonderful. Griselda & her manager were genuinely helpful-superb customer service!!!! Thank you!!!
Shelley B. | First ImpressionsMarcia was great! Easy process.
Jess C. | First ImpressionsThe U-Haul rep Gracielda was 110% on her A game. Great customer service, fast service, detaile. I was in a bad mood because of the move but her awesome customer service change my mood.
Vincent T. | First ImpressionsN/a
Elizabeth k. | First ImpressionsJennifer was so nice, knowledgeable and courteous. The transaction went real smooth. She's one of a kind.
Tender Touch H. | First ImpressionsThe clerk was so professional and nice and helpful to me.
Vita Y. | First ImpressionsI love to put my things in this storage when I need to staff is excellent helpful and friendly
Janie N. | Overall ExperienceOutstanding customer service
Daniel H. | Overall ExperienceHad no problems with U-HAUL.
John D. | Overall ExperienceWe used the facility for three years.
Cia S. | Overall ExperienceI had know problem with the service and would like to thank Ethan for being very helpful
jacqueline t. | Overall ExperienceGreat experience with a 30-day free storage offer after renting a trailer.
Jeffrey K. | Overall ExperienceFacilities were easily accessible and staff was friendly.
Leticia B. | First ImpressionsThe representative from Uhaul was friendly and rental process was easy. Gracias.
Leticia B. | First ImpressionsAmazing help by both gentlemen I spoke with. Very courteous and helpful. I have and will continue to recommend the UHaul off Parkdale and any UHaul if not close to this facility. Thank you again.
DIANA C. | Overall ExperienceVERY NICE STORAGE FACILITY ALONG WITH A VERY FRIENDLY STAFF. I HAD A WONDERFUL EXPERIENCE AND WILL PATRONIZE IT AGAIN.
Javier G. | Overall ExperienceMr. Ryan was so helpful and had customer service. This location by far has been the best location of storage I have ever had in my traveling career.
Brenda C. | Overall ExperienceGreat service. Very helpful
Matt D. | Overall ExperienceThey went above and beyond to help. If I need storage or any of my friends do I'll be more than happy to send them their way. Mr Eddy is caring and compassionate.
Monica M. | Overall ExperienceStaff went above the call to help with reservation
Philomena T. | Overall ExperienceVery quick service, excellent location, security measures in place. Very pleased. Thanks.
Eliseo M. | First ImpressionsMy storage was in the corner didn't have enough light but overall the place was more than awesome...
Eisa A. | Overall ExperienceEthan is not very friendly. He has no people skills and no motivation for his job. When I had question he had vanilla answers and never presented other potential options or solutions.
Fred V. | First ImpressionsVery professional. The gentleman at the front counter was polite, helpful, very fast to get me what I needed. I recommend this location to anyone needing a storage unit or if you need to rent a truck.
beatrice y. | First ImpressionsEthan & Stacey were consumate professionals! They were friendly, helpful and efficient. Thank you both for being awesome!
Anna G. | First ImpressionsThe staff were friendy, professional, quick and knowledgeable! I would highly recommend them!
Christyne P. | First ImpressionsGreat garage
Abdulaaeh A. | Overall ExperienceManagement staff is horrible. They aren't friendly and always seem to have some threat prepared for you when they see you. We rented a total of 5 offices/1 storage and we moved the business to avoid
Roman T. | Overall Experiencenew management that was put in place a few months ago is absolutely horrible. it made it an awful experience and we moved because of it. we were there for 7 months and had 5 offices and 1 storage.
Romain T. | Overall ExperienceNice especially for the age of the place
Tom P. | Overall ExperienceTom was very friendly informative and patient.
Laura A. | First ImpressionsExtremely friendly staff and efficient process
Blake M. | First ImpressionsKept getting late notices, bills for storage unit that was vacated well within our contract date. Notified on site manager, district area manager and corporate office as this had not been cleared
ELISA G. | Overall ExperienceLori was always very helpful. I will recommend this UHaul location to everyone I know.
Susan F. | Overall ExperienceStarted off a bit rough using this facility because of a few things stolen from my unit, but Lori got a better control of the situation and was very kind to me and made my stay better Thank You!!
Mario G. | Overall ExperienceI had my storage broken into twice in a span of 2 months. Staff somehow deleted my account and I had to set up account again. I was told that my storage was moved...what?! Mobile app always had issue
Maria L. | Overall ExperienceClimate control was not working.
Dominique V. | Overall ExperienceThe staff throughout the years have been very professional and helpful. The facility well maintained and updated periodically. Thank you for GREAT service
DIRK F. | Overall ExperienceHelpful good staff every clean place
Mary Jane M. | Overall ExperienceGo U-Haul have a Blessed and Thankful Holiday to each and every one of the employees families and Head person in charge... I thank y'all very much...
STACEY A. | Overall ExperienceMy reservation which was made over 5 weeks before my arrival was given away. Another words they give my unit away to someone else. Also received email stating I own them fees. Not satisfied.
Juan G. | Overall ExperienceFrom our call to the office and arrival on-site we were met with kindness of staff that went above and beyond to assist us. Our 1st visit to the city and this staff was EXCELLENT & we'll return.
Juanita J. | ReservaciónWorst customer ever
Abdullah O. | Overall ExperienceWould have received above if the would have checked me out properly the first time instead of me getting an email about past due account..
James P. | Overall ExperienceLori at the front desk was really helpful and nice!
felipe p. | ReservaciónN/C
Rene S. | Overall ExperienceNo comments
GARY M. | Overall ExperienceOur unit was broken into and nothing was offered for the inconvenience. Then they lost our key for the new lock so I wasted a bunch of time with that. And we did not have 24/7 access as advertised.
MARY B. | Overall ExperienceI want to commend the staff and manager, Lori, but I blame Uhaul for not adding enough surveillance. Our unit was broken into, robbed of electronics and then the culprits put another Uhaul lock on it.
michele d. | Overall ExperienceThey were so helpful and friendly. Very nice people. Every area was clean and orderly. 5 stars plus!
jane h. | Overall Experiencethe prices are super high i find double of the size i had for half of the price in the same area also i was paying $129 per month where i found the same storage size for $39 it is crazy i felt bad.
MARCO P. | Overall Experience