Customer Reviews for U-Haul Moving & Storage of Wurzbach

1633 comentarios

3817 Parkdale Dr   San Antonio, TX 78229
(@ I-10 service rd headed east)

(210) 593-0824

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(210) 593-0824

3817 Parkdale Dr
San Antonio, TX 78229
(@ I-10 service rd headed east)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

That when you ask to do everything online and then still had to end up going inside the location and doing it in person. Plus the number in the van didn't match the number on the documents I had to file out

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford E. 
Clasificación:
5.0

All staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.

Ana L.  |  First Impressions 
Clasificación:
5.0

The ac was not cooling.

ELISSA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY B. 
Clasificación:
5.0

Keep doing what y'all are doing and give the manager there a raise

AMIR O. 
Clasificación:
3.0

It was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.

Richard G.  |  Overall Experience 
Clasificación:
5.0

Gricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!

MARK R.  |  First Impressions 
Clasificación:
5.0

Everything was great! Nothing to change.

Beverly M. 
Clasificación:
5.0

Needed a storage unit for a couple of months at the most but everywhere I checked out was only offering 6-12 month leases for storage units. Ended up checking out uhaul's storage rates and settled on the perfect sized unit. Not only did they offer a monthly rental basis, but they had a lot of different sized units to choose from, unlike other places where you get 2 or 3 sizes maximum. Was also able to get the option for climate control, which was great. The entire process was online, from reserving the unit, to checking in and bypassing the line at the desk with a lock waiting for me inside the unit when I arrived. 10/10-would highly recommend

William N.  |  Online Move In 
Clasificación:
1.0

I was over charger $39.99 because I had previously made a reservation from 7am-3pm and Call the location ask them if I could have 2 more hours they said no. So, I decided to call 800 number uhaul spoke with some polite agents I spoke to three today all professional agents. Who verify to me and extend my reservation 3-6pm. But, the check out agent on Parkdale San Antonio Texas 78299 lied to us about the additional charge of $39.99 her response was I need to charger you because we lost a customer wow but customer service was understanding and fix the problem. Thank you To all agents working the call centers position keeping do a phenomenal job!

LOLITA V. 
Clasificación:
1.0

They gave me a upper locker when they were lower lockers easily accessible and vacant. I dropped a box in 10 minutes later when I noticed I asked if they can get it for me because everything requires a card swipe and they claimed there was no box but they were look at the cameras to see if it was an employee who picked it up or another customer. I never got my $3,000 engagement ring bag or heard about it again. At one point when I couldn't find my storage key I attempted to open it with bolt cutters and no one stopped me or asked me for verification that it was my unit. All the card swipes and cameras are nothing more but an illusion of security because they don't even review the cameras to see if someone's breaking in or to locate and drop the package breaking it in or to locate a dropped package. I never thought so much to go wrong on a simple storage unit but everything that could have went wrong went wrong with this U-Haul storage and I will not be returning.

ALEXANDER E.  |  Overall Experience 
Clasificación:
2.0

First place I was told to go didn't have a truck for me. Got a new location to pick up the truck. Had to walk there because I was dropped off by an Uber at the first location. Got to the new location and was trying to tell the clerk what had happened and got a response “not my problem, take it up with uhaul.” I was taken back a little by this because I thought I was dealing with uhaul. At least that's what her uniform said. Vary unprofessional. I felt like I was being hurried out of there because she didn't wasn't to hear my complaint.

PHILIP S. 
Clasificación:
5.0

phone check in was not working.

RICHARD L. 
Clasificación:
5.0

Toni and Brenda were very kind and made the experience enjoyable

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

U-haul sent me 34 miles in the wrong direction for the drop off after only allowing me to drive 30 miles! I was charged extra for each mile AND the extra gas!

Carly S. 
Clasificación:
5.0

The assistant that helped me was so nice and friendly. She explained all charges and was very knowledgeable. She definitely gets a 10 from me.

DAWN T. 
Clasificación:
5.0

No improvement the ladies there are great

SUNAI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILTON A. 
Clasificación:
5.0

Excelente

MANIMUDE M. 
Clasificación:
5.0

Very helpful

CASSANDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin J.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for your professionalism and sincere concern for all my storage needs I will continue to return to Uhaul for ALL my storage needs if I should EVER need it again. Keep up the great work, Ladies!!!

Debbie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
Clasificación:
5.0

Excellent process. Completely automated and seemless. I needed to extend my reservation twice. Such an easy process! Thank you. Location was great. Van was extremely clean.

Karen F. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL RENE A. 
Clasificación:
5.0

I loved the woman that helped me, she was kind and very helpful, I would've liked to see someone with her on the floor, I don't think she should've been the only one working

SAMUEL R. 
Clasificación:
5.0

Brenda was wonderful. Initially we picked up a truck in the morning from Brenda and then due to a late change in plans, we needed a storage unit. Brenda was accommodating with a late arrival and got us a storage unit set up while we were still on the road. Wonderful experience and will definitely recommend this Uhaul location.

Robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Syeda A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

Worker was very nice helpful,great customer service..I was super surprised place was open till 7pm,that was very helpful.over all I give yall 9.out 10

Cynthia C. 
Clasificación:
5.0

This was the best UHaul experience a I've ever had. The representative was very friendly and had everything ready when I arrived. Very clean van, low mileage and drove like a new vehicle. I was expecting a lot of time to fill out forms. But since I used the online registration/reservation service, I was in and out in five minutes. Same on return. No waiting. Perfect transaction. She even explained how to rent the same equipment for a two-day move and save money. Great to know! This will be my UHaul dealer from now on.

Mary S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Lesly G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather F. 
Clasificación:
5.0

Professional

HENRY R. 
Clasificación:
2.0

Not sufficient parking space. I opted for mobile pick up of my uhaul but the process was very time consuming and too many things to do. I assumed the mobile pick up would take max 5 min or so but I was literally there on my phone for like 40 minutes to get my uhaul. Next time I much rather do the process in person.

Blake M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarisa D. 
Clasificación:
3.0

Disappointed to hear that this location did not check in the truck which we returned on 1/23/21. So, we received e-mail and text message that they were looking for us and the truck. Also, getting charged extra $12.25 for extra mileage when we drove truck for Laredo Tx to San Antonio, Tx. Mileage allowed 182 and 160 miles from Laredo to S.A.

Ricardo S. 
Clasificación:
5.0

Great staff

Frank A. 
Clasificación:
4.0

Just wanna say thank you for your help. Bye!

LISA S.  |  Overall Experience 
Clasificación:
5.0

Because of the location, there is no parking lot for customers to use while they are using the rental vehicle. I was required to park my vehicle on a busy street.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

Provide a newer model truck. My friend said his moving truck included a backup camera. The vehicle I was provided had over 150K miles on it. Other than that service was good and delivered as accepted, thank you

CAESAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V.  |  Overall Experience 
Clasificación:
5.0

I had problems after moving out but spoke with representative and everything taken care of great customer service will recommend to friends

Theodore J.  |  Overall Experience 
Clasificación:
3.0

Although the customer service lady who helped me at this location (forgot her name ) was very polite and friendly! The manager could use some training. I had a $50.00 gift certificate that was to be applied to my balance and the lady helping me at the window didn't know how to do it. She knocked on the managers door twice and then had to call her on her phone -only to be told that SHE had to call customer service to attach the gift certificate. I thought it was rude that she never opened the door or came out to assist. The lady helping me said she would put it on "hold" and call me back that same day-Sunday -before they closed to update me. She NEVER DID. I had to call myself customer service on Tuesday morning to get it all situated myself. So poor management at this 3817 Parkdale Dr. SAT 78229 location

Rachel O. 
Clasificación:
2.0

Tell customer about the hidden charges for numerous things. Have more staff.

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN T. 
Clasificación:
5.0

I love the staff

SANDRA B. 
Clasificación:
1.0

I try to call the location many times with no answer and was charged 20 dollars even though I returned the trailer a day earlier

WAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
5.0

Excellent very good

VIVEKKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
5.0

I have used this location twice and I cannot say there is anything I would change! This location manages accommodation of the last minute movers (like myself) very well; and the staff is absolutely amazing! Very quick to assist, knowledgeable, and friendly!

Melinda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
5.0

Marciela (?) i believe cause i suck at names sorry and Gricelda (?) Were the best! Honestly. Helped me out ALOT cause i just needed to hold a small amount of things for a short time and they made it really easy. Definitely dont mind coming back here if i have to again

SHANISE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOTT H. 
Clasificación:
3.0

Very disappointed that I ended my contract at the end of the month and was still charged for the following month (Especially during these hard times)

Cynthia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA P.  |  Overall Experience 
Clasificación:
1.0

I had the most surprising and rude customer service experience ever. Rented truck in Minneapolis and dropped it of at this location, while returning I had gas more than what I filled up while pick up I showed the pictures I took but he representative said it does not matter cause I should have informed that while I picked up at Minneapolis. She agreed I'm being fooled but there is nothing they can do about it but charge the amount. In my contract it said quarter less and so I filled it up more than it was, guess what who knows there is a NO sign between the fill tank and first quarter mark. I dont mind paying the price usually but its very bad when representative are so rude and they make you feel being fooled.

Rahul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa m.  |  Overall Experience 
Clasificación:
5.0

Polite customer service at this location

Larry B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George V. 
Clasificación:
4.0

It was super easy experience. Just dropped off the keys, the staff inspected the vehicle and we were on our way again.

Ashley S. 
Clasificación:
3.0

as I put in my feedback earlier oh, this is probably the third time that I've rented from this location because of its proximity to my needs. But the vehicle was not available as indicated to be picked up remotely. Dollies that I had requested we're not in the vehicle,. I had to call and get them credited after the fact. Consistently issues with double booking reservations and times.

Joseph H. 
Clasificación:
5.0

Nothing! Great service i love it

MAULUDDIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARMA JOCELYN S. 
Clasificación:
5.0

Na

Martin L A.  |  First Impressions 
Clasificación:
3.0

The after-hours turn in wouldn't work because my locator service wouldn't mesh with the u-haul site. It took 30 minutes to get someone on the phone at u-haul 800 number. I had to return the next morning to finish turn in.

MICHAEL S. 
Clasificación:
5.0

All was great!

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINE JOSEPH J P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA P.  |  First Impressions 
Clasificación:
3.0

We rented a 10' truck to move items to Dallas. We were 30 minutes into our trip when we noticed a smokey smell and then noticed that the screen indicated "0% oil remaining." When we called the office to ask, we were told, that they had checked the truck completely before we left and everything was fine.

MARGARET Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSITA VALDEZ M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMMAD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick E.  |  First Impressions 
Clasificación:
5.0

The employees were friendly and helpful. I will definitely use them again!

Julie U. 
Clasificación:
3.0

Not change the location to pick up my truck rental at the very last minute. Reserved an utility dolly and did not get it. Was told to look for one in other U-haul store. Took me almost two hours to find one.

CHIN-FUN C. 
Clasificación:
4.0

For the employees of the U-Haul at pickup to go with people who are not very knowledgeable of handling of reviewing the moving truck for new damages and submitting them it was a process not all are capable of doing

SAMUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin L A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
5.0

Nothing, the staff was very informative and friendly!

Marissa A. 
Clasificación:
3.0

Mobile pickup process was VERY cumbersome. Had to spend quite a bit of time on the phone with customer support (Tiffany was great) and use someone else's phone entirely to get the process to work. I will just do a walk-in reservation next time. Would have been faster and simpler.

Rebekah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G. 
Clasificación:
5.0

Very easy process did pickup and return through my phone, Very clean truck and a good price

Tiffani K. 
Clasificación:
5.0

Service was fast and perfect. Good customer service

MICHAEL F. 
Clasificación:
5.0

Can't think of anything else. Our truck was waiting for us. Staff very friendly and helpful. Just would be nice to have had more parking spaces available to leave our car while we used the truck.

JEREMY DESMOUND J. 
Clasificación:
3.0

I mean pretty standard they were doing pretty good job.

BRIAN DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy F.  |  Overall Experience 
Clasificación:
1.0

The woman that assisted us was very rude and demeaning. She made it clear that if we didn't fill up the truck it's gas or folded up the blankets we would get charged, which I can under the gas, but to fold the blankets? On top of that, she also said that if we dropped off the truck at a different location, we would have to pay for every day that it stayed at that location until she picked it up. Saying this “IF I HAVE TIME” with a smile. Not professional. Additionally when I reserved the truck it asked me for the nearest location to drop off 1002 w vestal pl 78229, however when I received the contract it listed the park place location. Not sure how that happened. This was my 1st experience with Uhaul and it wasn't a pleasant one.

SALVADOR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Y. 
Clasificación:
5.0

Nothing. The two ladies you have there are friendly, patient, knowledgeable and you can tell they take pride in what they do!! It was a pleasure working with them! They were fast, thorough, efficient and kind!! No improvement needed!! Give them a bonus!

ADEMOLA E. 
Clasificación:
5.0

I dropped off the Uhaul at this location, (contactless drop off). So I have no rating for the personnel at this location. Google maps gave me directions to the exit of this location which had a chain. It seemed like it was closed. Easy fix we just drove around just and FYI for future customers.

Laura L. 
Clasificación:
5.0

The lady's were amazing. Parking is tight but I know there isn't anything that can be done about that.

JAMAL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA MAGDALENA S. 
Clasificación:
3.0

Customer service was not that great. I was at the location wanting to rent the 15 ft truck, Maria indicated that there were no trucks. I went outside, used the U-Haul website and I was able to rent the 15 ft right on the spot fro pick up immediately. That made me feel very upset for not getting the help from the representative directly

Osama A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
2.0

This facility was far from a good experience. I sadly was pulled from dorms and accepted the assistance U-Haul offered until I got back on my feet. I trust was unimpressed. I had no access to my stuff after 9am and considering everything I own was in there and I realized I could itemize certain things when I was off of work well past 9pm. Then as the experience came to an end I was moving and noticed there were ants all over my belongings. Being I am deathly allergic I had to call my sister and sister in law to move all my stuff for me. When I told the ladies at the desk they cane down to observe it was true. The first offered us to leave all objects we already had in the truck and have them bombed and pick them up the next morning but then the other woman immediately claimed "they're just sugar ants they'll be fine" as if she was bothered by us bringing to their attention something that could kill me. I ended up paying 115 a month for an experience that was by far the worst as well as to be disrespected by the staff for my concern with the items in my unit being infested with ants. Definitely need to address professionalism with the staff here.

Carrie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro M.  |  First Impressions 
Clasificación:
5.0

One of the best experiences I've ever encountered. Staff was diligent, courteous and very helpful. If it was a 5 star rating, I'd give them 15.

JAMES J T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A.  |  Overall Experience 
Clasificación:
4.0

The girl who helped me out was very busy but really took her time with my order. The equipment was easy to use.

ALEXANDRA A. 
Clasificación:
5.0

Extremely helpful and friendly staff

WENDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Gricelda was very helpful in getting us a dolly to help us unload. The staff was very pleasant. This place seems very well equipped and efficient.

Martha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK Z. 
Clasificación:
5.0

Thanks team! The experience of the entire cycle was excellent, the staff was good and courteous. The vehicle was in good conditions. Thanks again

SANTHOSH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
5.0

Fantastic Service!

Vivek T.  |  Overall Experience 
Clasificación:
5.0

Two ladies working at the desk were awesome. They were very friendly and when we told them we had just moved to Texas they suggested some places to go check out. Really great experience.

STEPHEN P. 
Clasificación:
5.0

I stay with you for 11 years and never have any problems, and I never miss any payments either.

JOSE Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Csongor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH R. 
Clasificación:
5.0

This is the second time I had units there and I went back the second time cause its very clean and the people in the front ars very nice, when I need storage again I'm going there

Joe E.  |  Overall Experience 
Clasificación:
5.0

The office staff is always friendly and helpful.

Clifton H.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and flexible. Great experience with storage needs.

Alejandra R.  |  Overall Experience 
Clasificación:
5.0

I was pleased in the service. They took care care of us as we traveled. Thank you for your great service.

jesus m.  |  Overall Experience 
Clasificación:
5.0

Wish there was prorate policy, had to stay a few days into June and had to pay the entire months rate. Other than that it was a good experience.

Lesley L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  Overall Experience 
Clasificación:
5.0

Amazing staff and great facility

Sarah A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dedrick J.  |  Overall Experience 
Clasificación:
2.0

Item stolen Manager Gracelda was rude and very unprofessional. I moved out of the facility. Payment was due, the young man behind the counter Marco, said I owed $500. Plus. I owed for two weeks. The managet stated that I needed to fo to my bank and get a paper statement to prove that I had paid for the unit. A paper statement? I was told that "I" needed to contact the cotpotlrate office. So I xid. Spoke to coroporate office , i owex $254.00 Corporate stated that They see exactly what I see on the computer. Incluxing payment history. This manager is less then , well lets just say I would not jave Gracelda work for me. Eventually the young man contacted it,department. Found out their system automatically ads a month until you click on payment, then the teue balance shows. The manager Gracelda should have known this. To say the least I was pist! I have spent over $2000.00 in fees to this company. U haul owes me money. They do not Repeat do not pro rate the fees. So basically you spend a lot of money for very poor service from U haul on Parkdale San Antonio, Texas Mary Britt

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANA T.  |  Overall Experience 
Clasificación:
5.0

I've never used a storage unit before & this experience was wonderful. Griselda & her manager were genuinely helpful-superb customer service!!!! Thank you!!!

Shelley B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G.  |  Overall Experience 
Clasificación:
5.0

Marcia was great! Easy process.

Jess C.  |  First Impressions 
Clasificación:
5.0

The U-Haul rep Gracielda was 110% on her A game. Great customer service, fast service, detaile. I was in a bad mood because of the move but her awesome customer service change my mood.

Vincent T.  |  First Impressions 
Clasificación:
5.0

N/a

Elizabeth k.  |  First Impressions 
Clasificación:
5.0

Jennifer was so nice, knowledgeable and courteous. The transaction went real smooth. She's one of a kind.

Tender Touch H.  |  First Impressions 
Clasificación:
5.0

The clerk was so professional and nice and helpful to me.

Vita Y.  |  First Impressions 
Clasificación:
5.0

I love to put my things in this storage when I need to staff is excellent helpful and friendly

Janie N.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service

Daniel H.  |  Overall Experience 
Clasificación:
5.0

Had no problems with U-HAUL.

John D.  |  Overall Experience 
Clasificación:
4.0

We used the facility for three years.

Cia S.  |  Overall Experience 
Clasificación:
5.0

I had know problem with the service and would like to thank Ethan for being very helpful

jacqueline t.  |  Overall Experience 
Clasificación:
4.0

Great experience with a 30-day free storage offer after renting a trailer.

Jeffrey K.  |  Overall Experience 
Clasificación:
5.0

Facilities were easily accessible and staff was friendly.

Leticia B.  |  First Impressions 
Clasificación:
5.0

The representative from Uhaul was friendly and rental process was easy. Gracias.

Leticia B.  |  First Impressions 
Clasificación:
5.0

Amazing help by both gentlemen I spoke with. Very courteous and helpful. I have and will continue to recommend the UHaul off Parkdale and any UHaul if not close to this facility. Thank you again.

DIANA C.  |  Overall Experience 
Clasificación:
5.0

VERY NICE STORAGE FACILITY ALONG WITH A VERY FRIENDLY STAFF. I HAD A WONDERFUL EXPERIENCE AND WILL PATRONIZE IT AGAIN.

Javier G.  |  Overall Experience 
Clasificación:
5.0

Mr. Ryan was so helpful and had customer service. This location by far has been the best location of storage I have ever had in my traveling career.

Brenda C.  |  Overall Experience 
Clasificación:
5.0

Great service. Very helpful

Matt D.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to help. If I need storage or any of my friends do I'll be more than happy to send them their way. Mr Eddy is caring and compassionate.

Monica M.  |  Overall Experience 
Clasificación:
4.0

Staff went above the call to help with reservation

Philomena T.  |  Overall Experience 
Clasificación:
5.0

Very quick service, excellent location, security measures in place. Very pleased. Thanks.

Eliseo M.  |  First Impressions 
Clasificación:
5.0

My storage was in the corner didn't have enough light but overall the place was more than awesome...

Eisa A.  |  Overall Experience 
Clasificación:
1.0

Ethan is not very friendly. He has no people skills and no motivation for his job. When I had question he had vanilla answers and never presented other potential options or solutions.

Fred V.  |  First Impressions 
Clasificación:
5.0

Very professional. The gentleman at the front counter was polite, helpful, very fast to get me what I needed. I recommend this location to anyone needing a storage unit or if you need to rent a truck.

beatrice y.  |  First Impressions 
Clasificación:
5.0

Ethan & Stacey were consumate professionals! They were friendly, helpful and efficient. Thank you both for being awesome!

Anna G.  |  First Impressions 
Clasificación:
5.0

The staff were friendy, professional, quick and knowledgeable! I would highly recommend them!

Christyne P.  |  First Impressions 
Clasificación:
5.0

Great garage

Abdulaaeh A.  |  Overall Experience 
Clasificación:
1.0

Management staff is horrible. They aren't friendly and always seem to have some threat prepared for you when they see you. We rented a total of 5 offices/1 storage and we moved the business to avoid

Roman T.  |  Overall Experience 
Clasificación:
1.0

new management that was put in place a few months ago is absolutely horrible. it made it an awful experience and we moved because of it. we were there for 7 months and had 5 offices and 1 storage.

Romain T.  |  Overall Experience 
Clasificación:
4.0

Nice especially for the age of the place

Tom P.  |  Overall Experience 
Clasificación:
5.0

Tom was very friendly informative and patient.

Laura A.  |  First Impressions 
Clasificación:
5.0

Extremely friendly staff and efficient process

Blake M.  |  First Impressions 
Clasificación:
3.0

Kept getting late notices, bills for storage unit that was vacated well within our contract date. Notified on site manager, district area manager and corporate office as this had not been cleared

ELISA G.  |  Overall Experience 
Clasificación:
5.0

Lori was always very helpful. I will recommend this UHaul location to everyone I know.

Susan F.  |  Overall Experience 
Clasificación:
4.0

Started off a bit rough using this facility because of a few things stolen from my unit, but Lori got a better control of the situation and was very kind to me and made my stay better Thank You!!

Mario G.  |  Overall Experience 
Clasificación:
2.0

I had my storage broken into twice in a span of 2 months. Staff somehow deleted my account and I had to set up account again. I was told that my storage was moved...what?! Mobile app always had issue

Maria L.  |  Overall Experience 
Clasificación:
2.0

Climate control was not working.

Dominique V.  |  Overall Experience 
Clasificación:
5.0

The staff throughout the years have been very professional and helpful. The facility well maintained and updated periodically. Thank you for GREAT service

DIRK F.  |  Overall Experience 
Clasificación:
5.0

Helpful good staff every clean place

Mary Jane M.  |  Overall Experience 
Clasificación:
5.0

Go U-Haul have a Blessed and Thankful Holiday to each and every one of the employees families and Head person in charge... I thank y'all very much...

STACEY A.  |  Overall Experience 
Clasificación:
1.0

My reservation which was made over 5 weeks before my arrival was given away. Another words they give my unit away to someone else. Also received email stating I own them fees. Not satisfied.

Juan G.  |  Overall Experience 
Clasificación:
5.0

From our call to the office and arrival on-site we were met with kindness of staff that went above and beyond to assist us. Our 1st visit to the city and this staff was EXCELLENT & we'll return.

Juanita J. | Reservación
Clasificación:
1.0

Worst customer ever

Abdullah O.  |  Overall Experience 
Clasificación:
3.0

Would have received above if the would have checked me out properly the first time instead of me getting an email about past due account..

James P.  |  Overall Experience 
Clasificación:
5.0

Lori at the front desk was really helpful and nice!

felipe p. | Reservación
Clasificación:
4.0

N/C

Rene S.  |  Overall Experience 
Clasificación:
4.0

No comments

GARY M.  |  Overall Experience 
Clasificación:
1.0

Our unit was broken into and nothing was offered for the inconvenience. Then they lost our key for the new lock so I wasted a bunch of time with that. And we did not have 24/7 access as advertised.

MARY B.  |  Overall Experience 
Clasificación:
4.0

I want to commend the staff and manager, Lori, but I blame Uhaul for not adding enough surveillance. Our unit was broken into, robbed of electronics and then the culprits put another Uhaul lock on it.

michele d.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and friendly. Very nice people. Every area was clean and orderly. 5 stars plus!

jane h.  |  Overall Experience 
Clasificación:
3.0

the prices are super high i find double of the size i had for half of the price in the same area also i was paying $129 per month where i found the same storage size for $39 it is crazy i felt bad.

MARCO P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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