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LATOYA T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Wurzbach
Testimonials From Recent Customers
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Unit A347 at 3817 Gardendale Dr, San Antonio was broken into and I was never notified. Staff was aware of break in for at least 12 days. Property log book indicates two emplouees noticed break in.An identitity theft incident prompted me to check on security of storage unit. Was told my lock was cut off and padlock replaced it. Turns out multiple locks had been cut, 3 cut locks discovered inside unit. Another lock had to be drilled out to gain access to unit. Staff says there are cameras - but not on my unit Who cut 3 locks off my unit and entered my unit 3 times? When were staff going to notify me of at least 3 break ins? Staff told me that another employee was lying to me. Who has the time and access to "Secure" building to break in and put their own lock on my unit 3 times? I spoke to Manager,House keeper,Storage Clerk, President of Marketing, Waiting to hear back from SAPD If you have a storage unit - inspect it yourself.
PETER R | Overall ExperienceThe staff were very communicative and friendly. The storage facility was well lit and secure.
ANGELICA V | Overall ExperienceMy reservation (placed in July) for a climate controlled 10x15 unit for September 1st was given to someone else the day prior. I am moving personal items from my aunts house as she passed away and I'm from out of state. Not having the unit available was super frustrating. A 10x10 unit would not be big enough, so I asked for two at the price of the one 10x15. They rented me two units and the first month is free but I haven't seen anything proving they are going to offer me the two for the price of the larger unavailable unit I was promised.
Aaron D | First ImpressionsMy account was charged for my storage unit on 8-21-2024, I vacated the unit on 8-22-2024 not even 24 hours had passed. And now I am told that I can not get a refund of my payment which was on automatic payment. It not fair that I should be paying for an empty unit for the month.
MANUEL V | Overall ExperienceIt's inconvenient that the office isn't on site. GPS took me to the facility only to learn I had to go to another location to check in. Not to mention $75 for a closet. If I saw how big it was before I wouldn't have got that one
MALINA V | First ImpressionsWorst experience. I ever had in my life. Your staff disrespect me and my dead mothers things. I will never go to your company again.
Christen A | Overall ExperienceEverything was great except for the APP, I had to submit the information to return the truck like 5 times as it would kick me out and had to start over each time
DIANA S | First ImpressionsSeamless and convenient process from start to finish
James K | Online Move InReally appreciated the security and cleanliness.
Colleen B | Overall ExperienceI was unsatisfied with what I got here for the price. The price for the facility is insanely high for what you get, about $100 a month overpriced compared to the competition. ($180 a month for a 10x10 locker.) It feels like you're just paying for the Uhaul name. In addition, the complementary carts are frequently missing from the building. The "climate control" thermostat is set to 80 degrees, so it's hot in there. The place I have my stuff at now is $100 a month less for a climate-controlled locker and the temperature is set to 67.
Thomas M | Overall ExperienceEveryone was helpful and very nice.we like it
Lawrence P | First ImpressionsWorst service ever. I was in the hospital in ICU and still here and they auctioned all my stuff.
LAURAISELA M | Overall ExperienceOn the phone, the staff was not very knowledgable or helpful. In person, the staff was super helpful and kind. The office being across the highway from where my storage unit was was confusing, and it was in a dingy little portable building. It would be nicer to set them up in an actual building so customers feel safer entering. Also, I wanted to buy a mattress bag with handles and the guy sold me one without handles. It would have been nice to have a little bit more attention from the sales guy on that purchase. But he was nice and said he'd refund the auto payment that went through the morning I moved out of the storage unit. It hasn't processed yet, but that would be really helpful financially if it did!
Emily H | Overall ExperienceClean, secure and easily accessible.
Pasquale L | Overall ExperienceNinguno
ABEL P | First ImpressionsTight location, three separate buildings, I was assigned a 10x15 unit in the climate controlled building (B). Access was easy, unit was clean. Not much else to ask for.
EDWARD Z | First ImpressionsManager addressed all of my needs and concerns. The staff were also helpful and worked well together as a team to provide services and also clear/close-out my storage account. I'm very pleased with U-haul as a whole and a lifetime patron.
CALVIN D | Overall Experiencethis has been worse move in ever
Lovell J | First ImpressionsI was very satisfied with the facility. It was well maintained and secure. I went in and out whenever I needed to. I rented for over two years and never had a problem. In fact, the young lady who cleaned the facility was very helpful to me when I was taking boxes out. I appreciated her help and input. I would return if I ever have need of a storage unit.
Emilia A | Overall ExperienceGriselda was a very helpful and always in a good attitude. I recommend her to any higher up position available for her!.
Jose C | Overall Experience100 stars!!!
Kristen P | Overall ExperienceOffice lady gricelda was rude ! Won't be going back ty
REBECCA D | Overall ExperienceVery kind and overly helpful.
CALVIN D | First ImpressionsVery nice staff
Kathryn h | Overall ExperienceI have been using U-Haul for over 4 years, the facility grounds were always neat. The staff were always friendly.
Leticia B | Overall ExperienceOnly concern is the fact that if you close your storage before the month is over, you do not refund paid unuse time.
MARIO E | Overall ExperienceMaria Thank you so much for always being there to answer all my question or concerns. Keep up the great service!
Debbie M | Overall ExperienceAlthough everyone was nice, the reservation system needs to be updated. I had to go to the new location to sign up for my account and then back to old location to store my stuff. I don't have a car, so I had to go sleep 4 Uber rides to do this. This was very frustrating and costly.
Rejeana W | First ImpressionsWould like a gas credit. Left it with uhaul 3/4 full. Only needed to be 3/8's full
Steve H | Overall ExperienceEasy Clean And Secure and temperature controlled
MarQuise L | Overall ExperiencePositive experience.
PAMELA R | Overall ExperienceNinguno
PAMELA R | First ImpressionsSuper experience, would definitely do again with them. Thanks.
rOLAND P | First ImpressionsI had very good experience with U-Haul at the Parkdale location for many years. However, that changed this summer. They decided to move the office across the street with no notice to customers. I drove up to pay my monthly bill and saw the big sign that stated "We moved" and the gate to the property was standing open. The phone number on the sign was not working. I drove over to the new office the next day and the situation was not as bad as it appeared at first, but the damage had already been done. If they did that to us once, what will they pull next time? It would have been nice to receive a letter or email stating that they value my business. Obviously, they don't. I will say that Gricelda, Quinn, and other people associated with the property have been extremely nice and professional. It ended up working out well. I have now settled into a new location run by a different company.
PATRICIA J | Overall ExperienceGuy who worked/helped me out there was zaddy <3
Miranda R | Online Move InWE ALWAYS DO BUSINESS WITH YOU GUYS
Pauline V | First ImpressionsVery helpful staff
Nook G | First ImpressionsSigan trabajando
Jose L | Overall ExperienceCanceled my storage unit before it was due unit was cleaned out thoroughly and the lock was taken off when I canceled my unit. U-Haul still charged me and now I'm having to wait to get my money back when I never should've been charged in the first place they assured me that it was canceled but yeah I still got charged.
michael h | Overall ExperienceThis staff is the best! They are professional, understanding, and knowledgeable.
Rolanda A | Overall ExperienceRented a number of storage units from this location over the last few years including a storage/mini office and have had a great experience all along the way. The mini office was a great place for a new business to setup shop. Affordable and comes with lots of good amenities. Definitely recommend!
David K | Overall ExperienceThe two staff members on duty the morning we arrived were annoying at best. Their attitude put people in a bad mood which gave us less patience dealing with them when an issue arose....the same thing happened to another customer. They had an issue with her rental which would have been easier for them to resolve if they knocked off the attitudes they had. It was the strangest interaction.
Carlos GI did the return on line, no problem
Santiago MThe person who helped me was upset that I came 5 mins before closing. He said something like "this always happens, ppl show up 5 mins before closing" as soon as I entered office. I opted out of insurance coverage while making online reservation but he still added it in the final bill and said he cannot take it off and need a manager. I end paying additional $14 for insurance.
Naga EFix address in app for checking out a truck. Use photos of the selected truck when assessing damage rather than a random truck.
Connor Call tires have no tread on tires, truck was fishtailing in the rain.
david mIt was fast and efficient
Korina ONothing! Great service and equipment!
LAURA CSame as above!
MANUEL OThey were sooo awesome and nice. I was confused on how to use the app to pick up the truck and to drop it off but the were so helpful and just really nice! I will recommend this location ti my family and friends. Thank you !
Valerie RLocation is easy to access off I-10W. Fast check out and check in.
Suzanne MThe girls in the office were super nice and accommodating.
NIcole SNothing. The staff was absolutely amazing
Shanetra RThey recently moved to across the highway from their old location. New location was a vacant lot poorly lit with a trailer as an office. I dropped off after closing and was concerned that someone would break into the unit and I would be charged.
Paul ALocation was very convenient but lots of water & mud. I understand it's under transition.
Connie BThe staff is amazing. Griselda was more than accommodating and helped me tremendously even though my needs were last minute. She's clearly running a tight ship, and doing it well.
Weston T | First ImpressionsI got on the app to take my rental truck, the app is not even updated that the U-Haul store lived locations. Got charged an extra day for being late because the app was not updated. If it was we would've gotten there on time. Tried getting to customer service so we can resolve it, got sent to 4-5 different people. Until I finally got the number of ms. Griselda the GM. I called her TWICE and left a voicemail…. STILL WAITING FOR HER TO CALL BACK. HORRIBLE EXPERIENCE still haven't gotten my issue resolved. IM STILL PENDING MY $100 CASH DEPOSIT
Jared L | First ImpressionsEasy in and out. Friendly, efficient personnel. The online checkin stopped working, they took over and got me going promptly. Upon return they came out and again helped get me going. Great experience!
Laura MVery helpful
Robert P | Overall ExperienceIts was good to see that yall are moving to a bigger and better location.
SONDRA EThe property manager was always rude and dismissive. She exuded no professionalism and it appeared that her girlfriends comfort to precedence over the customers. Tha manager was consistently rude, unwelcoming and someone to be avoided. The team was amazing Jacob and Diana as well as all other team members get 5 stars from me. I couldn't wait to leave due to HORRIBLE MANAGEMENT. I've already contacted the BBB.
Selena C | Overall ExperienceHorrible experience ! I really wanted to go with Home Depot rental services but my spouse insisted to go with U Haul , well… not a good idea… the truck was EXTREMELY loud , it was definitely not well maintained people on the road would look at us with weird faces just from how loud the truck was , from the beginning it was a horrific experience, but trust me , NEVER AGAIN
Jorge LThe particular uhaul we rented from had the wrong address on our reservation. Evidently they had moved, but we didn't have the new address until we called twice. Spent 45 minutes finding them. Then the truck the gave us was hard to put in reverse. Burned fuel, we drove 20 miles and had to add over 5 gallons of gas. Truck back was dirty and not swept out, windshield cracked, I could go on.... The 2 people in the office were very unfriendly, like all this was out fault. Would NEVER use this location again or tell anyone to use it.
Lynn SIncorrect address was provided. App was not user friendly and reported that the truck was dispatched when I didn't even have the key. I had to call three different numbers to get proper support. The process of picking up the truck took over an hour! Beyond unacceptable.
Nytasia HI want to thank everyone at this location for all the help. Moving can be very unsettling and everyone who is employed here always were helpful, understanding and never did I feel that my belongings were at risk during the time I used your facility. I appreciate it. Laura Clements
Laura C | Overall ExperienceSee you soon
Christopher CCould have been more friendly.
Gerardo GIt would be helpful if there was staff available until close time. Even though there is an 800 # for questions or problems, staff would be there to promptly help with any card swiping issues.
MAGDALENA N | First ImpressionsThe charge on my card was still $75 when the receipt showed $72. And some change. The windshield was dirty and I had to stop to clean the windshield and windows.
Veronica RThank you for being available when I needed storage services.
Olivia J | Overall ExperienceNice service
Maria S | Overall ExperienceThis location exceeds in customer service unlike a location nearest to our office in Castle Hills. Sad on UHaual which evidently doesn’t give a real shit on asking for reviews as I wonder why I even took time to respond to your message
Brandon YThe staff that signed me up she was awesome very quick I did not spend much time in your office. Gracias.
Pedro N | Overall ExperienceThe main issue was the location itself and the entrance is difficult to enter and exit from safely due to large semi's or vans being parked along the road leading up to the entrance. Also, the cards had to be re-programmed several times. Otherwise, the staff themselves were very helpful and the units themselves worked perfectly.
Natalie S | Overall ExperienceCustomer service was great
Leopoldo TVery professional and helped me with what I needed . 👍🏻
Sonjia PJust be certain to inform customers to return vehicle with appropriate gas amount in fuel tank. Otherwise, the experience was great and easy.
George OOne of the best locations in SATX unlike. If you want names of the locations to avoid if possible don't hesitate to ask us. Two locations are on the top of our list two totally avoid. Sad UHaul doesn't understand a uniform rental policy
Brandon YEveryone was professional and pleasant. This location is always excellent for customers too go to.
Kevin AN/C
YUDUAR PWhen I picked up the van the employee acted like I was a burden to him. When I returned the van the 2 employees acted the same. The guy used curse worse when some men returned their truck. We couldn't leave because the truck was blocking me. We asked them to move the truck but they just kept arguing with the other men. After about 20 min we ended up having to slowly manipulate our car around everything so we could leave. Never again will I rent from this location.
Robert PGreat experience
John A10/10. Elevator door in c is a bit aggressive, be careful with long items
Benjamin C | Overall ExperienceFront desk lady was very sweet and helpful.
Miguel RUhaul for long term or short term, it is where you want to be. With so many options it will never end because Uhaul is the leader in storage. In 50 states from vehicle rentals, trailers, storage to your home, or even facility storage you can't go wrong. Also remember Uhaul allows automatic payment's or even month to month payments. Many other storage unit's need you to sign a forever contract where you end up paying more. Uhaul has a vast array of different sizes of units, depending on your need's. But know this Uhaul wont ask you to toss anything, they want you to keep your memories. So choose Uhaul you wont go wrong.
Ian S | Online Move InMuy buen servicio
Maria S | Overall ExperienceGreat team and great effort
STANLEY VThey overcharged to my Cardin January 1st I have no idea why the charges went up from $56 to $164.82 if I rented for 12hrs, from 1:00pm 12/29/2022 until 1:00AM on 12/30/2022. But I returned the truck about 11:55pm on 12/29/2022 I parked the truck at the front of the office and dropped the keys thru the door and they have cameras, so they can see I'm telling the truth. It's so frustrating that the man who helped me lied to me and overcharged for the service. Never trust that people at that location ever again.
Patricia SMale was a little rude
Jane L | First ImpressionsStaff was very accommodating and kind. Thank you!
Mamadi D | Overall ExperienceCharged me for fuel when i put fuel. Estimate given even highlighted same fuel o brought back in
Fred GThey all were great and were very helpful to me
Christopher J | First ImpressionsWe requested two furniture dollies online and when we got there to pick everything up, there was only one. Usually I am notified prior to pick up if requested equipment is unavailable. There was also a hand dolly ziplocked to the truck. We informed the employee that we did not order a hand dolly and they said we had to keep it in the truck or we'd be charged $25 even though it was taking up space that we had planned on having when we selected the truck size. We ordered some packing equipment online and didn't receive it when picking everything up. We had to go back to the office to get it. We also overheard a conversation about theft from a storage unit while in the office. I've had better experiences at other locations.
Luca AAfter hours return was hell of a hassle with no place to park and the QR code did not work properly. Very poor lighting and shady. Will Not be using this place anymore .
Naresh GThe lady who works at the front desk was exceptionally professional, she is awesome and I am so thankful that she was there to help me.
Benjamin L | Overall ExperienceManagement of this location is top notch. Friendly, efficient, and focused on ensuring the client has a positive experience.
David V | Overall ExperienceGricelda and her team always did a fantastic job during my businesses stay in the offices for almost 2 years. Thank you all
Eric D | Overall ExperienceParking extremely problematic and not secure. Truck was damaged/dented for what appeared to be a long time and not fixed. Has issues opening passenger door. Overall, not a good comforting experience. Too many variables in the process that makes for a very poor business model from an execution standpoint. I'm a detractor. 4 on a NPS scale of 1-10. Thanks.
Omar RMy pick up location for a reserved 10 ft truck (reserved 1 month before the date) changed 20 minutes before my RESERVED pick up time to another location across town and to a 15' truck which was too big for what we needed ! This caused additional miles on the truck as well as more gas needing to be put in because I was driving from San Antonio to Houston one way. Why is there a reservation system if you cant reserve and get what you need? I had even prepurchased moving items at the original location that the new location told me I would have to go across town to pick them up (using mileage and gas) and they could not honor my purchase. Again, the reservation system is completely flawed and useless if you can't honor the correct reservation. Customer service was poor and it was like they were doing me a favor taking my money. I even tried to buy a lock for the truck and the guy scanned it and said it wasn't in their system (wouldnt try to add the code manually) and he couldn't sell it to me but he could sell me the lock for a toolbox - I needed to lock a U Haul Truck NOT a toolbox.
Julie JManager Gricelda is the BEST! She is definitely a great assets to UHaul.
ELIZABETH G | Overall ExperienceEveryone was amazing and so helpful - from beginning to end. Nh staff started the process and got me to Tevas. in Texas everyone was the same - more than 5 stars !!!! And at Parkdale Drive they helped me get everything set up for my bew apt. i used their movers and tgey were all excellent
Natasha A | Overall ExperienceOnly have one charge to the card, not two.
Cynthia CThe truck's alignment and handling were horrible. It is need of some serious maintenance and should not be being rented.
Daniel SDropping off truck was confusing and where to place it was confusing after hours.
NICHOLAS HThe ine think I didn't appreciate is getting a specific price then Uhaul raised the rent the following pay schedule. It's like you give me a deal just so I'd rent the units then jack the prices up. Shady
Katherine K | Overall ExperienceWe really needed the Dollie's that we reserved in advance. It was only us 2 moving and I'm disabled. It took 3x the amount of time and effort and we are so hurt from having to do it without the tools we reserved and didn't receive. We've tried to use this location before and got laughed out for trying to rent a truck the day before. We only came back out of necessity
Joshua FKeep doing what you are doing
DEBORAH MThis location is very clean and staff is always friendly and respectful! You should have some of your other locations train at this store. like the one off of 410 and Vance Jackson! the owner from the location that is located off of Culebra he should definitely get taken over to see how to treat a long time customer! this location on Parkdale Dr is the best one I have been to!!!
Michael FIt took too long when a reservation had been made already.
ANGELA R | First ImpressionsGiselle was very helpful and accommodating, good customer service.
Olivia D | First ImpressionsGot unit broken into and then when i told them im leaving they continued to keep charging me and after several calls and being harassed for my payment. Do not rent here they are thieves.
SHANNON H | Overall Experience.
Maria cReturn Parking
Tiffany SVery attentive service ; thank you
Renee SOverall, was a good experience with no issues. Would recommend using U-Haul if needed.
ENRIQUE R | Overall ExperienceDidn't have the truck on time.
Luis LThe only reason this facility is not rated excellent is because it is located at a congested junction. There is only one stall for returned vehicles and most people just park illegally on the street in front of the facility's entrance. No fault of the staff, but it is congested. Other than this, the staff were super awesome and courteous. We will definitely continue to use U-Haul in the future just because of our positive experience. Thanks for helping make our move less painful.
Jesse B | First ImpressionsLocation is in a congested street without parking areas. Most cars park illegally on the streets. Other than this, the area appears well kept and security seems solid. The staff representative checking our rental back in was friendly and quick.
Jesse BUnfortunately I had my belongings in storage for 8 months. Besides having some technical issue accessing my unit when the power and electric doors went out. Manager Gricelda Ceballos and other staff were very polite and helpful. Gricelda always took care of any issue that came about.
Shalay D | Overall ExperienceThanks for your help in this few days of service . I will use all again . Thanks Catalina
Maria R | Overall Experience