The manager and all the staff where pleasant and went above and beyond the call of duty. They seem to work well as a team.
Andrea O | First ImpressionsSelf Storage Units in Sacramento, CA, 95841
U-Haul Moving & Storage en Citrus Heights
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- 4.0 es la calificación promedio de clientes
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Alot of MY STUFF HAS BEEN STOLEN OUT OF MY STORAGE GLASS EVERYWHERE IM VERY UPSET I TOLD THE MANAGER AMD NOTHING HAS BEEN DONE.
SABRITIA E | Overall ExperienceConsidering there is minimal lighting in the storage areas and the climate controlled units are broken, and the staff can't be bothered to correct this issue... no, I would not recommend this facility.
Daniel D | Overall ExperienceI couldn't fit my couch in the elevator and I know leaving it under the staircase with permission was risky, but what I don't understand is I asked re: video which I was tokd there is surveilance, but they would not look for it, which made me think my couch was stolen by uhaul staff.
DAVID T | Overall ExperienceViola is absolutely AMAZING! She and her staff are knowledgeable, caring, patient, kind, professional and efficient! Staff member, Brian, is awesome as well! This Uhaul location is the BEST! The team goes above & beyond to ensure customers have an excellent experience, whether they are 1st time or returning customers. Continue employing those that love Jesus and are willing to be used by Him! Thank you is not enough to express how appreciative my partner and I are that God put this Uhaul location and it's staff in our path! Viola, your are family to us know! Our FOREVER ANGEL🤗
Nikila D | Overall ExperienceThe team was always available, willing to listen and help. It was an excellent experience.
angel c | Overall ExperienceFor the 10 days that I had my storage unit the temperature was at least 100° inside the storage facility and hotter within my individual storage unit. I complained to the manager several times and received the same noncommittal response that they were trying to get somebody out to fix it. I paid for a storage facility that had climate control and did not receive it. I asked for a refund and I have not received one. For that reason, I will be contesting the payment that I made on my credit card in order to try and retrieve my rent.
Denise J | Overall ExperienceEXCELLENT service!!!! Hands down, the best Uhaul experience I have ever experienced. Management and staff were friendly, knowledgeable and helpful. This location goes above and beyond to ensure their customers have an extraordinary moving and storage experience! A special thank you to Ms. Viola, she is AMAZING!
Nikila D | First ImpressionsThank You All for Great Support!!
JOHN B | First ImpressionsFor two days straight, the 2nd floor of the climate controlled building has been 100° or hotter inside!!! Why am I paying for a climate controlled building when there is no climate control!?!?!
Denise J | Online Move InHappy with my Relationship to this business
jeleana j | Overall ExperienceGreat staff. Easy access. Storage was very secure. Pleased with the experience.
DAN F | Overall ExperienceEarlier installation of wiring for trailer has come undone; should not be charged for repair. Chico U-Haul did work!
Donald R | Overall ExperienceWe drive up with our moving truck and the gate code won’t work. I called the number and no answer. When we meet the person on site she told us that we would need to find it for ourselves and then she said a gate is on the other side of the property. Not very easy to find when you’re inside the facility. No labels on how to find it and the buildings are not very clear as the labels. The unit is a 10x10 but it would have helped if there was a map or proper direction and the door is not a roll up. The roll up would have helped a lot and the truck was a mess when I picked it up!
Roberto V | Overall Experience