Do not like the fact that I was forced to buy a "U-Haul Lock" to lock up my storage area. Why is this?

So far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward

I showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.

The unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn’t help because of it.

I had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..

Both Sunrise and Wills street facilities provided excellent support during a very stressful move! They were all amazing! Highly recommend!!

Amazing staff and Ryan was very helpful! Clean, organized, and good operation all around!

employees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.

This storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.

We moved out on September 21. Although we notified the staff and left the units clean and open, we received three separate bills after that one for each unit. This was very disturbing. We called and were told by Customer Service that it would not happen. It did anyway. I would have given an Excellent rating had this billing nightmare not happened.

Awesome storage facility easily accessible from the freeway. Staff very friendly. So glad we picked this location out of all possible choices. Also was able to return one-way Uhaul truck. Can't say enough positive things about the place.

I did not receive the dolly I ordered or mattress pads. The uhaul smelled completely like a skunk and stuck to the items I moved. Absolutely awful experience

I reserved a ground level unit with a credit card and then called 2 days prior to moving to ensure there is a ground level unit available, and was told that YES a ground level unit available to me. When I arrived there was no ground level unit and it took me twice as long to move in. I couldn't go anywhere else because I was on a strict time-line and felt like I was basically taken advantage of. I am currently looking to move my stuff out after only one day in storage due to the lies this company told me. Would not recommend this place to anyone for anything

Both employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.

Check in time took 1.30 hours even though I had made online reservation

Dawn has helped us a number of times with a difficult move with lots of delays. She has bent over backwards with her friendly and helpful customer service. Highly recommend.

The elevator was not working