Kin was wonderful to work with and always went the extra mile. Because My credit card changed you'll need to mail me a check for my deposit. William Angell 718 Twin Willow Dr Apt 104 Rock Hill. SC 29730 Thanks, Bill
BILL A | Overall ExperienceGreat Value Self Storage
544 Corporate Blvd, Rock Hill, SC 29730Comentarios de clientes
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- 4.0 Average Customer Rating
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Kin was wonderful to work with and always went the extra mile. Because My credit card changed you'll need to mail me a check for my deposit. William Angell 718 Twin Willow Dr Apt 104 Rock Hill. SC 29730 Thanks, Bill
BILL A | Overall ExperienceFirst month rent was supposed to be free because I had rented a U-Haul truck to move, After they charged my credit card the first month I of course asked why. They said it was that the first month after the first paid month was the free month. When they charged my card the second month I asked again about the free month and they apparently "missed it in the records and we will clear it up next month," I think you can see where this is going. After 13 months of renting a unit we have moved out and they said that the free month would be refunded to my card. We emptied the unit on November 17, 2022 and have seen no refund on the card by December 7th. Please note that for the 13 months that we used the unit they never failed to charge the card promptly on the first day of the month. I would also like to say that we moved out on a Saturday morning and I had forgotten which unit number we had rented (I thought I remembered but the lock was not the right one when I looked at it). I called the office for assistance and got no answer until a callback on Monday morning when a very nice lady called and asked if I had received assistance on Saturday and I had to tell her no (I took the opportunity to discuss the free month with her and she said she would discuss it with management and to her credit she called me back and said I would receive the credit on my card). I would also like to note that the security gate was open when I arrived on Saturday morning and that I did not see anyone there at all except the team I was with to load my unit out. I stopped by the office when we were leaving and it was locked up. All in all I had a good experience with the company. None of our items were missing and everything stayed dry for the 13 months of storage. My two reasons for the below average review are the free month I was told I would get and for the lack of supervision of the gate on the day we moved out. Hopefully I will see the refund soon on my card statement.
LARRY M | Overall ExperienceI can’t say enough good things about the staff at this location. Everyone there is incredibly friendly and helpful, however, the units and facility area leave a lot to be desired. The roads to access the units are terrible and if I didn’t have an SUV I would not have dared to try to drive through there. We also had to throw away quite a bit of our things because there was rat poop and urine on everything that we stored. Sadly, our $700 area rug was completely destroyed among other things. Our boxes were chewed through and covered in mouse and rat droppings. I would say if you’re looking to store things that aren’t furniture or valuable then this place is fine, but it was disappointing to have to throw so much away when we only used our unit for 2 months while we moved.
KELSIE A | Overall ExperienceY'all have been really nice.it was nice doing doing business with you would recommend the storage to my Family n Friends would come back here in the future if I needed to Thank you very much Stephanie Rains
STEPHANIE R | Overall ExperienceThe pavement between the units is seriously in need of repair. Other than that the facility was great and the lowest priced facility that I was able to find.
Stephen M | Overall Experiencestored a large quantity of vinyl records for five years. No mold or water problems.
KEN M | Overall ExperienceVery helpful and accommodating to our schedule
Karen L | ReservationThis was canceled over the phone due to my move in being changed.
Travis M | ReservationGreat customer service!
Joseph G | ReservationI didn’t end up using this storage but they was very good on any question I had!
Cassandra J | Reservationdriveways not trailer friendly.
OUTLOOK F | Overall ExperienceI had a unit there for three years
PAMELA M | Overall ExperienceThis facility is by far the best place I have ever used for my storage needs.
Privacy R | First Impressionsthe facility`s level of service is great...best I have ever had.
Privacy R | First ImpressionsPleasant,clean, cost efficient
Privacy R | First ImpressionsVery helpful staff. Good place!
Privacy R | First ImpressionsMs. Melody was very accommodating when I called to reschedule my move-in date. I appreciated Ms. Melody`s professionalism, as well as her warm, and inviting personality,
Privacy R | First Impressions