Wasn’t able to pay too expensive
Nikea B | Overall ExperienceSelf Storage Units in Richmond, VA, 23235
U-Haul Storage en Arboretum
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Unidades disponibles (todos los tamaños son aproximados)
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They have Very helpful, friendly, knowledgeable and caring staff. I have want to thank them for being so kind to me, when you step into a place where the staff makes you feel welcomed and they take their time to explain things especially when you feel a little uncomfortable (was driving the biggest truck) it makes a difference.
Shiffon H | First ImpressionsGreat
Qunanette M | Online Move InI only use it for a day or two. Just moved from Pittsburgh to Virginia. When I made reservations for the unit l , didnt know how far it was from where I was moving to, about 6 miles So I needed one closer, and found one 2 miles away, knowing I would be going in and out of it a lot. But I really appreciated the helpfulness of your staff during this stressful time in Pittsburgh and Virginia. Thank you U haul.
Kim S | Overall ExperienceDealt with staff over the phone and everyone was polite, helpful, able to answer all my questions.
REBECCAANN W | Overall ExperienceI was dissatisfied with the infestation of mice and how it was handled when I spoke to staff about it. Staff immediately went to my storage and picked up the mouse, that I told them I had put outside of the storage unit, that was in a box that the mouse chewed a hole through. Staff told me to call insurance about the infestation.!I called the insurance company that I was paying for through U-Haul. They said something needed to be damaged. For me to be compensated. So, nothing was done about it. Other than that, staff were very friendly and helpful during my move out process.
Lakeesha T | Overall ExperienceI was contacted a few time 1. Saying my storage wasn't secured I traveled there it was locked. 2.3/1 there was a note for non payment to which I get automatic payments deducted and someone had to open it as I was moving out.3. After zi emptied my storage there was an attempt to charge the monthly fee.
denise s | Overall ExperienceThe storage facility was convenient and clean, but I was surprised that the only layer of security was the lock on unit door. I received gate and facility access codes, but the location required neither although it sits in close proximity to several highways. The staff was desponsive to questions but they are remote from the facility itself.
JOSEPH B | Overall ExperienceJust thought I would get money back since I only had the unit a week. Guy told me he would help me with that but no money back. I was a little upset over that since you should not offer if your not going to deliver. 8 paid $150 for a week and now I move out of it and I am sure you had some one rent it out immediately since it was clean. You made alot of money on my unit when you could give back some money to a disabled person!
Kieper F | Overall ExperienceThank you U-Haul staff and Happy Holidays.
Natasha J | Overall ExperienceI left because the price kept going up. It wasn’t worth it
Ramona C | Overall ExperienceYou don't have enough staff people waiting 20-30 minutes to get waited on because they taking care of somebody else
CRAIG G | First ImpressionsEvery member of the Chippenham UHaul staff was helpful and professional
Mr. J | Overall ExperienceI always use U-Haul for my storage needs and I’m NEVER disappointed.
Linda H | Overall ExperienceThe email confirmation didn’t have any details of how to get in. I downloadeD the app and that cleared up everything.
Jason P | Online Move In