Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn’t communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

Very nice n helpful, quick and fast service

I got charged for nothing I moved out on 22 nd never got my money back on my card just because I didn't check out now it's saying 11/2 wrong just greedy

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Would rent from here again. Excellent service and select.

It would have helped us out to have someone there for a later shift that could assist us. It took us a long time to return the uHaul truck we rented, because we finally finished unloading it and the office hours had just ended. The app would not work on my phone at all, so rather than having someone right there that could help, we were on hold for forty minutes with the uHaul company. One we finally got through to someone, we had a forty minute phone call with a representative just to do this process of returning the truck. It was really hard to go through that after being totally exhausted from loading and unloading the truck that day. Overall great customer service, clean place, we were happy. I just suggest to staff one of the good folks that works there for a later shift until 9 or 10 pm.

We rented both a truck and storage unit from this Uhaul and services were excellent! Would certainly recommend it to parents moving college students to Raleigh!

Cody and Dion are exemplary employees always excellent costumer service. Kudos for such above and beyond team members!

This was my first time dealing with this U-Haul location. They were great to work with. I will definitely be using them again. Thank you for the amazing service. Clay

Dion and Cody are amazing associates what an asset to your company!

Excellent staff. Knowledgeable and friendly.

The to spenser

I never got moved in. 2 days and several trips to the store (check cameras and phone logs) and the lock was never removed from the unit. You don't know this but I'm moving and in the process of looking for a home. Hopefully that search only takes a month or two but with this market it could take up to 6. My stuff will be in storage until my search is done. I cancelled my unit with your company and went to a competitor because of the poor customer service. Your staff was friendly, but they didn't actually complete my transaction. Seriously the basics weren't done and it cost you whatever the final tally would have been for the allotted time I end up needing a storage unit. Your facility is literally across the street from my current home and I'm gladly driving the extra 10minutes up capital to Public Storage just so I don't have to deal with the hassle of your facility. I don't usually offer unwarranted advice but I will here: take 5 minutes and ensure that each customer transaction is actually complete and you'll avoid situations like this in the future. It would have taken all of 2 minutes to remove the lock off of my unit and I'd happily be depositing my stuff there now. Also getting your customers names right is probably important. My name is Joshua James Foots and it was entered as Joshua James in the system. Not a big deal in my book but honestly the first step to establishing a good relationship is knowing the correct name. Especially when I give you my government issued license. I wish you the best and hope you improve so your future customers are better served.

They never took the uhaul lock off of my storage unit. I waited 30 minutes when the store was open and then I had to go because I had another appointment. The gentleman helping me said "I'll be sure to get the lock off in a few more minutes" I replied "Great I'll be back tonight to move in". I show up at 8:30ish with my friends to help me unload and the lock is still there. Office is closed, called customer service and they didn't have a phone number for anyone locally. It takes all of 30 seconds to take a lock off of a door. So as far as "move in" goes perhaps once I actually get moved in it'll be nice. Right now this is just a bad experience that is still unresolved.

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

I have used UHAUL several times and recommended to others. I rented the 10ft truck and think that I was charged for a bigger one. With taxes it was close to 300 dollars. Thank you. Margaret Talavera

The guy who checked in my equipment was super helpful when I had questions. He took the time to help me when he saw I was struggling with the new process.

Good Service