Comentarios de los clientes para U-Haul Moving & Storage at Capital Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Capital Blvd

Clasificación general:

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Paul B.
Clasificación:

The returns people were very polite. You could use an additional person helping with the returns.

KATHERINE F.
Clasificación:

This was a good experience from reserving to picking up the trailer.

JORDAN W.
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El cliente no dejó un comentario.

TIFFANY E.
Clasificación:

The ladie that was there for the morning shift was great. Her name begins with a R.

Monte C.
Clasificación:

My reservation was moved from 5600 Atlantic Ave. Raleigh NC to this location due to a very disrespectful customer service representative named Kamesha Campbell. The problem was She lied to me about how much gas was in the truck that I rented and then when I asked her to change it she told me to do it myself so when I refused she told me to leave?? Why? bc I told her that was her job to make sure that she gave me correct information about my truck. I called Corporate and was sent me to this location and I didn't feel very welcomed here either!

Gordon L.
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El cliente no dejó un comentario.

SEAN M.
Clasificación:

All my info was wrong they gave me wrong truck didn't have my appliance dolly took to long

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

DANIEL D.
Clasificación:

El cliente no dejó un comentario.

MAURICE J.
Clasificación:

Customer service rep was very knowledgeable of her duties while assisting me during check out.

JOHN R.
Clasificación:

You have very good staff outstanding people keep up the good work need more people like them thank you very much very good job

Tonya G.
Clasificación:

Better communication, rep was very professional and understanding, but wasnt clear on instruction on returning truck couldn't find drop box and wasn't sure how to return truck and wasn't inform of after hours charges. I was charged 110 dollars for something that should have only cost 40 dollar. very unsatisfied with my experience..

Milton P.
Clasificación:

Can't think of anything that needs improving at this site; my experience was great. The staff members that I talked to were all courteous, friendly and professional. First time I've rented a vehicle at this site, but it won't be the last.

Andrew K.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

The manager kept his cool even though there we a lot of people trying to get trucks. Dion managed the pickup for me and it was professional and quick. A couple of notes about the truck; the steering clearly has something lose in it I would guess a couple of tie rod ends. The transmissions shifts way to slow, probably needs the trans filter and fluid changed!

Tamela H.
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El cliente no dejó un comentario.

Rudy P.
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El cliente no dejó un comentario.

Jacob E.
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El cliente no dejó un comentario.

JACK B.
Clasificación:

El cliente no dejó un comentario.

William D.
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El cliente no dejó un comentario.

Claudia S.
Clasificación:

Plenty of room to maneuver - the staff came out to help direct us and disengaged the trailer from my hitch for me. Wonderful experience.

ALAN L.
Clasificación:

Ver friendly and service oriented

Vincent P.
Clasificación:

El cliente no dejó un comentario.

Steven A.
Clasificación:

Tyler Lee-Farrell is an outstanding Uhaul agent. I have worked with him twice. Each time he was professional, kind, calm, and very patient with me and all the customers. My experience with Tyler was great. I had a not so great experience with your contactless card pay processor though. That does not work! Tyler needs to be recognized for his hard work and his outstanding customer service ! He is a great asset to the future of this company! Please make sure to let Tyler know that he is appreciated! Thanks Steven Alston

Tiffany T.
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El cliente no dejó un comentario.

Don W.
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El cliente no dejó un comentario.

miguel C.
Clasificación:

Everything was fine

Earvin J.
Clasificación:

Great Service

Megan V.
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El cliente no dejó un comentario.

Milton M.
Clasificación:

Customer service not so good

Dale H.
Clasificación:

Made a reservation and the equipment was not at the location. Was not the locations fault. Nice lady at customer service helped me out but I had a 2.5 hour delay and had to drive to another location..I was offered a $50 credit that I will be looking for soon.

CHRISTOPHER M.
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El cliente no dejó un comentario.

kenneth B.
Clasificación:

h

Steven A.
Clasificación:

too expensive, and terrible customer service on return

Michael S. | First Impressions |
Clasificación:

Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn’t communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

FELTON J.
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Thke manage of the the 3001 Capital Blvd, Ralegh, NC is superb. The manager is so polite, helpful and efficient. My experience with this location will keep me coming back time and time again.

Joy M.
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I received excellent service and cannot think of anything to improve upon. family. U-Haul staff were polite, helpful and very efficient. I have no hesitation in recommending this location to friends and family.

Paul W.
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Very disorganized location, extended wait times and forgetting to get equipment I rented made the pick up process very painful. The truck I rental was not safe to drive at all. Speeds over 40 MPH would cause the vehicle to shake and the steering wheel would be come very hard to control. Thankfully I didnt have far to travel but this was not a great experience overall.

Levy G.
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El cliente no dejó un comentario.

Joseph R.
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El cliente no dejó un comentario.

Mckinley R.
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Everything was great. Thank you for your services!

Andrei B.
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El cliente no dejó un comentario.

Sheri D.
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El cliente no dejó un comentario.

CHARLES M.
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Great customer service.

Sameerah C. | Overall Experience |
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El cliente no dejó un comentario.

WAYMOND B.
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El cliente no dejó un comentario.

ROBERT W.
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Great experience, tremendous customer service from the on-site representative working that evening.

James J. | First Impressions |
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Very nice n helpful, quick and fast service

Amy B.
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This location was clean, trucks and trailers were available same day. Everyone was polite and helpful.

John W.
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Only had one person working counter. People lined up 4 or 5 deep

koling T.
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El cliente no dejó un comentario.

Koling T.
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El cliente no dejó un comentario.

Lester P.
Clasificación:

Improve wait time for those with reservations.

Priscilla M.
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El cliente no dejó un comentario.

Mark L.
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El cliente no dejó un comentario.

Tristan B.
Clasificación:

When I walked in the store, no one acknowledged me for almost 10 minutes. There were three employees in the store, but the first one wasn't doing anything. He was just watching the second employee help a customer. The second employee was basically useless and couldn't figure out how to work the computer system to resolve the issue the other customer had. It took me 30 minutes to get the key to the van I had reserved online the night before. When I finally walked up and asked the first employee (who wasn't doing anything) if I could just get my key, he barely acknowledged me and then said that he couldn't help me when I asked a second time. He finally looked up my name in the system and then just left it and told me to wait until the first employee was done. I waited until 15 minutes until the second employee finally was able to help me and it took him a while to finish my reservation and get my key to the van. I will never be going back to this location.

Sarah G.
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The key return box was extremely hard to find at night. Instead of having it on the backside of the propane tank, maybe having it at the door or under the green awning would be better!

Dan B.
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El cliente no dejó un comentario.

Eduardo C.
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El cliente no dejó un comentario.

Andrew S.
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El cliente no dejó un comentario.

PATRICK M.
Clasificación:

The staff seemed fairly unmotivated at both U-Haul locations. I had to ask to get the furniture pads, and the staff made that seem like an inconvenience. It all seemed pretty disorganized and I don't think I'll recommend this service to others.

Rebekah A.
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El cliente no dejó un comentario.

Craig B.
Clasificación:

El cliente no dejó un comentario.

KRYSTLEMARIE M.
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El cliente no dejó un comentario.

John O.
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Had a better selection so had to go to this location. Seemed understaffed and not all employees seemed motivated and or qualified to handle business. Very unfriendly employee was encountered when checking equipment back in. Didn't check my equipment back in right away and had to call in to see if it had been done. Could have ended up being late for check in because of this.

Robbie F.
Clasificación:

I was originally given the wrong truck. For some reason, the key worked in the ignition. However, upon returning home, and locking the cab, I wasn't able to unlock the door. I was eventually connected to roadside assistance, and they sent out a locksmith, to make a key for me. They were very good about giving me a big discount for all the frustrating things that happened as a result of being given a different truck, than the one on my contract. This location is much nicer than others I've been to, and the employees are professional, and helpful. Just make sure you are leaving the location with the correct truck.

william D.
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El cliente no dejó un comentario.

Paul B.
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No headaches! Last thing you need on a move...!

Tonika J. | Overall Experience |
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I got charged for nothing I moved out on 22 nd never got my money back on my card just because I didn't check out now it's saying 11/2 wrong just greedy

Edward R.
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El cliente no dejó un comentario.

WESLEY A.
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Russia is amazing!!! She handled the over flow crowd with grace and professionalism. I was SO impressed...she made me feel as though i was the only customer in the store. Please give this woman a raise!!!

Jequetta S.
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Scan and go was not as quick as I thought it would be. I still had to wait because he was on a call. It would be nice to have that separate so that we really can scan and go or show and go.

LONNIE D.
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El cliente no dejó un comentario.

JOHN R.
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The Manager Tyler, and his staff were very professional, knowledgeable, and respectful . They worked as a team, which made my vehicle pickup and drop off smooth. Thanks.

Michael W.
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El cliente no dejó un comentario.

Chris A.
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Instead of just keeping my card on hold they charged me still so I had to pay that amount again plus another 30 dollars it was real inconvenient now I have to wait until the end of the week to get my money and dude was a asshole

ROBERT B.
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El cliente no dejó un comentario.

Alesia W.
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26 inch truck, is no joke. I still had room after packing everything into it, I guess what I'm saying is make sure you have the equipment and the people that know what they are doing.

CHARLES F.
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El cliente no dejó un comentario.

Richard M.
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El cliente no dejó un comentario.

RANDOLPH J.
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El cliente no dejó un comentario.

Phyllis B.
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El cliente no dejó un comentario.

Rebeccah F.
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El cliente no dejó un comentario.

ALEXANDER B.
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El cliente no dejó un comentario.

Loren M.
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The customer service was not that good but he was working by himself and it was extremely hot.But you still need to be polite

LACHANTA S.
Clasificación:

Better customer service

JAMES G.
Clasificación:

keep recommended updates on equipment returns from customers so waiting customer are aware of the returns. instead of customers waiting around for equipment by chance

PAMELA L.
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I appreciated the efficiency of the customer service I received.

Louis H.
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El cliente no dejó un comentario.

Ramon T.
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El cliente no dejó un comentario.

FELTON C.
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El cliente no dejó un comentario.

Rachael L.
Clasificación:

There were mixed messages as to when my U-Box would arrive at my final destination. It was originally set for 10/14, then I got an email within that week that it would arrive on 10/17 and then I got an email on 10/13 that it had arrived. Ultimately, the MovingHelp team was able to accommodate the change, but it would have been helpful to have a firm date in case the movers weren't as flexible.

JUSTIN N.
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Everyone was very helpful and knowledgeable. Friendly service and the ability to work with their clients made renting from this location a wonderful experience.

CHRISTOPHER S.
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Uhaul staff is wonderful

christopher S.
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Uhaul is always great

christopher S.
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Uhaul staff as always is so helpful

Osvaldo R.
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El cliente no dejó un comentario.

Rachel H.
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The only issue was some minor ones with the truck. I've driven UHauls before and this one was almost impossible to turn the key in the ignition, I had to put a lot of force into it.

Matthew G. | First Impressions |
Clasificación:

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Patricia H.
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When I got there they didn't have both dollys I checked in days ahead of schedule I feel they should have been more organized. Very very friendly though

JEFFREY S.
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El cliente no dejó un comentario.

shela h. | Overall Experience |
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El cliente no dejó un comentario.

Rosemarie F.
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Mr. Farrell was very helpful.

DENISE B.
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El cliente no dejó un comentario.

James J.
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I never got a receipt by e-mail or paper. THis location was 5 miles further ($12) than the one I selected when reserving - have truck info as part of selection of location in real time.

Arron S.
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El cliente no dejó un comentario.

Warren N. | First Impressions |
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Would rent from here again. Excellent service and select.

kimberly w. | Overall Experience |
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El cliente no dejó un comentario.

kimberly w. | First Impressions |
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El cliente no dejó un comentario.

Stojancho A. | Overall Experience |
Clasificación:

It would have helped us out to have someone there for a later shift that could assist us. It took us a long time to return the uHaul truck we rented, because we finally finished unloading it and the office hours had just ended. The app would not work on my phone at all, so rather than having someone right there that could help, we were on hold for forty minutes with the uHaul company. One we finally got through to someone, we had a forty minute phone call with a representative just to do this process of returning the truck. It was really hard to go through that after being totally exhausted from loading and unloading the truck that day. Overall great customer service, clean place, we were happy. I just suggest to staff one of the good folks that works there for a later shift until 9 or 10 pm.

Joanna R. | Overall Experience |
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We rented both a truck and storage unit from this Uhaul and services were excellent! Would certainly recommend it to parents moving college students to Raleigh!

Norman P. | First Impressions |
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El cliente no dejó un comentario.

yvette o. | First Impressions |
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El cliente no dejó un comentario.

Diana B. | Overall Experience |
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Cody and Dion are exemplary employees always excellent costumer service. Kudos for such above and beyond team members!

ieisha o. | Overall Experience |
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El cliente no dejó un comentario.

Clay C. | Overall Experience |
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This was my first time dealing with this U-Haul location. They were great to work with. I will definitely be using them again. Thank you for the amazing service. Clay

Diana B. | First Impressions |
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Dion and Cody are amazing associates what an asset to your company!

VALERIE N. | First Impressions |
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Excellent staff. Knowledgeable and friendly.

PEDRO V. | Overall Experience |
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The to spenser

joshua j. | Overall Experience |
Clasificación:

I never got moved in. 2 days and several trips to the store (check cameras and phone logs) and the lock was never removed from the unit. You don't know this but I'm moving and in the process of looking for a home. Hopefully that search only takes a month or two but with this market it could take up to 6. My stuff will be in storage until my search is done. I cancelled my unit with your company and went to a competitor because of the poor customer service. Your staff was friendly, but they didn't actually complete my transaction. Seriously the basics weren't done and it cost you whatever the final tally would have been for the allotted time I end up needing a storage unit. Your facility is literally across the street from my current home and I'm gladly driving the extra 10minutes up capital to Public Storage just so I don't have to deal with the hassle of your facility. I don't usually offer unwarranted advice but I will here: take 5 minutes and ensure that each customer transaction is actually complete and you'll avoid situations like this in the future. It would have taken all of 2 minutes to remove the lock off of my unit and I'd happily be depositing my stuff there now. Also getting your customers names right is probably important. My name is Joshua James Foots and it was entered as Joshua James in the system. Not a big deal in my book but honestly the first step to establishing a good relationship is knowing the correct name. Especially when I give you my government issued license. I wish you the best and hope you improve so your future customers are better served.

joshua j. | First Impressions |
Clasificación:

They never took the uhaul lock off of my storage unit. I waited 30 minutes when the store was open and then I had to go because I had another appointment. The gentleman helping me said "I'll be sure to get the lock off in a few more minutes" I replied "Great I'll be back tonight to move in". I show up at 8:30ish with my friends to help me unload and the lock is still there. Office is closed, called customer service and they didn't have a phone number for anyone locally. It takes all of 30 seconds to take a lock off of a door. So as far as "move in" goes perhaps once I actually get moved in it'll be nice. Right now this is just a bad experience that is still unresolved.

Moses G. | First Impressions |
Clasificación:

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

Margrett T. | Overall Experience |
Clasificación:

I have used UHAUL several times and recommended to others. I rented the 10ft truck and think that I was charged for a bigger one. With taxes it was close to 300 dollars. Thank you. Margaret Talavera

Justin S. | First Impressions |
Clasificación:

The guy who checked in my equipment was super helpful when I had questions. He took the time to help me when he saw I was struggling with the new process.

Annette D. | Overall Experience |
Clasificación:

Good Service

sharon g. | Overall Experience |
Clasificación:

I DID NOT APPRECIATE THE FACT SOMEONE FROM CAPITAL BLVD. OFFICE INTO. MY STORAGE FOUND A PIECE OF MY FARTHER N LAW INFO AND USE HIS INFO TO MAIL HIM A NOTICE THAT I WAS LATE ON MY STORAGE FACILITY .

April M. | Overall Experience |
Clasificación:

Great

Harvey H. | Overall Experience |
Clasificación:

Your customer service staff was really good to me thank you.

Robert F. | First Impressions |
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Very friendly, fast check-in, very comfortable leaving my car here. I would recommend them to friends and family.

Ghazi S. | Overall Experience |
Clasificación:

I dealt with Brandy the manager and the young man Tyler they were both extremely nice very professional. They are an asset to the company I hope They are treated accordingly.

cary c. | Overall Experience |
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The staff is great, however, the location is heavily understaffed! . 99% of the time it’s one staff member who is getting pulled in many directions. Also, never any moving carts available.

Marcelo F. | First Impressions |
Clasificación:

Great work . Keep it up thanks 😀

Sonny B. | Overall Experience |
Clasificación:

Nice

mark w. | First Impressions |
Clasificación:

Colby did a excellent job.Accommodating and friendly

Karen C. | Overall Experience |
Clasificación:

Very helpful and accommodating staff!!

Carla s. | First Impressions |
Clasificación:

Great job Cody!

Alex V. | Overall Experience |
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I’ve got a first month free storage! Thank you!

Catherine W. | Overall Experience |
Clasificación:

The staff was very friendly and helpful. The location was convenient, clean and secure. I would, and did, recommend them to my own mother. She was also pleased with her experience with them.

jacob w. | First Impressions |
Clasificación:

Great customer service

beverly h. | Overall Experience |
Clasificación:

Excellent service!

edwina w. | First Impressions |
Clasificación:

Great customer service

ANDREW G. | Overall Experience |
Clasificación:

this mom gilmore I paid all these years thank you all

gail s. | Overall Experience |
Clasificación:

N/A

PENN A. | Overall Experience |
Clasificación:

Manager (Gazi Amet?) was super helpful and always energetic and friendly. I’m very happy with the facility and personnel.

Karen C. | Overall Experience |
Clasificación:

Excellent management and staff

allian g. | Overall Experience |
Clasificación:

The staff was great!!!The best experience that I have what are you haul was at that location. Management best customer service staff great service . The show that they care and I understand your need

Karen C. | First Impressions |
Clasificación:

Gazi and all the staff are excellent! This location is clean and well ordered. They are very helpful and attentive to their customers needs.

Paul L. | First Impressions |
Clasificación:

I had an amazing experience at U-Haul Moving and Storage at Capital Blvd. Ghazi was unbelievably friendly and help get my storage set up in just a few minutes.

Neal w. | Overall Experience |
Clasificación:

Exceeded my expectations.

dewane l. | First Impressions |
Clasificación:

Over charged me for days I didn't rent truck

tim f. | Overall Experience |
Clasificación:

No complaints, easy to deal with, did what they said.

Christine D. | Reservation |
Clasificación:

Only wish you had an additional door on the backside of the building as not to walk so far.. moving

chloe p. | Overall Experience |
Clasificación:

The staff was very nice and extra helpful!

Neal w. | Reservation |
Clasificación:

so far so good!

Sheila F. | Reservation |
Clasificación:

I received courteous and professional help. Thank you so much!

GRETA B. | Overall Experience |
Clasificación:

I have been a customer with this ocation since 1996 and everyone here at this ocation past and present have been wonderful and helpful. If i need their services in the future i would use them again!

denise ann m. | Overall Experience |
Clasificación:

told U-Haul on 2nd on phone moving out but had mini stroke moved out with with witnesses on 10/4 moved out left lock . I sent mgr on 10/5 email but called 2, 3, &4 U-Haul. A $0 Bal was helpful storm

Cynthia B. | Reservation |
Clasificación:

I was displaced from my home from Hurricane Florence, the people here were extremely friendly friendly and helpful to me during this time of need I extremely recommend using this facility

Felicia L. | Overall Experience |
Clasificación:

Access hours are limited to store hours. Needed it longer

Len S. | Reservation |
Clasificación:

Derick, Jeff and Codey were absolutely wonderful to us! The storage unit transaction we needed, the equipment return and all in all service was outstanding! A complete pleasure to do business with! A+

Bradley T. | Reservation |
Clasificación:

Staff is always very friendly and helpful.

YALONDA L. | Overall Experience |
Clasificación:

I have had the worst experience with this company Uhaul, Training is very needed as I work in the customer service field I understand we have to make money but great customer service will keep peope

Robert S. | Reservation |
Clasificación:

We are broke down at a rest area in Virginia moving to Michigan from North Carolina and the wheel bearing has broke on our truck we have been waiting on a mechanic for 3 hours and telling us that the

jonathan s. | Overall Experience |
Clasificación:

Dishonest and takes advantage of patrons.

LAKISHA W. | Overall Experience |
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Derrick is rude and lazy and has a bad attitude towards his customers. Me and a locksmith stood outside 15mins waiting for someone to xome help and the front was empty

joe b. | Overall Experience |
Clasificación:

Great experience

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