My above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).
Gene M. | First ImpressionsSelf Storage Units in Prescott, AZ, 86301
U-Haul Moving & Storage en Prescott
2122 Hwy 69
Prescott,
AZ
86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)
Services at this Location:
Contáctanos
2122 Hwy 69Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)
Services at this Location:
Location Hours
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Acceso al almacenamiento
- Lun. - dom.: 5 a. m. - 10 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Features Available at this Facility :
- Acceso extendido y las 24 horas disponible
- Gestión gratuita de cuentas en línea
- Sin depósito ni cargo por gestión
- Acceso controlado electrónicamente
- Almacenamiento en interiores: el doble de protección y seguridad
- Acceso en vehículo para carga y descarga
- Control de temperatura: al igual que en tu hogar
- Habitaciones extraaltas: 12 ft
- Consulta sobre nuestro plan de pago automático con tarjeta de crédito
- Uso gratuito de carros para cargar
- Camiones de mudanza
- Candados, cajas, suministros para embalar
- Protección SafeStor
- Abierto los 7 días
- Limpio - Seco - Seguro
- ¡Haz tu pago en línea!
- Firma y recepción de paquetes
There are no rooms available online at this time.
Llámanos o visítanos para consultar sobre el inventario adicional en la ubicación o prueba una de las otras ubicaciones cercanas a continuación.
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U-Box® Containers for Moving and Storage
Nosotros te entregamos contenedores U-Box, tú los empacas y nosotros los almacenamos en nuestro depósito seguro. ¡Cárgalos a tu propio ritmo! Just give us a call when you want us to pick up or drop off your U-Boxes.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
We ship across town or accross the world!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Enganches para remolque
U-Haul is North America's #1 hitch installer!
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Propano
Propane service delivered straight to your door!
Comentarios de clientes de almacenamiento
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- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
The property is small and traffic flow is an issue.
CHERYL D. | Overall Experience- Rating:
- 4.0
Long wait times in prescott az
Rhonda D. | First Impressions- Rating:
- 1.0
I reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.
KAREN P. | First Impressions- Rating:
- 4.0
The locals were great. The 800 number, scheduling .. etc, they NEED help .
ANTHONY M F. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James L. | Overall Experience- Rating:
- 5.0
Thank you Penny and Manager at Prescott UHaul.
Kay D. | Online Move In- Rating:
- 4.0
Alarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding
Cheryl N. | Overall Experience- Rating:
- 5.0
KJ was very helpful!
BRANDON C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daniel J. | First Impressions- Rating:
- 5.0
Everyone there is super professional and always very helpful
SEAN S. | First Impressions- Rating:
- 4.0
Door code didn’t work again for second storage unit. It is unclear how to make the code work from the online email. The key pad displays a not checked in message even though I paid online and had unit ready for move in email confirmation.
Lawrence D. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Linda B. | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
rebekah t. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sandra M. | Overall Experience- Rating:
- 5.0
Professional and helpful staff.
DEAN P. | First Impressions- Rating:
- 5.0
Everything went well from obtaining the unit to closing it.
Dorothy V. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keri H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Pamela L. | Overall Experience- Rating:
- 5.0
Everything has been quick and helpful. We just rented a third unit, and are planning to use the U Boxes on our move in the next month or two.
Pamela P. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James S. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Paul M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHAD M. | Overall Experience- Rating:
- 5.0
This is definitely the cleanest storage facility we've seen. In the three years we had a unit, we never had any issues with this facility. Also, I want to thank Scott for going above & beyond in customer service upon our move-out.
Cheryl S. | Overall Experience