Comentarios de los clientes para U-Haul Moving & Storage of Prescott

My access code does not work , went in to office was told it was corrected , still does not work continue to get ‘ not checked in’ error Larry Davis 9087211853

No waiting to pick up the truck. Good service. Thanks

Wider turnaround for car after dropoff

All the folks were helpful, friendly.

KJ Adrian Heidi Everybody are worthy of this excellent review! Have used virtually all of U-Haul services, equipment, etc. for more than 10 years. They remain consistent with providing excellence in customer service. WELL DONE!

Everyone was friendly and very helpful. Great customer service experience. And the pick-up truck I rented was clean and had a full tank of gas

The managers at this store are super helpful and professional.

Rented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters. 😊

Best service and equipment experience that I have ever had!!!

Just stay the same. Very happy.

Overall this was a great experience! Quality product at a great price.

ABSOLUTELY NOTHING ! The employees at this location were professional yet caring and friendly . They went above and beyond to help with our needs . I can't express the gratitude I have for them all !

All three employees were not wearing any mask or face shield. During a global pandemic and in the state of Arizona where we have the highest rate of transmission, this was deeply upsetting. I will think twice moving forward with UHaul.

The loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.

Manager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so bad

Be Funny like the Guy who helped us.

Very helpful team

Staff was friendly and professional. The only thing I didnt like is the staff did not wear mask when dealing with customers outside of the office when hooking up the equipment. My son and stepson have both had covid and it should be taken seriously.

Excellent service on both ends of my rental

I have rented the same size U-haul trailer from Old Town Horse & Pet in Tucson AZ, four times in the last 2 months, and dropped the trailer off at U-haul moving & Storage of Prescott each time. I was asked if a 2 day rental would work for me each time that I picked the trailer up. My answer was yes, each time. I rented each trailer about 9:30 am, and returned each one around 1-2 pm. This time, without saying anything to me before I left the drop off location in Prescott, I received the usual email later in the day, with a $20 "extra day charge" for keeping the trailer over 48 hours. Thought it was 2 days. Never charged extra in the 3 prior trips, while doing the same exact thing. Is this sleazy? HMMM! Obviously, going to speak to a customer service rep, then do an update as to the outcome.

No one was wearing face masks

Everything was excellent!

Great experience. In and out quickly both times.

Pay more attention to hookup electrical of trailers.

Quick and efficient

Well, the box was loaded at my parents' house on November 30. On December 5th, I was called to say there wasn't a lock on the box and couldn't ship until that was on. Totally forgot. Lots for 1 guy to do after losing my dad earlier in the month, moving my mom to NH and trying to get the house cleaned out and ready to sell. Not sure if the box could have left AZ sooner if I had remembered the lock or not, but the process of a box arriving should include a quick inspection to make sure there's a lock and a call immediately, not 5 days afterward. Delivery? 12/19 was the date. Then 12/21. Then 12/23. Moving target for coordinating schedules for my siblings to be able to receive, unload and return the box. And closer to Christmas Day each delay. Haven't seen the $50/day refund yet ($200 total). Would have Liked to see the $99 fee waived to bring the box down the street as an act of good will and maybe a "Sorry for all of the changes and date pushes". I'm open to suggestions on Just how much Good Will U-Haul is willing to extend there. Every penny goes back towards my mom's continuing care, so I'm not shy about asking. The $2172 paid for the transport across country Probably was a contracted truck. About 800-900lbs of stuff in a small box with my Mom's life inside, including her sleeping chair. How about this. Refund the $200 (contractual), the $99 for delivering the pod to the apartment and U-Haul Contacts the hauler ( $1972.00 should be that rate now), IF I ever get the contracted $200 back to put back in my Mom's account, to see how much Good Will They have towards the non-dependable timeline to move a crate across country along with about 12-14 other crates, I imagine? Nice Margin for 1 T/T trip across country. I'll paste this in the Contact Form as well.

I needed to rent a truck quickly. I was treated very kindly and had a great experience. Your crew really were hustling and got me a truck quickly. Thanks so much Uhaul . I had another great experience with you!

Great experience! I was in and out within a couple of minutes. They had the truck already to go for me and warming up since it was cold out. Staff is very friendly and professional. I will definitely be using this location again for my future truck rentals.

The workers here were very helpfull in processing the return of tne truck rental.

Great team and their friendliness and service

The staff here were extremely nice and helpful, unlike other locations I had been to lately. They restored my faith in Uhaul. Thanks a lot!

Scott, KJ, Adrian and team work well to ensure customer satisfaction. They go beyond to ensure all goes smoothly. Never had anything but best treatment whether it be renting a truck, or storage locker. For nearly 10 years, we've been using various services at the U-HAUL on Hwy 69 in Prescott, AZ . Worthy of this recommendation. Also, kudos to cleaning and maintenance staff, very pleasant when seen on the grounds.

I spoke with a lady named Joann who told me not to come to her location. She gave me a different location which turned out to be wrong. The lady at the wrong location was very nice and very helpful and got me to the correct drop off location.

Just a question? Why did it cost me over $500 to rent same trailer to Arizona from CA 12/12/20 and only $159 from AZ to Ca on 12/22/20 ? You may call me at 626-201-7817

Great team helped me get my Jeep loaded onto the auto transport and safely on my way.

Equipment reserved was not available and larger truck than requested substituted which was more difficult to load and drive. I do not make recommendations, so that question is a silly method to assess satisfaction.

I had the best customer service from this location, especially from Danny who went out of his way to help me. Thank you so much!

Nothing excellent can can can I would recommend you to anybody

Very helpful and attentive.

All terms and usage conditions fully explained, And the staff were very helpful. A positive experience.

Guys were all great.

I filled the tank to where it was prior to using the truck. I was told everything was good then charged $30 without even being told.

The gentleman who helped me with my rental was rude, short with his answers and when I asked to see the 10 foot uhaul he sighed and rolled his eyes. Tone in the voice was as if I was making his life worse that day, even though I had question. I have never moved myself, I have never rented a Uhaul and I didn't know what to expect. I was told by another location in Chino Valley that since I couldn't pick up in Chino Valley that the Prescott Uhaul would Comp me miles, nope. Guy told me they don't do that. I said even though I want to pick up in Chino Valley? He said no. Before I went into this store I had called 3 different places and was told the same exact thing..... but this guy was not having it. Every question I asked I got rolled eyes and a sigh. Worst transaction I could of had. White stuff on the floor of Uhaul, and. Cigarette but driver side near the windshield. Middle high console was dirty and had white stuff splattered on it.

Our dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.

Excellent

Scott and KJ excel in customer service and knowledgeable in all areas of UHaul.

Quick checkout. Efficient operation.

Your difficult to talk to on the phone!

We were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.

Manager was rude, and harassing, rented 20' Truck for a day, wasn't able to load and unload in that time frame, called early to extend for another day. all in all was on hold for over 2 hours including time calling in to extend for a day, the next morning begain to get harassing phone calls from manager telling us he needs his truck back and that I was supposed to be back by 9:00 am. Very disappointed with Uhaul, made us rush and strees out. Will probably not use you again. He needs to be fired! No one should pay good money to be harrassed and bullied by a service company.

Whoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.

The drop off was finished in just a couple of minutes, even though they were very busy. One oddity though is that there is a lane used for dropping off a rental right in front of the building, but you have to pull up into the lane heading the opposite direction, and back up your vehicle in order to leave. You can't exit going forward as there is no access to the highway.

Have fuel level on full

all excellent

only problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.

Unit we rented had green tie that could not be removed without cutter, but told it’s easily ripped open. Unit had no lock inside as promised.

Most graceful and very professional staff. Your over all U-haul business will be called again. Thx.

Bathroom was very dirty with this virus going around. You should keep your bathrooms cleaner

Have rented from here several times. Quality from the store and equipment, to agents. After 1,500 miles this week, last thing I wanted was to wait around to get checked in and get receipts. I wasn't there 15 minutes from the time I pulled in, to the time I was done and heading home. This trip I got the service and quality equipment that made it worth spending money I really didn't have. And the equipment looked ready and reliable when I rented it, which helped me relax my anxiety. I've learned to trust the equipment I get from you guys. And when traveling alone, under stress and through long stretches of desert, it really makes the trip so much better and easier. I hate writing comments, but this was a 3,000 mile trip I mentally and physically didn't want to make. As soon as I picked up the trailer, I started feeling more at ease about it. Much appreciated, especially since I was picking up my dad's pristine old truck, which had been in storage since he died. Thank you, to the whole team!

have more employees so I don't have to wait at all.

We were completely satisfied and happy with the service and experience that we had with this U-Haul dealer. The online check-in was easy and everyone was extremely nice.

When I made reservations it was not for this location. I received a text stating the location of service but not being familiar with the area I did not realize it was not the pickup location I planned. Your text and email should make it very clear that there is a change in the planned pickup area.

No issues

The reservation was made at the Prescott Valley location. The confirmation did not purposely identify the change of location. Went to the Prescott Valley location and no vehicle was available, they were unable (as always) to check where the reservation was transferred too. Worst customer service of any U-haul dealer I have ever done business (and it is over and over with this location) with. I have, in the past, rented the same vehicle at this location. Never again will I use this location, a poor representation of your company. The Prescott location is very professional and did an excellent job on the rental. If your system changes the location of the rental, please made that apparent to the customer, so there is no guess as where to go. It was in your confirmation, but no notification of the change, just changed.

Always clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.

awesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!

My only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!

Manager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.

Parking is an issue. Had to park down hill with rental trucks to get to office .

The staff were very slow in the store.

The ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now

KJ is awesome to work with....best ever!

Top notch customer service and support throughout my entire stay and use of services at this facility. I would 100% highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.

KJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.

they did not refund the week i feel i deserve since i moved out a week before my month was over.

SERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.

this was very easy.

The employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.

Guy where fast and friendly thank you

Great Place Everyone was very helpful!

I was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?

It was very quick and simple to get a storage unit and it is very clean and even came with a free lock.

Manager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.

had reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all

KJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !

Super helpful! Got us a second storage unit when all our stuff wasn’t fitting into just one! We would be stuck in a bind if it wasn’t for their help.

The space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.

I went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn’t open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn’t even think they had done anything wrong.

Bryan the manager is wonderful to have working there. I’m sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!

Clean facility and nice workers. Sometimes it’s a cluster f&$@ in the office but they are nice and knowledgeable.

Everything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!

We had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.

Brian and Danny are TOP NOTCH Customer Service for Uhaul

I was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!

keep up the good work

They lost my whole storage unit

Thank you for going the extra mile

Very helpful and friendly

All the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger

Good

Scott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.

Great service, clean facility. Very helpful staff.

Wonderful experience. Multiple elevators would have been nice.

Excellent service

We had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.

Very dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!

Clerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..

A little expensive for a storage locker but worth it given my situation

A little pricey but wonderful in all ways that a storage location should be.

I have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!

With my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+

the best customer service

The crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.

Good place.

I had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.

Everything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.

The U-Haul staff was outstanding!

My only complaint is the cost it was super expensive to start with and then they raised the price on me.

Moved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Thank you

Extremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again

Greatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff 👍.

Friendly, helpful employees

Excellent, friendly, courteous, establishment very clean and organized.

Everyone was friendly and accomodating. A very positive experience.

I am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.

An obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.

They overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month

The staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.

The assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is

100% awesome

Bit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while

Jim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍

We were very happy with u hail and will reuse them if needed.

Working with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.

Great storage 👍

So easy to check in.

Excellent service. thank you.

Thank you for your help! I have used you guy’s before in Gilbert Az & was very satisfied with your service

Young man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.

Clean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Highly recommend.

The staff was very helpful.

We called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20.00 late fee anyway. Highly dissatisfied.

Very well maintained.

Pleasant, Professional and courteous

It's a good storage facility. In particular, I respect the attention to the security of stored items.

Very helpful

Great experience

Awesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!

The team is so resourceful and helpful! When you think of what customer service it’s them 100%!!!! They take the time to answer any and all of my questions.

Perfect short term storage for our needs.

Rates are slightly high

Scott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.

Thanks for everything you guys are great i will rent again. Gladys

It's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.

NOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.

Everyone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.

When trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.

Clear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.

Everything was great and accommodating! Staff was friendly and helpful. 👍😊

We used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.

I have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!

Excellent

Great experience with great people.

I rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Thank you!

good facility. I will use it again

Fast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.

Only place i trust to store my lifes past and present.

Nice staff. Very clean facility.

Always clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.

No comments.

Very god experience

Staff was helpful and facility was convenient, clean and safe.

Staff was awesome

Second time I’ve used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho

Very difficult to get in and out.

Pleased with your service and facility. Thank you so much.

No no

Love working with this company! Clean, easy and close!

Friendly, helpful staff. The facility was very clean. I would recommend this business to anyone.

Discouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.

Great experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!

Very helpful & patient.

There was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.

Compared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.

Excellent facility!

I have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!

I was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!

Used this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.

Renting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.

Thanks for your help again!

Friendly and efficient staff. In and out in no time. Russell was very helpful

kvjdjnskkdsjnsdkv fjvn;fkvn; sjkn;kjn

Jim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!

Above average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.

You need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.

Thanks so much

Great service, always clean and safe facility.

The personal were very informative and very helpful

We were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.

Very good service...

KJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.

Guys were great. Very helpful.

Good crew. Good facility.

Staff was very helpful and knowledgeable

Great Experience... Thank you!!

Exceptional customer service.

No comments

Jim is absolutely great! Extremely cooperative and helpful. A perfect experience!

Storage is convenient and well maintained.

I finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.

Friendly staff. Good facilities.

My uhaul experience could not have been more perfect.

Location offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!

Amazing customer service, helpful and nice.

Our U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.

Never had used storage facility before. Seemed expensive. No bugs or vermin was a plus!

Although it was busy, all employees were very friendly. My move went smoothly.

I had household items from my parents’ estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.

The customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.

U-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.

Everything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.

I’m pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!

Everyone was so helpful and friendly and all my items arrived safely

Returned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.

The place was neat and clean. Everyone that we had interaction with was very nice and helpful.

The obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.

We were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.

Sirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military

Great customer service.

Cory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.

One star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!

Cory was extremely helpful and responsive.

Great faculty and professional employees.

Staff was very helpful.

This part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box’s outside through the monsoon weather for at least two days.

It was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.

Thanks Scott, Henry, and the rest of the crew for making my day! I’ve been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago—it’s better now than ever! 👍

I picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.

The Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!

My one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.

Stay away from this location

While the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.

Front desk staff were mostly friendly and knowledgeable.

Great staff and great facility.

Hj

This facility lack parking and easy access to the facilities. Otherwise its good.

All other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!

Staff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it

the only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice

Clean and well run.

All the staff very helpful and customer friendly. A pleasure to work with

Great experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.

The building is very clean, has easy access, and the staff are very helpful and friendly.

Excellent in every way, have used this Haul location for years!