Nice folks eager to help.
Laura R. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Prescott
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Bueno
chris D.Very nice people .
ANTONIO G.The only thing I have a problem with is the way you Estimate the gas .on arrival because we were removing long distance we filled the tank not knowing how much the truck would take to drive it up hill and for a distance. There's no way to gauge that. I ended up giving you almost 3/8 of a tank extra and at today's gas prices that could have been 25 to $30 exthirty dollars extra in your pocket. There's no way to refund any money back to us for the extra gas.. I actually think the old way was better for the consumer. You received the truck full ,you bring it back full.
charles L. | Overall ExperienceParking brake light came on a few times during the drive, while the parking break was clearly off. Feedback for the Staff: don't watch games on your phone while customers are in front of you. Don't curse in front of customers, it's unprofessional. I would have loved a verbal warning about the fuel charge if it's not refilled, but I'm sure there's a warning buried somewhere in all the paperwork.
Kelley L.Don't rent from U-Haul. Lied about how much it cost per day to keep the U-Haul. Lied about how many days we kept the U-Haul. Why did that we didn't fill up the gas tank even though we have receipts to prove that we did. Lied about giving us a discount and never included it. Absolutely horrible service. We're supposed to get a month of free storage every time we tried to book one U-Haul would then delete it. Absolute scam.
cory R.Really good customer service.
Andrew A.Very efficient drop off and pick up. It helped checking in prior to the day.
Rafail S.My experience with Prescott Uhaul was very good. The enclosed trailer I rented was in good shape and towed very smoothly. Staff was great and helpful. I'll definitely contact them again for my rental needs .
TIMOTHY H.I assumed that all trucks would at least have air conditioning. I ended up leaving early one morning for a 10 hour drive across the AZ desert to find that my truck did not have a/c. That was a shock and made for a VERY difficult trip across the desert in 110 degree heat the truck windows open. At the very least, this should be an option and we should be informed if a truck does NOT have air conditioning. Otherwise, the people at this address were GREAT and helpful. Thanks. Richard Klender
Richard K.Very easy drop off process and staff was great. Gracias.
Mary B.I have used this location before and I'm back because they know what they are doing.
Kent P.I picked up the trailer right before the store closed and I was told I could drop the trailer off the next day. I dropped the trailer off after hours and was charged for two days. This does not seem appropriate given that I did not have the trailer for two entire renting periods. The trailer I rented did not have a Jack to take the trailer off of my vehicle. This made it extremely difficult to disconnect the trailer by myself.
Joshua W.The location was convenient, and the staff member was quick and courteous.
Donald B.The only problem I had was that the third driver was not listed on the contract,even though i had given a copy of the drivers license to the representative. After she read all three names to me, i quickly signed the contract. Whilendriving down the road i had looked at the contract and found the third name missing. I call the office in prescott and they said that it would be alright since the driver had a valid drivers license. Inhung up and further read the contact which stated that all drivers had to be authorized bu uhaul. We had to pull off the interstate and call uhaul 800#. The person at that time said the same thing and inasked that he lookmat the contract and read the paragraph about authorized drivers. Apparently the people have been told that any licensed person can drive. You need to either remove the paragraph on the contract or retrain your personnel to disseminate the proper sinformation.
patrica M.My experience was bad because of the air conditioner. The employees offered to help by sending someone out to look at it but I needed to get to my destination on schedule.
MARCUS W.Amazing building very clean and well kept up.
brad d. | Overall ExperienceAlmost all good
Kelly R. | First ImpressionsGreat staff
Patrick L.Well done. Easy rental and no surprises.
Shiraki T.👍😎 awesome service!
rickey e. | First ImpressionsCould not be better
MARK B.The whole rental was Screwed Up BAD. Please contact me. (928)533-5878
Floyd G.Night drop off was great.
ANTHONY G.The truck they gave me had a very noticeable flat tire. When I pointed it out to Cameron he basically said do you still want the truck and was going to fill it up with air. Of course I said no and asked for another truck. I can't believe that A) no one there did some basic maintenance checks before giving me a truck and B) would then basically give me a truck with a flat tire that is a safety hazard. He said there were no other trucks, which was not true. I asked him to swap out the tire on another truck and he said he couldn't do that. He then tried to send me to Camp Verde, which is 40 miles away, to get a truck. Then a female co worker of his chimed in for no reason to make things worse telling me "we can't make a truck magically appear". Finally the manager got involved and had to make a few phone calls before he got approval for me to take another similar size truck that they "magically made appear". I was there over 45 minutes trying to get a truck that I reserved weeks in advance. Extremely frustrating on what was already a stressful day of moving that had it start delayed by over 30 minutes.
Cliff S.Nothing at all
Mark Z.The check in went very well, very pleased with the service, to get in and out in a timely fashion. The trailer itself, the door was difficult to open/close, did not notice it until I went to load. The return went very well operationally. In the process of disconnecting the trailer, another UHaul team member comes over to assist the original employee. The original employee advises the supporting team member not to get too close, that he was sick! When you are sick, please stay home! I will return to this location for future needs, these are trainable improvements. Thanks,
Mark S.As a company you should disassociate from your moving help service powered by UHAUL(whatever that means), The original company scheduled was a no show as was the rescheduked company. I am still waiting for a refund to credited back for the firstl payment> Totally unacceptable !
Dwight B.Return of truck seems to be a problem and still have been charged 30.00, which was to be credited.
Patricia D.I only rent from this U-Haul location. Everything is kept very clean & the staff is very professional & polite. Makes you feel like were all family.
Emily S.Everything was very good. No improvement was needed, in my opinion.
James W.The guy working at the checkin desk was super helpful!
John F.Shitty that I couldn't get any money back for returning it early. May as well go fucking buy a trailer myself for 1200, stupid.
Tyler L.Short and sweet. Delivered the truck in the same condition as I received it.
James C.The General Manager and other man who did my paperwork are excellent. I was impressed with the GM's dealing with other customers at the desk. I will be using them again this year
Mike K.When I left I was sad to learn that their policy was that I had to pay for the whole month when I had gone 2 weeks over since I paid. I got no money back & I had been with the company for a year. It would have been nice, but other than that everything was good. Storage was fine and I had no problems other than after hours. I work 2pm-10pm so I never could get it figured out to where I could go by after the fact. Overall, fine experience. Would recommend
Anastasia M. | Overall ExperienceWOW After a mix up of another customer not returning a trailer that I had reserved "Jim" took the time and patience to work out the issue. Jim saved the day for me and deserves a Star for professionalism and customer satisfaction. Stayed calm while I was not. Thanks Jim!
ron H.Keep doing what your doing.
robert S.Have enjoyed the service. When you reserve something nationally, it gets down to the local store and they called me for a confirmation about my store space. This really helps when you are on a time crunch moving. Thanks UHaul.
Richard K. | First ImpressionsNASCAR type service here! They disconnected the trailer in less than 5 minutes and I was gone.
michael D.Calling the call center is a nightmare of "press this for that" rabbit hole. Time is money and calling this phone system wastes a lot of time.
Erin S.Better define how employees direct customers. Pickup was great - easy. Dropping the rental off, I was told to go inside, then told go back outside, then escorted back inside. A bit confusing.
Daniel P.Good customer support and friendly staff.
Robert W.Manager was wonderful and so were the staff, went above and beyond. Parking is terrible
ron V.Great staff and equipment always safe and ready to go
Rob D.Our driver was awesome and did an amazing job.
James D.I did not receive my receipt at my email address provided when I returned the van. That process can be improved by providing a receipt concurrently with the return.
ralph H.Everyone was kind, patient, helpful, and professional. A real personable team, especially the General Manager. My son and I were extremely satisfied with the service we received from the entire team.
Marlin R. | First ImpressionsAccess to the storage units during non-staffed hours is through 2 smaller doors (man doors) and not the large automatic doors. The smaller doors are not as easy to use when moving furniture as the larger, automatic doors. There is a container with poison in the unit to keep rodents away. I couldn't tell what the container was until I picked it up & was then able to read the writing on it that said poison, do not touch.
Linda P. | First ImpressionsNice clean facility with plenty of carts to use and a quick elevator
VICTORIA D. | Overall ExperienceEverybody we met with was very helpful, courteous and overall a big win win during our move with no glitches. Thanks for being there for us!
Diane H. | First ImpressionsCouldn't ask for more.....
William B. | Overall ExperienceOur experience renting a storage unit went very smoothly. The friendly, professional assistance we were given was much appreciated. Thank you Mr. Pena!
Kathi B. | First ImpressionsAll was good
Dave S. | Overall ExperienceSometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.
Shawn S. | Overall ExperienceWell thought out and clean
William S. | Online Move InThe employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.
Virginia A. | Online Move InVery helpful and pleasant. Nice people.
louanna k. | First ImpressionsVery Friendly and helpful staff
Pamela M. | First ImpressionsWe've already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.
Phil S. | Overall ExperienceReally need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!
Kerry S. | Overall ExperienceThe only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.
edgar w. | Overall ExperienceStorage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn't for the location itself, I would highly recommend this location.
Helene P. | Overall ExperienceThe staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.
CHRIS O. | Overall ExperienceExcellent facility! Easy secure access. Will definitely recommend to friends.
Karen L. | Overall ExperienceScott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Gracias.
Thomas L. | First ImpressionsClearer instructions for using the pin pad and what it's used for might be nice. The guys at front desk helped though
David F. | Online Move InVery helpful and courteous.
Daniel V. | Overall ExperienceGetting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said " oh that's actually not available " despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn't ever use this place again because of the stress it caused.
Riley T. | Overall ExperienceMy son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.
Ali M. | First ImpressionsI have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.
Karen H. | First ImpressionsCouldn't ask for more....excellent
William B. | First ImpressionsNo problems.
elizabeth P. | First ImpressionsI was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me
Joshua B. | First ImpressionsAmazing
Bonnie H. | First ImpressionsVery understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful
Amygrace S. | First ImpressionsAdrian and Penny were both very helpful & friendly.
Jeffery A. | First ImpressionsKJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.
carin d. | Overall ExperienceI've been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate
NATHAN H. | Overall ExperienceYour website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.
Stephanie C. | First ImpressionsYou suck stop tring to draw from my checking Acct
Michael N. | Overall ExperienceAdrian was very helpful thank you
GABRIELA C. | First ImpressionsMy time there was very good thank you
JOHN B. | Overall ExperienceOwner KJ and his team were excellent and very helpful.
Michael G. | Overall ExperienceWould have been nice to get instruction on the code pad from an employee instead of from another customer.
Linda B. | Overall ExperienceI never had an issue with the storage unit I had for 4 years. The location is very busy and they could definitely use some more staff. Other than that, all good experiences. I only closed my unit because I no longer needed to store anything.
Christina W. | Overall ExperienceI didn’t get a receipt for the trailer I returned
Ralph Y. | Online Move InKJ is the best! Very, very helpful.
Mike E. | First ImpressionsI had reservation f pi r a 5x10 unit on Thursday. I was promised a ground floor and from the night prior to the next day they gave my unit to s ok someone else. I went around and around with them and stull still did not get what was promised to me. I was not happy about it and by the time i left The store I was i tears. Was not a good experience and I am not happy about any of it.
julianna d. | Overall ExperienceVery difficult to get anyone to answer the phones, otherwise once you get inside the people were friendly and everything went smoothly.
BENJAMIN D. | First ImpressionsThank you! KJ Weishuhn was a Pro, super helpful and got me stored locally in Prescott. The EZ Trailer hook-up and the EZ Storage, with NO HASSLES was very cool, and welcome in this day and age. GO UHAUL!!
CHRIS O. | First ImpressionsThis is a large, busy, climate controlled facility with adequate dock space for loading and unloading. Check-in and check-out was smooth and efficient. All the staff we encountered were very helpful and knowledgable. Considering we moved an entire new home furnishings out of storage, it was a positive experience with this U-Haul. I would absolutely use U-Haul and this Prescott facility again.