For some reason they had the drop off location listed somewhere else but my receipt showed their location
Angelo S.Customer Reviews for U-Haul Moving & Storage of Prescott
Testimonials From Recent Customers
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Helpful and timely
Darlene C.no changes needed
Charles R.U-haul forced me to drive 14 miles out of my way to pickup the rental. No explanation. If i can't rent U-haul equipment at the location near me then why have it. you had 2 weeks to get the truck and carrier there. Somethings wrong at U-haul.
Chris N.never body never called me back on my complaint 928 848 4485 as i was promised
Amador V.Scott and his team did a great job. Superstars
Mike K.The website wouldn't let me make a reservation for the day I needed. I contacted a rep through the chat. They helped as best they could but could not book the reservation over chat. So another called me. He was nice and did a great job. But the original location I was to rent from did not have check out through the app or website. I got called from another rep 45 mins before my reservation time and they had to change the location to Prescott. That added 25 miles to the day. The website or app never did have either reservation on it. I was supposed to get a $50 credit on my rental since the original location fell through. I'm still waiting on that. This was the second time I have had trouble with Uhaul. I don't know that I will ever rent from them again.
PATRICIA L.Used this location multiple times. Customer service has been an issue but it does seem to be getting much butter with the hire of a new manager. With that said, equipment I rented was always in good shape and functioned as advertised.
David M.Service was friendly and paperwork went smooth equipment was ready for hookup and go very plased with experience
Grant L.Just a Heads Up that the store opens at 9:00 AM, so no advantage to arriving early. There were about 6 of us cued up at the door waiting for it to open. Two of us, myself included, were there to pickup a trailer at our scheduled time of 9:00 AM. The rest were buying supplies. The trailer pickup process was easy and efficient. The only thing I would suggest to U-Haul would be to include a "recommended hitch height" for whatever trailer you've rented. This could possibly avoid a too low or too high hitch on your vehicle. Otherwise, they did a fine job.
Ken B.i thought by bringing in aday early i mightbe compensated, but no dice!!
Scot H.Wash the windshield.
Kenneth B.Team was dealing with a challenging customer ahead of us but found a way to get us taken care of while continuing to help the other person. I was worried we would have to wait a long time to have the other issues sorted before we were helped but that did not happen.
Laszlo K.Nada
Ginger S.I had not even unbuckled my safety belt when they were behind my vehicle unhooking the trailer. Super nice guys and got me checked out and back on the road in a few minutes! Another awesome customer service experience!!
Stephen C.I got a u-haul truck that was having transmission issues
Randi P.I rented a trailer ho 6x12 trailer for two days with the insurance. Not only did I have issues with the trailer lights but upon return of the trailer the young man helping me unhooked the trailer without testing the lights and said he would email me a receipt two hours later my bank account was charged an additional $45 plus tax cleaning fee. Apparently if you use the trailer to move leaves or live in Prescott where leaves blow in the trailer you will be charged an additional fee they do not tell you about when you rent from them but state it's in the contract maybe you should read it. There are many other rental companies in town to use that won't rip you off on the holidays. I recommend going to them and stay clear of this uhaul location even with it being the only corporate location in Prescott, Az.
William B.Check in was easy and efficient. Moving in, I noticed and greatly appreciate how clean the storage area is!! Wow! I am very impressed. ¡Gracias!
Miriam D. | First ImpressionsDamaged items, poor customer service, grumpy and rude employees. Incredibly disorganized management that needs to be fixed.
Matthew B. | Overall ExperienceWilson was great Very professional and quickly and expertly done!
Gil L.the security is great and easy for owners to acesss. Had to go back for lock, since it was missing.
Tim T. | First ImpressionsThey were exceptional in listening and helping and took the trailer out of commission due to its condition.
Jason H.all the staff that I interacted with were very friendly and helpful.
Richard T. | First ImpressionsEveryone was nice, helpful, and positive. Clean store. Excellent customer service!
LEAH B.I would like to have given a 5-star rating but the computer system there kept going down- we tried all 3 registers to ring up an extra item needed. That can give one a panic attack, especially when he/she knows there's plenty of funds available on their card. Still, the sales associate, Desiree Wolfer, that helped us was very accommodating. We really appreciated all her effort.
Jonathan P.The drop off area should allow you to pull through and not require you to drive in reverse around employees and other customers.
David W.Crew are always attentive and friendly. Good job keeping place clean including restroom. Hope you all get pay raises for always making my business a wonderful experience.
ben S.Amazeballs
Karina F.Pleased with service. Nice facility.
David A.I'm upset that I had to pay extra mileage because my original location didn't have a unit available
Deanna R.Fast and courteous service. Most all the work done for me. Great recommendations.
Larry G.Super quick check in and check out.
Sam B.Super friendly great prices
Elizabeth H.In and out quickly. Both on pickup and on return. Friendly staff. This was my second rental in less than a week.
John M.Thx, great experience even though I set off the alarm a few times. I like the system you have developed. Way to go. My truck rental also went smoothly although I wish someone had warned me that I didn't have a/c before I was stuck in the desert heat of Needles, Barstow & Mjohave in Sept at 110 degrees. That would have been helpful...otherwise, 5 stars! Thx Richard
Richard K. | Overall ExperienceTrash in the passenger side, and the car has over 157k miles. The engine was making slightly questionable noise too.
Joe K.Tire straps on the trailer were in really poor condition and very sketchy. Besides that truck was great.
Cole O.The employees out in the return area were outstanding and it took 5 minutes for checkout
Marty B.The where blades need replaced, other than that ,this was an excellent van!
Ron C.The best service ever.
Sandra K.Best experience with Uhaul EVER over many years! These guys are the absolute GREATEST and SO very helpful.
Sandra K.My experience with UHaul for UBoxes and a trailer has been excellent. I'm very satisfied with all of my interactions with the personnel in Prescott, AZ - Lynnwood, WA - & North Seattle, WA. Great job!
Robb W.Every time we schedule a drop 4 times. It was never in the requested drop location so we had to spend time searching for it even having staff find it. Enron then there were times they couldn't find it. There u box was way below par. I do not recommend this service to anyone.
Bobby L.Follow through with your contract
denise T.Personnel were very helpful and assisted in correcting the error.
Roy C.Give everyone one refunds once everything is returned
Joey O.Very good customer service. Thank-you
CHARLES W.1 DEFECTIVE WOODEN U box leaked water and restitution/ insurance coverage has not yet been correctly applied by U HAUL as of Nov. 5, 2022
JOSEPH C.Great service, good truck, helpful staff. It was better experience than I expected. Good job
Charles M.Staff was great! Thanks again!
Nathan J.Of two lockers with access codes only one access code ever worked. The storage cost price hike was unexpected but other than those concerns my belongings were safe and secure.
Lawrence D. | Overall ExperienceTruck was very hard to handle - transmission issues also. Representative was very nice.
Jeannie A.Excellent overall experience. Parking can be an issue.
Carl F. | Overall ExperienceBest place to get hitch serices.
MELANIE P.Very friendly staff. Fast pick up and fast return experience.
David M.Bad experience. The person whom "helped" me I found out later was the manager who put my hitch on upside down until I pointed that out. Then there was a problem with the left signal on my tow dolly. They sent me off a woman by herself on a aproximate 6 hour drive largely through desolate desert telling me it was fixed. About 7 miles I saw a circular object (my left signal) dangling and swaying like a clock pendulum so I pulled over but prior to my pulling over it realeased itself and about hit the woman driving behind me whom followed me to where I pulled off. She said it would have caused an accident as flew up into the air after it dropped. When I called up Uhaul they said they no longer had a doolly available. I told them they better find one as I had a long drive as well as one that was safe. When I pulled up the man whom helped me smiled and asked how I was andI explained I was NOT happy. Told him I wanted to speak to a manager and he got annoyed and said he was the manager. Told me he had just been trying to help me and that the signal malfunction did not cause an accident. Said he was sorry but felt he was more annoyed. Told him that he put my hitch on upside down, then supposedly fixed the signal and sent me out to drive approximately 6 hours through desert with a signal that was not secure. I had purchased insurance but did not think it would be for uhaul itself. He did get me another dolly and it was much quicker then the first and I made the rest of my trip up and back with no problem. The facilty was nice but not the best location and the rest of the personnel working were nice as well as efficient. I doubt I will ever use this location again unless it is the only one in the area that has what I may need.
michelle B.The whole process was extremely easy. Brandon was especially helpful at the counter and the return check in process was extremely efficient
Laura K.The site kept my four prong adaptor. I'm sure accidental, but I had just bought it in Chandler.
Mike W.The staff were great. I had no problem with the storage unit. It met my needs
sherri h. | Overall ExperienceLocation is great. Trailer was a bit beat up.
Chris F.Please continue to be so easy to work with. Your staff was accommodating and friendly.
Samuel J.The young lady that checked me on upon return was less than cordial. The gas guage had not read correctly at the pump so I put in a quarter tank too much and she did not answer me as to whether or not I would be refunded.
Rebecca B.The gentlemen I dealt with (Jordan?) was extremely helpful and pleasant. Much more so than the young woman I've had to deal with in the past. It was a relief and pleasure to have him help me rather than her.
Patricia C.Friendly staff.
Frederic N.Excellent experience!! Always our go to place when needing moving or storage help. Staff were knowledgeable, friendly and professional.
Cathy Y. | Overall ExperienceWhen I read the size fit 1200 Sq ft I thought it would be plenty big but that wasn't the contents barely fit and no room to walk in
Caryn C. | Online Move InOnly downside to our long term storage rental is traffic flow and parking can be an issue sometime. Overall, very pleased
JOHN F. | Overall ExperienceSign in to the building was a bit confusing
Michael C. | Online Move InNice folks eager to help.
Laura R. | Online Move InThe only thing I have a problem with is the way you Estimate the gas .on arrival because we were removing long distance we filled the tank not knowing how much the truck would take to drive it up hill and for a distance. There's no way to gauge that. I ended up giving you almost 3/8 of a tank extra and at today's gas prices that could have been 25 to $30 exthirty dollars extra in your pocket. There's no way to refund any money back to us for the extra gas.. I actually think the old way was better for the consumer. You received the truck full ,you bring it back full.
charles L. | Overall ExperienceAmazing building very clean and well kept up.
brad d. | Overall ExperienceAlmost all good
Kelly R. | First Impressions👍😎 awesome service!
rickey e. | First ImpressionsWhen I left I was sad to learn that their policy was that I had to pay for the whole month when I had gone 2 weeks over since I paid. I got no money back & I had been with the company for a year. It would have been nice, but other than that everything was good. Storage was fine and I had no problems other than after hours. I work 2pm-10pm so I never could get it figured out to where I could go by after the fact. Overall, fine experience. Would recommend
Anastasia M. | Overall ExperienceHave enjoyed the service. When you reserve something nationally, it gets down to the local store and they called me for a confirmation about my store space. This really helps when you are on a time crunch moving. Thanks UHaul.
Richard K. | First ImpressionsEveryone was kind, patient, helpful, and professional. A real personable team, especially the General Manager. My son and I were extremely satisfied with the service we received from the entire team.
Marlin R. | First ImpressionsAccess to the storage units during non-staffed hours is through 2 smaller doors (man doors) and not the large automatic doors. The smaller doors are not as easy to use when moving furniture as the larger, automatic doors. There is a container with poison in the unit to keep rodents away. I couldn't tell what the container was until I picked it up & was then able to read the writing on it that said poison, do not touch.
Linda P. | First ImpressionsNice clean facility with plenty of carts to use and a quick elevator
VICTORIA D. | Overall ExperienceEverybody we met with was very helpful, courteous and overall a big win win during our move with no glitches. Thanks for being there for us!
Diane H. | First ImpressionsCouldn't ask for more.....
William B. | Overall ExperienceOur experience renting a storage unit went very smoothly. The friendly, professional assistance we were given was much appreciated. Thank you Mr. Pena!
Kathi B. | First ImpressionsAll was good
Dave S. | Overall ExperienceSometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.
Shawn S. | Overall ExperienceWell thought out and clean
William S. | Online Move InThe employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.
Virginia A. | Online Move InVery helpful and pleasant. Nice people.
louanna k. | First ImpressionsVery Friendly and helpful staff
Pamela M. | First ImpressionsWe've already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.
Phil S. | Overall ExperienceReally need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!
Kerry S. | Overall ExperienceThe only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.
edgar w. | Overall ExperienceStorage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn't for the location itself, I would highly recommend this location.
Helene P. | Overall ExperienceThe staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.
CHRIS O. | Overall ExperienceExcellent facility! Easy secure access. Will definitely recommend to friends.
Karen L. | Overall ExperienceScott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Gracias.
Thomas L. | First ImpressionsClearer instructions for using the pin pad and what it's used for might be nice. The guys at front desk helped though
David F. | Online Move InVery helpful and courteous.
Daniel V. | Overall ExperienceGetting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said " oh that's actually not available " despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn't ever use this place again because of the stress it caused.
Riley T. | Overall ExperienceMy son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.
Ali M. | First ImpressionsI have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.
Karen H. | First ImpressionsCouldn't ask for more....excellent
William B. | First ImpressionsNo problems.
elizabeth P. | First ImpressionsI was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me
Joshua B. | First ImpressionsAmazing
Bonnie H. | First ImpressionsVery understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful
Amygrace S. | First ImpressionsAdrian and Penny were both very helpful & friendly.
Jeffery A. | First ImpressionsKJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.
carin d. | Overall ExperienceI've been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate
NATHAN H. | Overall ExperienceYour website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.
Stephanie C. | First ImpressionsYou suck stop tring to draw from my checking Acct
Michael N. | Overall ExperienceAdrian was very helpful thank you
GABRIELA C. | First ImpressionsMy time there was very good thank you
JOHN B. | Overall Experience