My storage unit billed on the 18th of each month. I called them well in advance to discuss options for moving out of my unit. I spoke to a temporary manager who told me he would cancel my autopay and put a note on my account that I was okay to move out by May 23rd free of charge. He told me to call the store the week before to give them a reminder so I did not get locked out of my unit. On Wednesday, May 17th I tried to call the store multiple times throughout the day (6 to be exact) and nobody answered. On Thursday, May 18th I was able to get through to an employee after 3 attempts. I explained the situation to the employee. The employee I spoke to confirmed the notes from the manager on my account and I told her I had actually hired movers on Monday, May 22nd. The employee I spoke to said that she was the one that locked the units and she assured me I would not be locked out. Low and behold Monday, May 22nd rolls around. I get my U-Haul from Herriman Blvd and meet my movers at the storage facility. I could not get into the facility because my entry number was disabled. I sat in front of the intercom for over TWENTY minutes calling the office to get them to let me in. I called the office number from my phone. I called the general manager's number. Nothing. So I called the U-Haul location on Herriman and spoke to a lady that tried to help me out. She did not know how to unlock the gate. She asked her manager and he also did not know how to unlock the gate. Eventually I was able to get in the gate and when I get to my unit it is also locked. I called the U-Haul on Herriman again and they said they would send someone over. 20 minutes later, I am in my unit. I lost an HOUR with my movers (they had a hard stop at 1pm). That is equivalent to $90 and for the sake of time they had to leave all of my boxes in the garage. So now I am stuck moving them upstairs because of this hour lost. When I expressed these frustrations when I returned my U-Haul to the Herriman location, the employee told me dealing with the boxes was the worst part of moving. That was it. No apology, no refund, nothing. He did hand me a final bill for the storage unit (with a $15 late fee on it) and charges that were due to pay through June 18th. Which really confused me. I called and spoke to multiple people who promised me something would happen that did not. I tried to be proactive on the promises that were made to me. Not being able to get ahold of anyone at this store day after day is beyond infuriating. I would never recommend this facility to anyone or use it again. I was a loyal customer to it for over a year.
Sierra H. | Overall ExperienceSelf Storage Units in Noblesville, IN, 46060
U-Haul Storage en Noblesville
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¡Alquila ahora y asegura tu habitación! -
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¡Quedan 2 unidades!
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¡Queda 1 unidad!
¡Alquila ahora y asegura tu habitación!
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¡Quedan 2 unidades!
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¡Queda 1 unidad!
¡Alquila ahora y asegura tu habitación! -
¡Queda 1 unidad!
¡Alquila ahora y asegura tu habitación!

Contenedores U-Box® para mudanza y almacenamiento
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3.0 millas desde esta ubicación
U-Haul Moving & Storage of Noblesville
14296 Herriman Blvd
Noblesville, IN 46060 -
7.2 millas desde esta ubicación
Rangeline Self Storage
950 N Rangeline Road
Carmel, IN 46032 -
9.0 millas desde esta ubicación
U-Haul Moving & Storage of Castleton
7027 E 86th St
Indianapolis, IN 46250Few Rooms Left. Reserve Today!
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13.7 millas desde esta ubicación
U-Haul Storage of Lawrence
8550 Pendleton Pike
Indianapolis, IN 46226Few Rooms Left. Reserve Today!
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For a company as large , their overall capabilities of meeting the needs of their good paying, clientele they were pitifully short. Couldn't get payment processes set up. Couldn't send me a monthly invoice. Management was stressed. Good luck.
Beth F. | Overall ExperienceThank you for working with me Tracy we really appreciate it! I hope you received my card!
christine B. | Overall Experience- unit had rat poison inside -dead bugs- not clean - lock that was supposed to be provided was not
Jared H. | Online Move InIt would have been nice if the Noblesville location at pleasant street had a customer service rep on site.
Angela R. | Overall ExperienceWhen they moved the main office to a different location, they closed down the only bathroom for that entire storage unit yard. Leaving us to leave and go to a restaurant is extremely inconvenient. I had a lot of people moving with me that day and it took a long time and we all had to go to the bathroom. Meaning we all had to leave and exit at the same time and come back at the same time. I just can't believe that was done. I would tell others not to store that location because of that very fact.
sheri c. | Overall ExperienceNo one in the office to answer questions or answer the phone or return messages. They need to do better in communicating verity customers.
Virgie W. | Overall Experience