Customer Reviews for U-Haul Storage of Noblesville

559 reviews

1401 Pleasant St   Noblesville, IN 46060

(317) 565-4979

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 565-4979

1401 Pleasant St
Noblesville, IN 46060

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Move in process was extremely easy, unit was ready and clean.

james m  |  Online Move In 
Rating:
5.0

Except climate control!

Elizabeth J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K  |  Online Move In 
Rating:
3.0

People in the afternoon was very professional helpful n nice!!

JULIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shelly e  |  Overall Experience 
Rating:
1.0

The manager at this location is a complete jerk he made promises to me and then went back on them he told me that he was going to wipe my balance clean and then just sent me an invoice not too long ago months after I emptied my storage unit he made me a deal and then took it back and then made me another deal and then didn't do his part and I will never again use U-Haul for anything even if I absolutely have to lose everything I own.

AMANDA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois W  |  Overall Experience 
Rating:
5.0

I don’t like the question “ was staff helpful”? It was difficult to reach anyone. I called during business hours and no one answered. You have to leave a message or use Chat. I feel the customer service side is gone. That is my only complaint. I would use this U-Haul again.

Nancy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carrie R  |  Overall Experience 
Rating:
5.0

I rented there 3 years. Never a problem

Debbie B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joshua L  |  Overall Experience 
Rating:
5.0

I was grateful for the staff member that helped us. He picked a good unit that was conveniently located and easy to remember. It was overall a good experience. My one complaint (which is mostly unrelated to moving into a unit) is that it is hard to get a hold of U-Haul staff members on the phone. Other than that, the process was really easy.

Lillith P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rachael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela A  |  Overall Experience 
Rating:
5.0

It was kinda sad to turn our unit in. We’ve had it for a few years. Glad to be able to save money but a part of me is going to be sad. Thank you for such a great experience.

TOYA J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharnell B  |  Online Move In 
Rating:
5.0

Great and friendly staff and clean property with plenty of security!!!

beth j  |  Online Move In 
Rating:
3.0

Getting a hold of this location specifically is impossible because there's no one in the office ever they are at the Harriman boulevard office and they don't tell you that at the time their phones are always forwarded into customer service of the 1-800 number which makes it hard to get a hold of them but lo and behold the people on the 1-800 number can definitely get a hold of them super fast so they either need to hire someone to only answer phones or have someone present at that location I also think that the $10 a month or whatever it is to access after hours is ridiculous especially if more than one unit if you're already getting $300 a month why do I have to pay that twice thirdly I think that the hours should be 24 hours with the prices that you have because it's my stuff why does it matter what time I access it especially if there's no one there ever

Amanda T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anne R  |  Overall Experience 
Rating:
5.0

I already have a storage unit on the non climate side. I also rented this new unit in the climate bldg. I was really impressed on how they was set up. I didn’t realize it was that big. The units are very nice and I am very satisfied. However, now I need to get all my storage over to the climate side. I will work on that later. Keep up the good work. Excellent customer service on the sites. A manager assisted me and needed my units together for convenient access. My sister also has a big unit and we are both very pleased.

Katrina S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David O  |  Overall Experience 
Rating:
4.0

The only challenge I had was with the answering system when I had questions. I couldn’t simply get through to someone at the local facility.

Mark T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY P  |  Overall Experience 
Rating:
5.0

Moved in 7/15

Ian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda t  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David B  |  First Impressions 
Rating:
4.0

I do not like the idea of not having 24 hour access .

MARK O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY P  |  First Impressions 
Rating:
2.0

My storage unit billed on the 18th of each month. I called them well in advance to discuss options for moving out of my unit. I spoke to a temporary manager who told me he would cancel my autopay and put a note on my account that I was okay to move out by May 23rd free of charge. He told me to call the store the week before to give them a reminder so I did not get locked out of my unit. On Wednesday, May 17th I tried to call the store multiple times throughout the day (6 to be exact) and nobody answered. On Thursday, May 18th I was able to get through to an employee after 3 attempts. I explained the situation to the employee. The employee I spoke to confirmed the notes from the manager on my account and I told her I had actually hired movers on Monday, May 22nd. The employee I spoke to said that she was the one that locked the units and she assured me I would not be locked out. Low and behold Monday, May 22nd rolls around. I get my U-Haul from Herriman Blvd and meet my movers at the storage facility. I could not get into the facility because my entry number was disabled. I sat in front of the intercom for over TWENTY minutes calling the office to get them to let me in. I called the office number from my phone. I called the general manager's number. Nothing. So I called the U-Haul location on Herriman and spoke to a lady that tried to help me out. She did not know how to unlock the gate. She asked her manager and he also did not know how to unlock the gate. Eventually I was able to get in the gate and when I get to my unit it is also locked. I called the U-Haul on Herriman again and they said they would send someone over. 20 minutes later, I am in my unit. I lost an HOUR with my movers (they had a hard stop at 1pm). That is equivalent to $90 and for the sake of time they had to leave all of my boxes in the garage. So now I am stuck moving them upstairs because of this hour lost. When I expressed these frustrations when I returned my U-Haul to the Herriman location, the employee told me dealing with the boxes was the worst part of moving. That was it. No apology, no refund, nothing. He did hand me a final bill for the storage unit (with a $15 late fee on it) and charges that were due to pay through June 18th. Which really confused me. I called and spoke to multiple people who promised me something would happen that did not. I tried to be proactive on the promises that were made to me. Not being able to get ahold of anyone at this store day after day is beyond infuriating. I would never recommend this facility to anyone or use it again. I was a loyal customer to it for over a year.

Sierra H  |  Overall Experience 
Rating:
2.0

For a company as large , their overall capabilities of meeting the needs of their good paying, clientele they were pitifully short. Couldn't get payment processes set up. Couldn't send me a monthly invoice. Management was stressed. Good luck.

Beth F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald O  |  Online Move In 
Rating:
5.0

Thank you for working with me Tracy we really appreciate it! I hope you received my card!

christine B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie R  |  First Impressions 
Rating:
2.0

- unit had rat poison inside -dead bugs- not clean - lock that was supposed to be provided was not

Jared H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Todd B  |  Overall Experience 
Rating:
5.0

It would have been nice if the Noblesville location at pleasant street had a customer service rep on site.

Angela R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darius N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa G  |  Overall Experience 
Rating:
5.0

When they moved the main office to a different location, they closed down the only bathroom for that entire storage unit yard. Leaving us to leave and go to a restaurant is extremely inconvenient. I had a lot of people moving with me that day and it took a long time and we all had to go to the bathroom. Meaning we all had to leave and exit at the same time and come back at the same time. I just can't believe that was done. I would tell others not to store that location because of that very fact.

sheri c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Savvas K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia B  |  Overall Experience 
Rating:
3.0

No one in the office to answer questions or answer the phone or return messages. They need to do better in communicating verity customers.

Virgie W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Loretta L  |  Overall Experience 
Rating:
4.0

Very good facility. Climate controlled unit was great. Everything stayed high and dry. Free of any bugs or rodents.

Jeffery K  |  Overall Experience 
Rating:
5.0

Very easy and convenient to rent online!

Brian B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JEREMY J  |  Overall Experience 
Rating:
5.0

Very nice staff, no real issues moving in!

Samantha C  |  Online Move In 
Rating:
1.0

I want to cancel the storage bin as I didn’t move in yet I can’t get anyone to reach back out to me even after talking to uhaul and being told the manager of that location will reach back out to me

kathleen b  |  Online Move In 
Rating:
5.0

I would like to add my cents. You guys need to more front desk resources as they are bombarded with requests

Harsha K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kitty G  |  Overall Experience 
Rating:
5.0

Service was great, appreciate the help!

Gerald O  |  First Impressions 
Rating:
5.0

Tracie and Jayden were great!!!!

LEROY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Allen F  |  Overall Experience 
Rating:
5.0

Tracie the GM is awesome!!!!

LEROY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald y  |  First Impressions 
Rating:
5.0

This is the first time.

Nancy R  |  Online Move In 
Rating:
2.0

Rented a temp controlled unit, yet my antiques were damp and dirty. Field mice had gotten in a ruined many of my things. The had peed and pooped on precious items plus had chewed up several cloth items. We were treated badly at new location. I reserved a truck to move but when my family got there, she was treated very rudely. I was told by Tracie one thing but the guy on duty refused to uphold what I was told. I was told my info for autopsy was deleted but I was charged for month of February when I had already cleaned out the unit #6611. Due to the incompetent way things were handled, I would not recommend UHaul Storage to anyone. Plus many items were missing, an antique bookcase, antique cups and saucers from England, etc. Never again will I trust this company.

STEPHANIE E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan M 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracy W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MERZE S  |  First Impressions 
Rating:
5.0

Many thanks to Tracey for all the help she was to us over the 5 years we were there. We started large and moved down smaller with great ease. Will gladly recommend U-Haul Noblesville. Enjoyed visiting the new location and Tracey showing me around the office as I toured the facility by camera.

CYNTHIA K  |  Overall Experience 
Rating:
1.0

Just submitted other review. Horrible experience!

jacki h  |  Overall Experience 
Rating:
1.0

My reservation that I had confirmed was given away to someone else even though I went in the office on the day I was supposed to. Furious!! This has put me in a huge bind with movers coming 1-7 and my large climate controlled unit given away. Will be contacting Corporate. Inexcusable!

jacki h  |  First Impressions 
Rating:
4.0

The staff where friendly and helpful. We had a problem with the lights on the trailer and the gentleman exchanged it for us in next to no time, thanks!

Bernard U  |  Overall Experience 
Rating:
5.0

Would be convenient to have outside temperature available during winter months and cruise control.

Joseph G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ezequiel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon H  |  Online Move In 
Rating:
5.0

Na

Ezequiel T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY W 
Rating:
4.0

Tracie was great

DEBORAH M 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  Overall Experience 
Rating:
5.0

Tracie was very helpful and accommodating, I would recommend the Noblesville facility to anyone. First class! Will use again in the future.

KEVIN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI S 
Rating:
5.0

Customer did not leave a comment.

Jennifer H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
4.0

Customer did not leave a comment.

Jack H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

I didn't get a final summary of my rental as stated. I will have to call back to find out if they will reimburse me for the lower miles than I estimated at the time of reservation.

IRENE W 
Rating:
1.0

There’s an inability to call the direct location. You have to call an 800 and it’s very inconvenient. Curbside isn’t respected and the text check in doesn’t work so clarify before you rent if that’s your preference.

Brenda S 
Rating:
5.0

She was very friendly and helpful

James G 
Rating:
3.0

Make sure that they send final receipt via email as they said they would without having to call to get it sent

PAUL S 
Rating:
5.0

The woman I dealt with was very friendly & helpful with GREAT customer service. Highly recommend!!!

SUSAN K 
Rating:
1.0

Customer did not leave a comment.

Robert D 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H 
Rating:
4.0

See above comment

Christopher D 
Rating:
5.0

Customer did not leave a comment.

BRIANNA B 
Rating:
4.0

The customer service was outstanding and the free month of storage (since I rented a truck) was greatly appreciated. The only negative was that it was VERY difficult to maneuver around the storage facility with a 26’ U-Haul truck - there were tight turns and trucks for rental parked near the turns.

Brian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L 
Rating:
4.0

Nice folks, drop off was easy and quick.

Shannon F 
Rating:
5.0

Customer did not leave a comment.

Allen F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markel L 
Rating:
3.0

I did not receive military discount and I was told at the pickup location that it would be given when I returned the truck. I was overcharged for insurance and a lock she charged me twice for the lock then act like it was a problem when I brought it to her attention. My truck was returned to a closer location and I was told it should be cheaper but the lady at the drop off as quick to say she don’t know nothing about it

Valerie J 
Rating:
5.0

Thank You

Willie Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ritika A 
Rating:
5.0

The staff person who helped me with the pick-up and drop-off was excellent. Friendly and efficient.

JEFFERY R 
Rating:
5.0

U Haul associate Seth was very helpful and pleasant

WILLIAM C 
Rating:
5.0

Both employees were extremely friendly and helpful. Both did an excellent job!

DOUGLAS C 
Rating:
4.0

For anything in Noblesville this was an unusually good experience. Staff was understanding, kind, and down to earth. I assume the staffers were most likely not residents of Noblesville because they treated us with respect. So for our visit, it was a successful and pleasant experience. We appreciate the staffers on duty during our rental and recommend their service. Cianna checked us in and a young man checked us out. Both were kind and respectful to us.

Angela E 
Rating:
4.0

Customer did not leave a comment.

Trenna P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Tracie is literally a mover’s DREAM ... Thank you so much for the absolutely extraordinary service from first moment to the last.

EBONYE D  |  Overall Experience 
Rating:
5.0

Was impresses with customer service, cleanliness, and security. Recommended to several friends...one has already used services. Packing supplies were excellent quality and priced competitively...we bought boxes and other supplies.

Scott P  |  Overall Experience 
Rating:
5.0

The woman who got us set up with a storage unit was incredibly kind and compassionate, especially after we told her that we needed the unit because we were forced to walk away from a closing on a new home and needed a place to store our stuff. She switched us to a new unit twice — first because she was not satisfied with the cleanliness of the initial unit, then the second time at our request because we realized we needed a bigger unit. All the while, she maintained a kind, compassionate and cheerful disposition. She even allowed us to store our 26’ truck inside the gate in a low traffic area because we needed to get a coffee or lunch and decompress from the trauma of not buying a home before we could unpack the truck into the storage unit. We really needed this “angel of mercy” yesterday and we are SO grateful that she was there for us! She was a consummate professional and very knowledgeable about her job. We also appreciate the fact that U-Haul gives the first month of rental free if you booked a U-Haul truck. The 10’x30’ unit was just the right size for the contents of our truck and two cars. All in all, a great experience so far!

Brian G  |  First Impressions 
Rating:
1.0

Double check that keys are in the boxes before you leave at night for the morning pickups.

Thomas A 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

Tracie did a nice job - thanks!

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Well, serving donuts would be nice... Seriously very good operation, professional personnel and prompt service. Vehicles in good to excellent mechanical condition. This is my 'go to' location...

JOHN S 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
3.0

We were told we could drop off at any site in Noblesville, IN. We chose the closest site to our daughter’s apartment and the agent was there by himself. It was the Pleasant Street Uhaul and storage facility. He had more trucks returned to his site than he had room for and asked if we’d drive the vehicle to another site because the storage unit patrons were complaining. That’s not our responsibility AND we didn’t want to go over our 44 miles limit. What a ridiculous request! The kids was nice enough but that request was just over the top, so we said no. He was busy with 3 other returns and stated he’d send our final statement by email. It’s been 24 business hours, and we still have no receipt. This all around was a HORRIBLE experience. Jenny at Stone’s Crossing Garden Center was that ONLY individual who seemed genuinely interested in helping us. I’ve been in sales and marketing for 38 years, and this was one of the WORST customer experiences I can recall. Please feel to call me 317-345-9064 Pam Schmidt

Pamela S 
Rating:
5.0

I received the truck with little gas. After just 26 miles, the "50 miles to empty" warning began dinging nonstop. I had to divert from my moving plan to get gas, while paid helpers just sat and waited. I don't think that is a good policy - why inconvenience the customer, and worry him, like that? My policy would be the truck does not leave the center without 75% plus tank filled.

Terry N 
Rating:
3.0

Customer did not leave a comment.

ANNETTE G 
Rating:
5.0

Customer did not leave a comment.

Carol L  |  First Impressions 
Rating:
5.0

Great experience.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

Sophia R  |  First Impressions 
Rating:
5.0

This shop owner is the best in town so if you need a rental for moving go see Tracie!

KIMBERLY A 
Rating:
5.0

Thank you for making this experience fantastic! It gave us peace of mind knowing that this aspect of the home buying process was crazy!

Marie U  |  Overall Experience 
Rating:
1.0

App is the worst thing I have ever experienced. Wi never recommend

Kenneth N 
Rating:
5.0

I found the app rental experience cumbersome; lots of photos and questions. completed the checkout/pickup without any problems or se. was unable to complete the checkin / return process because the app complained about not being able to access my contacts Whatever that means. Thankfully the attendant at the store was helpful and friendly and took care of the drop off for me. Much easier with the live attendant than the cumbersome broken app

Devin S 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C 
Rating:
5.0

I really liked the customer service provided from this location. I received a call letting me know my truck was available earlier than the scheduled pickup time.

RUSSELL J 
Rating:
4.0

Customer did not leave a comment.

BROOKE K  |  Overall Experience 
Rating:
5.0

just a little disappointed that i could not leave my trailer at this facility but they directed me to a u haul dealer close...

charles c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA B 
Rating:
5.0

There's nothing wrong with the location, but I DID have difficulty checking back in when I returned the truck. I still had the truck running while checking it back in, but couldn't get my camera on my Samsung Droid to operate to take photos of the fuel and mileage. I DID take pictures with the camera on my phone for proof of mileage, fuel and time of return, but I couldn't post them on your site. If you need them, please email me and I will email those photos to you! Thank you!

DEBRA C 
Rating:
4.0

I was told a receipt would be emailed. I never received an email or text with the receipt.

Sara C 
Rating:
5.0

Still have not received a receipt and need one for reimbursement. Thank you!

SARAH K 
Rating:
4.0

Customer did not leave a comment.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D 
Rating:
1.0

Overall experience was horrible. I can't just fault this location, but overall Uhaul in itself. I made reservations for the Bartlett, TN location. I flew in from Indianapolis, IN to Memphis and had the Uber take me to that location, only to find not only did my pickup location change without telling me, but the size of my truck which meant I spent more in gas then I should have. So I go into the next location to pick up my uhaul, and my reservation for drop off was Noblesville, IN. I sign my papers to find they tried to change me to drop off in another city. When I asked, they said it was just a suggested place and I could drop off at my closest location. When I drop off my uhaul and the location I initially made the reservation for, they made it seem like I could get charged because it wasn't the location Uhaul changed at the last minute. Give the people what size of truck they ordered, and pick up and drop off location they choose. Quit trying to screw people over with making them pay more money in an already expensive move.

brian b 
Rating:
1.0

Customer did not leave a comment.

COLETTE M 
Rating:
5.0

The cab had a leak and I got rained on during my long trip. Had to wear wet clothes. Not happy!!!!!

DANIEL M 
Rating:
3.0

The Uhaul website was very hard to use, not all locations came up and not all available rental options came up. Thank goodness for the store manager for fixing the issues the website caused.

Shelby E 
Rating:
5.0

Great service

GEORGE M 
Rating:
3.0

The employee working there was excellent. She was very patient and worked hard to get me truck. This review would 1 star if not for her. I was extremely disappointed by the system not having the original truck available at the time of pickup. If it wasn't for your employee I would have been without a truck that day. I had to settle for a smaller than originally planned truck which required more trips, mileage, and gas. I'm going to rethink using U-Haul again in the upcoming move in a couple of months.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

Christina B 
Rating:
5.0

Customer did not leave a comment.

MELVIN G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M 
Rating:
3.0

I booked on line ahead of date I needed. I had to walk and find my truck in gated area. When I used you before truck was ready and waiting up front. When I returned the manager told me I was down. She did not check mileage or tell me how much I was being charged. I had to insist. I’ve had this gal before not very friendly or helpful. Acts like you are bothering her. I will go to different location next time you

Elizabeth J 
Rating:
5.0

It was a horrible experience with uhaul Until I got to this location They were amazing and very helpful

Dustin G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUSTIN G 
Rating:
5.0

Great

Julia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOPHIA C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H 
Rating:
5.0

Great and helpful customer service

MELINA G 
Rating:
4.0

Customer did not leave a comment.

KYRSHAUN B 
Rating:
3.0

11/2 hours cost $150? Less than 35 miles! Never again!😡

Charlotte S 
Rating:
3.0

Wait time way too long to be served - only one person on hand to help customers. I waited approx 30 minutes from time I entered store to the time I was actually helped.

Steven P 
Rating:
5.0

Customer did not leave a comment.

PAUL A 
Rating:
3.0

Customer did not leave a comment.

PETER S 
Rating:
5.0

Dropped off after hours. Mobile procedures were easy.

linda g 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C 
Rating:
5.0

Customer did not leave a comment.

Rick N 
Rating:
5.0

Customer did not leave a comment.

Doug B 
Rating:
5.0

Very friendly staff and organized store

Danilo B 
Rating:
5.0

Dropped off the U-Haul after hours so no one was there but I have picked up from this location before and never had an issue

TYLER K 
Rating:
5.0

Customer did not leave a comment.

jeffrey t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE C 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
4.0

I had booked moving help through U haul and they never showed up.

UNNIKRISHNAN P 
Rating:
2.0

Everything was perfect, except the customer service was very poor. I understand she was busy but you always need to be polite. She was complaining in how slow is the computer and how busy she was with the renting of the storage. She did not help me at all and I have to do it online. She. Complained about my last name that she could not find me in the systems and more.

SILVIA N 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
5.0

Loved the 24hr pick up and drop off, it was very easy to schedule online.

Robert M 
Rating:
3.0

The truck was not in the location that I requested, this added an additional hours drive for pick up.

PAUL P 
Rating:
3.0

Customer did not leave a comment.

Nicolas C 
Rating:
5.0

Tracie was very helpful getting things arranged while we were still out of town. There was a little mixup with one of the units when we stopped in to check in and get the keys, but Tracie quickly resolved the issue to our satisfaction. She also took the time to walk us through the process to get in and out of the secure area, plus the options available to accomodate our movers large truck. All in all, a great experience!

Mark O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
4.0

Customer did not leave a comment.

Micha H 
Rating:
4.0

Getting the truck parked was very difficult. All the other trucks were askew and there was only one parking space available.

Victoria M 
Rating:
5.0

I got the Uhaul and the seats were covered in what looked to be pet hair. It was a bit off-putting. I have asthma so it sort of triggered my allergies. Aside from this the truck was pretty clean. Also I've been trying to contact the Uhaul store to get my receipt that the lady promised and get an explanation of the $10 charge that showed up on my checking account.

DEANDREA L 
Rating:
3.0

Make sure the receipt is sent to the customer. Was told I would get one, but still don’t have it.

APRIL I 
Rating:
5.0

Customer did not leave a comment.

LAMAR A 
Rating:
5.0

Customer did not leave a comment.

Brian L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
4.0

Customer did not leave a comment.

Aaron T 
Rating:
5.0

Renting was efficient and easy.

Robert M 
Rating:
5.0

Tracie and Seth were AMAZING through this moving process

Anthony D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREW F 
Rating:
4.0

Customer did not leave a comment.

THOMAS K 
Rating:
5.0

The Noblesville office went out of their way to accommodate our needs. Uhaul was ready on time and clean. Check in and check out process went smoothly. Will continue to use and recommend.

KURT N 
Rating:
5.0

Customer did not leave a comment.

NICOLA G 
Rating: