I could not have asked for more kind of accommodating people under my circumstances. Had to use two different offices as one referred me to the other to enable me to achieve my desired end. Thankful for everyone I encountered.
noel c | First ImpressionsSelf Storage Units in New Port Richey, FL, 34652
U-Haul Moving & Storage en Port Richey
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U-Haul Storage of New Port Richey
6118 US Hwy 19 N, New Port Richey, FL 34652 View Available Units0.1 miles from this location -
U-Haul Moving & Storage of New Port Richey
5631 US Hwy 19, New Port Richey, FL 34652 View Available Units0.5 miles from this location -
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10314 US Highway 19, Port Richey, FL 34668 View Available Units4.4 miles from this location -
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I would not use this facility again. There are potholes in the road going into the facility. Their slide lock on the door to my unit is rusted over makes it very difficult for a person with some limitations in their hands to slide it And I didn’t realize that there was two steps up little steps into the unit, which I understand Is For water drainage, but the step ups are not highlighted in white or yellow, , and nobody from the facility told me that it was two little steps and I tripped over one of them going into the unit the first time ,so maybe when they’re showing you the unit or opening it for you that they should at least say it verbally since there’s no sign on the steps walking up when entering Most of the staff in the office was very pleasant. There was only one person that was very difficult to understand her on the phone. She wasn’t too helpful. Everybody else was pleasant
BONNIE B | First ImpressionsThe staff was great, always friendly & helpful. The reason I wouldn't recommend you is the driveway. There are huge potholes in the roadway into your facility. I realize you share the driveway with the pizza place but maybe they would share the expense.
Christine G | Overall ExperienceThe customer service team was excellent!!
Joslyn W | First ImpressionsBrittany and the entire staff are amazing and so easy to work with. I will be using Brittany and team ANYTIME we need the services provided. We are currently planning to leave our public storage unit to move the stuff to this location. Thank for all your help.
TRAVIS H | Overall ExperienceThe staff was so helpful and accommodating. We moved belongings between 2 hurricanes and the staff was well prepared and handled the disaster efficiently and with much courtesy.
ALISA D | Overall ExperienceI really appreciate the help from the staff here. We received a free unit for hurricane relief assistance and the staff has been extremely busy but still handled us with care. They even helped make the move out process easier for us by emailing us a final signature document so we didn’t have to come back in. If there is a program that rewards Mrs Strickland (the manager) she deserves it! She was handling several customers who were mad something wasn’t available for them and I watched as I got my unit rented. She handled everyone with such grace and offered a solution to each unhappy customer that everyone was able to be happy with and get the things they needed. As a business owner myself I was very impressed. Treasure the staff at this location and show them appreciation for what they have worked through the past couple months. Thank you for all your assistance!
DAWN L | Overall ExperienceThe staff was always helpful and friendly. When my unit flooded from Helene they were helpful and compassionate.
Christopher R | Overall ExperienceOnly complaint, the office at US 19 and Cross Bayou - is the office for the Uhaul at Country Pizza- no I ne at site. Otherwise no issues- clean over all
SANDRA W | Overall ExperienceAwesome experience renting there. I’ll definitely rent there again if I’m needing a storage unit.
MATT C | Overall Experience