The staff was exceptionally nice, and the facility was easily accessible
Duane K. | Overall ExperienceSelf Storage Units in Nashville, TN, 37209
U-Haul Moving & Storage of Hillwood Plaza
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I had to take a storage during a break up. U-haul was accomodating and very quick . Staff was very courteous.
garner t. | Overall ExperiencePrevious management started charging me for late fees when he had my credit card for automatic payment and was not easy to get through his head that that Uhaul was the problem. Then, I think it is client manipulation to keep raising the fees significantly every 6 months. I would strongly caution anyone I knew that this is the way it works.
suzan d. | Overall ExperienceHave rented storage units and trucks for the last 4 years. Always had great experiences. The staff always goes the extra mile to make sure they give excellent customer service. They are a pleasure to work with.
N Jerre R. | Overall ExperienceWhen I was done using the unit the man was very rude to me. I don't know his name, but he was foreign.
ARNETTA A. | Overall ExperienceAshley is the best manager that has ever been here! If I could give her 1000 stars- I would♥️
Theresa L. | First ImpressionsI was supposed to get one month free with my truck rental. I used the storage room for two weeks and then cancelled. I was then charged a second month and they only refunded one month. So I paid for my “one month free” storage. Scammy
brandon B. | Overall ExperienceA very busy facility. A few times there was no space for my vehicle due to the amount of on site rental equipment. Other than those 3 or 4 times over almost two months our experience met our expectations and the managers were both very hard working and willing to be available.
Jesse M. | Overall ExperienceI doubt I’d ever use this particular U-haul (Annex Ave Nashville) again. My reason is the ramp that goes up to the 3rd floor is dangerously steep. Getting a cart (even empty) up there is hard enough but coming down is difficult and scary. I had to hire someone to help me when I could have done it myself. I’m surprised there is no warning/ caution sign. If I had tried to come down with a full (or even half full) cart, I have no doubt that I would’ve been run over and seriously hurt. I see it as a lawsuit waiting to happen.
Emily M. | Overall ExperienceVery courteous and friendly ! I would always recommend U-Haul.
Ronae R. | First ImpressionsThe customer service agent was helpful with the securing the storage rental.
Kim B. | First ImpressionsMohan was a delight. I called on my way from San Diego asking if it was ok to change locations for a drop off. He was so nice over the phone and helped me immensely once I arrived at the store. I had been driving for 3 days and for him to be so nice really helped me and I could not recommend this place more. Thank you ever so much!
Amy A. | First Impressions