I received an email last Thursday saying that my storage had ended and they were sad to see me go. Needless to say, during a very stressful and difficult time in my personal life, waking up to believe that all of my life's possessions and almost $20k worth of musical equipment and instruments was gone put me at the threshold of having a heart attack. I was disturbed by the lack of accountability or offering to make things right. The person who I called confirmed my locker was still locked and in my name and offered me a free month, although no email to confirm that offer came through and no one was willing to honour or even contact the manager for a reasonable conversation about a gesture towards my inconvenience when I finally did empty my locker one week later. I got out of there as fast as I could because you may just rent empty spaces but people fill them with their lives. Really expected some form of a gesture as the person I spoke to on the phone that morning said the email was sent to the wrong person and he profusely apologized to me. I have screenshots of the email date vs the date I actually checked out if anyone is interested in corroborating this complaint. The staff at the desk during check in and check out, although unable to help me with my complaint, were kind polite and professional.
Scott M. | Overall ExperienceSelf Storage Units in Montreal, QC, H2K2N3
U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 5' x 5' x 8'
Miscellaneous Storage
Size Guide- Rate:
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$89.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $89.95 Per Month
1 Unit Left!
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Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$129.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $129.95 Per Month
1 Unit Left!
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Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$134.95
Per Month
- Interior
- Lower Level
- Street Level
- Climate
- Rate:
- $134.95 Per Month
1 Unit Left!
Split Level Storage
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Small | 5' x 5' x 7.5'
Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 3rd Floor
- Upper Level
- Stair
- Heated
- Rate:
- $79.95 Per Month
1 Unit Left!
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Small | 10' x 5' x 7.7'
1-2 Bedroom Home
Size Guide- Rate:
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$114.95
Per Month
- Split Level
- 3rd Floor
- Upper Level
- Heated
- Rate:
- $114.95 Per Month
1 Unit Left!
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Small | 5' x 10' x 7.7'
1-2 Bedroom Home
Size Guide- Rate:
-
$119.95
Per Month
- Split Level
- 3rd Floor
- Upper Level
- Heated
- Rate:
- $119.95 Per Month
1 Unit Left!
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Small | 5' x 10' x 6.5'
1-2 Bedroom Home
Size Guide- Rate:
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$124.95
Per Month
- Split Level
- 3rd Floor
- Street Level
- Heated
- Rate:
- $124.95 Per Month
2 Units Left!
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Medium | 10' x 10' x 7.7'
2-3 Bedroom Home
Size Guide- Rate:
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$174.95
Per Month
- Split Level
- 3rd Floor
- Upper Level
- Heated
- Rate:
- $174.95 Per Month
1 Unit Left!
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Medium | 7' x 15' x 7.7'
2-3 Bedroom Home
Size Guide- Rate:
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$189.95
Per Month
- Split Level
- 3rd Floor
- Upper Level
- Climate
- Rate:
- $189.95 Per Month
1 Unit Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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2771 rue Mance, Saint-Hubert, QC J4T2H8 View Available Units3.2 miles from this location -
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U-Haul de Saint-Michel - déménagement et entreposage
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U-Haul de Saint-Léonard - déménagement et entreposage
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Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very good service. Thanks 🙏
Robert D. | Overall ExperienceThe service if stockage was excellent but unfortunately the service of truck renting just next to that place is extremely awful and not recommended at all. If you need to discuss you can reach at my phone number.
MOHAMMADREZA N. | Overall ExperienceUn vrai plaisir de faire affaire avec vous. Toujours bien reçu au téléphone et en personne. 💪 Merci Danny Majerovich
DANNY M. | Overall ExperienceI was initially (and repeatedly) informed that there was a problem with my storage unit payment by email and advising me to log into my account. Since I do not have an online account with U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage (my payment details were set-up in person), these daily emails very stress provoking. They also did not indicate what the problem was and/or provide an alternative means of contact. After following up with my bank on August 11th, I managed to contact the U-Haul office to advise them that the problem was at their end (phone call/conversation also on August 11th). I was then informed that this information would be passed along to the Manager, who would text (preferably) or phone if further follow-up was indicated (no text/phone message was received). Unfortunately, the emails persisted until I then received a notice of late payment, but with specific contact information. I immediately followed up by phone (August 16th) and explained the situation, after which, the issue was rectified very quickly and easily. However, this entire situation caused me unnecessary worry, stress, and time, which could have been avoided by providing: - direct contact information (phone/email/webmail) for U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage to facilitate rapid resolution/clarification of any issues; - additional information about the respective problem to avoid the email recipient regarding it as spam; - messages in both official languages (many 'movers' to Québec will not be completely fluent in French); - and avoid 'harassing' long-term reliable clients with vaguely worded 'quasi-threatening' messages.
Pamela I. | First ImpressionsGood price. Too Many cracks ans holes in concrete makes load unstable on buggies, espacially in the slope. loose and crooked stairs in the docking garage. Neon Lights Never Working in the rental unit.
Jocelyn B. | Overall Experiencethank you, i appreciate the security and safety provided by the storage. i have been using the storage unit for over 1 year now, so i appreciate the security and safety. :-)
Jitika S. | Overall ExperienceExcellent service and helpful staff. Clean facility with no issues, the price is very good. Only downside is not finding enough space when needed!
Adam J. | Overall ExperienceMalheureusement j'avais réserver mon local 3jours avant mon déménagement, une fois sur place ,on m'a expliqué que le local a été loué donc j'ai dû garder tout mon stock dans le camion . Le pire dans toute cette histoire c'est que c'était votre erreur, on m'avait expliqué que je me serais pas facturé pour la deuxième journée de location du camion. A ma surprise j'ai été facturé 2journée de location de camion. J'ai passé plusieurs appels même au états unis ,hélas personne n'a pu m'aider et l'employer (une fille qui travaille de soir )
Nazim K. | Overall ExperienceMy experience was very good in general. I just noticed having a mouse infestation last winter. I found a lot of poop everywhere in my unit. This is not the thing that made me move out. I moved into a bigger home. Thank you
Matthieu D. | Overall ExperienceGreat! We looked at a lot of companies before deciding to go with U-Haul. What made the difference in the end was that there were no hidden fees and they did not require us to purchase their insurance (our home insurance already covers our property while in storage). The facility is clean and we are happy with our choice.
Luce B. | First ImpressionsI would have given a 5 stars if the docking area is more convenient!! It is not convenient at all to have to carry boxes from the car up the stairs to access the facility! Please make a ramp!!
Jeannie O. | First ImpressionsAwful customer service. Awful system. Awful everything. I had to wait for 2 hours after reserving a storage and there wasn’t any. And then when we finally found one the elevators were not working. They told me to come back later but they wanted to take me uhaul truck. Awful experience.
Bruno M. | Overall ExperienceHello and thank you for 5 yrs I needed and u where there and I do think u and hope some day we do business together and I am closed and thank you for all was nice too clean up and all done ✅ I do think you me Everard ward ❤️🌺🌴🏖🏄♂️
EVERARD W. | Overall ExperienceUhaul was well priced, clean and mostly suited our needs. Being downtown, it would have been better to have longer opening hours but aside from that, we had a great experience!
Sarah V. | Overall Experience