I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn’t do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn’t mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue “should be resolved in a few months”. If I hadn’t already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

First time I’ve been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.

very professinal

Excellent job guys thank you very much

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

I liked the inside parking and loading zone. I don’t like paying over $100 a month.

The easy access plus beds for moving made the experience quick and painless.

Great experience, quick rental and move out easy service!

Great job

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

Greatest

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

only down side was when clearing out storage, noticed mouse droppings.

N/a

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Five star approval!

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Great service and fast.