Comentarios de los clientes para U-Haul Moving & Storage of Montgomery

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Montgomery

Clasificación general:

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christine l. | First Impressions |
Clasificación:

Very professional and nice staff Very clean facility

ANTHONY K.
Clasificación:

El cliente no dejó un comentario.

ANDREW C.
Clasificación:

El cliente no dejó un comentario.

BRANDON T.
Clasificación:

El cliente no dejó un comentario.

Tammy L.
Clasificación:

I was very upset about the fact that I booked a 20' truck two weeks in advance but when I got there, there was only a 15' available. My items would not fit as I suspected so I then had to rent a secondary truck. I was moving to a different state so coming back for a second load was not an option. Then in the 15' truck that I was driving, the heat that was coming from the engine in the bull area between the seats by my legs was SO HOT that I had to keep pulling over to give my leg a chance to cool down because it was actually burning me! When I returned the truck, I told the guys what happened with the heat and they informed me that whoever worked on the engine last didn't close the cap properly so that is why it was so hot. For 7 hours I had to deal with direct heat from the engine searing my leg 😡 My leg was bright red for two days! My friend who is a registered nurse said that I had first degree burns. The guys at the drop off location said they would notated my account about it and also note how the cap over the engine was not properly closed. I never heard a single thing back about it....

Darrin H.
Clasificación:

El cliente no dejó un comentario.

Rachel L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRADLEY H.
Clasificación:

Great team. Good experience

Erwin B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrew C. | First Impressions |
Clasificación:

The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti

Edgar T.
Clasificación:

I always choose this place because their car trailers are always in excellent shape, and the employees are very helpful.

TIMOTHY J.
Clasificación:

None all went well

Lynn F.
Clasificación:

NA... Same as above.

ROCIO C.
Clasificación:

The only thing is that the gas meter when I returned it showed a little less than full thank and I didn't see the need to fill it. When I returned it I got charged 12 dollars. The contract said 3 dollars and some change per gallon. So it was kind of confusing for me so I don't thing if I don't have to return I wouldn't do it

CHRISTOPHER R.
Clasificación:

El cliente no dejó un comentario.

Daniel W.
Clasificación:

El cliente no dejó un comentario.

Nathan K.
Clasificación:

El cliente no dejó un comentario.

Jeremy D.
Clasificación:

Excellent experience all around. Very helpful staff. Did contactless pickup and dropoff of a 5x8 trailer due to my concerns about COVID. Everything went very smoothly. Will definitely use this location again. Thank you!

KEITH B.
Clasificación:

El cliente no dejó un comentario.

JoAnn G.
Clasificación:

I have greatly mixed reviews. Truck trivers and guys and gal that delivered and picked up were nice and helpful. Your office leaves a lot to be desired. I had to store my things much longer than expected and was given no help as far as money spent to you. Very often person on phone was clueless and or rude. Getting my things out of storage was an absolute nightmare and cost way more than pick up No consideration was given to reduce costs for scary storage. Delivery charge way out of line and should be reimbursed. Should cost the same as drop off price not more. No customer service by office and manager. One guy said my credit card didn't exist. Argumentative instead of helpful. Have a lot to learn aboit customer service and how to treat customers.

JOEL G.
Clasificación:

Great service.

lynn w. | Overall Experience |
Clasificación:

Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.

DAGOBERTO C.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

Unfortunately, this was not a positive experience. As of today we do not have our things that should have been shipped to the destination back inn September. The most recent conversation we had with a local representative was one of the most unacceptable forms of " customer service". Every time it appeared the issues were "handled" we would be directed to someone else who showed us even more errors. I want to type all of the details of our terrible experience, but I will wait to update once we have our container that we were very rudely. told we would to receive our box until we paid them even more money than we should be paying. I will be updating this review on all platforms post our conversation with the corporate office

Ralph F.
Clasificación:

Good customer service and equipment was clean and reliable

Marcius C.
Clasificación:

El cliente no dejó un comentario.

PETER Z.
Clasificación:

El cliente no dejó un comentario.

ROSITA W.
Clasificación:

Stop allowing employees to take personal e Information on their personal phones. The liability is grave, unprofessional, and disturbing. To say that you trust your employees is fine bur the customer doesn't know your employees and in this environment its dangerous. We trust they will what is expected until they don't then who suffers?

Steven Z. | First Impressions |
Clasificación:

Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!

John K. | Overall Experience |
Clasificación:

Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.

MARK S.
Clasificación:

The person that i worked with on Saturday was rude and seemed to be uninterested is helping or me being there. He was very short and just wanted me to be gone.

DANIEL H.
Clasificación:

El cliente no dejó un comentario.

Frank M.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Jennifer M.
Clasificación:

Original U-Pod Service, in July of 2018, went well and had no issues with time of D/O and P/U of Pods. U-Pod Delivery and Pickup in October of 2020 went very well with excellent timing of delivery and pickup. Donna was extremely helpful, friendly, and provided excellent communication and directions/information about the process of the delivery and pickup.

ISAIAH B.
Clasificación:

could clean truck after every use

YOLANDA T.
Clasificación:

Nothing everything was perfect

JANET A.
Clasificación:

When renting car dollies, explain to the customer how the chains go around the car axle to ensure the car stays on the trailer. I know the info is online, but, there are some older folks who don't use the internet. Don't assume.......it would only take 2 minutes to explain. Safety first!

Diana S.
Clasificación:

El cliente no dejó un comentario.

Martin M.
Clasificación:

Jeff was very helpful and made the rental process go professionally

MEAGAN D.
Clasificación:

The truck was water-resistant but it leaked heavily onto the boxes and caused significant water damage, there were also ashes left in the ashtray and crumpled papers left between the seats. The workers inside were really nice and friendly, but no one was wearing masks and we were also encouraged to not wear masks. We did have a problem with the reservation that was ended up being resolved well, everyone was helpful and the move really wasn't that bad, but it was a little more stressful than expected on an already stressful day.

RICHARD B.
Clasificación:

El cliente no dejó un comentario.

WILLIAM K.
Clasificación:

El cliente no dejó un comentario.

EDGAR P.
Clasificación:

El cliente no dejó un comentario.

MATTHEW R.
Clasificación:

El cliente no dejó un comentario.

Steven M.
Clasificación:

El cliente no dejó un comentario.

Shayna M.
Clasificación:

Never ever using you guys again. You really want to know have a manager call me. Asked to speak with a Manager 2 days ago and nothing. Fuck you guys for charging me for false promises never kept.

Carmen O.
Clasificación:

Everyone was very helpful

FREDERICK B.
Clasificación:

El cliente no dejó un comentario.

JEFF R.
Clasificación:

Quick and easy, no issues.

Rachel D.
Clasificación:

El cliente no dejó un comentario.

ROY M.
Clasificación:

El cliente no dejó un comentario.

PATRICK N.
Clasificación:

Agent struggled with the tow dolly lighting but stuck with it and made it right. Great employee who was patient and professional. Thank you!

Alfonso R.
Clasificación:

I scheduled everything threw the app and it was fast, simple and easy just walk in to get the key and that was it. Good location

Keith B.
Clasificación:

We ordered 4 dozen blankets and only received 2 dozen. MAKE SURE YOU GET WHAT YOU ORDER! THERE ARE ONLY 6 blankets in a bag. If they are out out their bags, count them.

Scott I.
Clasificación:

During COVID, the employees should wear masks

Paul S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Jeff was absolutely wonderful and very helpful

Angela M.
Clasificación:

Rep was great! He was attentive, understood my needs, took time I needed and overall made it a pleasant visit. I will come back again because your rep was great.

JASKARAN K.
Clasificación:

El cliente no dejó un comentario.

Daniel G.
Clasificación:

Car dolly was beat up, discover a missing rubber chain retention piece. Right tire retention strap would not release.

CANDRAS S.
Clasificación:

El cliente no dejó un comentario.

Fitzgerald M.
Clasificación:

Employees were customer friendly, had me in and out in minutes

Diane G.
Clasificación:

El cliente no dejó un comentario.

WILFRED O.
Clasificación:

Truck was scheduled for 8:30 Then you rescheduled for 11:30 which messed up my plans At 11:30. No Truck. If it wasn't for a problem with another renters ability to rent a truck I would have been in a bad way

Luis O.
Clasificación:

El cliente no dejó un comentario.

Hao N.
Clasificación:

The app is terrible, keeping running into error and the customer service line take forever to pick up. When I returned the truck, it didn't give me the code access to the key box. Because Uhaul closed on sunday, I have to come in person to return the key the next day, wasted my whole morning.

Linda J.
Clasificación:

El cliente no dejó un comentario.

JERRY G.
Clasificación:

Work needed on customer service. Staff seems annoyed when asked questions. I was also significantly misquoted on blanket rental. Acquired that service at another location.

Randy W.
Clasificación:

None

burce B.
Clasificación:

The truck was old and the roll-up door in back was very difficult to open and close. I've rented many U-Haul trucks over the years and this was the only one that didn't open and close smoothly. I really dreaded having to open or close it. Other than that the truck ran well enough and was clean.

John N.
Clasificación:

El cliente no dejó un comentario.

Hunter K.
Clasificación:

El cliente no dejó un comentario.

Angela A.
Clasificación:

It was a seemless process. Check in was quick and informative. Their customer service was was seriously top notch. I've never rented a truck or used a ramp and the gentleman helping me took the time to go over everything in detail until I felt comfortable doing it myself. I wish I knew his name he was awesome!

Bianca A.
Clasificación:

Rude employee

Jose S.
Clasificación:

The site where I picked up my truck was great, the problem was I reserved a 15 foot truck 2 weeks prior to my move date, thus truck was rented at a location 6 miles from my residence. The day before my scheduled pick up, I received an email saying I could pick up my truck at 1:30pm at a location 30 miles from my residence. I called uhaul and asked why my reservation was not honored. I was told even though I made a reservation 2 weeks prior, there was no guarantee to my reservation because it depended on the availability of the trucks. This is complete nonsense, if reservations are not honored, what's the point of making them? This could have ruined my entire move. My goal is to never use uhaul again for any of my moving needs.

jamelin J.
Clasificación:

Don't tell your customers you don't have an available trailer for them when you have 5 sitting in your lot. Worse experience ever. Im buying a trailer just so i don't have to use uhaul again. Fucking ridiculous...

NASSAR R.
Clasificación:

Have clean vehicles that have sanitizer during this covid era. Had dog hair and van was dirty.

Kristopher O.
Clasificación:

El cliente no dejó un comentario.

BRIGETTE B.
Clasificación:

El cliente no dejó un comentario.

HAROON S.
Clasificación:

I entered the main lobby and no one was there, and I waited for around 30 minutes till someone from UHaul apeared, I was already in a hurry, and waisted 30 minutes of my time when everything could've been completed in minutes.

Katie L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRYAN S.
Clasificación:

El cliente no dejó un comentario.

Daniel G.
Clasificación:

El cliente no dejó un comentario.

Judy M.
Clasificación:

El cliente no dejó un comentario.

DENISE C.
Clasificación:

a complete and utter stressful time dealing with uhaul. I gave you another chance and you proved to me that you are a horrible, unprofessional company. NEVER again

Lenell B.
Clasificación:

El cliente no dejó un comentario.

EDGAR T.
Clasificación:

On the day I returned the equipment the two girls at the front desk didn't look like they wanted to be there. I was the only one in the store I stood there they didn't say anything to me and just kept ignoring me. It was very rude. That's not a way to attract customers specially in this rough times.

ambree D.
Clasificación:

El cliente no dejó un comentario.

Peter A.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

RONALD S.
Clasificación:

El cliente no dejó un comentario.

DARRIN R.
Clasificación:

None.

ronald C.
Clasificación:

Keep doing what you're doing now!

ron B.
Clasificación:

Shipment was delivered to a U Haul Depot in East Naples that had no way to deliver it to our home. We had to take our own vehicle to the depot several times in order to get our possessions to our home. This after numerous phone calls to finally locate the shipment.

JUDY M.
Clasificación:

El cliente no dejó un comentario.

William W. | First Impressions |
Clasificación:

The initial details were explained well. When I made my decision, everything else went smoothly.

William W.
Clasificación:

El cliente no dejó un comentario.

KENNETH BON B.
Clasificación:

El cliente no dejó un comentario.

Glen P.
Clasificación:

Nice people

joshua H.
Clasificación:

El cliente no dejó un comentario.

PATRICK C.
Clasificación:

I just want to say how great this location is, I was so tired when I dropped the truck off late at night that I locked my wallet in the truck. I realized it right after the door closed so I decided to go home and get up early to be there as soon as they open. On my way there I got a call from an employee letting me know that have my wallet and it is secure. What a relief that was to know that they were so professional and really put my mind at ease. Thank you

tokay R.
Clasificación:

El cliente no dejó un comentario.

Douglas D.
Clasificación:

Your online reservation policy is a joke! Rented 26' truck to be picked up 5 minutes from my house and was told the day before I would have to go 80 miles to another state to pick one up

JOHN S.
Clasificación:

Stick to the scheduled delivery date. Ours was delayed twice.

THOMAS K.
Clasificación:

Chris was great.. others not so..and rude

Mel D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

G T.
Clasificación:

El cliente no dejó un comentario.

Chris E.
Clasificación:

I reserved a 20 ft truck for the Montgomery location, the day before pickup I was called and told the truck was available for pickup in Des Plaines which is over an hour away. You should not have to drive an hour to pick up a truck that was reserved 3 weeks in advance. If it was unavailable for that location you should be notified right away.

WILLIAM O.
Clasificación:

El cliente no dejó un comentario.

RUSSELL S.
Clasificación:

El cliente no dejó un comentario.

Robert H. | Overall Experience |
Clasificación:

Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.

John K. | First Impressions |
Clasificación:

Super nice facility and super easy to rent from start to finish

Charles Q. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nick p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cortney M. | Overall Experience |
Clasificación:

The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.

Celoie M. | Overall Experience |
Clasificación:

Nice and clean place

Pete O. | Overall Experience |
Clasificación:

Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we’re going is as competent and nice.

Marshalyn V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ryan m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert P. | Overall Experience |
Clasificación:

This facility has an outstanding staff one of the ladies at work to the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning

john g. | First Impressions |
Clasificación:

Would be helpful if keypad could be blocked from the sun. Very difficult to read.

Mel D. | First Impressions |
Clasificación:

Very nice and helpful staff

gaither raye g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ida V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cheryl S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donald P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Sean S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christopher R. | First Impressions |
Clasificación:

I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

Bria E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steven F. | Online Move In |
Clasificación:

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn’t do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn’t mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue “should be resolved in a few months”. If I hadn’t already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

hector c. | First Impressions |
Clasificación:

First time I’ve been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.

Daniel G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nicholas D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

anthony v. | First Impressions |
Clasificación:

very professinal

Roy M. | Overall Experience |
Clasificación:

Excellent job guys thank you very much

LOLA K. | Overall Experience |
Clasificación:

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

Jesse J. | First Impressions |
Clasificación:

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

Michelle P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sarah P. | Overall Experience |
Clasificación:

I liked the inside parking and loading zone. I don’t like paying over $100 a month.

EJ C. | First Impressions |
Clasificación:

The easy access plus beds for moving made the experience quick and painless.

Jason H. | Overall Experience |
Clasificación:

Great experience, quick rental and move out easy service!

scott j. | First Impressions |
Clasificación:

Great job

charaine l. | First Impressions |
Clasificación:

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

marshall j. | Overall Experience |
Clasificación:

Greatest

Patricia D. | First Impressions |
Clasificación:

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

Joshua L. | Overall Experience |
Clasificación:

only down side was when clearing out storage, noticed mouse droppings.

Kristine W. | First Impressions |
Clasificación:

N/a

Dan S. | Overall Experience |
Clasificación:

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Jim S. | First Impressions |
Clasificación:

Five star approval!

Tyler S. | Overall Experience |
Clasificación:

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Robert M. | Overall Experience |
Clasificación:

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Joshua L. | First Impressions |
Clasificación:

Great service and fast.

mike c. | First Impressions |
Clasificación:

Sales person very helpful and knowledgeable!!

Jason H. | First Impressions |
Clasificación:

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

SCOTT S. | First Impressions |
Clasificación:

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

jared v. | First Impressions |
Clasificación:

Great service at this location very happy with the transaction good customer service as well

Anna T. | First Impressions |
Clasificación:

It was a wonderful and easy experience! Very helpful and quick and easy process!

Juan H. | First Impressions |
Clasificación:

excellent customer service

Lisa E. | Overall Experience |
Clasificación:

The whole process was smooth! Jemma was very helpful and nice!

SUSAN F. | Overall Experience |
Clasificación:

Made reservations online for truck but did not have truck for me.

Mike G. | First Impressions |
Clasificación:

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Jennifer K. | First Impressions |
Clasificación:

Mr Smith was very kind and accommodating!

Joshua S. | Overall Experience |
Clasificación:

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

crystal s. | First Impressions |
Clasificación:

Great customer service

Sean F. | Overall Experience |
Clasificación:

Jeff and company were great to work with and were very helpful when I had questions or needed help.

Gerald A. | Overall Experience |
Clasificación:

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

bonita t. | Overall Experience |
Clasificación:

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

Kathy J. | Overall Experience |
Clasificación:

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Charlene C. | Overall Experience |
Clasificación:

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

JoAnn S. | Overall Experience |
Clasificación:

Very satisfied with my entire experience.

Na Yun C. | Overall Experience |
Clasificación:

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.

Ricky J. | Overall Experience |
Clasificación:

Will come here again

Jesus G. | Overall Experience |
Clasificación:

Tanks for all

Trevor & Kara W. | First Impressions |
Clasificación:

It’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

latina b. | Overall Experience |
Clasificación:

Very friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.

Rob K. | First Impressions |
Clasificación:

Very friendly service.

Charlene C. | First Impressions |
Clasificación:

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

Gerald A. | First Impressions |
Clasificación:

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

Lawrence T. | Overall Experience |
Clasificación:

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

Patrick B. | Overall Experience |
Clasificación:

very nice facility

vickie b. | Overall Experience |
Clasificación:

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!

Angelo Z. | Overall Experience |
Clasificación:

Staff was amazing! Would rent from again.

Antoinette B. | Overall Experience |
Clasificación:

Donna was great to work with, she was very accommodating.

JoAnn S. | Reservation |
Clasificación:

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

Angelo Z. | Reservation |
Clasificación:

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

connie z. | Reservation |
Clasificación:

All good! Very friendly staff and very helpful!

Al S. | Overall Experience |
Clasificación:

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

MARIA A. | Reservation |
Clasificación:

Customer agent was impatient and rude.

elizabeth V. | Reservation |
Clasificación:

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

Vicki H. | Overall Experience |
Clasificación:

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

Denny E. | Overall Experience |
Clasificación:

staff was very helpful.

Melissa M. | Overall Experience |
Clasificación:

Very friendly and helpful staff.

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