Very unprofessional at this location. The customer service was basically zero. No hello , hi how can I help you today ? It was very cut and dry and uncomfortable. When I returned the truck, I was waiting in line for my turn , and I hear an employee say." We just need the key". Didnt ask if everything went OK, didn't have to sign anything, no one checked the truck out upon return. I thought it was strange. Then I received my receipt via e mail which is over charged. Now I will have to call them to get it straightened out. Would not go back to this location.COLLEEN B.
Trailer Rental & Towing in Montgomery, IL at U-Haul Moving & Storage of Montgomery
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Montgomery, IL 60538
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Great experience with no problems!!ERIC R.
Vehicle its self seemed low on compression, very slow acceleration. Problematic on the interstate but otherwise it ran well.ANTHONY C.
Our rental is due on the 7th but we emptied it 4 days ago and we're told they don't prorate. So we paid $176. for a few days. Sounds like a SCAM. I really would like to have a refund for the 26 days we won't be using.GARY M.
The staff are extremely helpfulLEVI C.
Truck had soil on the driver's floor and it smell like a smoker's car.Guillermo G.
The manager should have never rented out this 21 year old trailer. The tires were bald and the wheel bearings were loose. I complained about the tires and the manager said they were "fine". Pomps tires confirmed the tires were unsafe and they further did a bearing check and said the bearings were bad. Manager at Montgomery Uhaul needs a course on tires.MICHAEL H.
Just perfect, thank you.KENNETH C.
Again everyone very friendly and helpfulThomas P.
Amazing service thanksROY M.
I always rent from this location and never had a problem, excellent service.EDGAR T.
The customer service was very good and quite professional. Someone loaded my appliance dollie into my car and removed it for me, as well. I am happy with my experience.Shari G.
super far from locations i picked and reserved. time was completely wrong tooAja H.
Employee I first talked to was rude and unhelpful. Next employee was ok but sick, hoarse and coughing without a mask. Then the return was marked an hour later then returned and charges were not accurate and I was overcharged. Plan on disputing charges.Irene T.
Faster service Don't charge fees that were not approvedJASON B.
Always a good experience with this location.ARTHUR C.
Why do I always feel like I am at the DMV or the social security office where the employees at like customers are bothering them and we should be glad they are willing to talk to us? I have spent thousands of dollars at renting trailers, trucks and storage facilities and I get the same experience at every location I have visited. Don't believe me? Check my buying history. Don't have that? There is the problem.ALAN C.
None. Excellent experience and a high quality trailer.Gregory L.
Reservation charged me a lot more for the day. The toll payment directions were followed but I still ended up receiving a bill.CHARLES J.
I was attended with great and speedy service. She was very professional and polite. I could not have asked for any better service.GERMAN C.
Service Representative was pleasant and professional.VERONICA J.
Trailer had inoperable lights on the passenger side. I notified the cashier at the time of rental that I would be driving over 1000 miles with it and needed good lights and tires. The cashier checked my lights after hooking up the trailer. I once again, insisted that I needed tail lights, turn signals, and brake lights all to work. She insisted that they were working and was responsible for checking the lights during the hitching process. The lights were not operable and I feel lied to. This put me at risk and I had to talk my way out of a ticket half way through my trip. This was completely unacceptable.KYLE B.
The service at this location was awful. Most of the associates were not wearing their mask. One was talking rude to a customer over the phone and another associate was talking about another customer loudly and on the floor for everyone to hear. When I first came, they could not find my reservation. When I got my keys, no one showed me what car it was so I walked around until I had to walk back into the place to ask. The truck had a sign still in the windshield and I was not told that it was our truck. We were told to tuck the sign behind the seat, as it was not prepared for us and we were not told how to identify the truck by the numbers on the top of the truck that matched the key. The people working there made the experience upsetting.Melissa V.
Wear masks insideKenneth J.
The woman who helped us with truck pickup, was wonderful. Very helpful, friendly, and efficient. Wonderful experience.DORREEN B.