Don’t know the guys name at the desk that helped me, but he was efficient and quick at doing his job.
FLETCHER L. | First ImpressionsSelf Storage Units in Madison, TN, 37115
U-Haul Moving & Storage of Rivergate
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Storage of Rivergate
1476 Gallatin Pike N, Madison, TN 37115 View Available Units0.2 miles from this location -
U-Haul Moving & Storage of Madison
121 Moving Center Ct, Madison, TN 37115 View Available Units2.7 miles from this location -
U-Haul Moving & Storage of Hendersonville
208 W Main St, Hendersonville, TN 37075 View Available Units4.8 miles from this location -
U-Haul Moving & Storage at Mt Juliet
14535 Lebanon Rd, Old Hickory, TN 37138 View Available Units8.8 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I went there. There’s where never an associate at the desk . I’ve waited for about 30 minutes for assistance
Jacob M. | Overall ExperienceMark was very helpful and customer service oriented. He took the time to explain things. I will recommend Uhaul @1515 Gallatin rd to all my family and friends. Thanks
JAMILA R. | First ImpressionsThe staff was rude and always acted like you was inconveniencing then by needing a trailer or making a reservation. I wanted a drive up unit and reserved a drive up until and they told me reservations don't matter and gave me a inside unit upstairs that leaked so.my stuff got wet. Then both times I have to get a trailer from them they said it had to be round trip and not one way. The first time they fixed it, but this last time they refuse to fix it and only wanted to give me a 5 hour rental of the trailer. Also because I never heard back from customer service like I was told when I call them I have to drive 3 hours with an empty trailer on the expressway to return it. I will never deal with that uhaul again
Lee P. | Overall ExperienceI reserved a unit a month in advance online and when I arrived the day before the move, they had non on the size I reserved. They rented me the smaller size and the location moved to a second floor down narrow hallways. It is not feasible to move furniture to that location so I had to cancel the reservation. Very disappointed.
Mary F. | First ImpressionsThe staff are awful except for Victor and a tall black young man. Money was stolen from a moving referral, the staff do not have correct info to give to customers or that is their excuse for trying to over charge people. Rented a tow behind and it was full of debris and the woman "manager" (she says) is just the worse!!!
BILLIE S. | Overall ExperienceThe employees were friendly helpful"and went above and beyond to ease my anxiety and stress that comes with moving.Manager was exceptional!
Teresa Q. | First ImpressionsGreat customer service.
Dezerick K. | First ImpressionsThe only thing that bothered me was the unprofessional demeanor, attitude, and the way the young man talked to me. After all I'm giving uhaul my business and money, not saying I'm special or important, it's just a way to talk and carry yourself when representing a company. Customer service ain't for everyone. There should be a class on how to conduct yourself and how to talk to your customers. Other than that every thing was fine. Now the first night I came into the facility a young man names Kaheem helped me and he was very helpful and professional.
TANYA H. | First ImpressionsThe front door doesn’t close. The guy checking me in was short with me and was watching the football game. Please fix the door.
NATHAN L. | First ImpressionsGetting a moving truck (which we already had reserved) & a storage unit was a very long process. We arrived at 9:15, & finished at Uhaul around 10:20. And the guy told us the total, we od with card, then he told us about insurance on truck, we paid that with card, then he mentioned we had to have insurance on contents in storage unit, we pd with card. Would had been more simpler to do all different transaction at same time. But the guy was nice.
KAREN M. | First ImpressionsVery helpful staff.
Andre C. | First ImpressionsThank you for your service
Herbert M. | First ImpressionsThey are the best and the most friendly people for the type of work that they do and very respectful it was always clean and smelled good and they called everyone by their names and I always left with a smile on my face. Once again they are all great I will be back without a doubt.
Bonita H. | Overall ExperienceI feel like I should have got a discount because I was displaced because of the tornado, I lost my home. They could if given me a discount I also rented a storage from them but they just not helpful or sympathetic
TIFFANY S. | First Impressions