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Esme P. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Rivergate
Testimonials From Recent Customers
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I appreciated the entry for the truck to back in and use the truck ramp to slide heavy items into the truck We didnt notice it at first. Great place to do business. Customer service is the greatest!
HENRIETTA H.Great location for me great people to work with
Henrietta H. | Overall ExperienceMy U-Box took about 10 days past its "guaranteed delivery date" to get here. I called several times to get an estimate of when it would arrive and got no answers. On all of these calls I repeatedly asked for the location of my box, to which every operator replied that they couldn't tell me because that information was not available to them. (Bear in mind, you can track pretty much anyone if they have a smart phone in their pocket.) U-Haul barely ever asked me my name when I called and proceeded to develop an attitude with me when I repeatedly asked where my box was. To boot, when my box finally arrived, my big-screen TV was broken. This company does not seem well-equipped to handle the volume of orders they've received lately, and their customer service team is lackluster at best. Never did I feel comfortable that my life's belongings were in good hands, and when they arrived I found some of my things to be broken. Wouldn't recommend this service to anyone, and the $50 they give you for every day they're late on delivery is not worth the headache.
BENJAMIN F.PLEASE even out the floors. Kudos on repurposing the building but the uneven floors make moving an awkward load hard. The courtesy carts are wonderful and necessary since the facility is so large but if your storage is on the ground floor, and far from the dock, you have to creep along or your load will bounce off the cart. Other than that I would give this place an excellent.
EDDIE H.Have more employees that aren't under the influence and have employees that actually help the customers the way they need to be helped and also have employees that don't give the customer false information upon payment
HEATHER B.I keep getting e-mails in error and the e-mails do not contain a selection "If this was sent to you in eoor, click here to let us know". Calling was useless. Respectfully, Adam
ADAM B.These folks are great. Second time to recently use their services. And I am totally satisfied. From the counter to the drop off. Everyone I encountered was very courteous and helpful. Will drive to this center while passing many others to use their services.
JAMES B.Staff was helpful and friendly.
BRYAN J.I love the customer service, she took really good care of me... I'm very happy
Nyke L. | Online Move InCheck engine light was on and had hard time starting
BEVERLY W.Joe was a great help... made it a great experience.
SCOTT J.Staff was friendly and helpful. Dennis and Michael
MICHAEL O.Nothing to add. Great and courteous service.
Marcus R.From pickup to drop off. These guys are great. Very attentive and geared to customer service. Rare these days. Thanks guys
JAMES B.It seams to be managed very well
RONALD F.Best Uhaul storage ever!!
CLAIBORNE TANN B.Don't remember his name but I believe that man went above and Beyond to help me out, felt like I made a friend.
Junior H.The truck clearly had had a smoker in it. I had to drive about 100 miles total today in a truck that stunk of stale cigarettes covered up by some sort of air freshener, but it was a pretty miserable experience. Also, there was an error message regarding tire pressure and the employee said it was nothing big, but driving all day with that tire pressure warning was not pleasant at all. Also, I had to wander around the location when I was picking it up trying to find someone to help. Found an employee cleaning trucks and he tried to call someone, but said he couldn't find anyone so I had to just stand around and wait. Someone finally showed up to assist me, but the delay was rather inconvenient. This was all during the pick-up. The guy at the drop off, I think his name was Joe, was very nice and did a great job so kudos to him please.
Anthony P.This has been a horrible experience and the general manager, Marvin Perry, has been promised to call and respond to me . The office number is not staffed and almost every call goes to customer service.
Kortland F.Everything was great, loved the automated check-in process online. Very convenient.
Reid B. | Online Move InThis place is horrible.
KENNETH T.My U-Box did not arrive by the guaranteed arrival date. My suggestion for improvement would be for better communication when this happens. No one was able to tell me where the U-Box was, if it was lost, or if it was in a ravine. A tracking device on the U-Box would have alleviated the stress I felt not knowing if or when I would get my items. In the end my U-Box arrived, intact, with all items in great condition. I would use U-box again if needed.
audrey W.The service was excellent, all our questions were answered - especially about the trailer we were pulling with the car on it. Both the 10' truck and the trailer worked well. Very pleased with our experience.
LAURA R.Nada
STEPHAN M.……
Deghulle K.Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!
Tasha C. | First ImpressionsMy car hitch emergency brake was not checked for my safety in paid extra for this. Need my money back. It was left up
MAMIE J.I love the staff at this location. I end up hanging out and chatting with everyone when I pick up a trailer. 10/10 my favorite uhaul location.
JAMES ALAN L.Great and helpful staff
BENJAMIN L.Answer the phone, or have staff available to answer the phone.
Michelle R.Customer service for pickup was great to talk to and very helpful to get truck setup for me. They were very busy and short handed but helped everyone, including me quickly and professionally, thank you!!! Truck however was completely abused and dents all over it. The interior was outdated, no radio and so noisy you couldn't hear the person in passenger seat. The exterior was okay but the side mirrors, doors and door panels were not secure so shook the entire time so couldn't see traffic out mirrors. However, the storage in back was very clean and functional so all the moving supplies were supported and kept clean in transit. This unit is very functional for local moves but not a unit setup for long haul and should not have given for 650 mile move.
ROBERT M.Rude management
pierre M.The length of time it took to pick up the trailer and complete the transaction was very long
ANITA J.I was told that Uhaul had a 10% military discount and I had to get it when I arrived in person. I was told when I asked for it Uhaul did not have the discount. Either the discount needs to be applied when you speak to reps on the phone or something.
LAVELLE M.The women who dropped off for storage and returned them and picked up again was AMAZING. She truly did her job well and with kindness. She is very skilled in communication. She checked each time a day or two before coming to make sure timing was what we needed and when I needed another week she took care of making the adjustment and made it extremely easy. She placed them exactly where we wanted and needed. When I wasn't able to be there to receive my stuff back she followed directions on the placement perfectly. She checked again to make sure before picking them back up the following day for the final return. I dont usual take the time to write comments but she really made that part of our stressful move A breeze. Both my husband and I could see how nice she was and appreciated her tone and that she was never short with either of us. We really wish more people in the service industry was like her. The uboxes are reasonable priced, although they are not big because of their size the fork lift allowed for better and easier placement. Where as my big POD from another company had to be placed in a larger area do to the machine used to place it. Two of the Uboxes was the size of the other pod and cheaper.
jessica B.Haven't gotten my deposit back even though everything was done as instructed in the contract. I wasn't told I would need one when I made the reservation. Had I not had a spare $100 on me I would have driven over an hour to be denied a uhaul. That's the fault of the company not the location. Will not be using Uhaul ever again. :)
ZACHARY P.I signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.
breon a. | Overall ExperienceThey charge me over day plus 2 gallon of gas. I deliver the truck one day early and i don't receive any credit to my credit card for this day and insurance costs. I try use the app for deliver the unit and the picture section was fail all time. I have my gas picture with millage.
Rafael M.Rented a truck thru Springfield storage location. Due 5o double booking They transferred us here and gallayin pike had no idea about it. The trucks Interior light stayed on always. Tried calling uhaul on gallatin pike they never answer their phone. Held for road service they had bo idea how to help. Just call back if the battery dies! Uhaul is always terrible.
STEVEN R.Excellent staff!
BROOKE S. | Overall ExperienceVery helpful and understanding employees & managers.
Tara W. | Overall ExperienceMarvin and his staff when above and be yound to help me find move in help after the movinghelp.com mover failed to show. This locatwion should receive 10 stars.
HOWARDARTHUR D.I got charged a fee for returning the equipment to the wrong location, when this was in fact the location i selected to return to. I later noticed a typo in the paperwork that was made in the first location that I'm now paying for. The manager of this location was going to look into it and resolve the problem, which hasn't happened yet, so now im going on 2 days of dealing with that. Ive had a horrible experience with this whole thing as it is and simply refusing to pay $47 for a typo. I will be calling them again tomorrow.
KRISTINE A.Newer trucks would be nice, mine was pretty old, the oil light also came on, but went back off! I missed leaving a blanket and I have it in my SUV to return back to store. Gracias.
BOBBIE S.This place is amazing. Super helpful staff, clean, usable and an actual Uhaul place! Highly recommend.
John G.Staff was very helpful!
AMANDA C.I don't know if it's was the computer or the internet I believe it was BOTH but the poor employees tht were working the desk were doing everything they could to quickly check every one in and out and it was painful to watch them struggle! They need better equipment it was a terrible customer experience but not due to the employees - they did above and beyond in their role- I could see how frustrated it was for them waiting on the computer system !
Kimberly K.A team of cheaters and losers operating the store. Move them out if you wanna keep the store running. A hell experience I had never before.
Satyabrata S.This particular branch was very helpful and kind
Ronald C.I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.
Eddie H. | Online Move InEverything was fine until I had to check it back in after hours... The instructions definitely could tell you to put keys in drop box at the start instead of after it says lock the doors. I accidently locked the keys in the truck. The location I used waited until 3pm the next day for me to come solve the issue. I paid 80 dollars to get the lock picked. I went to return my keys before the close time and the doors were already locked. Now I'm being charged double. After this I would never consider Uhaul a company worthy of doing business with ever again.
CHRISTOPHE D.The vehicle needed new windshield wiper blades. In general, ability to speak with someone on the phone would be preferred to continual referral to website.
Ksanti M.very rude unhelpful staff. the location is clearly understaffed. If they paid a decent wage they would not have problem hiring people. The receipt I was sent - two days after I returned the truck - does not match the charge to my credit card.
MICHAEL P.All good Except…My movers did not show up . Will not recommend Page movers. Issue a refund please
James C.The truck was not clean outside. The rest was perfect.
ROMAN M.Good job ðŸ‘
JIMMY P.Sierra was a wonderful representative and very helpful.
JUSTIN GEORGE S.Truck was great. Gigantic hole/crack on the passenger side front windshield. Was never told about it
Justin F.Everything was great except the engine sounded like it may need some tlc. Customer service was wonderful! They seemed to be short staffed but showed professionalism and courtesy!
LONNA D.Very expensive. UHaul service to load and unload was horrible. Loaders did not show up nor did they respond to phone calls. Unload did not happen because company said they did not see the right amount for payment on their sight. I will never arrange for such services again through UHaul.
Katie T.The woman who helped me at my pick up location (I really wish I knew her name I want to say it was Cara) was incredible. She was so kind and helpful. I was feeling very stressed about driving and renting a uhaul for the first time and she put me at ease and made the entire transaction so easy. I can't thank her enough for her sweet energy.
Calyn P.The people were great.
ANTHONY U.Very helpful, very friendly. You have an amazing staff! Gracias
JOSE A. | First ImpressionsEverything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘
ASHLEY W. | First ImpressionsCierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!
Jennifer D. | First ImpressionsMarvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.
Glenda S. | First ImpressionsMr. Perry was was kind and professional!
Tonya F. | First ImpressionsThe Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who's looking.
ADAM B. | First ImpressionsThe workers at Madison uhaul were the best and help full
carol j. | First ImpressionsMarvin and his team were extremely professional. I'd recommend 100%.
A Alan I. | Online Move InExcellent experience
Jonathan M. | Overall ExperienceExcellent staff
BROOKE S. | First ImpressionsFrom start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!
Caleb J. | First ImpressionsThe website is horrible. Will never use again
LUKE L. | First ImpressionsVery friendly staff
mark p. | First Impressions