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LUCAS HCustomer Reviews for U-Haul Moving & Storage of Rivergate
Testimonials From Recent Customers
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Customer service team was super friendly and extremely helpful!
Mary KFast, friendly, helpful service.
Shawn BThe experience was decent. Not the best but not horrible. One my bookshelves arrived with water damage. Water got inside the container and my bookshelf was sitting in water for who knows how long. Now the bottom looks like crap. Probably won't use U-Haul pods again since they are NOT sealed well enough to keep water out of the pods. They changed my dates multiple times which was annoying cause I had to change my plans multiple times.
Andrew HContinue the great service we received from start to finish!
LEE CQuick and easy drop off. Excellent job!
Eugene AI was stopped by a County Sheriff because one of the back taillights was out even though they checked the lights before I left the lot. Long story short I went on an 800 mile trip with one of the taillight out. I relied on the guy who checked the lights and said I was good to go. When I dropped it off in Englewood they found broken wire on the harness,
JOHN MRenting and shipping a U-Box for a cross country move was very easy, efficient and cost effective. Great communication through the system (web, email and text) and all staff were very friendly and knowledgeable. Would definitely recommend!
Peter QI moved to this storage from another storage. Because my work schedule is crazy hours. I was told in person by the employee. That I could access this place 24 hours day. That's the entire reason I moved here. And I was lied too. Now I'm paying triple the price i was paying for the smaller unit that I can't even access past 9 or 10. So I'm beyond unhappy.
Stephanie D | Online Move InWill definitely utilize again.
JAMILA R | Overall ExperienceGreat service
MARCUS PYou guys did a GREAT job and I will definitely recommend the U-Haul containers to friends and family! Everything arrived on time, in good condition and every time I spoke to your staff they were friendly, polite and helpful! And as a bonus - U-Haul was WAY cheaper than PODS!!!! A special shout out to the guys that unloaded my container in Nashville - they were extremely friendly and helpful!
Ellen Ftrailer tire only had 10lbs and was leaking constantly
DAVID KThe agent when I rented the trailer asked me to park it back in the trailer section which is a little further away from the office. When I return the trailer another associate confronted me after driving up on me really fast in a company van thinking I was stealing the trailer yelling. What are you doing? What are you doing. I've already filed a complaint with a reference number.
Charles BBetter customer service
ANITONIO GExcellent efficient experience.
Jared SNo issues.
JOHNNIE OI was pleased and impressed with my experience. The young man went above and beyond my expectations.in and out of the office, w/papers signed in little time.. Even help me find the problem with my hook up for trailer lights.. no charge Thank you to the guys at U-Haul of rivergate
MICHAEL HThe quality of the moving trucks is definitely better than their competition. The staff was very friendly and accommodating at the pick up location. This will be my go to spot for any future U-Haul needs. Thank you Marvin & Mike for your assistance.
KEVIN NI was told that my box would arrive between 930-1130a and it didn't. When i called to find out what was going on, I was hung up on twice and then when I finally got to talk to dispatch, they told me there was no way I was scheduled for that time, even though I got an email. Then they told me the driver isn't answering them so they 1, don't know where my pod is and 2, they don't know what it will be delivered. I had people at my home to help me move just standing around for three hours and had to pay them for that time, for doing nothing. My pod finally arrived at 3pm. Then, the manager of the facility said I could have it at my place until at least 4pm the next day, but they picked it up around 11am. Unreal and terrible experience with this place. so disorganized and terrible customer service.
Katherine BU-Haul seems like a well oiled machine. Keep up the good work!
Liz WN/C
YOLANDA MClear and visible directional signage guides you to the rental return location, which included instructions on the return process. Very friendly staff.
Mark HThis is the best uhaul I have ever rented from. The staff was professional and polite, both, when I picked up, and dropped off the trailer.
STEVEN BClean location, friendly and helpful staff.
Robert MGuess was a mix up with what trailer i rented. Was told could return to any u-hual including the small ''ma and pop shops' but not so. First one said i had wrong trailer.. second one said was extra charge to leave there since they weren't notified.. ended up going to a haul dealer.. couple towns away.. about 3 hours out of my day to return… other wise all was good.
DAVID AThis was a most excellent experience and about $1000 cheaper than a Pod. The 3rd party mover in Nashville was clutch. They were experts.
Bob WRep had a difficult time communicating.
Ryan BUsing Uhaul U-box was so slick! It was the perfect size for what I needed to move. I definitely didn't even open 2 or 3 of the furniture pads and they ended up being in the way more than useful so my only thing would be a few less of those but that is such a small thing it's almost not even worth mentioning. Great experience overall.
Alexa SAwesome help all around
Carole CNothing.
ANTONIO WGreat service, everything was explained well, the place was clean and secure.
TAMALA J | First ImpressionsGreat Customer Service! Great crew! I will definitely use Uhaul again because of my experience at this location.
Carlton DI had to go to this location because my original pickup location was closed even though it was supposed to open at 8:30 which is why I choose that location. When I called, she said she was not coming in for the day and I could just check out a truck with the app. I was scheduled to pick up blankets so that would not have worked. She called an employee and he stated he go to the location and assist in 45 minutes. That would have been 10 am. This was totally not acceptable and because I had to change locations, I had to depart a day later than anticipated.
FRANK BCustomer services was beyond reproach!
ROBERT CStorage was clean well equipped for any moving needs. Staff is awesome friendly and very helpful. Thank you guys!
Chandrika W | Overall Experienceonly problem i had was filling everything out on line then have to wait and fill it out again because system was down
Douglas GVery good service
TIFFANY S | Overall ExperienceThis is the best U-Haul facility I have ever had the pleasure of doing business with. Not only is the staff helpful but the prices are fair. The access to the main road is awesome. We like the outdoor facilities. We can just pull up unload and leave and they have great security. The staff was more than helpful though that was so nice.
CLATA B | Overall ExperienceKeep up the good work!
MARTIN CNo one was present at location Customer service was excellent
JOHN BThe ratchet crank on car hauler was very rusty and difficult to use had to lubricate and the trailer lights only worked with brakes or turn signals no running lights for night time
DEONSHA BVery helpful. And very nice staff.
MARK HEveryone was very respectful as always that's why I came back to this Uhal they all make me laugh and treat me like family it doesn't get any better 💯.
BONITA H | First ImpressionsThe location in Madison is great.
EUSTINA CI have no complaints about this facility and staff. They are all great and went above and beyond for me.
Vincent H | Overall ExperienceI had some fuel cost issues but the professional men and women at the location were exceptionally understanding and helpful. I highly recommend this Madison UHaul location.
LARRY SNothing everything was GREAT ! Wonderful workers at this Uhaul location..
PONQUITA HN/a
WILLIAM WThe amount of gas they said we had is not what they put on the contract. The truck they gave us started with less gas than what was on the contract now U-Haul is trying to force us to pay a fee due to that.
SHARON PCheck Engine light came on during move which cost us worry and time and caused me to return truck late, having to pay for another day.
MICHAEL BI reserved pickup at another uhaul location, not sure why I had to go to this location to pickup. Major issue picking up my reserved boxes that I ordered when I placed the reservation.
CHRISTOPHER JI've never had a bad experience with this location. They've always been great, and they have the best customer service experiences to date.
Tamula CNice facility and friendly, helpful staff.
GREGG PThe employee failed to provide the extra equipment I had requested, which I was charged for. Upon return, the employee stated they could not disconnect the trailer because they were not strong enough. I just had back surgery and had to do it myself. Very unprofessional for a company like this.
RICKIE MHave more people working at the checkout counter
Mirza HLove the customer service.
Seki TThe staff are very kind and warm. They went above and beyond to help me with my move out and I am very grateful, thank you!
Leeza K | Overall ExperienceI recently sent a review to Google Reviews. Thank you U-haul Rivergate, Nashville TN for making my storage needs accessible and convenient!
Joanne J | Overall ExperienceEverything was great
Rhonda M | Online Move InThe manager; the front desk, the grounds keeper- all SUPER nice, thoughtful, helpful, polite, professional!!! Best UHAUL experience I've had!!!!!
Gillian S | First ImpressionsThanks for the excellent 😀 👍 service.
ROSSELLENI S | Overall ExperienceWell kept. Best storage facility ever seen. Smell good,well maintained and pleasing to store your belongings. Wish I never had to move. Will recommend always as the best too. Fabulous staff, handles the property and customers as if it's their own company. It's a joy to see them.
Cynthia S | Overall ExperienceI do not have reliable transportation so I had to call a Lyft. I was unable to complete the check out process, but what with what I did send the employees took advantage. I was charged a cleaning fee. Did not leave the van dirty neither inside nor outside. Very displeased with this. Won't be using U-Haul again.
JORDAN N | First ImpressionsAlways a pleasant environment. Fantastic staff
gladys s | Overall ExperienceLove the workers there extremely helpful with me being an out of town we from the North. Very detail explanation and extremely helpful with more than just questions about the storage rental. Has recommended to other parents who's kids goes to college in Nashville.
Shantina O | Overall ExperienceHad a few issues but they worked out with little effort
RODNEY B | Online Move InThe service I received at this location was excellent, however, when moving out of the facility, bugs were everywhere. They where outside as well as inside all of my boxes. Because of this incident I could not recommend this storage facility to friends or family.
Brenda W | Overall ExperienceUncle VIC was simply an honor to work with! If this world was filled with many more with the positive attitudes he had today, This WORLD be simply be a GREAT PLACE and NATION! MY next visit I will certainly as k for UNCLe VIC! U-haul has a GEM of a worker!
Douglas G | Overall ExperienceStaff was great despite some computer issues.
PATRICK T | First ImpressionsI love the later hours. I was able to unload as soon as I arrived in town. The storage is convenient, clean and having the lock available in my storage unit was perfect!
Michelle H | Online Move InFirst off, it took me two hours just to rent a U-Haul. Then, they gave us a U-Haul that was completely filled with trash. I didn't find this out until I got home, so I had to drive all the way back to exchange it. Additionally, the door to the storage facility was broken and didn't feel safe or secure. This was a terrible experience, and I will not be using U-Haul for any of its services again.
Josiah W | Online Move InFirst off, it took me two hours just to rent a U-Haul. Then, they gave us a U-Haul that was completely filled with trash. I didn't find this out until I got home, so I had to drive all the way back to exchange it. Additionally, the door to the storage facility was broken and didn't feel safe or secure. This was a terrible experience, and I will not be using U-Haul for any of its services again.
Josiah W | Overall ExperienceThe. Customer service was well above the 5 star awarded. Uncle Vic was extremely helpful and knowledgeable by suggesting the right size storage unit and quickly getting my needs met especially since I had just driven close to 600 miles and was extremely tired. The other staff on site was helpful in getting my U-Haul rental taken care of after having a bad experience with U-Haul the previous day in Gulfport and Biloxi. This experience was above the excellent rating awarded.
nikki w | First Impressionsfriendly and efficient staff
TAMIKA J | First ImpressionsHighly recommend people I know
JAMES M | Overall ExperienceI love, love the staff. Ciara and Victor are the BEST. Customer Service is everything and that's what I always appreciate. Thank you-Karen
KAREN P | First ImpressionsThe representative provided exceptional customer service.
La T | Online Move InGreat service
Timothy F | Overall Experiencevery clean and well kept. Staff was friendly and available for help as well as seen walking through facility making sure everything was OK
John P | Overall ExperienceComing from out of state and finding this location from a goggle search then stopping into the store and receiving the best customer service I've ever experienced. The workers was very helpful very detailed on the instructions and how to. My daughter goes to school and needed storage for the summer. I recommended this location to my friends. Not to far from the school and in a nice location.
Shantina O | First ImpressionsNo comments
KAREN M | First ImpressionsThe employees at the desk lack customer service friendliness, attitude and greeting Etiquette. Definitely need a class on how to greet and talk to customers. A Lil class and pride in the job their doing and how they reflect on the company.
TANYA H | Overall ExperienceMy initial months securing the storage facility were not pleasurable. An error with billing and an error with access to my storage. Unit caused me a lot of headache. The manager did work to make sure I receive my things, but it was with a lot of effort on my part. I do not like the confusion that ensued, and if I had another option in that moment, I would've taken it
Laurie S | Overall ExperienceNa
Timothy F | Online Move InKareem went above and beyond!
NICOLE L | Overall ExperienceDon’t know the guys name at the desk that helped me, but he was efficient and quick at doing his job.
FLETCHER L | First ImpressionsWhen I went there. There's where never an associate at the desk . I've waited for about 30 minutes for assistance
Jacob M | Overall ExperienceMark was very helpful and customer service oriented. He took the time to explain things. I will recommend Uhaul @1515 Gallatin rd to all my family and friends. Gracias
JAMILA R | First ImpressionsThe staff was rude and always acted like you was inconveniencing then by needing a trailer or making a reservation. I wanted a drive up unit and reserved a drive up until and they told me reservations don't matter and gave me a inside unit upstairs that leaked so.my stuff got wet. Then both times I have to get a trailer from them they said it had to be round trip and not one way. The first time they fixed it, but this last time they refuse to fix it and only wanted to give me a 5 hour rental of the trailer. Also because I never heard back from customer service like I was told when I call them I have to drive 3 hours with an empty trailer on the expressway to return it. I will never deal with that uhaul again
Lee P | Overall ExperienceI reserved a unit a month in advance online and when I arrived the day before the move, they had non on the size I reserved. They rented me the smaller size and the location moved to a second floor down narrow hallways. It is not feasible to move furniture to that location so I had to cancel the reservation. Very disappointed.
Mary F | First ImpressionsThe staff are awful except for Victor and a tall black young man. Money was stolen from a moving referral, the staff do not have correct info to give to customers or that is their excuse for trying to over charge people. Rented a tow behind and it was full of debris and the woman "manager" (she says) is just the worse!!!
BILLIE S | Overall ExperienceThe employees were friendly helpful"and went above and beyond to ease my anxiety and stress that comes with moving.Manager was exceptional!
Teresa Q | First ImpressionsGreat customer service.
Dezerick K | First ImpressionsThe only thing that bothered me was the unprofessional demeanor, attitude, and the way the young man talked to me. After all I'm giving uhaul my business and money, not saying I'm special or important, it's just a way to talk and carry yourself when representing a company. Customer service ain't for everyone. There should be a class on how to conduct yourself and how to talk to your customers. Other than that every thing was fine. Now the first night I came into the facility a young man names Kaheem helped me and he was very helpful and professional.
TANYA H | First ImpressionsThe front door doesn't close. The guy checking me in was short with me and was watching the football game. Please fix the door.
NATHAN L | First ImpressionsGetting a moving truck (which we already had reserved) & a storage unit was a very long process. We arrived at 9:15, & finished at Uhaul around 10:20. And the guy told us the total, we od with card, then he told us about insurance on truck, we paid that with card, then he mentioned we had to have insurance on contents in storage unit, we pd with card. Would had been more simpler to do all different transaction at same time. But the guy was nice.
KAREN M | First ImpressionsVery helpful staff.
Andre C | First ImpressionsThank you for your service
Herbert M | First ImpressionsThey are the best and the most friendly people for the type of work that they do and very respectful it was always clean and smelled good and they called everyone by their names and I always left with a smile on my face. Once again they are all great I will be back without a doubt.
Bonita H | Overall ExperienceI feel like I should have got a discount because I was displaced because of the tornado, I lost my home. They could if given me a discount I also rented a storage from them but they just not helpful or sympathetic
TIFFANY S | First ImpressionsVery professional staff environment
JAMES M | First ImpressionsMarvin is the best I’ve followed him and watch him grow from the north first location and his team he has behind him is excellent with communication and overall hands on and they don’t mind helping you
Micheal M | Overall ExperienceStaff was very helpful and was patient with me even though I was a basket case at the time.
Benjamin R | First ImpressionsThe staff voluntarily helped me move all my belongings into my storage. They were very kind and helpful, 10/10 i would definitely recommend!
SEANTAE D | First ImpressionsThe only issue I had was not receiving my deposit back.
Joshua c | First ImpressionsProblem free!
BARRY P | Overall ExperienceThe guy at the front has terrible attitude. It seems that he hates his job and everyone around him. To be fair his coworker was quite the opposite. Facility is great but in general the staff is terrible. This wasn't the first time
Victor O | Overall ExperienceStaff and management communication was very poor. I will send Marvin several emails and he has never responded. They don't answer the phone and when they do they are rude.
Quinton G | Overall ExperienceEverything clean the staff was friendly and helpful nice to have everything setup when you arrive
John P | First ImpressionsEveryone was helpful and friendly
John P | First ImpressionsVery helpful and professional.
BRENDA B | First ImpressionsYou are need to have a behavioral psychology, do your hiring. Because who's ever up there now? It's not far from intermediate ther self....
rodney s | Overall ExperienceI mentioned to management upon moving into the storage locker that there was a leak coming from the ceiling. When I moved out, many of my items were ruined due to a dry rusty residue that had dripped from the ceiling during the months that I was using the storage locker. I didn't hear anything back regarding my concern about the leak and how it had been handled. I'd like to be reimbursed for the damage done to my things.
DAVID J | Overall ExperienceBest service I’ve ever had in a difficult time
Micheal M | First ImpressionsThe gentleman who was working was very informative, did his job efficiently, and was very polite. He showed me how to access everything I needed for the storage area.
ANN P | Online Move InAll good
Garey H | First ImpressionsI really liked the convenience of the pull in garage for loading and unloading. I never felt unsafe there. The storage room, hallways, and elevator were well maintained. My disappointment comes from the lack of customer service. There were 2 very helpful employees unfortunately, I do not know their names. But the employee that I had the most contact with was was a younger, heavy set, black man who walks really slow, processes sales, rentals, and checkouts super slow. This man is surly and acts like he could careless about anything. Why is an employee wearing sunglasses while assisting customers at the register inside the building? Additionally, Uhaul needs to hire additional team members to support the business that this location does.
SHANNON J | Overall ExperienceMy only recommendation would be for corporate to actually allow customers to directly call the store for questions instead of a general call service. That was my only issue
Lindsay M | First ImpressionsGreat staff!!
tim m | Overall ExperiencePoor customer service. Rep needs customer service training and on the job knowledge of storage units.
Jalonda K | First ImpressionsBecause I compleyed the online move-in, I was supposed to be provided with a disk lock by U-Haul. Apparently the facility was completely out of disk locks so I had to go to Home Depot to purchase one.
Quinton D | Online Move InFrom St. Louis ya'll had everything messed up. You gave me 2 wrong rental storage locations & drop off points. Didn't have an appliance dolly for me to use because I had ordered one, couldn't find another U-haul store to rent one from, which set me back on loading & leaving out. Had me going to these places, burning gas for nothing. No lock was provided once I got to the correct storage unit. The information giving to me by St. Louis U-haul was horrible. I would recommend the U-haul storage unit in Tennessee on Gallitan Pk.
Betty J | Online Move InEvery thing went well
barry v | Overall ExperienceThe storage still had a lock on it and it still had the last person's things left in there. It was green tea everywhere also.
Tanesha W | First ImpressionsMarvin went out of his way to call me and help me save almost a hundred bucks plus 40 bucks a month. I was in a hurry and needed to be done quickly and him and his team made it happen.
mason m | First ImpressionsThis business needs some more help. I've been in 3-4 times lately and the phones are ringing off the hook and service is slow. They didn't show me how to get into the drive-thru spot and it was all a bit confusing. However, once we got Marvin, the general manager, to come and help us everything was fine. He was very knowledgable and polite. I like the facility (it's very clean!) and next time I think I'll be able to get in/out with no problem.
Sharon H | First ImpressionsThe facility and staff are great. The fact that you don't prorate monthly charges when someone moves out is ridiculous and a scam.
Connie C | Overall ExperienceI'm not really satisfied in the place of my unit cuz I have so much stuff and I have carpal tunnel that I have to have a second floor it sucks but we're going to say
LaShonda G | First ImpressionsFor the most part, everything was clean and well-maintained. Sometimes the bathroom needed more attention. Some people just don't know how to clean up after themselves. Sometimes some people left the garage a mess, with the trolleys in different places, you'd have to go find one, Sometimes there was trash, or water, or broken objects that someone didn't want, sometimes it seemed like no one paid attention to the garage after a busy weekend. But for the most part, this U-haul was very well looked after. Every time I saw something and told the management about it, they looked after it. The entire team is Excellent.
LESLIE W | Overall ExperienceMy unit did not have a lock when I moved in. I had to pay for a lock after I was supposed to get one free. The next day an extra lock was put in my door and the office would not return my calls or contact me about getting the key or any of my concerns. It is now 48 hours later and I have not heard from the GM. I was told 4 times that the GM would contact me.
Alisa M | Online Move InStaff very helpful.
Joyce F | First ImpressionsU haul was great 👍.
PHILIP J | Overall ExperienceGreat experience other than closing my unit. Was not easy to do online and due my work schedule I was unable to get into the office during hours as my hours I work are 6:30am to around 8pm. Appreciated the help I finally got over the phone after multiple attempts to get my units closed out.
Cole A | Overall ExperienceThis is the best uhaul location in the nation. If you need anything stop by uhaul in Rivergate. Staff is the best friendly and ready to help. Five star!!!!!!!
MARVIN P | First ImpressionsThe facility was great & always clean. The staff is very friendly. The only gripe I have was the lights by my old unit were not working.
LUIS G | Overall ExperienceOverall it was a good experience. The floors were really torn up, making it hard to move things over them. The original storage unit I had was in direct sunlight and was extremely hot even though I had paid for a climate controlled unit. They moved me with no issues. The staff was very nice. The carts were very convenient. The lights didn't work right where my unit was. The sensor for the lights was all the way down the hall. Not a huge deal but I had to walk into the dark before the lights came on so may be a safety issue. If I needed a storage unit again, I'd definitely use Uhaul. The sign up process was quick and easy. Gracias.
WILLIAM m | Overall ExperienceAlarm / login system fundamentally broken. Does not isolate alarm when you sign in. Staff communication lacking. Price increase unacceptable. Office hours not always convenient
david g | Overall ExperienceMy things where full of roaches the restroom was full of roaches the whole place full of them from the time I walked in
Jessica K | Overall ExperienceThe staff was excellent friendly and helpful in so many ways
FREDDRICA H | Overall ExperienceStaff were unhelpful and i have had to speak with uhaul site multiple times to fix their mistakes
dylan F | First ImpressionsGreat Experience!
Joseph J | Overall ExperienceYour business has been a blessing to me at this time in my life. I am recently divorced and needed a place to store my belongings until relocate tan apartment. God bless your Business it is a lifesaver.
francis c | First ImpressionsThe facility served my purpose for securing my belongings as I was moving from another state. Decent rental rates and very helpful and friendly staff to assist me with whatever needs I requested..
jaqueline b | Overall ExperienceVery convenient
Ranekia R | Online Move InYou really don’t want to know!
Linda H | Overall ExperienceMy storage unit literally got broken into. Staff was not helpful. They just kept repeating the same words to me "never in my life have I seen this" Drove 40minutes back and forth for a whole week trying to get answers and got nothing. If U-Haul didn't have such a monopoly on trucks I would never use them again.
Jaime A | Overall ExperienceEveryone was was very helpful and enjoyable to be around. 👩🏽🦱
Angela m | First ImpressionsStaff were nice Prices are a bit steep though.
david g | First ImpressionsThere were a few hiccups initially when I attempted to retrieve my reservation was quickly resolved had a little issue with the first truck had to turn around right back again not a big issue but accolades and appreciation to both Sam and Joe who at this point literally had to come down not for the service here but for everything else that I going through at the very moment and I can't thank them enough
devin d | First ImpressionsStill waiting to hear from manager of this location about charging me for an extra month.
nicholas l | Overall ExperienceMarvin was so pleasant and helpful!
RYAN Q | Overall ExperienceWhen I first got there it was only one person at the desk. There were several people in line. We were told to come back at 12 because the storage person was not there. An employee who works the front came in and I asked him to help because I had surgery on my knee . He stooped and help me. I don't remember his name but he works the front. Please give him a raise because he is extremely cordial and caring and helpful.,
Anita W | First ImpressionsThe staff are not friendly, the place is nasty and BUGS, ROACHES are everywhere and getting into storages and all the items in storage. I wouldn't give this location 1 star ⭐️ at all it's under poor status… Its real bad in that place of business. Very disappointed, I wouldn't never use this Uhaul location again nor family.
Ebony W | Overall ExperienceHorrible, inexperienced, lazy staff.
LATORRACE S | Overall ExperienceGreat facility and so nice to pull into a secure loading area late at night. Great buggies available for loading. I will use again when I need a storage spot.
TIMOTHY W | Overall ExperienceSent emails and never got a response, Checked out and cleaned the unit and was DENIED a prorated refund. Will never use U-haul again. And will tell all my friends and family of this experience.
Mario C | Overall ExperienceThey were very disorganized and half the time someone was not at the counter, however the staff I did speak with was very nice.
Tori M | First ImpressionsTo many bugs place needs to be bombed
Jessica K | First ImpressionsStorage is the easiest service that UHaul offers. This facility was easy to get to and the drive in bays were perfect for loading/unloading out of the Sun.
Patricia M | Overall ExperienceDrove in from CA and was able to efficiently move my stuff into storage and drop off my trailer. Will definitely use again.
RYAN Q | First ImpressionsStaff very nice helpful
CENTO H | Overall ExperienceGuys were cool even their hair was nice! Especially the green one
Quinton G | First ImpressionsI like the cleanliness of the facility, the staff, and the security features.
Vincent H | Online Move InHad an issue, the manager went above and beyond to solve. Very professional guy. Storage area is well lit and clean and I love that you can back your truck up inside the building to unload
eric E | First ImpressionsThe staff is very rude and mean. They lie so much
Diane H | Overall ExperienceWe had a storage unit for 7 months. Never had a problem here. Our only issue was the lights didn't always work in the back of the facility. But the staff were always nice and friendly.
Nikki P | Overall ExperienceHands down the best storage unit I've ever rented. So accessible, fantastic to use!!!! Built extremely well. Made my moving from Cali to TN outstanding. ¡Gracias!
Letitia U | Overall ExperienceAlready referred to my cousin. This appears to be atp-notch, full-service facility! I will rent my truck for the furniture move from here too!
ADA P | Online Move InThe overall experience was good, but they kept trying to charge me late fees while on Auotopay. Something is wrong with the billing system. I was locked out of my unit once, but when I checked in at the office I was told everything was fine and I was on autopay. My mother even received a delinquent letter. I checked in at the office, and was told autopay was working. No one could explain anything. Why was I charged late fees?
JENNIFER T | Overall ExperienceHonestly the nicest U-Haul location I have ever dealt with
Baxey F | Overall ExperienceThey went way beyond to help me with my needs. I can never thank them enough. Keep up the great job
gladys s | First ImpressionsThis is the cleanest, best staffed facility I have every used. The staff when above and beyond, finding help when the contracted help did not show or call.
Howard D | Overall ExperienceCiera Perry is the friendlist and most helpful Uhaul employee I have ever met.
Jennifer C | First ImpressionsThe office staff were AWESOME!!!!
John G | Overall ExperienceSo easy & convenient
Kejuana M | Online Move InThe Madison, TN location nearest to Rivergate is awesome! The employees are nice & helpful. I would recommend this location to anyone needing storage or other u-haul services.
Kristi K | Online Move InGreat location for me great people to work with
Henrietta H | Overall ExperienceI love the customer service, she took really good care of me... I'm very happy
NARKEETA M | Online Move InEverything was great, loved the automated check-in process online. Very convenient.
Reid B | Online Move InAlong with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!
Tasha C | First ImpressionsI signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.
Breon A | Overall ExperienceExcellent staff!
BROOKE S | Overall ExperienceVery helpful and understanding employees & managers.
Tara W | Overall ExperienceI wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.
Eddie H | Online Move InVery helpful, very friendly. You have an amazing staff! Gracias
JOSE A | First ImpressionsEverything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘
ASHLEY W | First ImpressionsCierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!
Jennifer D | First ImpressionsMarvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.
Glenda S | First ImpressionsMr. Perry was was kind and professional!
Tonya F | First ImpressionsThe Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who's looking.
ADAM B | First ImpressionsThe workers at Madison uhaul were the best and help full
carol j | First ImpressionsMarvin and his team were extremely professional. I'd recommend 100%.
A A | Online Move InExcellent experience
Jonathan M | Overall ExperienceExcellent staff
BROOKE S | First ImpressionsFrom start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!
Caleb J | First ImpressionsThe website is horrible. Will never use again
LUKE L | First ImpressionsVery friendly staff
mark p | First ImpressionsThere needs to be some climate control storage units
Kenya M | Overall Experience