El cliente no dejó un comentario.Garrard W.
Customer Reviews for U-Haul Moving & Storage of Rivergate
Madison, TN 37115
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARSHA M. | First Impressions
The only way this experience gets better, if it's free. All in all it was near perfect.richard A.
El cliente no dejó un comentario.Yolanda M.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Tony C.
Staff were nice Prices are a bit steep though.david g. | First Impressions
El cliente no dejó un comentario.Harry C.
There were a few hiccups initially when I attempted to retrieve my reservation was quickly resolved had a little issue with the first truck had to turn around right back again not a big issue but accolades and appreciation to both Sam and Joe who at this point literally had to come down not for the service here but for everything else that I going through at the very moment and I can't thank them enoughdevin d. | First Impressions
This site did a great job. They received the truck late and worked hard to get the truck clean and ready for my rental. There were many customers but they did a pretty good job getting the customers taken care of.Robert W.
El cliente no dejó un comentario.Gabrielle B.
Used my card without permission. Never rented from this locationBree B.
Windshields are ALWAYS dirtyJAMES B.
El cliente no dejó un comentario.Melanie J.
El cliente no dejó un comentario.Dennis J. | Overall Experience
Make sure they give you a good working truck.Jasmine Q.
El cliente no dejó un comentario.MR J.
We checked our rental in at 12 noon. Did not give us a receipt OR email us a receipt. Had to go back to the location to have them check it in and provide the receipt. So, it shows we returned the trailer almost 3 hours later than we actually did. Would not answer the phone so we had to go back to get this properly documented. Called several times and they NEVER answered the phone. Very poor customer service. Will say that the gentleman that helped us when we went back was excellent. He did see that we were taken care of. If I need a rental in the future, this will be the last place I consider picking one up.Richard R.
Still waiting to hear from manager of this location about charging me for an extra month.nicholas l. | Overall Experience
The trailer had a blown bulb and I had to wait while it was repaired, which delayed my overall trip. Please inspection / test the equipment when it it returned, not after it is connected to the customer vehicle and the clock on rental time started.Glenn G.
I paid for the trolley and when my husband went to pick it up, he was told that it was not included. I have tried to contact UHaul for a refund and I have not received an answer.Miguel F.
I was first directed to a closed store on Gallatin Pike N by your website. The website indicated there were no trailers meeting my needs at the company store. Agents handled customers slowly while those of us picking up equipment had to wait for the sales agents to close their sales. Then the person who hooked up our trailer gave us the wrong numbered trailer. More on that on the other end of this review.Paul S.
Brake lights didn't work The brake warning light and tone came on and off several times A/c didn't work engine barely startedJoe P.
El cliente no dejó un comentario.Chris T.
El cliente no dejó un comentario.Rose H. | Overall Experience
The manager was very rude to me at the Madison location and told me that he would not rent me a vehicle if I called corporate to complain. That is very unprofessional and I will indeed be reaching out to corporate.AnnaLee K.
I was charged for a dolly, that I never received.rivkah W.
El cliente no dejó un comentario.Jon E.
They broke my lock and changed it without telling me. They told me they'd knock off 25 bucks for the inconvenience but only knocked off like 14 bucks. Also some water leaked in and ruined one item.Margot S.
El cliente no dejó un comentario.Peter W.
El cliente no dejó un comentario.Sharon B.
Marvin was so pleasant and helpful!RYAN Q. | Overall Experience
El cliente no dejó un comentario.Kelly E.
Just a shout out to jody, he was very busy, but handle us all staying professional the whole time...great young man!!John T.
When I first got there it was only one person at the desk. There were several people in line. We were told to come back at 12 because the storage person was not there. An employee who works the front came in and I asked him to help because I had surgery on my knee . He stooped and help me. I don't remember his name but he works the front. Please give him a raise because he is extremely cordial and caring and helpful.,Anita W. | First Impressions
Marvin is great! Very personable and willing to help at all times.Ryan Q.
Make it easier for check in. I had selected to check in on my phone but something happened do computers and it was 1145am before I even got my truck. I had arrived to location a little before 1130am. Also I had put my card info in when I made a reservation online and still needed my card info and copy of DL at check in, I had already put all of that info in. So this could be made a little easier.Tammy F.
Clean location friendly staffWENDY C.
El cliente no dejó un comentario.Candace R.
El cliente no dejó un comentario.Douglas G.
El cliente no dejó un comentario.earl R.
I had the greatest experience ever here! The entire team won my heart. These gentleman were very kind, funny funny funny, loving, honest and passionate. They make a great team. I was dedicated to the Hendersonville location however these gentlemen have reconditioned my heart殺珞. Kindest Regards,SHAvon M.
The staff are not friendly, the place is nasty and BUGS, ROACHES are everywhere and getting into storages and all the items in storage. I wouldn't give this location 1 star ⭐️ at all it's under poor status… Its real bad in that place of business. Very disappointed, I wouldn't never use this Uhaul location again nor family.Ebony W. | Overall Experience
The truck I rented needs maintenance. It was slow to take off and to gain any speed. This is the 2nd truck that I rented this month. No problems with the 1st truckKANITHA D.
Great customer service at this locationGisela J.
El cliente no dejó un comentario.STEPHEN R.
Upon driving onto the highway I noticed the right side rear view mirror was missing.Elizabeth S.
Getting a manger that cares. First I went there to get a dollie. So I had to go somewhere else to change my $100. To give them a $60 deposit?? They had 3 registers but couldn't change a $100 bill. The 1 person that cared about me as a customer black male died hair. Got the change bag to try to give change. The white female manger. Told him 3 times. They didn't have change before he looked in the bag. When I returned the dolly. 4 employee up front including the same manger. I get up front. She's not doing NOTHING. Instead of her checking in me. She looks at me & go to the office. With 4 employees 3 customers including me. It takes 30 mins from me to get my deposit back. Once again black male died hair . The only one that cares. I wish you all look at the video. I think it would speak for itself. Once again manger just sitting there. An hr. To get a dolly & return it with 4 employees here. Flirting with customers. WOW.Antonio D.
All staff was very friendly and helpful. Allen was especially helpful and professional helping hook up the trailer.Pam S.
El cliente no dejó un comentario.Johnna N.
El cliente no dejó un comentario.Jerry R.
El cliente no dejó un comentario.Kevin W.
It took well over one hour this morning just to get someone to tell me at which Lexington TN location U-Haul wanted me to drop the truck off. My contract number was 14584070. Renting of this truck, from U-Haul, was a bad experience from the beginning. The paperwork when I picked up the truck said that it was at an eighth of a tank; however, when I started the engine, the low mileage light was on telling me that I could only go 44 miles with the gas left in the tank. Since I had never been to Nashville before, my concern was that I would run out of gas before I found a station. Thankfully there was a station less than a mile from the pick up location. Couple that with this morning's experience and it has just been bad all the way around. It took 2 chats and three phone calls to get someone to tell me where to drop the truck off. The number given to me by the second chat conversation told me that they could not help me and that they needed to transfer me to the Kentucky office. After being on hold with that office for over 30 minutes I had my wife call the first number again. When I heard them tell her again that we needed to be transferred to the Kentucky office, I chimed in and said we are on a time schedule, can't we just pick a Lexington location and drop it off. The U-Haul employee told us that if we did that we would be subject to wrong location drop off fees and some other additional fees. Because of the hour plus that we lost this morning, my wife is going to be late for her 1 o'clock pm appointment in Dickson, TN. This issue has ruined our plans for the rest of the day and caused quite a bit of friction because of the lateness for the 1300 appointment. All because we couldn't get guidance on where to turn in the truck. Oh, and I tried the website first and it would not give me the drop off location either, that is how I ended up in your â€œchatâ€ function in the first place. Neither a happy nor satisfied U-Haul customer. Don Bohndonald B.
If you are looking for a review of just the Madison location, then I can't give you any information. I never dealt with them in any way except to be given a phone number for the AZ location. There was never any updated information on the website about the status of my boxes. I was given a different answer every time I called the Peoria location. Horrible Customer Service on the arriving endKathy S.
Joe was a great help.Kenneth C.
Fabulous customer service!!Danielle F.
El cliente no dejó un comentario.Valencia G. | Overall Experience
Horrible, inexperienced, lazy staff.LATORRACE S. | Overall Experience
The employees were a mess. I paid for furniture pads that I never received and the straps on the tow dolly they gave me didn't work so we had to use my dad's ratchet straps and stop every 40 miles to make sure the car wasn't going to fall off. Turned a 12 hot drive into a 19 hours drive and I'm not happy about it.Nicole S.
The lady who took care of us was so friendly and polite. She had a great attitude and I really appreciate her patience and explanations. Truck was clean and ready to go.Gina Y.
That location is full of inexperienced, lazy, childish dudes who completely destroy business transactions! I am currently in the middle of a dispute with them as they totally ruined my moving experience. I have chosen uhaul for years and am a faithful customer; however, after this experience, I will NEVER use Uhaul again!LaTorrace S.
This location is dishonest and poorly run. I was supposed to pick up my truck virtually at 8:00 am, when I tried to pick up the truck I got a message come at 9:00 am your reservation has been changed to in person pick up. It took-me 37 minutes to pick up the truck and I was the first customer the Person who opened was disorganized and appeared in a fog. When I got in the truck the air conditioning did not work and the fuel was 1/8 lower than indicated on my paperwork. I already had 3 mover's waiting at my home since 9:00 and I was going to be an hour late I did not go back in the store. When I returned the truck at 4:00 pm I refilled the truck to 3/4 of a tank exactly where the gauge was when I picked it up and told the agent at the desk the fuel was at 3/4 when I picked up the truck in the morning he responded ok I will take care of it. When I got my bill there was an additional charge for fuel over and above the $55.00 I put in before returning the truck. In closing I will never rent from the Madison TN. location again and I will think twice about using u haul.WAYNE B.
The whole experience was excellent. Would definitely recommend renting from this location. Gracias.Juan R.
El cliente no dejó un comentario.Greg L.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Judd B. | First Impressions
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Mina A.
El cliente no dejó un comentario.Stephanie M.
Trucks with backup cameras, but your staff is awesome. :)KTora S.
El cliente no dejó un comentario.Deborah L.
El cliente no dejó un comentario.Taryn J.
Truck was dented, scratched, filthy, old and a rough ride.ryan H.
El cliente no dejó un comentario.Jonathan C.
Great facility and so nice to pull into a secure loading area late at night. Great buggies available for loading. I will use again when I need a storage spot.TIMOTHY W. | Overall Experience
El cliente no dejó un comentario.Paul C.
You sent and charged me for boxes I didn't need of order and Lexi told me 3 times she would pick them up and take them back and never did. I also called in and talked to a guy who said he would make sure that happened and he also did not keep his promise. Heather who delivered boxes at destination was good. However, I think this location lacks integrity and I would not use or recommend U-haul based on my experience.John F.
Sent emails and never got a response, Checked out and cleaned the unit and was DENIED a prorated refund. Will never use U-haul again. And will tell all my friends and family of this experience.Mario C. | Overall Experience
El cliente no dejó un comentario.Katrina B.
The key thing threw me and my mom off. We did the mobile app, luckily our pickup time was 7pm and a lady came out and helped us and grabbed the key for us!Deborah M.
El cliente no dejó un comentario.Benjamin J.
Joe Cole was fantastic. Friendly and efficient ! Great service.allison K.
El cliente no dejó un comentario.Antwane M. | First Impressions
They were very disorganized and half the time someone was not at the counter, however the staff I did speak with was very nice.Tori M. | First Impressions
El cliente no dejó un comentario.Isamar R.
El cliente no dejó un comentario.Edna S.
I could have sworn that I had paid a deposit when I rented the Uhaul but when I turned it back in they said that I didn't pay a depositJessie W.
Terrible location (Madison, TN) Mover was there receiving no help or even communication for probably like 8 hours total. No propane, no one to drive forklift, terrible process from Florida location to TN location.Laura M.
Walked into store and asked another customer if any workers were around and the guy said he was there 15 minutes and hadn't seen anyone. Eventually someone came in. They were just understaffed, but working really hard. Eventually they were able to take care of me quickly.Steve V.
Unorganized store. They said there was not a pickup truck and I signed for a van, before getting the keys they said there was a pickup truck and proceeded to make me sign a new contract. They mistakenly said there was a full tank of gas, which could have been true for the van, but wasn't for the truck and up charged me that. I only used it for maybe an hour to haul a couch. But the odometer would have shown there is only a few additional miles not so much where it would drain a full tank to a half. Not worth it.Mason H.
El cliente no dejó un comentario.LaDreeka B.
El cliente no dejó un comentario.Delores y. | Overall Experience
To many bugs place needs to be bombedJessica K. | First Impressions
Storage is the easiest service that UHaul offers. This facility was easy to get to and the drive in bays were perfect for loading/unloading out of the Sun.Patricia M. | Overall Experience
This process of having a U-Haul container was an absolute nightmare. I got lied to at every possible aspect. I was told the latest the container would arrive in Madison,TN was 6/10. I planned my trip around this and only after calling several times did I learn it would not be delivered on this date but I was never given an actual delivery date I just had to wait and keep calling every day. Thats OK though I was offered the $50 per day the container was late. Was this refund just automatically applied to my account? Of course not. I had to sit on hold and pull teeth just to get the refund I was owed. I havent even received it yet. I would not recommend U-Haul containers to anyone. I thought being a national brand and having success with the truck rentals this would work out Avoid Avoid Avoid!!!! I will be using Pods for my next move for certain.....Greg B.
We thought the truck was OK, but the trailer was a messâ€¦ When we went to pick up the trailer, two days after we rented the truck, the first trailer they gave us had a broken lightâ€¦ The next trailer they gave us had lights that didn't work, and we later found out the chain was missing the S link and was brokenâ€¦ Basically, they just need to maintain their equipment and it will be fine. The service was great, the equipment was not.Stephanie W.
El cliente no dejó un comentario.jose Z.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Stephen B.
The location canceled my reservation although I had confirmed the day before that I would not be at the location in the morning. They failed to contact me and offered little help before a manager on duty was able to get me into a vehicle. Receiving a truck with no gas was a bit awkward as well.Jasmine T.
El cliente no dejó un comentario.Oliver W.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Jonathan R.
I come in so much and I'm treated awesome.. these folks are like family to me....Deborah L.
El cliente no dejó un comentario.ANGEL M.
El cliente no dejó un comentario.Judd B.
On the day my U-box was ready to be accessed, it was originally not brought out from the back of the facility until I requested it. It would have been nice to know they were not planning on bringing it out until noon.Ryan B.
El cliente no dejó un comentario.Melissa H. | Online Move In
Staff was super helpful and great too work withRichard L.
The employees were great and very helpfulRichard M.
El cliente no dejó un comentario.Mark M.
The gas hand on the truck is not accurate.freeman G.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Brendan B.
El cliente no dejó un comentario.Joseph B.
Great experience- lots of inventory, pleasant and attentive staff, entire transaction was very smooth.Michael D.
El cliente no dejó un comentario.Cassidy C.
The staff was very friendly and helpful!brian S.
El cliente no dejó un comentario.ronnie S.
Got there early to avoid loading in the heat and had to wait over an hour to get truck, so ended up having to load in 90 degree heat.Jamie L.
Drove in from CA and was able to efficiently move my stuff into storage and drop off my trailer. Will definitely use again.RYAN Q. | First Impressions
El cliente no dejó un comentario.Brandi D. | Overall Experience
El cliente no dejó un comentario.ANDREW W. | Overall Experience
El cliente no dejó un comentario.Tyrus S. | Online Move In
Staff very nice helpfulCENTO H. | Overall Experience
Guys were cool even their hair was nice! Especially the green oneQuinton G. | First Impressions
I like the cleanliness of the facility, the staff, and the security features.Vincent H. | Online Move In
Had an issue, the manager went above and beyond to solve. Very professional guy. Storage area is well lit and clean and I love that you can back your truck up inside the building to unloadCHAD E. | First Impressions
El cliente no dejó un comentario.Kathy H. | Online Move In
El cliente no dejó un comentario.Jennifer C. | Overall Experience
The staff is very rude and mean. They lie so muchDiane H. | Overall Experience
El cliente no dejó un comentario.Evelyn J. | Online Move In
El cliente no dejó un comentario.SHANNA W. | Overall Experience
El cliente no dejó un comentario.CHARLES B. | Overall Experience
El cliente no dejó un comentario.Spencer H. | First Impressions
El cliente no dejó un comentario.Mark C. | First Impressions
El cliente no dejó un comentario.TYEISHA J. | First Impressions
We had a storage unit for 7 months. Never had a problem here. Our only issue was the lights didn't always work in the back of the facility. But the staff were always nice and friendly.Nikki P. | Overall Experience
El cliente no dejó un comentario.KEVIN K. | Overall Experience
El cliente no dejó un comentario.PAUL P. | Overall Experience
El cliente no dejó un comentario.Rikkilin W. | Online Move In
El cliente no dejó un comentario.Derrick B. | First Impressions
Hands down the best storage unit I've ever rented. So accessible, fantastic to use!!!! Built extremely well. Made my moving from Cali to TN outstanding. ¡Gracias!Letitia U. | Overall Experience
Already referred to my cousin. This appears to be atp-notch, full-service facility! I will rent my truck for the furniture move from here too!Ada P. | Online Move In
The overall experience was good, but they kept trying to charge me late fees while on Auotopay. Something is wrong with the billing system. I was locked out of my unit once, but when I checked in at the office I was told everything was fine and I was on autopay. My mother even received a delinquent letter. I checked in at the office, and was told autopay was working. No one could explain anything. Why was I charged late fees?JENNIFER T. | Overall Experience
El cliente no dejó un comentario.KIARAH F. | First Impressions
El cliente no dejó un comentario.Bruce H. | Online Move In
Honestly the nicest U-Haul location I have ever dealt withBaxey F. | Overall Experience
El cliente no dejó un comentario.shellie w. | First Impressions
They went way beyond to help me with my needs. I can never thank them enough. Keep up the great jobgladys s. | First Impressions
El cliente no dejó un comentario.Angela W. | Online Move In
This is the cleanest, best staffed facility I have every used. The staff when above and beyond, finding help when the contracted help did not show or call.Howard D. | Overall Experience
Ciera Perry is the friendlist and most helpful Uhaul employee I have ever met.Jennifer C. | First Impressions
El cliente no dejó un comentario.Janet S. | Overall Experience
El cliente no dejó un comentario.Larry H. | First Impressions
El cliente no dejó un comentario.Scott S. | Online Move In
The office staff were AWESOME!!!!John G. | Overall Experience
El cliente no dejó un comentario.derrick b. | Overall Experience
So easy & convenientKejuana M. | Online Move In
El cliente no dejó un comentario.Letitia U. | First Impressions
El cliente no dejó un comentario.LAUREN B. | Overall Experience
El cliente no dejó un comentario.William B. | Overall Experience
El cliente no dejó un comentario.Michelle L. | Online Move In
El cliente no dejó un comentario.Marsha E. | First Impressions
El cliente no dejó un comentario.Samantha H. | Overall Experience
El cliente no dejó un comentario.Britni R. | Overall Experience
El cliente no dejó un comentario.David N. | Online Move In
The Madison, TN location nearest to Rivergate is awesome! The employees are nice & helpful. I would recommend this location to anyone needing storage or other u-haul services.Kristi K. | Online Move In
El cliente no dejó un comentario.Esme P. | Online Move In
Great location for me great people to work withHenrietta H. | Overall Experience
El cliente no dejó un comentario.Cathena C. | First Impressions
El cliente no dejó un comentario.Mauvette H. | First Impressions
I love the customer service, she took really good care of me... I'm very happyNyke L. | Online Move In
El cliente no dejó un comentario.Valencia G. | First Impressions
El cliente no dejó un comentario.JAMES N. | Overall Experience
El cliente no dejó un comentario.Samantha H. | First Impressions
Everything was great, loved the automated check-in process online. Very convenient. Reid B. | Online Move In
El cliente no dejó un comentario.Emilie C. | First Impressions
Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!Tasha C. | First Impressions
El cliente no dejó un comentario.Elvira M. | First Impressions
El cliente no dejó un comentario.Kizzie W. | Overall Experience
I signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.breon a. | Overall Experience
Excellent staff!BROOKE S. | Overall Experience
Very helpful and understanding employees & managers.Tara W. | Overall Experience
El cliente no dejó un comentario.PATRICE S. | First Impressions
I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.Eddie H. | Online Move In
El cliente no dejó un comentario.valerie b. | First Impressions
El cliente no dejó un comentario.ASHLEY W. | Overall Experience
El cliente no dejó un comentario.Geoffrey H. | Overall Experience
El cliente no dejó un comentario.SHARRON B. | First Impressions
Very helpful, very friendly. You have an amazing staff! GraciasJOSE A. | First Impressions
Everything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘ASHLEY W. | First Impressions
El cliente no dejó un comentario.JENNIFER M. | First Impressions
El cliente no dejó un comentario.shatekia e. | First Impressions
Cierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!Jennifer D. | First Impressions
Marvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.Glenda S. | First Impressions
Mr. Perry was was kind and professional!Tonya F. | First Impressions
The Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who's looking.ADAM B. | First Impressions
El cliente no dejó un comentario.Elida K. | First Impressions
The workers at Madison uhaul were the best and help fullcarol j. | First Impressions
Marvin and his team were extremely professional. I'd recommend 100%.A Alan I. | Online Move In
Excellent experienceJonathan M. | Overall Experience
El cliente no dejó un comentario.Sandra C. | First Impressions
El cliente no dejó un comentario.KEYOSHA B. | First Impressions
El cliente no dejó un comentario.Monique L. | First Impressions
El cliente no dejó un comentario.Keith L. | First Impressions
El cliente no dejó un comentario.tonia p. | First Impressions
Excellent staffBROOKE S. | First Impressions
El cliente no dejó un comentario.Delores y. | First Impressions
From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!Caleb J. | First Impressions
The website is horrible. Will never use againLUKE L. | First Impressions
Very friendly staffmark p. | First Impressions
El cliente no dejó un comentario.Yann A. | Overall Experience
There needs to be some climate control storage unitsKenya M. | Overall Experience
El cliente no dejó un comentario.Randy Y. | First Impressions