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WILLIAM M | Overall ExperienceSelf Storage Units in Lynchburg, VA, 24502
U-Haul Moving & Storage en Timberlake
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U-Haul Moving & Storage of Downtown Lynchburg
1760 Park Ave, Lynchburg, VA 24501 View Available Units4.6 miles from this location -
Buchanan Self Storage
20766 Main St, Buchanan, VA 24066 View Available Units28.0 miles from this location -
U-Haul Moving & Storage at Airport
2902 Hershberger Rd, Roanoke, VA 24017 View Available Units42.0 miles from this location -
U-Haul Moving & Storage at Salem Turnpike
3434 Salem Tpke, Roanoke, VA 24017 View Available Units43.0 miles from this location
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- 4.5 es la calificación promedio de clientes
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Brandon the store manger is a wonderful guy, and a very understanding person! I wish nothing but blessings to him and his family! Thanks a lot
larry t | Overall ExperienceI was told that my storage unit price was locked in but it went up twice this year so I decided to discontinue my contract
Tim M | Overall ExperienceWhen I took the truck, it was empty turn off in the middle of the Timberlake Rd . I had to walk to the gas station and get gas and put into it and then I went back to U-Haul and I told them how you guys give me the truck empty they said no it’s for half a tank, a picture that I took from them as empty that was the only problem
mohannad a | First ImpressionsPlace was amazing and clean kept, very secure and convenient entry doors. Sometimes the parking lot was a little crowded, we would have loved to stay, just couldn't afford the price increase. Increase was justifiable for the obvious house keeping care of the facility. Employees were always nice and did a great job keeping it clean.
Samantha S | Overall ExperienceVery expensive and the unit always had leaves and debris blow into it from the outside. I left the unit cleaner than I found it.
Kristy B | Overall ExperienceExcellent and friendly staff!
James V | Overall ExperienceMy son was bitten by a bee. There was a bees nest above door of the next unit which we informed office about 3 times.
carol e | Overall ExperienceI was having to deal with my mother's passing. Everyone was so nice and helpful for a very emotional time. Highly recommend this facility
REBECCA L | Overall ExperienceThe staff is rude. I was ripped off for my last moth of storage. Moved out on the 2nd of October and was never back paid for moving out.meaning I payed for a full month and moved early. I rented a truck from this location and when I noticed a check engine light I was told it's my problem.just rude
gary e | Overall ExperienceNot enough help. Ive waited for hours for help. I make appointments w staff to pay bills. They need help. Also I have almost been run over in the parking lot. Staff has helped me when Ive asked. Should have more staff w better pay. Most have a great attitude n are helpful. Im afraid there after 6 pm. Too dark at most sheds. Strange people are there at closing times. A man was walking around talking to himself when I got in my car n locked the door n left today. The staff noticed him. He appeared to be hallucinating. Spooky! Its the season! I hope you get more help.
SHARI K | Overall ExperienceThis U-Haul Facility never had people available and didn’t explain anything properly to me as a costumer so I would say I was cheated out of $65 every month for almost 2yrs! If I had known how bad the customer service would be, how unreasonable they would be I would have left after the first month or so. I stored a couch and no one told me that the couch would be in a unit cover by wires and no ceiling - I’ve never been to a storage unit with an OPEN ceiling on it so of course I never asked or saw it. The movers put it in so I never saw that it was open. It rained multiple times this year so heavily and rain was leaking directly overhead and my couch was soaked, moldy to the point of black mold and gross. And the facility managers waited until Hurricane Helene to check for leaks in the facility roof but the holes are so old it’s been leaking for a year or longer. What’s worse is that they no longer had updated insurance info for me and never once notified me that the information was missing or different so they didn’t compensate me for the damage but what a crappy facility anyway- to pay money for OPEN storage is a scam. If I could go back I would have at least asked to pay for one that’s covered or just gone to a normal one in town that has a roof on top of the units which everyone expects. I will make sure to leave more reviews wherever I can to warn people about this money trap because it is not even good storage if it’s going to get soaked from leaky roofs and there’s only ever one person available to help.
Shekinah C | Overall ExperienceStorage units seals are broken and after months of trying to get them to fix it it was never done, parking lot is a mess no parking or space to barley drive through, staff is so short staff going inside take hour or two to get seen, app has been broken for in store shopping also making no alternatives
William R | Overall Experience