Initially, the move in process was difficult because of a staffing issue at the facility. However, I thought Kashone did a wonderful job managing the situation and made the difficult process much easier. After some initial confusion about the size of my unit, she immediately remedied the situation and quickly got me set up at the right unit.
Kendra J. | Online Move InSelf Storage Units in Lynchburg, VA, 24502
U-Haul Moving & Storage of Timberlake
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The staff when fully staffed are professional, knowledgeable and proficient. Suggestion: have more personnel inside to help those waiting, and more counter space to conduct work.
Verna B. | Overall ExperienceNne
Etta W. | Overall ExperienceI am 100 percent satisfied with all the staff because of all the great service I get when I visit this location.
CURTIS MCDANIEL F. | Overall ExperienceThe gal who helped me did an excellent job
TERRY S. | First ImpressionsOur storage unit price went up like 4 times within like 6-8 months. The staff was always friendly when someone would be in the store. They are always short on weekends having one person to check in trucks and help people in the store sometimes I would be inside the store waiting for over 30 mins because there is no staff. This has happened on numerous occasions. With so much competition in the area the prices could be a little more affordable. You should also be able to change your payment due date to where it works with the customer pay schedule.
charlesia and Micheal r. | Overall ExperienceAlways a wait. I called 15 times to get a storage area. Put on hold. The customers were 25 deep at 11:00 am. Ridiculous wait. I left n came back three times. Employees cant work harder or faster. More help needed. Answer the phone please. Employees are nice for the most part. Cash is a nice guy n helpful. Not enough help. Waiting is too long.
SHARI K. | First ImpressionsThere was a little confusion at first with my rental but the staff figured everything out and it was a great experience overall
Lara S. | Overall ExperienceThe entire staff was accommodating, professional and very thoughtful.
Verna B. | First ImpressionsStaff was friendly and very helpful with any questions and concerns. Best customer service that I had the pleasure of dealing with. They should all get a raise.
Eileen M. | Overall ExperienceThe staff were Very easy to work with and I appreciated how considerate they were. My husband and I had no problems at all from start to finish!
Marissa J. | Overall Experience