Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Staff took care of my needs all the way. Thanks!

The ladies are wonderful.

In recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

Luis is the greatest person ever! His staff is very helpful and nice :-)

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

GOOD JOB

GOOD

I don’t think it’s fair to not prorate the fees when moving out ...

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

The ladies running the place were so nice, helpful and very pleasant. I was told it “wasn’t a good neighborhood” but the neighborhood is clean and the people are nice.

Everything was nice

Staff was always helpful & facility always clean

Great!

good

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

No comments

Manager does not have any reposobilitty with his job.