Comentarios de los clientes para U-Haul Moving & Storage of South Los Angeles

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of South Los Angeles

Clasificación general:

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KEITHAN D. | First Impressions |
Clasificación:

The storage I was given was very small .

MANUEL P.
Clasificación:

He needs to get training on how to mount a trailer to a vehicle. The reason I am pointing this out is that after I left the Uhaul lot, an at several miles away, after going over a speed bump the trailer came off the ball, he did not secure the locking mechanism to the ball. What if this would have happen on the freeway, good thing this happen on the street at a low rate of speed.

lorraine n. | First Impressions |
Clasificación:

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

Alvin K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sharnel L.
Clasificación:

El cliente no dejó un comentario.

Franklin S.
Clasificación:

El cliente no dejó un comentario.

CARLOS R.
Clasificación:

El cliente no dejó un comentario.

LILIANA B.
Clasificación:

Fast and friendly service!

ROSETTA S.
Clasificación:

El cliente no dejó un comentario.

annie m. | First Impressions |
Clasificación:

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

ANITA P.
Clasificación:

Super fast check in and out. Truck are always clean..no dents and dings... employees always friendly

KRYSTOL B.
Clasificación:

El cliente no dejó un comentario.

ALEXIS T.
Clasificación:

El cliente no dejó un comentario.

PURVIS D.
Clasificación:

El cliente no dejó un comentario.

ELISA R.
Clasificación:

El cliente no dejó un comentario.

REINALDO D.
Clasificación:

El cliente no dejó un comentario.

LEONEL H.
Clasificación:

El cliente no dejó un comentario.

RICKY F.
Clasificación:

Send out your own management team to review or shop the location. Trucks are bing saved that didn't go out where as customers could have used them and brought them back the same day. Make sure your employees aren't telling customers that they mean less to them because the current truck is going to be taken out of town which is more money for them.

SHAWNTE P.
Clasificación:

The customer service is horrific!!! And what's worse the deplorable service I received was by none other than the manager Luis! Luis is very rude and disrespectful.

VALERIE H.
Clasificación:

I would say schedule more personal on the busy days like the end of the month and first of the month. Everything else was great the three person that assisted me were great. Very perfessional. God Bless

KEVORK N.
Clasificación:

Drop off was quick and convenient, lot attendant was very pleasant and helpful.

mikaella A.
Clasificación:

The return process is flawless, staff is very helpful and kind

JANET S.
Clasificación:

Please make sure that the check in person HIGHLIGHTS the part about filling it up With gas and a $30 charge if not!

willie B.
Clasificación:

When the next cust.rent a truck it should have a applian dolly on it .all your trucks should have appliance dollys on them for the customers.

ERIC S.
Clasificación:

El cliente no dejó un comentario.

JEFFRY D.
Clasificación:

El cliente no dejó un comentario.

TOMINEKA N.
Clasificación:

Make Cheaper

REGINALD W.
Clasificación:

El cliente no dejó un comentario.

JOHN P.
Clasificación:

El cliente no dejó un comentario.

JAZIMEN D.
Clasificación:

El cliente no dejó un comentario.

LAMONA H.
Clasificación:

Employees need to be more professional. They are not particularly rude to the customers, but they are very relaxed and openly speak about private life and handle personal calls.

maneva C.
Clasificación:

Employees are friendly and prompt.

Johnathan D.
Clasificación:

Issue #1 The 2 younger employees at this location had the worst customer service skills I've encountered in a while. There was very little respect showed to me as a paying customer. Their tone and wording was what you would hear between them and some peers. Issue #2 I was at U-Haul to rent a pickup truck and tow dolly. Despite having plenty of equipment, the cashier attempted to “corner” me into buying a tow hitch to connect the pickup truck and tow dolly. I was told they could not rent them and none of their pickup trucks or cargo vans are equipped with tow hitches per the manager. As I was thinking I noticed all of the moving vans were equipped with tow hitches. I decided I would rent a box truck in order to use the tow dolly which was my primary reason for using your rental services. My problem was that the cashier attempted to coerce me into buying equipment I don't need and did not have any suggestions on how to solve my problem. I understand the principle of increasing sells but not providing a complete package is not the solution.

ROBIN B.
Clasificación:

El cliente no dejó un comentario.

CHRISTOFF N.
Clasificación:

The agent was rude and at first said that they didn't have a truck for me despite having a reservation. When I inquired about the $50 reservation guarantee both seemed shocked and didn't understand what I was talking about. The location is poorly run and very disorganized. There is definitely no way I am going back to this location or even uhaul. I'd glad pay somewhere else that doesn't treat me so rudely.

TRINIDAD L.
Clasificación:

We were given contract statement with fuel at 1/4 but truck was actually on E with yellow light on. When we asked for corruption it took your agent a half hour to add enough gas for us to get to service station and we were not given credit for the total hour delay that We had to pay our workers. Also yellow engine light came on while we were driving the truck. The Uhaul place is near my house and I feel bad that this happens in my neighborhood.

Doris C.
Clasificación:

El cliente no dejó un comentario.

Melvin T.
Clasificación:

El cliente no dejó un comentario.

tynnia t. | Overall Experience |
Clasificación:

It was a cool stay . Just too expensive for a college student moving home ..

LATONIA B.
Clasificación:

Keep doing what you are doing.an getting better at doing what you are doing now.

Sandra S.
Clasificación:

El cliente no dejó un comentario.

Juan A.
Clasificación:

Make sure some employees don't charge clients more money on gasoline when is not supposed to be.

DORENE C.
Clasificación:

El cliente no dejó un comentario.

Glynnis C.
Clasificación:

Great experience

Jonathan M.
Clasificación:

El cliente no dejó un comentario.

JUAN M.
Clasificación:

El cliente no dejó un comentario.

Daron R.
Clasificación:

No complaints everything was satisfying

ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

LATONIA B.
Clasificación:

Keep doing what you are doing.Howeven make what you are doing wonderful.

Jorge A D.
Clasificación:

El cliente no dejó un comentario.

ARNULFO I.
Clasificación:

Personal experience was the best, thanks uhaul!!!

Brian C.
Clasificación:

El cliente no dejó un comentario.

Luis david E.
Clasificación:

El cliente no dejó un comentario.

Michelle L H.
Clasificación:

The return process needs attention. It took too long. The associate was apologetc for the long wait

TAMIKO L.
Clasificación:

El cliente no dejó un comentario.

MONICA L.
Clasificación:

I had an awesome experience. Thank you Stay safe and have a bless day!

JEFFREY S.
Clasificación:

Always great!

katherine J.
Clasificación:

El cliente no dejó un comentario.

Jorge H.
Clasificación:

The truck was completely empty on gas when given to me, the truck was very stinky in the inside, they never wipe down these trucks in the inside, it felt very dirty, not even with the COVID19 going on.

Jose Luis U.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE W.
Clasificación:

None

Prince S.
Clasificación:

El cliente no dejó un comentario.

Valerie C.
Clasificación:

Truck was clean but should have been sprayed with a freshener it smelled like marijuana

LATONIA B.
Clasificación:

El cliente no dejó un comentario.

Marco A C.
Clasificación:

El cliente no dejó un comentario.

JOSE R.
Clasificación:

Perfect

Carlos P.
Clasificación:

I used the app to reserve. The app navigation was very difficult when checking out the truck. It took over an hour to get it from your office. The clerk took a substantial number of pictures of myself and my drivers license. It felt like I was being checked in fir something illegal. I took the time to input my information the day before. All that extra routine was over done and not customer friendly. The app needs to be more straight forward for checkout.

DIEGO H.
Clasificación:

I love the respect they give you. And the help. They are friendly. Totally would go there again

lenora C.
Clasificación:

Very nice & informative group of staff. They were really informative as well.

Curtana F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LORETTA J.
Clasificación:

The customer Service is great and it's especially good to see that with a young adult staff. I feel that U-Haul should put gates around the facility because the location is on a rough side of town and at night it is extremely dark with a lot of foot traffic. With more lightly and gates it's sure to create a safe feeling environment. Rating is a 3.5 because of location but the customer service is a 5+. I have been renting weekly for almost a year.

LARRY B.
Clasificación:

Its all good

Shawlene B.
Clasificación:

Continue to have the best service

michelle G.
Clasificación:

U-haul maintained covid guidelines while I was there.

Darion W.
Clasificación:

El cliente no dejó un comentario.

KEITH K.
Clasificación:

El cliente no dejó un comentario.

GARY J.
Clasificación:

A guy probably wouldn't care but as a woman it would have been nice to have the seats shampooed so it didn't look like I was sitting in dried up semen. Otherwise the service was great!

Ana E.
Clasificación:

Staff were quick and friendly. Easy process to drop off the truck and tow trailer.

OSCAR F.
Clasificación:

Everything was perfect, all we need is the receipt thank you. My E Mail is ofavela@wattcompanies.com

Arienne K.
Clasificación:

The 2 people who helped me with my truck rental at this location were very polite and helpful. Top shelf service. I highly recommend them!

JUAN H.
Clasificación:

Good person

LUIS C.
Clasificación:

El cliente no dejó un comentario.

PATRICIA P.
Clasificación:

Reservation w/Confirmation #20777280 was made online and not honored at this location. Instead your AM guy said the Reservation was not there. He made my stressful situation even more stressful. My daughter made reservation online for the purpose of making my move easier, instead this guy turned it into hell. I had to re do reservation "again" start all over meanwhile time is passing by. Those he even realize his job is to check me in asap? Total disregard and disrespect for my time and myself. I have used U-Haul before but this franchise stores make the U-Haul name trash. Oh when I returned the cargo van the PM personnel were very rude it was 7:58pm so I guess I ruined their leaving at 8pm. I did not get a receipt even though the PM guy said "he sent it to my Email. Not true no receipt. I am very dissapointed. No more U-Haul for me.

JANICE A.
Clasificación:

El cliente no dejó un comentario.

Carole B.
Clasificación:

Make sure that there is some fuel in the trucks.

KOREAN B.
Clasificación:

With Covid going on, you would think the truck would be spotless, it was filthy! Marijuana and cigarette butter, just horrible. I have pictures, when I reported it to them, I was told I should have waited when I was on a time limit very unprofessional!

LEO L.
Clasificación:

El cliente no dejó un comentario.

Byron J.
Clasificación:

I am disappointed that I have been charged $150 for little rubber marks on the side of the van, which I did do or pay much attention to because it didn't seem like damage to note because it could be cleaned off. Also, I didn't realize the $150 deductible. I thought once you pay the $25 you are able to walk away, which is why I only noted the scratches. I did not come close to any vehicles that would have caused the scratches, and am requesting that you not charge me for it. I rent vans from you every week at the same location and will examine more thoroughly the vehicles before taking off. Many times in the past when I pointed out things of the sort, the service reps at U-Haul would say, "oh, don't worry about small things like that." I look forward to your response.

Lamontize F.
Clasificación:

El cliente no dejó un comentario.

Shelly W.
Clasificación:

El cliente no dejó un comentario.

Moenay S.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

latacha E.
Clasificación:

The steering wheel had a lot of play the alignment was off the radio didn't work

Valdesha r. | First Impressions |
Clasificación:

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Thomas M.
Clasificación:

Make sure that when someone books a truck that the truck is AVAILABLE. I paid for a truck and did not get any notification of no availability. Luckily, a uhaul representative found a truck for us at this location.

Chana H.
Clasificación:

El cliente no dejó un comentario.

Stephanie S.
Clasificación:

Fast and easy return

OTHMAN C.
Clasificación:

El cliente no dejó un comentario.

malissa M.
Clasificación:

El cliente no dejó un comentario.

Jessica D.
Clasificación:

Thank you so much for the service I really recommend this location...

Lovely H.
Clasificación:

Excellent service

MARTINA J.
Clasificación:

This location has great service

Austin C.
Clasificación:

I'm very pleased with the service there l wouldn't change anything

KENNETH C.
Clasificación:

El cliente no dejó un comentario.

Edward A.
Clasificación:

El cliente no dejó un comentario.

Glenda W.
Clasificación:

El cliente no dejó un comentario.

Betty B.
Clasificación:

None

sharekia m. | Overall Experience |
Clasificación:

Staff took care of my needs all the way. Thanks!

Hidalia F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

shonte g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

johnny r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda w. | Overall Experience |
Clasificación:

The ladies are wonderful.

FRANK D. | Overall Experience |
Clasificación:

In recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.

Taylor P. | First Impressions |
Clasificación:

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

corey w. | Overall Experience |
Clasificación:

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

Ann H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TOM M. | First Impressions |
Clasificación:

Luis is the greatest person ever! His staff is very helpful and nice :-)

Wendell P. | Overall Experience |
Clasificación:

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

Randy B. | Overall Experience |
Clasificación:

GOOD JOB

Randy B. | First Impressions |
Clasificación:

GOOD

Melanese N. | Overall Experience |
Clasificación:

I don’t think it’s fair to not prorate the fees when moving out ...

Tammy W. | First Impressions |
Clasificación:

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

David P. | Overall Experience |
Clasificación:

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

David P. | First Impressions |
Clasificación:

The ladies running the place were so nice, helpful and very pleasant. I was told it “wasn’t a good neighborhood” but the neighborhood is clean and the people are nice.

Josephine S. | Overall Experience |
Clasificación:

Everything was nice

juanard g. | Overall Experience |
Clasificación:

Staff was always helpful & facility always clean

james w. | Overall Experience |
Clasificación:

Great!

Meiko H. | Overall Experience |
Clasificación:

good

Andrea H. | Overall Experience |
Clasificación:

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

wesley r. | First Impressions |
Clasificación:

No comments

Heongjin Y. | Reservation |
Clasificación:

Manager does not have any reposobilitty with his job.

Robert L. | Overall Experience |
Clasificación:

Enjoyed my stay.

Deitra L. | Overall Experience |
Clasificación:

D and her staff are great! Very accommodating and always friendly! Thank you

rich h. | Overall Experience |
Clasificación:

Mice got into my storage. Some damage. Many droppings.

La Shay S. | Overall Experience |
Clasificación:

It was clean, quiet and there was always a cart and moveable stairs available!

No se han enviado comentarios para esta ubicación.

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