Very friendly, informative representative.
thomas c | First ImpressionsSelf Storage Units in Kingston, ON, K7M3G1
U-Haul Moving & Storage en Kingston
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U-Haul Storage at Fort Drum
23315 State Rte 342, Watertown, NY 13601 View Available Units35.7 miles from this location -
Convenient Storage
123 Coleman Ave, Watertown, NY 13601 View Available Units36.1 miles from this location -
U-Haul Moving & Storage of Watertown
19153 US Rte 11, Watertown, NY 13601 View Available Units38.6 miles from this location -
U-Haul Moving & Storage at Fort Drum
26470 US Rte 11, Evans Mills, NY 13637 View Available Units38.8 miles from this location
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Some staff were argumentative and it was a struggle to try and retrieve items from our unit because the doors were blocked more often than not and when bring items in our out, we would consistently be told not to leave the doors open.
OTTO H | Overall ExperienceThe staff at check and and check out were great. We went two evenings last week to pick up stuf from locker after work. The app said access to locker was 0500-2200 so we were there just before 1700. 2 nights in a row there was a heavier set lady working and she was outside and all she kept saying was is your access 24 hrs? She did not actually come up and have a proper conversation with us. Just basically speaking loudly out in yard. I was unsure of 24hr access but was going by app. She wanted name and locker number making us feel like we were causing disruption to something we knew nothing about. Not professional in sorting anything out or taking time to properly discuss. Locker location and acess and use of carts and the in/out using our code was otherwise just fine.
Robin B | Overall ExperienceThe storage unit I had was good with height and length. I wasn't happy with that there was no light in it.
Larry S | Overall ExperienceStaff was super helpful in getting us set up to store our items. Very pleasant to deal with.
Robin B | First ImpressionsArrived and staff was unhooking the trailer before I had even talked to them and where rude and ignorant towards me. 80 for storage and might want to measure you unit wasn’t 5x5 no notification about the over charges for unit never was informed about the 110$$ fee for the storage never got emailed until the day after !!!! Ask for area repe for the area and got we don’t know how it is ,,, used to work for U-HAUL and it was off the most rides people that I had ever dealt with A call form you would be better off then this thing
edward w | Overall ExperienceHere's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"
Deep P | Overall ExperienceMy storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.
DAVID H | Overall ExperienceHuge hole in top of our storage locker.
Jane M | First ImpressionsRob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!
shannon m | Overall Experience