Customer Reviews for U-Haul Moving & Storage of Kingston

9,992 reviews

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive * NO ON-SITE PARKING *)

(613) 549-8880

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive * NO ON-SITE PARKING *)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STAN P 
Rating:
4.0

Your app needs a lot of work. The photo function for a returning rental doesn't work. It wasn't just me. Read the reviews on Google Play.

Ken M 
Rating:
5.0

Staff were very professional and helpful

Peter W 
Rating:
4.0

Hire more desk staff at the peak hours.

AL H 
Rating:
4.0

Customer did not leave a comment.

Michel L 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

Nathan C 
Rating:
5.0

Excellent customer service and very quick to get going. The location is a bit crowded and small but not much can be done about that.

ALISTAIR M 
Rating:
1.0

Rude rushed service and was charged gas and service fees because the gas line was touching but not covering the line. Was returned with 1/8 more gas and they couldn't rebate for the extra gas.

Cassie L 
Rating:
4.0

Customer did not leave a comment.

BRIAN R 
Rating:
5.0

They were beyond perfect. Helpful in everything

tom t 
Rating:
4.0

Mobile app didn’t work which delayed pick-up. Rear right turn indicator did not work.

mark s 
Rating:
5.0

Never have any issues with this location Always excellent service

Chuck K 
Rating:
5.0

Trailer wire harness was frayed and while the lights still worked, demonstrates a serious lack of maintenance. Also, not sure why chains were so long that they dragged even after twisting.

Denis L 
Rating:
5.0

Customer did not leave a comment.

G-Ross W 
Rating:
5.0

Trailer had a couple marker lights out, but otherwise great unit.

Stephen O 
Rating:
5.0

Customer did not leave a comment.

Michel R 
Rating:
3.0

I did not know that I was unable to park my vehicle at your location. I was forced to park at Costco and walk back. I believe that on-site parking is a necessity when you’re single and don’t have anybody else to drive you.

George B 
Rating:
5.0

The price for a basic trailer rental seems too high, I know everything is getting expensive but it’d be nice for some basic options and prices

Michael F 
Rating:
4.0

Customer did not leave a comment.

Joan W 
Rating:
5.0

Customer did not leave a comment.

Gilroy L 
Rating:
5.0

I returned four hours later realizing I forgot my 407 transponder. The truck was already off the lot at a nearby location, but the gentleman working took time to go get it for me. I really appreciate it.

marcello l 
Rating:
5.0

Keep up the good work.

Rodolfo R 
Rating:
5.0

Brandon was amazing, so helpful and informative. Made everything very easy!

Isabel H 
Rating:
5.0

Customer did not leave a comment.

Quinn P  |  Overall Experience 
Rating:
4.0

Get a larger location. Lot is so crowded there is o place to park to do the pick up or drop off

Lucy H 
Rating:
5.0

Expedient and easy rental. Good service

Martin H 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Great staff and helpful team there.

Miles W 
Rating:
5.0

Customer did not leave a comment.

Carlene C 
Rating:
5.0

Customer did not leave a comment.

Harpreet S 
Rating:
5.0

Quick and efficient service

Lucien T 
Rating:
4.0

Very busy location but was able to get the vehicle after a 5 minute wait. Truck was ok for in town but quite bouncy (I suspect one wheel is not balanced properly)

DANY C 
Rating:
4.0

Some of the staff are not very friendly

Cheryl M 
Rating:
5.0

Didn't realize that i should click the text link to do the vehicle check. Might want to remind people of that prior to leaving.

Matthew O 
Rating:
5.0

Keep it up

Frank B 
Rating:
5.0

Staff were super nice! Was helped right away. Very happy with experience overall

Rex M 
Rating:
1.0

Too much in too small a space. It was a zoo when I went to pickup my reservation. How you don't have multiple collisions/injuries at this location is beyond me.

Dave E 
Rating:
5.0

I understand it's difficult these days but receiving a truck with a full tank of gas would be beneficial for both of us. That way I can return it full instead of guessing how much gas to put into the truck before I return it.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

Jose J 
Rating:
5.0

Customer did not leave a comment.

Nuoheng L 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Sergio D 
Rating:
5.0

The tongue on the 6x12 trailer is very heavy. Put jacks on them so people of 'ordinary' strength can disconnect and connect.

Ian K 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Melanie M 
Rating:
5.0

Pickup and return was easy and efficient.

Michel V 
Rating:
5.0

Great staff.

Cindy M 
Rating:
5.0

The pick up location was perfectly fine. The reservation system , however , needs drasric improvement. I had to change my entire move because my "reservation" (which i had on my account) wasn't honoured by your system and I was informed that what I required was unavailable the day before I needed it. This is absolutely unacceptable and will prevent me from renting your equipment in the future.

Kim K 
Rating:
5.0

Customer did not leave a comment.

Sherif A 
Rating:
4.0

Customer did not leave a comment.

ATHELING S 
Rating:
5.0

Everything was great. Seamless.

CHERYL B 
Rating:
4.0

Customer did not leave a comment.

VLAD L 
Rating:
5.0

Customer did not leave a comment.

bradley q 
Rating:
2.0

We were charge for 30 km’s and we used less than 20 KM’s. we put gas in the truck and filled it back to where it was when we took it out and we’re charged for gas. Not impressed with all the extras when we did what was asked of us and had the truck back well before the required time. The agents were friendly, but that is the only positive comment we can make truthfully.

Keith H 
Rating:
5.0

Customer did not leave a comment.

Rob H 
Rating:
5.0

Customer did not leave a comment.

Sandro P 
Rating:
5.0

Customer did not leave a comment.

Kim T 
Rating:
4.0

Truck transmission made load whining and grinding noises during a local move. I would never have taken it out onto a highway.

David G 
Rating:
5.0

Everyone was friendly and efficient on a very busy day. It's been 5 or 6 years since renting from uHaual, and I was very impressed with the use of online/app. It made things easy and quickly to do. 👏

Blair H 
Rating:
5.0

Great customer service. Very efficient!

Jennifer M 
Rating:
1.0

Despite the fact they knew the starting location and the exact address I was moving to, I was billed for an addition 19 miles. I went directly from U-Haul to the pickup location, directly to the drop off location then directly to the U-Haul location to drop the truck off and their numbers were still off by a wide margin. Was also told that I could go over the amount I was given by 10% free of charge but they charged me for it anyways. Only go here if you have no other options

Spencer R 
Rating:
5.0

Customer did not leave a comment.

cassandra c 
Rating:
4.0

Customer did not leave a comment.

Kelvin E 
Rating:
5.0

Customer did not leave a comment.

Kristin R 
Rating:
5.0

Thank you for making my move so much smoother!

Darcie W 
Rating:
4.0

Vehicle was very dirty (interior and exterior). Fuel level was misreported at 7/8ths of a tank. Fuel was actually between 3/4 and 7/8ths. Vehicle operated well and appeared to be in good mechanical condition. Recommendations: Demand customers return vehicles clean (there is a car wash 1km away) and fuel filled to the top (gas station across the street). I had to spend 16 dollars in car wash and 45 dollars in fuel to return the truck cleaned and fully fueled.

Gordon F 
Rating:
5.0

Comments are above. The staff at both locations were polite and professional. My main issue was was with the not honouring my guaranteed reservation.

Peter G 
Rating:
5.0

Nothing

Scott K 
Rating:
5.0

I couldn’t believe how fast and easy this was! Thank you so much!

Julia I 
Rating:
5.0

Super location with all available extra's!

Roland H 
Rating:
5.0

Amazing customer service

Eric R 
Rating:
2.0

one trailer tire pressure was low, 21 PSI. it wasn't noticeable when the trailer was empty but was apparent well the trailer was loaded. Vehicle tire pressure must be checked be for renting equipment. It is a major safety issue. Fortunately I noticed the low tire after loading the trailer and I was able to add air to it. U-Haul's "on line pre check in" is a waste on time! When checking in at this location I had to provide my drivers license and answer all the same questions I did on the "pre check in" One or the other U-Haul not both.

David B 
Rating:
5.0

Customer did not leave a comment.

Theresa T 
Rating:
5.0

I would prefer to receive my rental filled with gas. I started with a quarter tank which was sufficient for my needs but needing to guess how much gas is needed to return it to pickup levels Is frustrating.

John W 
Rating:
5.0

Easy and friendly service. Will definitely come back to this location again if the need arise again.

Chris C 
Rating:
5.0

Customer did not leave a comment.

Vigilio P 
Rating:
4.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Nothing really. Service was fast and friendly!

ALEX M 
Rating:
5.0

Customer did not leave a comment.

Doug G 
Rating:
5.0

The experience for pickup was both professional and efficient. Customer representative provided installation knowledge which helped for customers with little to no trailer experience.

Matt S 
Rating:
4.0

Customer did not leave a comment.

Thomas M 
Rating:
4.0

The dashboard of the truck indicated that the tire monitoring needed to be serviced along with a symbol I did not understand which looked like the letter U with an exclamation mark. Coming out of the U.

Ian W 
Rating:
5.0

Customer did not leave a comment.

Ryan P 
Rating:
3.0

Site was good but difficult to access/busy road .

STEPHEN P 
Rating:
5.0

Customer did not leave a comment.

luisa m 
Rating:
5.0

Customer did not leave a comment.

Majid N 
Rating:
5.0

Customer did not leave a comment.

donald m 
Rating:
5.0

Customer did not leave a comment.

Adolfo H 
Rating:
5.0

Check in was friendly and easy. The cargo van we rented drove well and was ideal for our in town move. Definitely a positive experience.

Michael T 
Rating:
4.0

Customer did not leave a comment.

Luc D 
Rating:
5.0

Everything was perfect other than the one rattle that I heard every once in awhile from the cab. But you guys are amazing thank you very much. And I will keep using you guys for rentals.

RANDY A 
Rating:
4.0

Customer did not leave a comment.

devon b 
Rating:
5.0

Customer did not leave a comment.

Kathleen B 
Rating:
5.0

Customer did not leave a comment.

Marc D 
Rating:
5.0

Customer did not leave a comment.

Kerrilynn K 
Rating:
5.0

Staff are wonderful! Perfect experience.

Jana B 
Rating:
5.0

Keep up the good work.

Andre N 
Rating:
5.0

Customer did not leave a comment.

Rebecca G 
Rating:
4.0

Staff were professional, and personable. paperwork was completed quickly and accurately as promised. I look forward to using a van from this location in a few weeks. thank you.

Lloyd F 
Rating:
5.0

Here's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"

Deep P  |  Overall Experience 
Rating:
1.0

My storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.

DAVID H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDAH F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WADE C  |  Overall Experience 
Rating:
4.0

Huge hole in top of our storage locker.

Jane M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal W  |  Overall Experience 
Rating:
5.0

Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!

shannon m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hillar A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maybelle B  |  Overall Experience 
Rating:
4.0

Had some issues sorting out the unit at first but it was a good experience overall

Jen F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!

Beth L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel S  |  First Impressions 
Rating:
5.0

Great job

Micheal B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHANNE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dixie R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levi m  |  First Impressions 
Rating:
1.0

I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8

James M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy p  |  First Impressions 
Rating:
5.0

Helpful staff, clean facility, great price.

Patrick J  |  Overall Experience 
Rating:
5.0

Clean facility, friendly and helpful staff, and very reasonably priced.

Patrick J  |  First Impressions 
Rating:
5.0

occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.

CHRISTOPHER C  |  Overall Experience 
Rating:
5.0

Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since

James M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cindy H  |  Overall Experience 
Rating:
1.0

Rob - the manager is terrible.

Joyanne J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mavis R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cindy B  |  Overall Experience 
Rating:
5.0

Smooth move in and move out process made the experience with U haul a very convenient option for storage.

Rose O  |  Overall Experience 
Rating:
5.0

Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.

Angela C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed M  |  Overall Experience 
Rating:
3.0

Storage facility smelled of cat urine in places.

Mark D  |  Overall Experience 
Rating:
5.0

Very helpful staff at the Princess Street location. Great job.

Melvin S  |  Overall Experience 
Rating:
5.0

The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.

CHRISTOPHER C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed M  |  First Impressions 
Rating:
4.0

Thanks Rob, Lighting wasn't *that* good... Drew

Andrew W  |  Overall Experience 
Rating:
3.0

Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.

Lyndsey M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy B  |  First Impressions 
Rating:
4.0

Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..

James M  |  First Impressions 
Rating:
1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rhyan M  |  Overall Experience 
Rating:
1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rhyan M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor K  |  Overall Experience 
Rating:
5.0

Friendly staff and very accommodating.

Tannis F  |  First Impressions 
Rating:
5.0

Kingston team is doing a great job

Matthew H  |  Overall Experience 
Rating:
4.0

Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.

DANIEL P  |  Overall Experience 
Rating:
5.0

Graet place

John A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wayne g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan c  |  First Impressions 
Rating:
1.0

I paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?

Amy L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER O  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.

laurie r  |  Overall Experience 
Rating:
5.0

No issues at all. Staff has been great from the start.

rachael c  |  First Impressions 
Rating:
3.0

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

thersea r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathan J  |  Overall Experience 
Rating:
5.0

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

JEFFERY K  |  Overall Experience 
Rating:
4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

Gisele C  |  Overall Experience 
Rating:
5.0

Staff were very helpful!

ADAMAHMAD H  |  Overall Experience 
Rating:
5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Colleen H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james g  |  Overall Experience 
Rating:
1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

LYDIAMORIJADE A  |  Overall Experience 
Rating:
5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

DEBRAA F  |  First Impressions 
Rating:
3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Christopher D  |  Overall Experience 
Rating:
5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Steph w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M  |  First Impressions 
Rating:
4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Barb C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat M  |  Overall Experience 
Rating:
5.0

The staff were all super amazing,

christopher h  |  Overall Experience 
Rating:
3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Maziyar M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna d  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat M  |  First Impressions 
Rating:
2.0

Staff at this location were grumpy and customer service was not there.

Darcy U  |  Overall Experience 
Rating:
5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Liz F  |  Overall Experience 
Rating:
5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Brian A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H  |  Overall Experience 
Rating:
5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Brian A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Epifanio G  |  Overall Experience 
Rating:
4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Epifanio G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jordan S  |  Overall Experience 
Rating:
5.0

Excellent customer service

Susan H  |  First Impressions 
Rating:
4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

kevin p  |  First Impressions 
Rating:
4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

patty w  |  Overall Experience 
Rating:
3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Adam H  |  Overall Experience 
Rating:
5.0

Guys at the facility were helpful

Adam M  |  First Impressions 
Rating:
5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

leslie d  |  Overall Experience 
Rating:
4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Candace C  |  Overall Experience 
Rating:
5.0

Great service. Very friendly, a pleasure to deal with

Beth K  |  First Impressions 
Rating:
5.0

great

John C  |  Overall Experience 
Rating:
1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

RAYMOND A  |  Overall Experience 
Rating:
2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

RAYMOND A  |  First Impressions 
Rating:
5.0

Great place good staff.

Peter W  |  Overall Experience 
Rating:
5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Sandra H  |  Overall Experience 
Rating:
4.0

Very helpful staff. Professional and polite

NATALIE K  |  Overall Experience 
Rating:
4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

VIRGINIA L  |  Overall Experience 
Rating:
5.0

Friendliest and best customer service I have experienced from a uhaul office .

peter w  |  Overall Experience 
Rating:
5.0

No comment

Garth C  |  Overall Experience 
Rating:
4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

INAYAT C  |  Overall Experience 
Rating:
5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Madison A  |  Overall Experience 
Rating:
5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret s  |  First Impressions 
Rating: