Customer Reviews for U-Haul Moving & Storage of Kingston

7720 comentarios

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

(613) 549-8880

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCENELSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGANH C. 
Clasificación:
4.0

When calling to ask questions or make arrangements if nobody answers the phone it gets forwarded to someone that doesn't know the city . I prefer to talk to local people. They have more accurate info. Now I just hang up and call back in 5 minutes

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLET W. 
Clasificación:
5.0

Very pleasant and efficient service in and out in a short time.

Bill M. 
Clasificación:
4.0

Very prompt. Great service! 👍🏻👍🏻

ALYND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENNR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGHAR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NOLAN P. 
Clasificación:
4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Barb C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daria M. 
Clasificación:
4.0

Need longer car haulers 14ft or 16ft

TYLER C. 
Clasificación:
5.0

Very nice and helpful service reps. Great guys!

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC M. 
Clasificación:
4.0

On line booking with all the upsell stuff is a total pain.

ANDREW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAQUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
1.0

There was an issue with our truck, We had to drive to brockville. They were multiple mistakes and the entire ordeal was disappointing.

michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONA F. 
Clasificación:
5.0

Efficient and smooth drop off

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
3.0

App does not work at all for Android devices, making returning a rental after hours impossible. Had to use friends iPhone to return my rental van.

I P. 
Clasificación:
5.0

Very friendly considering a very busy day for the location. Impressed with automation of process since last rented - visual inspection pics and key return.

SUZETTE S. 
Clasificación:
4.0

It was a very busy day. I think your staff handled it well!

SEANP O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPPAANNE V. 
Clasificación:
3.0

The service was quick and easy, however I received the wrong truck and it felt like I was being rushed from the lot. I was not overly comfortable with the situation, but I moved fine and the drop off location was beyond perfect.

CODY R. 
Clasificación:
4.0

Quick, efficient and friendly. Kudos to Shelbs who got me out of there in less than 10 minutes. ¡Gracias!

WILLIAM H. 
Clasificación:
2.0

Not sure who to blame bur 24 hours ahead of rental after I got a call coming firming it the location and time pick up changed 3 times. And we were told we had to get a 26' truck when we ordered 15'. I. The end the size was fine but the back and forth on location and time stresses us out b

RICHARDJ W. 
Clasificación:
5.0

The fuel surcharge $50 for 10km of use is ridiculous.

Alexander B. 
Clasificación:
5.0

The gentleman working at the facility was helpful and courteous.

Janet S. 
Clasificación:
1.0

Customer service needs major improvement. When I called and questioned why things have changed from what I originally ordered (10' truck to be picked up at a different location), the woman on the phone was rude and told me it didn't matter what I ordered, I would only get what they have on hand. I questioned that it wasn't fair that I'll be paying for something I didn't want or ordered, she got angry and hang up the phone on me.

KYLED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELBY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINGMING L. 
Clasificación:
3.0

I have not received my return receipt yet via text or email. Contact number from April 28, 2021 #23797467 C. Green and when we returned the truck the rep wanted to charge $75 for the truck not being filled when the pick up photo and your contract both confirm less than half a tank was in at start. Also we only drove 15 KM's all day so I was very unhappy!

CATHERINEMADONNA G. 
Clasificación:
5.0

friendly service even in covid lockdown. easy check in/check out.

TODDANDREW M. 
Clasificación:
5.0

Excellent customer service.

KARIMAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLEA L. 
Clasificación:
5.0

I was very happy over all

DEBRAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHN D. 
Clasificación:
1.0

Complete joke. Everyone I talked to was completely unfriendly and rude. I had multiple reservations get cancelled for no reason on account of a location specific policy that was not communicated to myself or to the call centres. Very disappointing. Hopefully I never have to go back to that location....

FLORIAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

Nothing. I was checked in quickly, given an upgrade and checked out quickly at the end. Great experience.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
3.0

We were given the wrong truck. We were sent to the ruck but the keys were missing, so we had to return to get keys. The truck we drove away in was not the truck on our paperwork, so when we returned the truck we did not have accurate mileage. We were told they could tell the mileage from something that was reset. Does not make sense to me. Said we drove 54 miles and charged us for that. Hard to argue when you don't have any of the proper information. I don't think we travelled 54 miles.. it just should be better.

LORI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELSPETHA S. 
Clasificación:
5.0

Everything was perfect. All the staff were friendly and the park-up process was easy and comfortable. I'll use the truck here next time.

SANG P. 
Clasificación:
5.0

Used this Kingston UHaul a number of times THEY ARE FANTASTIC. Kept to COVID protocols yet processed you just as fast like a well oiled machine!

MICHAELW Y. 
Clasificación:
5.0

Great staff. Very quick in and out. Thank you

Phillip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETERJ W. 
Clasificación:
1.0

I was provided the wrong truck at first and had to return to get the correct one. Then when I asked for 26ft, they said there was none available at their location or surrounding location. After filling the truck, I located a 26ft truck that was available. Very unorganized. Will not go back

JENNIFER M. 
Clasificación:
5.0

There prompt, friendly service was excellent. I couldn't recommend any improvements.

CORYS Y. 
Clasificación:
5.0

Windshield was covered with bugs from previous rental and it looked as though coffee had been thrown at passenger side window

CRAIGV O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd A. 
Clasificación:
4.0

Box door gets stuck. Hinges need lubricating. Ramp was covered with leaves and hedge trimmings.

Marc S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKD A. 
Clasificación:
5.0

Both pick up and drop off locations, the staff were very courteous.

BRADLEYJ M. 
Clasificación:
5.0

Can't really suggest anything, a very good experience

WILLIAMR S. 
Clasificación:
5.0

Expensive but excellent service

MICHAELPAUL M. 
Clasificación:
5.0

trailer was great, staff was great, although the trailer was in rough shape

Paula N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPJ C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

When giving a different vehicle i would like the same milage of .59 and not bump it to the .79 or what ever the higher per km is. Why get charged more for vehicle that i could not get. Dont make sense to me. Cost me an extra 20 bucks.

KENNETHC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESA K. 
Clasificación:
5.0

Top notch service, friendly and efficient staff, keep up the good work!

ERIC D. 
Clasificación:
1.0

Everytime I've been to this location the customer service has been terribly poor. It's one thing to have a bad day and it's another thing to be really horrible at customer service. The person at the reception is very rude and gives a bad face to the Uhaul company which is trying to provide really good service at affordable price. You really do need to change that person or people are going to stop coming in just because that staff member doesn't know how to talk to people.

Ashlesha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GORDON S. 
Clasificación:
5.0

All staff were friendly, very helpful and efficient.

CA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLEYA M. 
Clasificación:
4.0

Cruise control.🇨🇦🏍

Joseph S. 
Clasificación:
5.0

¡Gracias!

NEILE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley M. 
Clasificación:
3.0

Make sure your "estimated mileage" is very close to actual when picking up the truck. When we returned the truck, having estimated 30 km, they told us they'd written the original km incorrectly and it was showing as us having driven a negative amount. But my credit card was charged for 30 km, even though I only drove 20 km. Not a great experience when they charge by the km.

EMILIEMEGHAN W. 
Clasificación:
5.0

Only one complaint - It was a little annoying that there was a dolly and blankets in the back for rent (which I didn't need or ask for, and couldn't remove or I would be charged for renting it) which took up space in the truck that I was expecting to use for moving. Other than that, everyone at the location were very friendly. Check in and out was super quick.

Craig B. 
Clasificación:
5.0

Great staff

Tracie L. 
Clasificación:
5.0

Although they could not fix the problem of the truck I booked being unavailable at the site I booked they were sympathetic and courteous.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERLEAA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

The online process is very efficient except for having to wait to get the keys from the counter inside as the rep can be busy with a customer for 15 min before being served. Ideally the keys should be in a lockbox outside that you're given a code to open it.

RONALDB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
4.0

El cliente no dejó un comentario.

IAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat M.  |  Overall Experience 
Clasificación:
5.0

The staff were all super amazing,

christopher h.  |  Overall Experience 
Clasificación:
3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Maziyar M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pat M.  |  First Impressions 
Clasificación:
2.0

Staff at this location were grumpy and customer service was not there.

Darcy U.  |  Overall Experience 
Clasificación:
5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Gracias

Liz F.  |  Overall Experience 
Clasificación:
5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Brian A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  Overall Experience 
Clasificación:
5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Brian A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Epifanio G.  |  Overall Experience 
Clasificación:
4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Epifanio G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jordan S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Susan H.  |  First Impressions 
Clasificación:
4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

kevin p.  |  First Impressions 
Clasificación:
4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

patty w.  |  Overall Experience 
Clasificación:
3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Adam H.  |  Overall Experience 
Clasificación:
5.0

Guys at the facility were helpful

Adam M.  |  First Impressions 
Clasificación:
5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

leslie d.  |  Overall Experience 
Clasificación:
4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Candace C.  |  Overall Experience 
Clasificación:
5.0

Great service. Very friendly, a pleasure to deal with

Beth K.  |  First Impressions 
Clasificación:
5.0

great

John C.  |  Overall Experience 
Clasificación:
1.0

booked online,wrong storage unit & no unit(s) to fit our 20' Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Raymond A.  |  Overall Experience 
Clasificación:
2.0

Booking online wasn't working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Raymond A.  |  First Impressions 
Clasificación:
5.0

Great place good staff.

Peter W.  |  Overall Experience 
Clasificación:
5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Sandra H.  |  Overall Experience 
Clasificación:
4.0

Very helpful staff. Professional and polite

NATALIE K.  |  Overall Experience 
Clasificación:
4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

VIRGINIA L.  |  Overall Experience 
Clasificación:
5.0

Friendliest and best customer service I have experienced from a uhaul office .

peter w.  |  Overall Experience 
Clasificación:
5.0

No comment

Garth C.  |  Overall Experience 
Clasificación:
4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

INAYAT C.  |  Overall Experience 
Clasificación:
5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. ¡Gracias!

Madison A.  |  Overall Experience 
Clasificación:
5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret s.  |  First Impressions 
Clasificación:
2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Maryanne B.  |  Overall Experience 
Clasificación:
5.0

Great as always

Troy D.  |  First Impressions 
Clasificación:
5.0

These people are fantastic, very personable.

Troy D.  |  First Impressions 
Clasificación:
5.0

Excellent service

Kandice J.  |  Overall Experience 
Clasificación:
5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Laura E.  |  First Impressions 
Clasificación:
5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

gabriela l.  |  Overall Experience 
Clasificación:
5.0

Staff are courteous. Very clean facility.

Irene A. | Reservación
Clasificación:
5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

JILL J.  |  Overall Experience 
Clasificación:
1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Jinhoon L. | Reservación
Clasificación:
5.0

All good

Richard C.  |  Overall Experience 
Clasificación:
1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Kaitlin G.  |  Overall Experience 
Clasificación:
3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Stephen N.  |  Overall Experience 
Clasificación:
1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Trish S. | Reservación
Clasificación:
5.0

Move out date was Sept 4/18

Dalton B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Patricia M. | Reservación
Clasificación:
4.0

We were happy with the service we received. ¡Gracias!

roxane h.  |  Overall Experience 
Clasificación:
5.0

Great location and service

GEOFF M.  |  Overall Experience 
Clasificación:
4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

GARY L.  |  Overall Experience 
Clasificación:
1.0

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Neumar R.  |  Overall Experience 
Clasificación:
3.0

Got instigated about smoking the vehicle when explained I wasn't smoking in It, a young guy looked at me and said are you sure you weren't smoking darts. Not impressed at all.

sarah p. | Reservación
Clasificación:
1.0

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It's prettu clear no one knows how to do their job

Christian K.  |  Overall Experience 
Clasificación:
2.0

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

ERIK F.  |  Overall Experience 
Clasificación:
2.0

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

kevin a.  |  Overall Experience 
Clasificación:
3.0

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Denise D.  |  Overall Experience 
Clasificación:
1.0

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Yantian L.  |  Overall Experience 
Clasificación:
4.0

Excellent service all around at this Kingston location.

Rene M.  |  Overall Experience 
Clasificación:
5.0

You’re on line staff is horrible maybe one out of 10 or affective...

John D.  |  Overall Experience 
Clasificación:
5.0

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

John D.  |  Overall Experience 
Clasificación:
1.0

Understaffed with a poor attitude towards customers.

Bill h.  |  Overall Experience 
Clasificación:
4.0

Have used this site for many moves in the past and would definitely return.

Roberta F.  |  Overall Experience 
Clasificación:
5.0

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.

Trish P.  |  Overall Experience 
Clasificación:
4.0

none

Craig M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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