Don’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility
David S. | Overall ExperienceCustomer Reviews
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- 4.0 Average Customer Rating
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Don’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility
David S. | Overall ExperienceI would liked to have seen a ramp at the door where customers load and unload.
Lisa M. | Overall ExperienceThe process of needing a storage unit was made simple and convenient here. Staff were friendly and helpful. Facility was clean and in good working order each time we came. I highly recommend this storage facility to anyone who finds themselves in need.
Carol C. | Overall ExperienceI had stalls at this facility for almost three years. My property was kept safe and in a good climate controlled environment. I never had a single problem or other issue. Bill payment was easy by using the online payment feature. I highly recommend this location for storage needs. The only reason I did not give the location an excellent rating was due to the homeless people hanging around the area. However, that is not the fault of the facility. That is to be blamed on the City of Irving's lack of proper enforcement of state law (i.e. trespassing).
Brownie B. | Overall ExperienceThe office staff including Maggie was extremely rude when dealing with an issue. The only time the office staff was nice, was when they were taking my money. I will never use this facility again and I will not recommend it to anyone. Every customer should be treated with respect and the office definately did not accomplish that.
Dulcinea T. | Overall ExperienceThe rates kept going up. My "bill" date was changed and started getting charged late fees. I opened the unit up later that the original billing date and you kept moving it so over time you took not only my money but my time in the space. I have told everyone I know not to use your storage. They ate better off elsewhere. If I wasn't 50 yrs old and unable to lift all in the items in storage myself I would have left many many months ago the first time you Changed Rates and my due date.
Francis b. | Overall ExperienceNice, easy, good customer service, friendly staff and fair access
DIANA A. | Overall ExperienceIt’s really unsatisfactory the service that is offered in this establishment. It got so bad that it resulted in me contacting U-Haul to make report of how bad the service was. The two workers there told me that I didn’t meet the requirements which were that my car had to be up to date to rent a parking spot, yet once I was in there all the cars parked had expired license plates. Overall really dissatisfied with how bad the service was.
LAURA E. | ReservationOne of the workers assisted with throwing some empty boxes and the lock on the unit. His name is Omar. He was friendly and professional. Thank you.
Ruthie H. | Overall ExperienceAffordable.
Vanessa O. | Overall ExperienceA special thanks to Maggie for being so kind & helpful!!!
Rosalyn T. | Overall ExperienceOverall, this place is great. The units are secure, climate-controlled, and well-lit. As a woman, I felt safe visiting on my own when necessary. There is an elevator and dollies you can use when needed. My move-out was very smooth. My only complaint was upon move-in on a Sunday morning, the opening time for the office was incredibly unclear. I had previously visited the office and a staff member *told* me the office would open at 8:30 am on Sunday (this agreed with or was later than times I found on Google and the Irving Storage site). However, I waited until 9:20 for an employee to arrive. There were three of us waiting by the time she got there; when we asked what time they were supposed to open, she responded that they opened at 9:00 (which disagrees with all posted openings) and did not apologize for rolling in later than that at 9:20. I just barely made it back to my apartment by 10:00 when my movers were arriving. I would still recommend this place, but don't plan to obtain a unit at opening time. Visit later during the day if you need to access the main office. I hope that management will take it upon themselves soon to make sure that their website, Google, posted signs in the window, and their staff all agree about opening times as these can actually affect moves.
Victoria H. | Overall ExperienceThe staff was friendly and professional. The building was convenient to get to and access to the unit was easy. Has to provide own lighting inside storage unit. But climate control protected a lot of things I had from the elements otherwise. I would recommend this storage unit I would also recommend their U-Haul truck rental services.
Ryan M. | Overall ExperienceI’ve referred 3 different ppl here because the cleanliness of the facility and the office!
anissa v. | Overall Experience