Don’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility
David S | Overall ExperienceIrving Storage
555 W Airport Frwy, Irving, TX 75062Comentarios de clientes
Available Units (All Sizes are Approximate)
Storage Customer Reviews
- 4.0 Average Customer Rating
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Don’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility
David S | Overall ExperienceI would liked to have seen a ramp at the door where customers load and unload.
Lisa M | Overall ExperienceThe process of needing a storage unit was made simple and convenient here. Staff were friendly and helpful. Facility was clean and in good working order each time we came. I highly recommend this storage facility to anyone who finds themselves in need.
Carol C | Overall ExperienceI had stalls at this facility for almost three years. My property was kept safe and in a good climate controlled environment. I never had a single problem or other issue. Bill payment was easy by using the online payment feature. I highly recommend this location for storage needs. The only reason I did not give the location an excellent rating was due to the homeless people hanging around the area. However, that is not the fault of the facility. That is to be blamed on the City of Irving's lack of proper enforcement of state law (i.e. trespassing).
Brownie B | Overall ExperienceThe office staff including Maggie was extremely rude when dealing with an issue. The only time the office staff was nice, was when they were taking my money. I will never use this facility again and I will not recommend it to anyone. Every customer should be treated with respect and the office definately did not accomplish that.
Dulcinea T | Overall ExperienceThe rates kept going up. My "bill" date was changed and started getting charged late fees. I opened the unit up later that the original billing date and you kept moving it so over time you took not only my money but my time in the space. I have told everyone I know not to use your storage. They ate better off elsewhere. If I wasn't 50 yrs old and unable to lift all in the items in storage myself I would have left many many months ago the first time you Changed Rates and my due date.
Francis b | Overall ExperienceNice, easy, good customer service, friendly staff and fair access
DIANA A | Overall ExperienceIt’s really unsatisfactory the service that is offered in this establishment. It got so bad that it resulted in me contacting U-Haul to make report of how bad the service was. The two workers there told me that I didn’t meet the requirements which were that my car had to be up to date to rent a parking spot, yet once I was in there all the cars parked had expired license plates. Overall really dissatisfied with how bad the service was.
LAURA E | ReservationOne of the workers assisted with throwing some empty boxes and the lock on the unit. His name is Omar. He was friendly and professional. Thank you.
Ruthie H | Overall ExperienceAffordable.
Vanessa O | Overall ExperienceA special thanks to Maggie for being so kind & helpful!!!
Rosalyn T | Overall Experience