No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...

The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

There was always a long line to speak to an associate

I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Wow, great job by the team, thanks.

I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

Several years of safe storage and service!

The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.