Customer Reviews for U-Haul Moving & Storage at Northwest Highway

7,102 comentarios

9929 Harry Hines Blvd   Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

(214) 351-6483

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(214) 351-6483

9929 Harry Hines Blvd
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

Always 100% Professional, Fast, Friendly & Knowledgeable Uhaul Team Members. Put your next Big Life Move on the Road to Sucess by Partnering with America's Best Moving Company. Uhaul & you = Winning Team.

George N. 
Clasificación:
5.0

Movinghelp.com was Very Bad they NO Showed for my move. I had to hire another moving company to get my move done. I have canceled that order on your web site and the system is telling me I will get a refund of my money paid in advance to Israel and Sons Movers. Your Truck rental was fine the movers thru your web site very BAD.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE M. 
Clasificación:
3.0

My 10 foot box truck came with 3/4 of a tank of gas. Having a full tank of gas would've made it easier for me when I turned it in. The truck also needed air in the right rear tire when I picked it up. And the windshield wipers were terrible.

LEEANNA R. 
Clasificación:
5.0

Driver's side seat belt not working. Cab of truck smelled like cigarette smoke.

Victor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Friedrich R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
2.0

When retrieved van it was very confusing. Single employee occupied with propane servicing with no one in office. Very unclear what necessary. I did not agree that vehicle recieved was clean and had proper amount of fuel. It was not clean. It was lacking over quarter tank to b at stated level. Prior renter

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
1.0

I have used Uhaul plenty of times before. This location is the worst UHaul location i have used. They will overcharge you on your bill and when you complain they will agree and fix it just to charge you again two days later.

KEVIN M. 
Clasificación:
5.0

Courtney was a wonderful help. And so was George Jones

DANIEL S.  |  First Impressions 
Clasificación:
5.0

Great experience

DEIRDRE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEYEDAMIRHOSSEIN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MERISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estefani D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOCELYN R. 
Clasificación:
5.0

Prior to coming to this location, I went to a location at Big C Market which did not have the equipment I ordered and where the service provider was rude. I would have preferred if the website routed me to the Northwest Highway location first to avoid the issues I experienced at the Big C Market location.

Najwa S. 
Clasificación:
4.0

Some of the employees were very rude - they could have asked me to move my car in a polite manner, which they did not. However, the employee that helped me with hooking up the trailer to my vehicle on 12/29 in the evening was exceptional - he went above and beyond to troubleshoot the wiring/lights. He was polite, professional, patient to me as well as others that were dropping off equipment.

JUDY B. 
Clasificación:
2.0

In general, my experience with UHAUL is bad. This is like 3rd time i had to cancel & reschedule. They said trucks are available at a chosen location on a given date. I got a call saying that location is closed on holiday . But why is that showing up on the scheduling tool? Also This UHaul location does not has any things i asked for. Furniture pads, small or Dolly's..etc

HARI G. 
Clasificación:
1.0

너네는 사기꾼들이야 친절하지도 않고 없어져야 되는 회사야

kyung a.  |  Overall Experience 
Clasificación:
1.0

너네는 개선될수 없는 영업 시스템으로 불친절한 직원들 이 운영을 하고 있어

KYUNG HO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA J. 
Clasificación:
2.0

The only reason I went to this location is because I had placed a reservation online for the location at 3520 Forest Lane which was more convenient. However when we got to the Forest Lane location some old lady came out and said that they were closed. I was not pleased at all because we were allowed to make a reservation on online at this location and then just to get there and be told that it was closed and point us to the location on Harry Hines. U-Haul needs to get their act together ‼️

DANIEL P. 
Clasificación:
5.0

I always use this location and have had great service!

Bobby R. 
Clasificación:
2.0

The manager colter n is a racist I’ll never use uhaul again

LOUIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

There were other rental locations closer to my residence, but the extra few minutes drive was worth the great customer service experience.

Gregory W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonka S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOCELYN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

UHAUL BOX IS A HORRIBLE MOVING EXPERIENCE!! HORRIBLE NEVER AGAIN!! DON'T ADVERTISE, 1.5 ROOMS. It's one room only!

Janis G. 
Clasificación:
1.0

Have the right equipment there for pick up at the right time. They did not have the right truck there for me very bad service and lights for truck did not work. And bigger truck cost me more gas. They need to give me a a discount.

KEVINLEE VERO A. 
Clasificación:
2.0

I reserved a van. When I got there, there no vans available. I reserved a dolly. Same thing. No dolly. Truck was old and dirty

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Itza J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
2.0

Terrible experience. Appatently the network was down when we arrived so it took 45 minutes for us to be able to drive our van away. I accept this was not the staff's fault but they seemed completely disinterested about the fact that customers were having to wait that long. When we returned the van, the guy checking us in told us we either had to get a broom and brush the back or we would have a cleaning fee. There were literally 2 leaves in there which was due to the high winds blowing as we unloaded our cardboard boxes. I told the guy this was the only difference from when we had collected it and all of a sudden he was fine with the state we returned it in. Such a bad experience.

SAMANTHA A. 
Clasificación:
3.0

My personal opinion is there were way too many furniture pads that ended up taking space on my end...

Richard Y. 
Clasificación:
5.0

There are some Companies that are from thier conception Uniquely American in Performance. Uhaul is a Remarkable Company that has kept Americans ability to move to the next stage in thier lives for Generations. I Literally Trust Uhaul to provide me with the Quality Vehicles I need to make my business successful and Personally make possible to move across this Beautiful Land of America to the next Chapter in my Life. As it has done for millions of Americans Generation after Generation. You can Trust Uhaul for your own next Journey in Life.

George N. 
Clasificación:
1.0

Rats ate through our boxes and nested in our mattresses, tv boxes, and furniture was ruined because of this. I have been trying to reach you warranty department by phone by having no luck as the phone eventually hangs up. I am attempting to submit only now. Hopefully I hear backfr you all soon.

Donald G.  |  Overall Experience 
Clasificación:
5.0

Great service, easy pick-up and drop off, and friendly staff.

DUANE D. 
Clasificación:
4.0

The facility is clean and well maintained. On-site staff is outstanding. I'm confused as to why a storage unit described as street level is actually on the second floor of the building.

Kimberly S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON W. 
Clasificación:
5.0

Had to have one of the tires replaced but they did quickly and effeciently.

BEVERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANGELA SHAREE M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
3.0

the truck rented was dirty. It was confusing to go with the online check-in. I will return to this location because it is near me.

Josephine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

N/C

Jerry M.  |  First Impressions 
Clasificación:
2.0

When I return my truck the guy who I returned it to was very nasty very rude just point blank

Jerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
5.0

My experience was great. The staff was very professional and accommodating, couldn't have asked for better service

CLARENCE R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

LESLIE G. 
Clasificación:
1.0

Be prepared for the daily reservations. I was on time for picking up 2 JH trucks. 1 had 3 trucks blocking it and the other had 4 trucks blocking it. They wouldn't allow us to help and move some trucks out of the way but, weren't making an effort to move the vehicles out of the way. Both trucks were filthy in the cab and box.

LESLIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIR J. 
Clasificación:
1.0

The guy on the desk is completely apathetic. Or maybe this attitude is just with the Latin people.

RICARDO S. 
Clasificación:
5.0

Fast and efficient staff

Roberto R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
5.0

Dropped off after hours.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
5.0

See Courtney at this location: She exemplifies a high degree of professionalism and desire to satisfy the Customers wants. Thxs

ABEDMELEK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN V. 
Clasificación:
2.0

This location needs to update their fleet, the trucks are rough riding and anything that is fragile gets broken because it rides so rough.The whole process of renting should be stream lined to speed up the process,

MICHAEL M. 
Clasificación:
4.0

Nada

JoAnne P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

Jeanette was wonderful to work with; friendly, efficient, and on-time. I really was impressed with her help.

Adriana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

The local phone number seemed to be always forwarded to the National phone line and we couldn't talk to anyone locally when we had questions unless we just drove there. That was annoying. Please tell local dealers not to transfer calls.

MOE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A. 
Clasificación:
5.0

The only problem I had was returning the vehicle on the site. The location wouldn't come up for me to finish that process.

leyora C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazem O. 
Clasificación:
4.0

My uhaul's battery died and had to change so many plans for the travel because of that. they could have maintained the uhaul better

ARUN R. 
Clasificación:
5.0

Very nice people I know their stuff

Jeffery R.  |  First Impressions 
Clasificación:
3.0

Was told cargo cans were available, they were not. Had to make two trips with a pick up truck with no sympathy or explanation from those working at this location.

SETH F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

The young lady who i did the rental with was fantastic. The guy who hooked the trailer up to my truck was great, the guy who unhooked the trailer was great. Very nice people.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
4.0

Did not like the fact that my call went to a call center when I just needed to contact the location for a clarification.

JUSTIN E. 
Clasificación:
2.0

This was my first time using Uhaul. I had a reservation for a truck and was running about 30 minutes late since traffic was bad. Showed up and waited in line for about 15 minutes just to find out they had cancelled my reservation without giving me a call to see if I was coming or not. Guy who helped me seemed to not care. It just made the whole process much more complicated than it needed to be.

NEIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN A. 
Clasificación:
4.0

Improve the online app so it actually allows reserving, picking up, and returning.

BENJAMIN TODD I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEPHON D. 
Clasificación:
2.0

My boxes were not delivered to this location but at another location that was 30 minutes from where I live. It looks as though my zip code was not used for shipment because they would have shipped it down the street from me. That's where my items are now. Also, they could have told me that instead of emptying my box that I could have just had it relocated to another location. Instead I was told that it will be cheaper to take my stuff out of Ubox and put it in storage. Definitely was not. Not a happy customer at all.

Sonia W. 
Clasificación:
4.0

Not related to this site but have not received a final invoice amount either via email or on my U-Haul app. Did love the app check in and return though. Very quick and easy. Glad we were able to return the equipment after hours.

Albert V. 
Clasificación:
5.0

Dropped the truck after office hours and person attending was very helpful and polite

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON B. 
Clasificación:
5.0

Excellent, everything was in perfect condition, not a problem ☺️ we use U Haul again ❤️

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE R. 
Clasificación:
3.0

One headlight was not working and we could not unlock the dolly .

ROBERT H. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHARLYNN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARBE W. 
Clasificación:
3.0

I made my reservation well in advance online. Only 2 days before pickup i was notified the trailer was not available and needed to pickup at another location. At the time of a move, extra problems are not needed. I went to the new location to pickup trailer, they said my reservation was canceled. They tried to reenter it. The girl could not get it right, even after 4 tries. The final paper was still in correct with the incorrect return location. I went ahead and took it because an hour wait put me behind schedule. The return of the trailer in Big Lake Tx was another mess. I went to the location where the trailers were located. Called the toll free return number. There was no office or anyone at this location. I was told i could only drop it off at another location or drive 70 miles to another location. Was told to call another number when i got there. I went to the other location ( a restaurant) there was no one there, it was closed not other uhaul vehicles around and no place to park the trailer. I called the number given explained the situation again and told the person i was going to park the trailer at the location where the other trailers were parked. This was another hour process. I find uhaul very inefficient and personal clueless. It would be hard for me to use uhaul again or even recommend them!

brian F. 
Clasificación:
5.0

Great

Vishnu K. 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA A. 
Clasificación:
3.0

mobile check in is such a hassle, why do you need 2 INSTANT phone verifications? why would you not set that up PRIOR TO CHECK IN, makes the check in experience so long

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me was very nice

Kelly P.  |  First Impressions 
Clasificación:
1.0

Nothing about my experience was good! The manager used my race against me. I've never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I'm slightly above dirt beneath his feet.

LOUIS G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hadassah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tariq H.  |  First Impressions 
Clasificación:
4.0

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Ruben S.  |  First Impressions 
Clasificación:
3.0

Building key card needs fixing key card on building 3000

adan c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHONDA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsea B.  |  Online Move In 
Clasificación:
5.0

Busy but helpful

David H.  |  First Impressions 
Clasificación:
4.0

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Sherrie L.  |  First Impressions 
Clasificación:
4.0

I spoke to your call in customer service recently and they were very helpful.

Albert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeannette u.  |  First Impressions 
Clasificación:
2.0

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

Talarisha B.  |  First Impressions 
Clasificación:
4.0

Great customer service. Everyone was very helpful. Storage was clean.

Debra p. | Reservación
No se han enviado comentarios para esta ubicación.

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