Customer Reviews for Irving Storage
(U-Haul Neighborhood Dealer)

580 reviews

555 W Airport Frwy   Irving, TX 75062

(469) 565-1259

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–5 pm

Services at this Location:

Contact Us

(469) 565-1259

555 W Airport Frwy
Irving, TX 75062

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I had just a empty water bottle I was given an unclean truck with some paper pieces napkins in the back I cleaned everything out and I just left a water bottle at the drivers seat the associate was so rude she said she isn't a housekeeping company and just because I had a empty water bottle there I was charged 5$ for cleaning fee which I think is ridiculous.

Sai Krishna V. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

NOTHING COULD BE IMPROVED ON!

TROY LINCOLN F. 
Rating:
5.0

Customer did not leave a comment.

keshav kumar A. 
Rating:
5.0

I can't stop thanking Estefany enough. Thank you for for all that you provided. I will absolutely recommend customers to 555 W. Airport Fwy. Moreso, I appreciate Eatefany for providing me with a video of how to detach my car because all I simply wanted was someone to point out what I needed to do. She did that!

Anna W. 
Rating:
2.0

Battery went dead on the truck! Still got charged full price and it took them hours to come for road side assistance

veronique S. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

La muchacha que está en frente atendiendo no te atiende por estar enel teléfono y tenia muy mal umor ni me atendió bien pero yo ya no vuelvo a ese lugar yo no lo recomiendo 😂

jose M. 
Rating:
5.0

Nothing. The staff there are awesome! Always very helpful, friendly and professional

Richard R. 
Rating:
2.0

The right mirror was broken and didn't notice until we got on the highway. I had 12 hours to drive and the mirror wouldn't stay in place. This was very dangerous. Luckily there was someone in the passenger seat that could tell me if it was ok to get over.

Adrianna S. 
Rating:
3.0

Alot more of everything

Lavan W. 
Rating:
1.0

Reimburse people's money back when they paid more than what they should of for gas

Rashawn D. 
Rating:
5.0

This was by far the most courteous U-Haul rental facility I have used and I have used many.

Arian C. 
Rating:
1.0

Don’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility

David S.  |  Overall Experience 
Rating:
4.0

Nothing...all was good.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Eddie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arjit M. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
3.0

Cargo van had faulty tire pressure sensors and low washer fluid lights on. Took an extra hour to get my keys because office changed hours temporarily due to weather but didn't update website. There was leftover trash from previous renter in the back. I didn't need it for much but this would've annoyed me to alot more if it was a bigger move.

JAMIES H. 
Rating:
5.0

I had trouble renting a truck from another location. The. Employee was new to UHaul and it was required I had to use the mobile app. Which wasn't easy for either of us.

ANN B. 
Rating:
1.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

I would liked to have seen a ramp at the door where customers load and unload.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VEERA MEHER SWAT Y. 
Rating:
5.0

Customer did not leave a comment.

FRANCES S. 
Rating:
1.0

I spoke with a 2 ladies via phone 1 stated her name was Victoria and the other said she was Meg. Meg was pleasant and very informative while Victoria was extremely rude and even hung up on my face when asking her questions regarding my rental. I had to call back 12x before Victoria would pick up and when she answered she stated “What” I explained that I was just hung up on she stated you said “ok” which in my book doesn't warrant a disconnection. I have never in all of my years been treated so poor when dealing with a business. I will be taking additional action and reaching out to corporate regarding this matter. This is very unacceptable and hurtful when a customer spends his money and is mistreated for no reason. I do understand people have bad days so I offered her grace in the matter and she still continued being rude, the hang up and having to call 12x was over the moon disrespectful and is the reason I WILL NEVER USE THAT LOCATION ANOTHER DAY ON THIS EARTH, I am forward this matter to the BBB as well.

glenn P. 
Rating:
5.0

Customer did not leave a comment.

Rajesh Y. 
Rating:
3.0

Vehical is in worst condition to drive

chandrakanth K. 
Rating:
4.0

Other than the fact that the attendant didn't know there were 2 dollys in the truck I was assigned to, everything went very smoothly and I was pleasantly surprised with my experience. The mobile check out was very nice.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
4.0

Customer did not leave a comment.

charles M. 
Rating:
3.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Customer did not leave a comment.

FRANCES I. 
Rating:
5.0

Excellent customer service

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Tanyria H. 
Rating:
5.0

Customer did not leave a comment.

Kiran kumar T. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

This type vehicle apparently not cleaned inside nor out. First thing I did was clean the seating/driving area

Mary Jo W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
1.0

Have a camera so you know exactly when someone bring your equipment back.

Barbara H. 
Rating:
1.0

Customer did not leave a comment.

Rebecca M. 
Rating:
3.0

Customer did not leave a comment.

Harold T. 
Rating:
1.0

Bad experience. Trailer was filthy, loaded with rocks mud dirt, owners could care less. Rude and unprofessional.

Alayrc S. 
Rating:
4.0

Turn signals did not work , passenger mirror broken hard to make safe turns

Jesus F. 
Rating:
5.0

Customer did not leave a comment.

Eddie P. 
Rating:
1.0

Customer service was unpleasant, van was filthy, had to wait 10 minutes for someone to come from the back and check me out when returning the vehicle, they overcharge my card on mileage after I left instead of printing me a detailed receipt while I was there. NEVER AGAIN!!!!!!!

Lonnie L. 
Rating:
5.0

Customer did not leave a comment.

LACRETIA H. 
Rating:
5.0

Customer did not leave a comment.

Alicia P. 
Rating:
2.0

Uhaul never has the equipment that they offer when you make your reservation. i.e. dolly's, blankets etc

Anthony Z. 
Rating:
3.0

Staff was not the issue but they were not quick to help! The equipment was run down & they did a poor of communicating info when asked. The vehicle was pinned in & I had to twist their arm to get them to move other trucks so I could even get this one out

Kimberly E. 
Rating:
4.0

Customer did not leave a comment.

Ferdinand D.  |  Overall Experience 
Rating:
5.0

The process of needing a storage unit was made simple and convenient here. Staff were friendly and helpful. Facility was clean and in good working order each time we came. I highly recommend this storage facility to anyone who finds themselves in need.

Carol C.  |  Overall Experience 
Rating:
5.0

Thanks again, everything was great!!

MOUHAMADOU D. 
Rating:
5.0

Make sure all equipment is connected and not dragging. My was and lucky someone stopped me and told me.

Lyhnard M. 
Rating:
5.0

Customer did not leave a comment.

Axel V. 
Rating:
5.0

Customer did not leave a comment.

Dwight R. 
Rating:
5.0

Customer did not leave a comment.

Jaya M. 
Rating:
5.0

Customer did not leave a comment.

Blanca Z. 
Rating:
3.0

The customer service wasn't friendly. When it was time to pay the payment process was confusing. Left feeling like i paid in full until i came back to drop off and more fees were added. Also I wish the person who helped me spoke clearly and didnt leave me waiting in the lobby. It was my forst time rent a s I wont be going back or refering to a friend. Will look for another company to rent a vehicle

Fernando G. 
Rating:
5.0

great customer service

Bridgette A. 
Rating:
4.0

Customer did not leave a comment.

Angela R. 
Rating:
2.0

I was guaranteed a 26ft truck but truck wasn't available and I rented Dolly/hand truck and they didn't have any equipment as well

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Sagar Kumar L. 
Rating:
5.0

Showed up a few minutes after close but they still took care of me!

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Nicolle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie P. 
Rating:
5.0

I was supposed to drop the trailer off at 725 Metker St in Irving TX. You have to drive down a very long narrow alley to enter this U-Haul facility. Their gate was locked closed, I called them several times, no one answered. Waited 15 minutes for someone to arrive, tried pushing the buttons to reach someone, but nothing. This was at 12 noon. I called and left a message have them call me back. Nothing. This location is crap. I found and went to the other location, on West Airport Fwy. They were very helpful, professional, and resolved my issue right away. Apparently, the other location has a reputation for being so poorly operated.

Dana Z. 
Rating:
1.0

Customer did not leave a comment.

TAMMY C. 
Rating:
3.0

I dropped my U-Haul off the night before it was due and followed the drop off instructions, however, they pretended like didn't know it was there but proceeded to say they would check the key box for the keys and move the truck. NOT once did they mention they tried to scam and take an extra $20 off my card

Alexandria N. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
2.0

When the trailer was put on my car, the UHaul clerk said I was ready to go, but I did a quick check and saw that the trailer was not securely on the hitch (The adjustable part of the trailer coupler that securely wraps around the ball of my hitch was not engaged.) Two months ago. same thing happened at a different location, and i did not check, since I trusted the UHaul clerk. Naturally, a mile from the UHaul, the trailer pop off my hitch. Luckily I was going 20MPH. This location where I checked, is off the freeway, I would have been going 55MPH, which would have been a very dangerous situation.

Veit G. 
Rating:
4.0

There's nothing to improve on. The staff at Irving Storage made the equipment drop-off a very pleasant experience.

HASMUKHBHAI P. 
Rating:
3.0

Customer did not leave a comment.

keith C. 
Rating:
3.0

Customer did not leave a comment.

Tamika P. 
Rating:
5.0

Customer did not leave a comment.

Alisha Julia B. 
Rating:
4.0

Customer did not leave a comment.

Robin N. 
Rating:
5.0

Great experience! Appreciated the ease of renting.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Janine G. 
Rating:
5.0

Customer did not leave a comment.

Jack S.  |  Overall Experience 
Rating:
3.0

I reserved a 10ft truck and a utility dolly. I got to the store and they said they were out of utility dollies and our only option would be an appliance dolly. Definitely not appropriate to move all boxes with. We got out to the truck and it wouldn't start. We were forced to rent a van that wasn't big enough to haul our boxes in one trip. 😢. Our experience just wasn't ideal. 🤷🏼‍♀️

Toni M. 
Rating:
5.0

Customer did not leave a comment.

Wolfgang W. 
Rating:
2.0

Actually care you HAVE customers. Put signage, drop boxes where they are actually visible. This location is a block back from the street address it uses and nothing U Haul-related can be seen from the street. The drop box is hidden, literally, on a side wall halfway down the building, behind trucks parked almost touching it instead of within sight of the front door or even the side of the building when walking past. After making customer do ABSOLUTELY everything themselves on the not-at-all-easy app that slows the process pushing sales for things not wanted, it might be nice if when you're forced to interact with the people getting your money (you must go inside to ask for the key) they actually greet you instead of being annoyed you exist and interrupted their leisure. There was 1/2 tank when I pulled out. I used 1/8. I did not want to pay the $100 charge for not replacing that 1/8th tank so tried to add a few gallons and discovered when it overflowed at the pump after a few gallons the fuel indicator still read only a half tank. Wow. Glad I wasn't planning to try to drive this van very far. You have choices. Choose another location. Choose another company.

Christy W. 
Rating:
3.0

I was charged 50$ for a fuel which was not as it indicated on the fuel gauge. The fuel gauges on these trucks are intentionally not precise so you can charge people whatever . Not good

Sohrab M. 
Rating:
3.0

Customer did not leave a comment.

Christine C. 
Rating:
3.0

Customer did not leave a comment.

Eric T. 
Rating:
3.0

Add some pointer to find the entrance door for this location. We went to dropbox without knowing there is an office inside.

Rajesh S. 
Rating:
5.0

Customer did not leave a comment.

Grady Travis T. 
Rating:
1.0

Customer did not leave a comment.

Jubin S. 
Rating:
5.0

More good offers

Florina B. 
Rating:
4.0

I had stalls at this facility for almost three years. My property was kept safe and in a good climate controlled environment. I never had a single problem or other issue. Bill payment was easy by using the online payment feature. I highly recommend this location for storage needs. The only reason I did not give the location an excellent rating was due to the homeless people hanging around the area. However, that is not the fault of the facility. That is to be blamed on the City of Irving's lack of proper enforcement of state law (i.e. trespassing).

Brownie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Balamanikandan R. 
Rating:
2.0

The truck I requested was not given to me when I showed up. I received a call text to call Uhaul prior to showing up to pick up my equipment. The agent I spoke with was very nice and offered to help. She searched the surrounding stores to find the 20 foot truck I reserved weeks in advanced. The issue was the stores were 20 plus miles away from where i needed it. No concessions were offered for taking a lower size truck. When I got to the store check out was simple and fast with no wait time. Fuel was fill and roaring to go. My reservation was from Saturday to Monday. Seeing as I returned the truck well before the 48 hour window I reserved it,I was charged the full days for it. No proration of the remaining was offered for turning it in early. Was a little perturbed about this but whatever. Seeing as the truck was not available at this location, mostly like will not use this store again. Before you pick up your reservation, would be a good idea to call. The reservation are 100% not guaranteed ever though during the check it states they are. Was not super happy but made it work as I had NO choice but to take up miles and that I didn't not want pay.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
4.0

Customer did not leave a comment.

Tynisha S. 
Rating:
4.0

Customer did not leave a comment.

suzanne m.  |  Overall Experience 
Rating:
4.0

I was not able to check the rental in on my phone. When I turned in a rental a week before at another location an email was on my phone and was able to turn the truck in aft hours.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Arunraj K. 
Rating:
5.0

The whole process was very quick and easy ,as I was in a bit I'd a time crunch.

KEITH L. 
Rating:
5.0

Very easy. Started online. Grab a truck and drive.

Ayana M. 
Rating:
5.0

Customer did not leave a comment.

SHARATH CHANDRA T. 
Rating:
1.0

Customer did not leave a comment.

Ella K. 
Rating:
5.0

Thank you

laura O. 
Rating:
5.0

Very friendly and helpful staff!

Dennis C. 
Rating:
3.0

Checkout customer while they are there. Don't checkout customers after they leave and charge them more behind their backs without letting them know.

Sriprasanna M. 
Rating:
1.0

Make sure your battries are connected well

Sudeep G. 
Rating:
1.0

I dont recommend, The sales person was rude and not welcoming, never gonna get uhaul from that location anymore 👎👎

Aashish G. 
Rating:
5.0

Customer did not leave a comment.

Nikhil D. 
Rating:
3.0

Customer did not leave a comment.

Josee L. 
Rating:
1.0

The office staff including Maggie was extremely rude when dealing with an issue. The only time the office staff was nice, was when they were taking my money. I will never use this facility again and I will not recommend it to anyone. Every customer should be treated with respect and the office definately did not accomplish that.

Dulcinea T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarath B. 
Rating:
1.0

The rates kept going up. My "bill" date was changed and started getting charged late fees. I opened the unit up later that the original billing date and you kept moving it so over time you took not only my money but my time in the space. I have told everyone I know not to use your storage. They ate better off elsewhere. If I wasn't 50 yrs old and unable to lift all in the items in storage myself I would have left many many months ago the first time you Changed Rates and my due date.

Francis b.  |  Overall Experience 
Rating:
1.0

Guy working couldn't even guide me up to the trailer and was clueless on how to hook up a trailer. I had to take over and do it myself. He literally flipped the trailer lock before it was down on the ball. Luckily I double checked. I was given no instructures on how the return the trailer after hours and called w no answer. I was called back following morning and she was rude and told me I wasn't supposed to leave the trailer where I left it. I said "well there were 4 other trailers where I parked and since I was given no instructions on what to so I guessed"

Casey B. 
Rating:
4.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter D.  |  Overall Experience 
Rating:
3.0

Nice, easy, good customer service, friendly staff and fair access

DIANA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oliver a.  |  Overall Experience 
Rating:
5.0

It’s really unsatisfactory the service that is offered in this establishment. It got so bad that it resulted in me contacting U-Haul to make report of how bad the service was. The two workers there told me that I didn’t meet the requirements which were that my car had to be up to date to rent a parking spot, yet once I was in there all the cars parked had expired license plates. Overall really dissatisfied with how bad the service was.

LAURA E.  |  Reservation 
Rating:
5.0

One of the workers assisted with throwing some empty boxes and the lock on the unit. His name is Omar. He was friendly and professional. Thank you.

Ruthie H.  |  Overall Experience 
Rating:
5.0

Affordable.

Vanessa O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanet m.  |  Overall Experience 
Rating:
5.0

A special thanks to Maggie for being so kind & helpful!!!

Rosalyn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammad H.  |  Overall Experience 
Rating:
5.0

Overall, this place is great. The units are secure, climate-controlled, and well-lit. As a woman, I felt safe visiting on my own when necessary. There is an elevator and dollies you can use when needed. My move-out was very smooth. My only complaint was upon move-in on a Sunday morning, the opening time for the office was incredibly unclear. I had previously visited the office and a staff member *told* me the office would open at 8:30 am on Sunday (this agreed with or was later than times I found on Google and the Irving Storage site). However, I waited until 9:20 for an employee to arrive. There were three of us waiting by the time she got there; when we asked what time they were supposed to open, she responded that they opened at 9:00 (which disagrees with all posted openings) and did not apologize for rolling in later than that at 9:20. I just barely made it back to my apartment by 10:00 when my movers were arriving. I would still recommend this place, but don't plan to obtain a unit at opening time. Visit later during the day if you need to access the main office. I hope that management will take it upon themselves soon to make sure that their website, Google, posted signs in the window, and their staff all agree about opening times as these can actually affect moves.

Victoria H.  |  Overall Experience 
Rating:
5.0

The staff was friendly and professional. The building was convenient to get to and access to the unit was easy. Has to provide own lighting inside storage unit. But climate control protected a lot of things I had from the elements otherwise. I would recommend this storage unit I would also recommend their U-Haul truck rental services.

Ryan M.  |  Overall Experience 
Rating:
5.0

I’ve referred 3 different ppl here because the cleanliness of the facility and the office!

anissa v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bridgette l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elsa carolina m.  |  Overall Experience 
Rating:
5.0

Bad experience. While moving in, I was doing it myself and could not keep my eyes on everything all at once. I knew I was missing a cart with about four boxes and a headboard on it. I was exhausted sweaty tired and I had two hour drive home so I didn't give it another thought. 2 months later I go to move out and I have no headboard then I started thinking oh my gosh what else am I missing. Family heirlooms in one box which is heartbreaking everything from high-end shoes to kitchen items basically about over $1,000 worth of merchandise. I don't know if I was offered insurance or not but that's not the point. When it hit me that I was missing a lot of things upon unpacking at home I called the storage and the same woman who checked me in 2 months prior was so aggressive and defensive I couldn't get a word in edgewise and all she kept repeating was I offered you insurance and you didn't take it I remember you said that lol. Oh really you remember me saying that out of all your customers two and a half months ago? Moving on that's not even the point, the point is why was she so aggressive? All I was calling about to see is if they had video footage from that long ago. My things were stolen the day I moved in not once I moved in. She wouldn't talk about it she wouldn't help or listen. I ended up calling the owner still have not heard back. I'll never get my things back I'll never get my mother's things back that will mean nothing to anybody but me. I have no proof but my instinct is that there is some kind of racket going on there that when your back is turned your things are going to disappear. I've dealt with thieves before and the young woman who I dealt with that work there fit the description of one. Zero concern, very aggressive and so guilty. To make matters worse I scraped up the side of my Prius on there the back side of their building where they had rebars sticking out. It literally gouged my car. Perfect. Also there were several men standing out in the back loading propane tanks into one of the storages very sketchy. Okay that's about it. The place was clean on the inside but the outside was really sketchy and not really completely safe. One day I went there and the gate was broken wide open with nobody manning it. We're in a deep freeze right now in north Texas but next week I plan on going to the police department in filing a report. Nothing will come of it I'm sure but it needs to be on record. And just to know it says to please contact the storage facility to try to work something out before leaving this kind of feedback and I did with two phone calls and five texts to the owner still nothing.

Eugenie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

perla g.  |  Overall Experience 
Rating:
5.0

The staff was great. This was the best experience I Have ever had with a moving and storage facility.

Derrell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy H.  |  Overall Experience 
Rating:
5.0

This facility was so clean and it didn’t have that old storage smell lol. Definitely will be using them again in the future ❤️

ASHLEE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yesenia C.  |  Overall Experience 
Rating:
5.0

The entire experience was good.

Thomas C.  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful. The climate controlled units are nice and maintained. The only issue is that there is two loading docks and sometimes they are full with other tenants and you have to wait to get in and out. overall, a nice place!

Sonya V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah k M.  |  Overall Experience 
Rating:
5.0

Staff is great, but facility needs improvement and more cleaning both inside and outside

MILOVALE HELEN N.  |  Overall Experience 
Rating:
5.0

Always great customer service and I love this location. Always always great service. Thank you for your assistance

ALICIA L V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXIS P.  |  Overall Experience 
Rating:
5.0

Overall good experience and prices.

Y ANDREA G.  |  Overall Experience 
Rating:
5.0

It is a good place but there were temperature problems in the second floor.

Joy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERENCE J.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYSSADANAE R.  |  Overall Experience 
Rating:
5.0

I recommend Irving Storage highly as the staff are helpful and accommodating.

Page B.  |  Overall Experience 
Rating:
5.0

Everyone was always helpful to the best of that ones ability. I always had help when I needed it.

Peggy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEIGHA CARISSA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo J.  |  Overall Experience 
Rating:
5.0

We had a great experience storing our things at Irving Storage. The facility was always clean. I felt comfortable that there weren't any bugs or anything that could harm our belongings. There were always carts to use and although there were busy days it never felt crowded. The staff is always very friendly. Terry seems to always be there with helpful information and is just all around a great guy. If we ever need storage in Irving again we would definitely go back.

Andrea O.  |  Overall Experience 
Rating:
5.0

The team at Irving Storage was AWESOME to work with and that is the front office staff as well as the building maintenance person that assisted me moving in and moving out. Yes, I would recommend your facility to anyone.

Gerald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA D.  |  Overall Experience 
Rating:
5.0

DO NOT RENT HERE, 3 days before my rent was due for a parking spot, they sent an e-mail raising my rent from $85 to $150. The night of my lease, my truck was broke into in gate secure parking and my tools and 2 dollies were stolen. They did NOTHING. 2 months later a truck broke the mirror off mine. I made a police report. Storage did NOTHING. They further intruded on my time to relocate my truck 2 times then were Rude. Someone tied up part of my parking space and when I reported it, the manager was rude to me. 6 month BAD EXPERIENCE. My rent always paid ahead of due date

Dale G.  |  Overall Experience 
Rating:
5.0

Clean truck friendly staff

alicia w.  |  Reservation 
Rating:
5.0

Manager was great! Fast ! In & out !!!!! Satisfaction was met !!!!!!

richard g.  |  Reservation 
Rating:
5.0

I needed to cancel my reservation due to a job change and the staff who helped me was TRULY OUTSTANDING! If I have a storage need in the DFW area in the future, they will get my biz

Craig S.  |  Reservation 
Rating:
5.0

Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.

elizabeth h.  |  Reservation 
Rating:
4.0

The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.

Yesenia Z.  |  Reservation 
Rating:
5.0

Irving Storage went above and beyond to help me get into my storage unit after hours. Exceptional customer service!

tyler b.  |  Reservation 
Rating:
5.0

Staff was very helpful and friendly!

derrell t.  |  Reservation 
Rating:
3.0

I don’t get why it says I qualify for a free month however U-Haul charging 6.95 admin fee and the actual storage facility adding a 20.00 admin fee, That does not Equal free. Free is free

Christopher L.  |  Reservation 
Rating:
5.0

Fees are reasonable. Needed additional to set a date for storage. Will renew arrangement when the time is right. Thank you

Columbus B.  |  Reservation 
Rating:
4.0

Great customer service

Anthony A.  |  Reservation 
Rating:
4.0

Everything went smoothly as promised

Kiana T.  |  Reservation 
Rating:
5.0

Looooove this place. Definitely recommend. And if I ever move back to Dallas. I would rent space and units again.

vanessa h.  |  Overall Experience 
Rating:
5.0

The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.

Shawn H.  |  Reservation 
Rating:
5.0

Ended up not needed unit everyone was extremely helpful

Renee P.  |  Reservation 
Rating:
5.0

We did not know we had a storage unit, which is why we did not move Into it.

Jessica S.  |  Reservation 
Rating:
5.0

Thank you for the quick and friendly service

BRODRICK N.  |  Reservation 
Rating:
4.0

This would have been a 5 star review, the woman that helped me was very friendly and helpful, but I moved in the rain and your roof drains over the entry way causing me to move in a waterfall

Chris C.  |  Reservation 
Rating:
3.0

I do not need the storage room at this time. I called on 10/11 to cancel and request my money back.

Diane G.  |  Reservation 
Rating:
5.0

No problems as I had to change my plans.

Stephen W.  |  Reservation 
Rating:
5.0

I was really pleased with the location, cleaninest, and friendly people would definitely recommend to others.

Yolanda D.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top