I had not been to my unit in several months. When I came to get my Christmas decorations, my entire unit was covered in rat feces and urine. All my items were destroyed with the exception of 3 totes. I was never notified of an infestation to come and check on my items.
SHANNON D. | Overall ExperienceSelf Storage Units in Huntsville, AL, 35816
U-Haul Moving & Storage at Sparkman Dr
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Samantha was very professional i really appreciate her service that she provided
ANTHONY R. | First ImpressionsJennifer was friendly, knowledgeable, and patient.
SCHEREE S. | First ImpressionsSamantha is incredible. Thank you for everything.
Helen R. | First Impressions&&&&
DONNA H. | First ImpressionsHad rats 🐀 ate up my furniture in the unit I was paying for !!!!!
RASLYN M. | Overall ExperienceI can't express Samantha's experience in handling my storage and transferring to the next state so glad she was there to help wish there were more like her Thank you Samantha
KATRINIA P. | Overall ExperienceMy storage unit had a 1 inch gap under the door. In the 2 plus years I rented, I requested several times that the door gap be fix. The gap let in dust, leaves, rain, and vermin, and my boxes and furniture were ruined. Each time I spoke to Samantha, she assured me that it would be fixed soon. Never was it fixed. Rent escalation was horrendous. The original 149/month rent was raised to 159, then 169, then 179. You’d think for the $4,000 plus I paid in rent, better service would be provided. Hence, I moved out.
William F. | Overall ExperienceManager Samantha was awesome & very helpful. I can tell she does her best to maintain the property but she can't control the scummy people that break the rules & store FOOD! My very expensive belongings were DESTROYED by RATS caused by others. Maybe yall should seal the units off so this doesn't happen to undeserving hard working people. I'm very upset about the loss of my furniture & damage done. Just salt in the wounds.
BRITTANY W. | Overall ExperienceIt had a lot of rodents inside the storage, which also damages a lot of property
ALEX W. | Overall ExperienceThe staff there was pleasant and very knowledgeable. Very helpful and courteous
NANCY B. | Overall ExperienceSamantha was very professional and efficient. She took the stress out of the moving/storage process. She was truly delightful to deal with
ANTHONY K. | First Impressions