The manager just wants to talk over you and argue instead of take accountability and fix their mistakes. I reserved a week in advance a trailer and a small unit so there would be no problems moving out of state. They finally got me on my way with the trailer after an hour and a half, and then when I'm fully loaded ready to unload in the unit, it's not even vacant it's already taken but a customer. They move me to another unit and tell me they won't charge me extra because it's their mistake and will note it in the system. Cool. I unload my stuff and leave 20 hours away for work, and my card is charged on autopay for more than double what I'm supposed to be charged. I make a call and they basically give me the run around and say they will make a note and handle it with the manager and contact me back. Never did. I call back and try to explain to the manager the situation and they just want to argue and talk over you, not professional at all. Instead of handling their mistake they just file for "abandonment" to close my account. Don't use this location. Manager gives off unhappy, mad at the world baby mama energy. If you want peace of mind and want to avoid problems, find storage somewhere else
nathan a. | Overall ExperienceSelf Storage Units in Houston, TX, 77028
U-Haul Moving & Storage en Mesa Rd
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- 4.5 es la calificación promedio de clientes
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The people at the Mesa facility were courteous, professional, and helpful. I enjoyed my time with them.
ARNEZ J W. | Overall ExperienceThe staff was very helpful & respectful!
Kimberly H. | First ImpressionsThe representative was nice and professional
Claudette W. | First ImpressionsI really appreciate the employees and concerns.
kiven T. | First ImpressionsHands down my store location and team members absolutely the best. They work with me no matter what the situation is. They let me know whats best and the options I have. I dont think ive ever saw them not laughing or smiling with each other and the customers. Keep them around
Darnecia B. | Overall ExperienceI love my store reps! 😁
Darnecia B. | Overall ExperienceAll good
Isaac C. | First Impressions