My stuff was damaged! You replaced the roof and didn’t notify me and insulation was all over my stuff and slot of my bins were broken like someone was stepping on my stuff . I also had a couch that was ruined from the water getting in a the humidity. You guys made the excuse that my damages weren’t the cause of you replacing the roof. My stuff was not like that when I went in a while back. Not happy and didn’t take accountability for your actions.
JOSE ( | Experiencia generalDollar Storage
13930 Bandera St, Houston, TX 77015Comentarios de clientes
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Cómo funcionan los comentarios de U-HaulMy stuff was damaged! You replaced the roof and didn’t notify me and insulation was all over my stuff and slot of my bins were broken like someone was stepping on my stuff . I also had a couch that was ruined from the water getting in a the humidity. You guys made the excuse that my damages weren’t the cause of you replacing the roof. My stuff was not like that when I went in a while back. Not happy and didn’t take accountability for your actions.
JOSE ( | Experiencia generalPaid for unit for over 7 years, I was not informed of the water leak where it clearly shows the roof has been repaired and almost everything on the right side of unit is water logged ,water still on the floor.
AMANDA P | Experiencia generalCouldn't get in had no access to use it so didn't even get the unit went somewhere else will never use this facility again and want my $20 deposit back couldn't even have a way to cancel it after I tried to log in there was no way I will never use this again!!!!!
Jorge T | ReservaciónLove friendly staff
maricruz l | Experiencia generalVery convenient and Professional at this Gainesville location very nice owner
Rhonda F | ReservaciónThis is a horrible storage. I paid online and was unable to get in touch with anybody I went all the way to the storage The door was locked no one ever came to assist me and I never moved my stuff in. This location is a scam
Rachael C | ReservaciónRented stall #45 from June 9 2001 -August 8, 2024
QUINCY O | Experiencia generalNeed it to storage some items temporarily and found my local storage area and very pleased with service thank you for helping me and my family out.
RODOLFO R | Experiencia generalI had the storage for 2 years. And Leslie was absolutely amazing!!
ADINA A | Experiencia generalThanks . I was a customer for 10years. Please refund my July 2023 Rent. My family member had storage for years. Please be fair with me . I spoke to Leslie .
LILLIAN B | Experiencia generalThe only major issues I had was the hours because most people don't get off from work until after 5pm or 6pm and the facility closed at 6pm. Being closed on Sundays sucked too because lots of people would message me on that day to ask to come pick up items I was selling on Facebook marketplace and I'd have to tell them no which would cause me to lose money since the customer worked Monday-Saturday past the normal open hours. Extending the hours & being open on Sundays would be great!
KANDY W | Experiencia generalA customer for 5 years leslie was very professional helpful awesome. Would tell friends about this storage facility
Lonnie A | Experiencia generalThe lady in the from of the storage is so sweet and friendly. Definitely I recommend this place to all my friends and family!!!
DORA M | Experiencia generalVery helpful when you needed their help, never had a problem, will highly recommend! Leslie was always available to be of help to us.
STEVE H | Experiencia generalWe loved their office hours, and everyone was so helpful from the day we moved in. It was clean and access to my unit was just as promised. ++++++ THEY ARE the LOWEST PRICE IN THE AREA!!!!!
BASIL A | Experiencia general