Customer Reviews for U-Haul Moving & Storage of East Houston

2,341 reviews

8801 Mesa Rd   Houston, TX 77028
(Ley Rd & Tidwell)

(713) 631-2344

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 631-2344

8801 Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gilbert A 
Rating:
3.0

Customer did not leave a comment.

Tameka J 
Rating:
5.0

The gentleman who waited on us was AMAZING! He was very efficient, professional, and personable. He waited on several customers at once, so no one felt neglected. I applaud his efforts!

raquel k 
Rating:
3.0

Customer did not leave a comment.

Chandra B 
Rating:
5.0

I am so thank for Chris and his staff. They were more than helpful .

melvin f  |  First Impressions 
Rating:
4.0

N/A

WELDON B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leroy T 
Rating:
5.0

CHRIS IS A AWESOME MANAGER. THE WORKERS ARE NICE AND CONSIDERATE. VERY HELPFUL. YES I WOULD FOR SURE USE THEM AGAIN AND I WOULD DEFINITELY RECOMMEND

MARY G  |  Overall Experience 
Rating:
5.0

Nothing great work

Edsgar R 
Rating:
5.0

Quick and easy proces, Chris is a huge help and I would suggest this place to others!

briana s 
Rating:
5.0

Chris and Q were awesome!! They made sure the trailer was up to the 2000 mile trip we were making. We pulled out feeling like valued customers and confident in the equipment!

GINGER G 
Rating:
5.0

I would like to recognize Chris. Super helpful & courteous gentleman...he was a pleasure to interact with. Got me setup with my rental and out the door in no time! Chris is the epitome of what genuine customer service is!! Thank you good sir!

MARK A 
Rating:
5.0

Customer did not leave a comment.

Chelsea B  |  Overall Experience 
Rating:
5.0

Robbie and Chris was gr Quick and Great customer service 👏

Dimitra M 
Rating:
5.0

Customer did not leave a comment.

Linda A 
Rating:
3.0

My reservation was changed to Truck Share. I had poor cell service at the location and had to go inside to ask for WiFi. The employees inside were nice and helpful. I didn’t recall being told about the possibility of needing my passport or lease as verification. I don’t like that I ended up having to be dependent on someone else answering a phone call. Next, I had connectivity issues at drop off forcing me to contact customer service. Lastly, I had to search for the key drop off. I thought that should be indicated during the apps return process. Truck was great. Employees at the store were great.

Chasity E 
Rating:
5.0

It’s very good excelente

Maria C 
Rating:
5.0

Customer did not leave a comment.

Juan F 
Rating:
5.0

Customer did not leave a comment.

shuntella J 
Rating:
5.0

Good service!

maria g 
Rating:
5.0

Was not the best equipment but got the job done. Some screws were loose but im a mechanic so it was simple for me to tighten properly as a safety measurement. But overall service and accomodations were excellent. Keep it up

Wilmer B 
Rating:
5.0

Customer did not leave a comment.

Charlie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria v  |  Overall Experience 
Rating:
4.0

Only one worker working. Poor guy was busy alone on a weekend morning.

Darryl L 
Rating:
4.0

Customer did not leave a comment.

KENDRIC M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis M 
Rating:
4.0

Customer did not leave a comment.

Yolanda A 
Rating:
5.0

They explained everything well to the T and was very friendly.

Terry F 
Rating:
5.0

Customer did not leave a comment.

Ella H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer G 
Rating:
4.0

Customer did not leave a comment.

CORNELIUS P 
Rating:
5.0

Customer did not leave a comment.

Broderick W  |  Overall Experience 
Rating:
5.0

Michael was always giving me options to rent the product, He is a wonderful Customer Service member, Thanks for all.

mario l 
Rating:
5.0

Customer did not leave a comment.

angelia j  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Service was very good

Larry W  |  First Impressions 
Rating:
5.0

Customer Service was GREAT!!!!

Michelle G 
Rating:
4.0

Customer did not leave a comment.

DEVANTE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Vehicle was not totally clean upon inspection but the attendant was very professional and took care of it right away! She is also very nice when I come there.

lajuanda L 
Rating:
5.0

Customer did not leave a comment.

Joe J  |  First Impressions 
Rating:
5.0

I would like to thank the salesman Michael J. for being very polite, knowledgeable and courteous it was a pleasure doing business at this location.

victoria m 
Rating:
3.0

Nothing they were very professional

Tracey J 
Rating:
5.0

Uhaul E Houston Mesa Rd. Easy process. Manager and assistant was formal. Helpful. Surpisely polite.. Immediately helped many customers needing assistance. Clean. They notified me of some imperfections prior to moving in. Build my comfort level. So of course I would like to invest. Oh, yes and the sizes of units are great sizes.

Celica C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danitha H  |  Overall Experience 
Rating:
5.0

Everything was extremely fine.

alfredia b  |  Overall Experience 
Rating:
3.0

U-haul needs to put an iron gate around the outside units because that will help keep down the break in my unit was broken into once and they tried to get into my unit again outside other than that it was OK

Stephon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Everything was perfect with great service

Clifford F 
Rating:
5.0

Customer did not leave a comment.

Darryl H 
Rating:
5.0

The young lady behind the desk was very helpful and knowledgeable of the end and out of registering your truck verifying and making sure that it’s safe for you. We appreciate that thank you.

Linda M 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

The owner was SUPERB! This location always have trucks available too!

Ramona P 
Rating:
4.0

Customer did not leave a comment.

alicia j 
Rating:
5.0

Not sure if his name was Matthew or John but he was great. Customer service was phenomenal

Latisha D 
Rating:
5.0

Customer did not leave a comment.

James A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

OCTAVIA M 
Rating:
5.0

Customer did not leave a comment.

Ashley A 
Rating:
4.0

Customer did not leave a comment.

Cynthia B 
Rating:
2.0

My furniture molded while in that storage unit I had to get new couches and mattresses because of the moisture the staff was okay I know they do check the units no one called to tell me that my stuff went bad

tarnika f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwana M 
Rating:
5.0

The staff have always been phenomenal! I sincerely appreciate the commitment U-Haul has to keeping prices low and competitive. It is also awesome that in the two years I needed a space, U-Haul only increased the rent once and it was still affordable - kudos for not "sticking it to folks" at a time when obviously, they don't need any additional challenges. The only complaint is that sometimes, there is an onslaught of customers and due to the nature of the business, the wait time can get a little long. THANK YOU!

Kimberly L  |  Overall Experience 
Rating:
5.0

I love the staff for giving a me a chance to have a fresh start with getting my life back on track. Amazing team

Dykeia W  |  Overall Experience 
Rating:
5.0

ALWAYS a pleasure to do business with such patient, knowledgeable, and helpful staff!

Kimber M 
Rating:
5.0

Customer did not leave a comment.

Christele J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRYL S 
Rating:
5.0

Customer did not leave a comment.

Audrey B 
Rating:
5.0

Hi the customer service team is very friendly and helpful I love how they treated you tank you U-Haul for the service

Dennis T 
Rating:
5.0

Nothing customer service was on point , in n out

Jessica F 
Rating:
5.0

Customer did not leave a comment.

Chamika T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly D 
Rating:
1.0

Messed my furniture up had everything mildew had to throw alot away

Patricia C  |  Overall Experience 
Rating:
3.0

Fix the pot holes in the parking lot.

Bukola K 
Rating:
5.0

Great

Willie E  |  First Impressions 
Rating:
1.0

Have more help and knowledgeable workers and upgraded computers

rhonda g 
Rating:
5.0

The equipment was clean how ever I would say it needed new tires, but over all the customer service was nice!

lajuanda L 
Rating:
5.0

Chris was awesome

Diomanique B 
Rating:
5.0

Customer did not leave a comment.

sophia d 
Rating:
3.0

I can't say it right now

clarence w 
Rating:
5.0

Customer did not leave a comment.

Leslie S  |  First Impressions 
Rating:
5.0

N/a

Lee S 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Willie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick F 
Rating:
5.0

Awesome guys!!

Jerome H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie F 
Rating:
5.0

The only thing I need is a receipt that I return the truck. All I got was a duplicate copy of when I rented the vehicle thanks

Lazaro A 
Rating:
5.0

Customer did not leave a comment.

DAISY L 
Rating:
5.0

Very good service the employee was polite, friendly.

Alfonso L 
Rating:
5.0

Customer did not leave a comment.

Candice D 
Rating:
4.0

Customer did not leave a comment.

sidney w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie G 
Rating:
3.0

I visited this location to remove a trailer so we could go unload the truck. Sam was very friendly and helpful removing the trailer from the truck. I recommend dealing with Sam! I waited in line for over an hour to finalize the check in process. It was a Saturday afternoon, there were 2 people ahead of me. There were 2 employees working behind the counter and one is telling everyone at 3:00pm that he gets off at 4:00 and the other employee better be ready when he leaves. About 4:00p, the same employee asks how he can help me. I told him I need to check in the trailer I returned, Sam initiated the return but I needed to finish the process. The employee pushed his chair away from his desk saying "I'm done, I'm not gonna do this, this is crazy man...and continued carrying on through the store, entered the restroom and everyone could still hear him "going off". He came out of the restroom a few minutes later and walked over towards the people in line and myself. I asked him, are you upset with me? Was all of that for me? He proceeds to say no, it's because Sam started the process and didn't finish it. Whatever the issue was, there is a line of people waiting and all I wanted to do is check in the trailer.

Roberta P 
Rating:
5.0

Great specials thank you guys.

Jerome H  |  First Impressions 
Rating:
5.0

Location has plenty of items in stock. Lady was super nice and helpful.

Stephen P 
Rating:
5.0

Customer did not leave a comment.

Latoya M 
Rating:
1.0

I love the way the man that rented my the equipment handles the business, but the return was not good. The man told me to drop the motorcycle trailer and he will Check it in, I called in the next day an it wasn’t check in and that’s bad business. If I didn’t check on the return it would have changed me the full amount and that location supposed to call me back and never did when I called about why my equipment wasn’t check in when I brought it back, I will never rent or send someone there again

Charles K 
Rating:
1.0

Customer did not leave a comment.

Victor C 
Rating:
3.0

Customer did not leave a comment.

Tara P 
Rating:
3.0

Better clean trucks & less damage on trucks

Anjenique S 
Rating:
5.0

Customer did not leave a comment.

Frankie M 
Rating:
5.0

Efficiency. Great Customer Service. Clean. Informative.

ewunike a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lily J 
Rating:
3.0

Refund process for return unacceptable

Ebonie B 
Rating:
5.0

Customer did not leave a comment.

Charlote G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Derek W  |  Overall Experience 
Rating:
5.0

It was okay

Sandra S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devana P 
Rating:
1.0

Customer did not leave a comment.

Bryan J 
Rating:
5.0

Customer did not leave a comment.

Lottie W  |  Overall Experience 
Rating:
3.0

I have damages to my furniture it was wet and mildew, apparently there was a leak in the roof of my storage

bernadette c  |  Overall Experience 
Rating:
5.0

Great customer service

marcus m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eufemia n 
Rating:
5.0

Customer did not leave a comment.

Alike S 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA T 
Rating:
5.0

Customer did not leave a comment.

Derek W  |  First Impressions 
Rating:
5.0

Got there near closing time, so the customer service was not as good/helpful, but I have chosen to over look it because it was closed to closing time.

Laura T 
Rating:
1.0

Customer did not leave a comment.

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlote G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATIENCE N 
Rating:
4.0

Customer did not leave a comment.

Gloria J 
Rating:
1.0

Get new programs and customer service. Ihave been erroneously billed twice, once throwing my accounts into arrears. I am contemplating an attorney at this point. This company still have money of mine that was erroneously billed.

RUBIN F 
Rating:
5.0

Customer did not leave a comment.

HECTOR Z 
Rating:
4.0

Customer did not leave a comment.

Mario T 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
5.0

Customer did not leave a comment.

Lainie S 
Rating:
3.0

The different managers that I dealt with at this particular facility was just great and helpful even the afternoon crew. The office itself was nice and clean. I failed into a financial issue and was unable retrieve my items. I was more than happy to find out that a program was put in place for people like me. so I was able to get everything out without any charge. My only issue was that once entering the unit I found a dead rat and several droppings on my bags and boxes . My items was torn from the rats. That was not a pleasant sight to see. I spoke to the person that was in charge at the time and they assure me that it they was working on the issue. Once that is taking care of. it will be a great place to store your precious items.

Alejandro B  |  Overall Experience 
Rating:
5.0

Perfection

TIERRE J 
Rating:
5.0

Customer did not leave a comment.

Sabrina W 
Rating:
5.0

Nesha was very helpful and solved my problem

LaToya G 
Rating:
3.0

Customer did not leave a comment.

Jayron M 
Rating:
5.0

I always have excellent service when working with this location.

tamara c 
Rating:
4.0

Customer did not leave a comment.

DEBORAH W 
Rating:
5.0

Staff was extremely friendly and super helpful and very informative. Will be returning for future business.

salsa s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W 
Rating:
4.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Customer did not leave a comment.

TARINESHA J 
Rating:
5.0

Customer did not leave a comment.

Kurt D 
Rating:
5.0

Customer did not leave a comment.

Dontae B  |  Overall Experience 
Rating:
1.0

Return truck in 23hr later have not received balance yet

Jacobe D 
Rating:
5.0

Please clean Vehicle,,!

Linda h 
Rating:
5.0

People was great 👍.. Great customer service...

Tony G  |  First Impressions 
Rating:
1.0

Very rude, had to wait, person outside who checked in the vehicle was very condescending and used foul language..

Henry B 
Rating:
5.0

Everything was excellent

Vivian Z 
Rating:
5.0

Great Job

belinda s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINESHA V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawanda w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ieicha B  |  Overall Experience 
Rating:
5.0

The staff was amazing as well and their customer service was above excellence. I will be returning if needed.

CHANDRA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demietrenese R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy C  |  Overall Experience 
Rating:
5.0

I was treated with great kindness by Ms. Allen she was very professional I will recommend U-Haul to everybody. Thank u for being a wonderful employee. We need more of you

Gwendolyn W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raenna S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawanda w  |  First Impressions 
Rating:
3.0

Well when I spoke with them I told them that by the time they closed I wasn’t going to make it so I asked could my mother come up there and get my storage information for me she told me yes then when I sent her up there they told her no So I then got on the phone with the representative and explain to her the situation and she let my mother get my storage information and everything was clear.

tarnika f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra A  |  Online Move In 
Rating:
1.0

Poor because I had an outside unit. Next time it will be a climate control unit. The rats damaged all my things. So I just auction it off...

Connie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

martha f  |  First Impressions 
Rating:
5.0

The staff was very helpful. They always assisted me when I needed help.

Lavette C  |  First Impressions 
Rating:
5.0

Everyone there is so nice and they help you out the best way they can

Brendan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica C  |  Overall Experience 
Rating:
4.0

Staff was friendly, professional, the rates were reasonable , the hours to access the storage area worked out well for my son and I

Shantele W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashondra M  |  Overall Experience 
Rating:
5.0

Very friendly and nice staff

LORI S  |  Overall Experience 
Rating:
5.0

The customer service was spectacular. The young lady was very professional; clear and transparent with helping me understand the different fees involved. Thanks Ms allan

Coby M  |  First Impressions 
Rating:
5.0

All Good

manuel T  |  First Impressions 
Rating:
5.0

The staff at this facility is very friendly and knowledgeable of their job , especially the general manager. Love this place

Alejandro B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sharetha K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rahchard R  |  First Impressions 
Rating:
5.0

Thank you U-Haul for your service 😊😊😊👍

Jennifer F  |  First Impressions 
Rating:
5.0

The service was great,good communication ms allen was very professional.

Brenda Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON A  |  Overall Experience 
Rating:
1.0

never have equipment

ikedrea b  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica H  |  Online Move In 
Rating:
5.0

Great experience, Cremeshia made everything smooth

Alize L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bernadette c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demietrenese R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yolanda h  |  Overall Experience 
Rating:
1.0

They broke in my storage stole all of my things and asked me to leave a report!!! They lied and said, I didn't have insurance that's a lie. I will never recommend anybody to go there.

Catherine W  |  Overall Experience 
Rating:
5.0

Staff was very helpful .... Thanks Appreciate for your patience

Kenita G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah J  |  First Impressions 
Rating:
1.0

Good

MICHAEL L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica M  |  Overall Experience 
Rating:
5.0

Fantastic people and understanding!

JANETTE L  |  Overall Experience 
Rating:
5.0

Thank you guys for your service

Catherine W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

machella g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonika H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Deana A  |  Overall Experience 
Rating:
1.0

Because my unit got broken in to

Deandre D  |  Overall Experience 
Rating:
5.0

My sales rep was very courteous !had great amazing Customer Service ! was able to give us the best rate so that My family can move ! she has helped us so tremendously to where I am now a Uhaul fan. ! I love her effort- the Mcmurray

Erica M  |  First Impressions 
Rating:
1.0

The manager just wants to talk over you and argue instead of take accountability and fix their mistakes. I reserved a week in advance a trailer and a small unit so there would be no problems moving out of state. They finally got me on my way with the trailer after an hour and a half, and then when I’m fully loaded ready to unload in the unit, it’s not even vacant it’s already taken but a customer. They move me to another unit and tell me they won’t charge me extra because it’s their mistake and will note it in the system. Cool. I unload my stuff and leave 20 hours away for work, and my card is charged on autopay for more than double what I’m supposed to be charged. I make a call and they basically give me the run around and say they will make a note and handle it with the manager and contact me back. Never did. I call back and try to explain to the manager the situation and they just want to argue and talk over you, not professional at all. Instead of handling their mistake they just file for “abandonment” to close my account. Don’t use this location. Manager gives off unhappy, mad at the world baby mama energy. If you want peace of mind and want to avoid problems, find storage somewhere else

nathan a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lANA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trochie R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi T  |  Overall Experience 
Rating:
5.0

The people at the Mesa facility were courteous, professional, and helpful. I enjoyed my time with them.

ARNEZ J  |  Overall Experience 
Rating:
5.0

The staff was very helpful & respectful!

Kimberly H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naketra F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandi F  |  First Impressions