I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previously

I like u haul company I feel my things are safe and I like the service and friendly people there. It’s convenient for me to get there Thank you for your help. For Linda duhaylonsod

Mark did a great job walking me through the process and was friendly and efficient.

Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankful

Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!

Ipolani Moss went above and beyond to accommodate my storage needs.

Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!

I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.

Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.

Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)

Thank you Mark!