Comentarios de los clientes para U-Haul Moving & Storage of Kakaako

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kakaako

Clasificación general:

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Eric T.
Clasificación:

El cliente no dejó un comentario.

Mitchell K.
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El cliente no dejó un comentario.

Mitchell K.
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El cliente no dejó un comentario.

LAWRENCE S.
Clasificación:

Thank You!

Bernabe Alan B.
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I would definitely use their vehicles again soon.

jennifer S.
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El cliente no dejó un comentario.

Nicole Lyann C.
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Interaction with both ladies - both Very Helpful, Courteous and Kind. Great Customer Service always leads to loyalty and repeat business - I will return for Sure!!!! A++++++

Irene I.
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El cliente no dejó un comentario.

Ronald Y.
Clasificación:

IPO is an excellent representative for to U Haul. The entire experience was seamless...

Charles K.
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The staff was very nice during pickup and dropping off, wonderful experience

LARISSA F.
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Staff was dope. Quick, knowledgeable and courteous. Give them raises.

Arnel M.
Clasificación:

The U-Haul iPhone app is buggy.

ARTHUR B.
Clasificación:

The staff was extremely helpful and nice. The experience was a very positive one.

ADNEY A.
Clasificación:

El cliente no dejó un comentario.

Jeffrey A.
Clasificación:

N/A

Maxwell K.
Clasificación:

The ignition on the truck was very tricky to engage even with the directions that were provided. Truck did not have a ramp so loading my apartment was more difficult then it needed to be. Was not impressed with the service.

GUADY B.
Clasificación:

Excellent service and very convenient. The local representative who assisted us was very delightful, knowledgeable and extremely helpful.

QUEEN F.
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El cliente no dejó un comentario.

sydney J.
Clasificación:

service very excellent

Marlene M. K. | First Impressions |
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El cliente no dejó un comentario.

Michael G.
Clasificación:

When a customer questions why you are a requiring a second phone number even though you have already secured an order with a debit card before coming into the store to pick up your rental. it's not appropriate to try to make the customer feel bad for having an objection to giving out unnecessary information especially in this age of identity theft...

GERREN S. | Overall Experience |
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El cliente no dejó un comentario.

Kimo P.
Clasificación:

El cliente no dejó un comentario.

PATRICK P. | Overall Experience |
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El cliente no dejó un comentario.

David E.
Clasificación:

Not much you can do but hope the economy improves. Your employees are very customer oriented. Very pleasant to deal with,, especially the young guy who assisted me in renting the pick up. He obviously gets along well with the public. Very attentive and good guy. Very positive experience. Aloha

Shela M.
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El cliente no dejó un comentario.

Nancy S.
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First time renting a truck from u haul. My experience both before and after was awesome. I will be back and be happy to recommend u haul to family and friends. 🌺🤙

Abbie C.
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El cliente no dejó un comentario.

ANGEL M.
Clasificación:

We had a great experience at U-haul Kamakee. Staff friendliness was great and made the process so easy. We loved it!

DENNIS L.
Clasificación:

Customer service was terrific. Sorry I didn't get the name of the lady that was at the front desk but she was amazing

David E.
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El cliente no dejó un comentario.

William S.
Clasificación:

Good experience, overall, despite taking about 10 minutes to check in after completing the pre-check in stuff online. No vehicle parking available on site for rentals.

Lesliey H.
Clasificación:

Mahalo Ipolani for your OUTSTANDING service!!!

Van M.
Clasificación:

I gave all my info on the phone when I booked, and had to do it all over again when I got there. Even uploaded my license and still had to show again.

Elizabeth M. | First Impressions |
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El cliente no dejó un comentario.

Linda D.
Clasificación:

N/A EVERYTHING WAS AWSOME THANK YOU

TIFFANY K.
Clasificación:

Be more transparent about costs Almost a dollar a mile? Crazy!!!!

Jun L.
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Manager Ipo, was very helpful .. We changed our vehicle type upon arrival which caused a longer check in. But she was patient and relaxed.

David U.
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El cliente no dejó un comentario.

Keith N.
Clasificación:

El cliente no dejó un comentario.

Ronald P. | First Impressions |
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El cliente no dejó un comentario.

Grayson H.
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El cliente no dejó un comentario.

Michael D.
Clasificación:

El cliente no dejó un comentario.

HOWARD K. | Overall Experience |
Clasificación:

I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previously

Linda D. | First Impressions |
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I like u haul company I feel my things are safe and I like the service and friendly people there. It’s convenient for me to get there Thank you for your help. For Linda duhaylonsod

Kathryn J.
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I completed a reservation on line for pickup and my van was reserved for someone else as well. If the office wasn't open then i don't Know how This would have been resolved. Very frustrating experience that put me behind schedule.

rebekah K.
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The ladies there were super helpful, patient, and kind. It was very convenient to pick up and drop off my rental. Aloha!

Cindy Z.
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Staff is really nice in this location. Everything is great!

Corey S.
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El cliente no dejó un comentario.

Roy O.
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Nothing-the people there really made a huge difference- ALL of them were friendly and helpful and upbeat!

Jacqueline S.
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El cliente no dejó un comentario.

Anetele'A L.
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El cliente no dejó un comentario.

Chris M. | Overall Experience |
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El cliente no dejó un comentario.

Ryan T. | First Impressions |
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Mark did a great job walking me through the process and was friendly and efficient.

Di Ana M.
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El cliente no dejó un comentario.

John Lynn B.
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All the staff were very pleasant and helpful. It was a very easy process from beginning to end and the vehicle was very clean when I picked it up. I will use them again. John

SHANNARA M.
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Very friendly and helpful staff. Easy return and great location for me.

LAURA LEW ANDREWS W. | Overall Experience |
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El cliente no dejó un comentario.

Maleah T. | Overall Experience |
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Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankful

Kathy S. | Overall Experience |
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Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!

CANDACE W.
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El cliente no dejó un comentario.

Dominique J.
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El cliente no dejó un comentario.

Mark K.
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El cliente no dejó un comentario.

Andrea P.
Clasificación:

This location, by far is the best one! From customer service, to speed, to convenience to just about everything was outstanding. Super friendly staff and made my experience one that will last a lifetime. I've finally found my permanent location to rent from. And the best thing, is that its a 5 minute walk from my house! Mahalo for all that you do and being available during this time.

Anthony N.
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Thankyou so much for the rental van. It was a big help to get our things from one liocation to the other.We always use the UHA uL company. We are very satisfied with your service.Thankyou.

Mark H.
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The self check-in worked well this time

Joyce M.
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El cliente no dejó un comentario.

Hope M.
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The local woman that assisted me was wonderful. Her customer service was over the top. She was so nice and friendly. Helpful and professional. She made a very stressful situation goes smoothly. Ill definitely come back because of that encounter. Thank you. Sincerely, Hope

abigael j. | Overall Experience |
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El cliente no dejó un comentario.

David W.
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The U haul app didn't work very well. Wasn't user friendly.

TODD O.
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Awesome customer service all around- staff super friendly and helpful.

LaVada F.
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It went smoothly covid free , no worry experience

Heather F.
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I hard a time using ride share application to reserve a vehicle, however staff was very helpful throughout the dispatch process. They went above and beyond!

Anthony N.
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Thankyou we got the job done Having the cargp van really help us out

Meagan F.
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El cliente no dejó un comentario.

Jesse W.
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Mark Kamaura did a great job helping in-store!

William S.
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Give Ipolani a well deserved raise! She IS Aloha Spirit personified!

Arnel P. | Overall Experience |
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El cliente no dejó un comentario.

DANNY M.
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Ipo was very nice and friendly especially since my car got illegally towed on kawaiahao st. She made everything simple and easy for me during this stressful time. Thabk you very much!

Kat K. | First Impressions |
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Ipolani Moss went above and beyond to accommodate my storage needs.

Raquel H.
Clasificación:

Friendly staff and excellent customer service

Shinichiro K.
Clasificación:

El cliente no dejó un comentario.

KARL N.
Clasificación:

Very easy and nice to deal with. Sorry didn't get her name but she was great!! Thanks!

BENJY K.
Clasificación:

Second time renting a Uhaul in 7 months and I have to say Ipo has provided excellent customer service! She explains everything in a professional yet friendly manner and the vehicles are clean and well maintained. Thank you Ipo and the rest of the crew at Uhaul on Kamakee!!

Deborah W.
Clasificación:

Thank you Mark!

Natalie I.
Clasificación:

Associates were very helpful.

Richard C.
Clasificación:

Nice Lady, ... Excellent service.

LINDA P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Yvette G. | First Impressions |
Clasificación:

Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!

derek y. | Overall Experience |
Clasificación:

I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.

Rachelle R.
Clasificación:

Lorraine is THE BEST! She was super helpful.

Steven M.
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El cliente no dejó un comentario.

Fetia S.
Clasificación:

I was highly impressed with the service from start to finish. Every staff member working on 06/20/2020 was professional and I appreciate the efforts to minimize contact due to COVID-19. One improvement could be to offer cleaning wipes to users who are renting equipment. I brought my own when I rented a van. The van was already clean, but as an extra precaution I wiped down the steering wheel and interior surfaces.

Leslie T.
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El cliente no dejó un comentario.

Steven M.
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Excellent service

AARON K.
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Staff was very friendly and helpful. Easy transaction. Much appreciated!

Richard M.
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Service was friendly and efficient. Ipolani was a pleasure to work with.

SALLY F.
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Parking your own car nearby is crazy! And the c as rs parked in the space they have are i assume being used by employees. PRICES=CHECK the milage costs i paid $0.89 a mile wow that's high!

Michelle W.
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El cliente no dejó un comentario.

Lori A. | Overall Experience |
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Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.

Warren H.
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El cliente no dejó un comentario.

MARY R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

russel V.
Clasificación:

El cliente no dejó un comentario.

JOSHUA K.
Clasificación:

I set up mobile pickup the day prior to receiving the Uhaul and I still waited in line for over an hour. Once I got to the counter I was asked to produce all the documents that I already submitted for mobile pickup. So not really understanding what the purpose of that feature is if I'm still going to wait in a long line regardless.

Egredino J.
Clasificación:

El cliente no dejó un comentario.

RICHARD S.
Clasificación:

The windshield inside surface needed to be cleaned is the only minus I observed! The staff was very courteous and helpful! Overall this rental was a very good experience!

Stephanie B. | Overall Experience |
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El cliente no dejó un comentario.

Jeannie Y.
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El cliente no dejó un comentario.

Jessica G. | First Impressions |
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Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)

Candace S.
Clasificación:

All good. You folks run a good operation.

Donald L.
Clasificación:

Staff was very friendly and helpful.

Karin M.
Clasificación:

na Representative who helped me was excellent too!

Andrew E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patrick S.
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El cliente no dejó un comentario.

Robert N.
Clasificación:

Maybe clean the inside of the truck a little bit more.

Mekedese E. | Overall Experience |
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El cliente no dejó un comentario.

Mabel C.
Clasificación:

El cliente no dejó un comentario.

Candace W.
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El cliente no dejó un comentario.

Dorothy B.
Clasificación:

They disinfected each truck. Good tee at this location.

Roy P.
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El cliente no dejó un comentario.

Mohuhano T.
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El cliente no dejó un comentario.

Jorene F.
Clasificación:

No negative comments. Customer service was excellent, we were well informed and happy with our first experience with U haul. Thank you, we'll be back again.

Mark C.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

Very good experience

PATRICK P. | First Impressions |
Clasificación:

Thank you Mark!

lorna a. | First Impressions |
Clasificación:

Your employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.

Julie H. | Overall Experience |
Clasificación:

My only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!

Tyler M. | First Impressions |
Clasificación:

I'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & mom

Kathy S. | First Impressions |
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El cliente no dejó un comentario.

Jada W. | First Impressions |
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Service was exceptional!

linda d. | Overall Experience |
Clasificación:

I want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsod

darron b. | Overall Experience |
Clasificación:

Very helpful and accessible!

sergio s. | Overall Experience |
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El cliente no dejó un comentario.

THOMAS M. | Overall Experience |
Clasificación:

Great staff

Gertrude L. | Overall Experience |
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El cliente no dejó un comentario.

Harrison F. | First Impressions |
Clasificación:

Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!

Nicholas W. | First Impressions |
Clasificación:

Staff was very helpful and accommodating with finding us a unit that fit our couch.

EDGAR BUENO B. | Overall Experience |
Clasificación:

Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.

Hyun Dal S. | Overall Experience |
Clasificación:

I will never use again

Jude R. | First Impressions |
Clasificación:

Great service. Much mahalo.

Marc M. | Overall Experience |
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Went to look at a few storage units this one was by far the cleanest with the best staff

LEE L. | Overall Experience |
Clasificación:

Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.

Audrey B. | First Impressions |
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My card doesn't work, but Staff said this would be resolved next week.

Cami M. | First Impressions |
Clasificación:

Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.

Gertrude L. | First Impressions |
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Very personable and helpful.

Yoshio S. | First Impressions |
Clasificación:

They are kind and friendly

MARIAN B. | Overall Experience |
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My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.

JEFFREY J. | Overall Experience |
Clasificación:

Overall, the storage facility and my experience there were great and I'd recommend them to others.

Stephanie B. | First Impressions |
Clasificación:

Very friendly and nice to work with. The location is clean and easy to access. Thank you.

Sherry W. | Overall Experience |
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We had a great experience here!

Shaynese B. | First Impressions |
Clasificación:

Staff very helpful

ALFREDA W. | First Impressions |
Clasificación:

Friendly, helpful. Lots of ALOHA 🌺

ROBERT F. | Overall Experience |
Clasificación:

Storage facilities are well maintained and the staff is courteous and professional.

Juan s. | Overall Experience |
Clasificación:

Great friendly staff A positive experience. A feather in U Haul’ cap for sure.

MONICA C. | First Impressions |
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You guys are very nice to talk and rent from thank you very much monica

Holly B. | First Impressions |
Clasificación:

Everyone was friendly, helpful, and efficient; the storage place itself is very secure.

Grady D. | First Impressions |
Clasificación:

The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.

Eric T. | Overall Experience |
Clasificación:

Great professional experience!

CHRISTOPHER K. | First Impressions |
Clasificación:

The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.

Kimberly L. | Overall Experience |
Clasificación:

Lorraine provided excellent customer service. Very kind and knowledge.

Christine F. | Overall Experience |
Clasificación:

I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.

Eric T. | First Impressions |
Clasificación:

Good value, facility is clean, good security and access. Customer service is very good.

Kimberly L. | First Impressions |
Clasificación:

Excellent customer service. Knowledgeable and friendly employees. Great location.

Colleen U. S. | First Impressions |
Clasificación:

Ipolani was very helpful.

Charles P. | First Impressions |
Clasificación:

Fast, friendly and efficient.

Cassandra S. | Overall Experience |
Clasificación:

Great experience.

Susan M. | First Impressions |
Clasificación:

Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.

Ericson C. | Overall Experience |
Clasificación:

Most affordable storage option compared to other storage facilities on island!

Allen C. | Overall Experience |
Clasificación:

Overall good facility

Sean P. | First Impressions |
Clasificación:

Easy to use and convenient

Hyun Dal S. | First Impressions |
Clasificación:

It’s so good to useful storage and all the staff are a very friendly!!

Christine F. | First Impressions |
Clasificación:

Excellent customer service!

Machelle P. | Overall Experience |
Clasificación:

Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!

kaoru m. | First Impressions |
Clasificación:

Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).

christie j w. | Overall Experience |
Clasificación:

Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.

ELIZABETH B. | Overall Experience |
Clasificación:

The facility is much improved over several previous management companies.

Carlos M. | First Impressions |
Clasificación:

Excellent service from Sean

John R. | First Impressions |
Clasificación:

top and fair pros !

Sajge C. | Overall Experience |
Clasificación:

No comments

Yasu N. | Overall Experience |
Clasificación:

Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazard

David H. | Overall Experience |
Clasificación:

I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?

darlani k. | Overall Experience |
Clasificación:

Thank You So Much Jeremy!! From Lani and Bond #1070

WILLARD H. | Reservation |
Clasificación:

First class service!!!

TAI K. | Overall Experience |
Clasificación:

Unpleasant and rude staff. Threatened to evict me if I didn’t furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.

RICHARD M. | Overall Experience |
Clasificación:

Jeremy Young doesn't have the work or life experience to manage anything.

YOSHIDIA CO.LTD Y. | Overall Experience |
Clasificación:

Good service

Laurel B. | Overall Experience |
Clasificación:

I was happy with everything for almost a year til we unloaded the unit on Sunday. I found that $1,200 of my retail display fixtures in the back of the unitwere destroyed by water. Please contact me.

Talia J. | Overall Experience |
Clasificación:

Staff was extremely friendly and helpful. My only bad experience is i had to throw out an entire box of books and clothes due to mold in the ‘climate control’ units

john h. | Overall Experience |
Clasificación:

Thank you for the storage!

mike r. | Overall Experience |
Clasificación:

Lot's of ALOHA! Great team

mark h. | Overall Experience |
Clasificación:

Everyone at UHAUL in Kaka'ako have always been courteous, patient, and offered excellent suggestions. At the same they have been straight forward as to what options were possible, and some that werent

No se han enviado comentarios para esta ubicación.

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