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PATRICK P | First ImpressionsSelf Storage Units in Hanover, MA, 02339
U-Haul Moving & Storage en North Hanover
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438 Quincy Ave, Quincy, MA 02169 View Available Units9.7 miles from this location
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My ratings are the way they are because I told them I was moving out of the storage unit and everything and they did not attempt to contact me for any reason to be able to close my account. I am not happy that I moved out in November and got charged for December! Please close my account and do not take anymore money from me.
Beatrice A | Overall ExperienceThe employees that work at Hanover uhaul are fantastic!!!
Theresa Y | Overall ExperienceHaving an internal storage on the 2nd floor made it impossible to maneuver large pieces of furniture from the hallway into the storage room, not enough room to turn for couches or long dressers/tables. Also the lip from the elevator to the ground was a large enough (2”?) where it made it impossible to push carts in and out.
LEAH A | Overall ExperienceNo lighting system is not working at all
Anthony J | First ImpressionsCodes and key card was a bit confusing but all set now
carol f | Online Move InLoved dealing with your staff, and the manager most of all. Very helpful and easy to eorkwith.
PETER L | Overall ExperienceI just started yesterday but so far it’s excellent
James W | Online Move InI stored a variety of belongings, including furniture, books, clothes, towels, and pillows, for approximately 3 years. Everything stayed fresh and clean! There was ZERO mold or mildew. The storage facility was always well maintained. The staff were very friendly and helpful. I highly recommend Hanover U-Haul!
Cassandra C | Overall ExperienceI rented the same unit for over 10 years. For much of that time, the garage door allowing access and egress from the elevator did not work.
BARRY B | Overall ExperienceTaylor - Hanover Manager AWESOME customer service , helpful and made my task of storing items much easier !! Give this lady a RAISE !!
JUDITH D | Overall ExperienceTaylor, Highly efficient: very pleasant: knowledgeable: I can’t say enough good things about her customer service !!! She is an asset to your company and should totally in my opinion be compensated with a raise ! She greeted everyone who walked through the door while I was finishing up my reservation with a smile !!! As a customer because of Taylor I would highly recommend the Hanover ,Ma location!!
JUDITH D | First ImpressionsTaylor deserves a raise. She is the best example of how customer service representatives should be. I had to unfortunately extend my truck rental due to a family emergency. When I returned it, I was a mess from crying due to my dad's health. Taylor was so sweet and understanding. When I picked up the truck there was a problem because another client didn't return the truck we had rented. I had such a fun time talking with Taylor and I haven't laughed that much in a long time. I will ABSOLUTELY refer everyone I know to tent from the Hanover office. Please tell Taylor that Collene appreciates her kindness, professionalism and overall great personality. 👍
COLLENE C | Overall ExperienceTaylor is amazing and you're lucky to have her! She was friendly and helpful, and went above and beyond to make sure I was able to get what I needed.
Nate R | First ImpressionsThe gates didn't work sometimes but overall the place was clean people were friendly and helpful. U haul itself shouldn't keep raising the rents on spaces that's a huge turn off. Just because you have a unit for an extended time should not mean the price goes up every year.
SARAH W | Overall Experience