Comentarios del cliente para U-Haul Moving & Storage of North Hanover

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of North Hanover

Grado total:

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Neal D. en

Grado:

Took an hour from the time I was helped to get the contract set up, despite the fact that I had already registered online prior to arriving.

David I. en

Grado:

Nothing. Ian was awesome.

Kevin C. en

Grado:

Very well run and managed. Efficient.

PETER D. en

Grado:

Excellent customer service from start to finish. As usual.

Ronald U. en

Grado:

Improve customer service.

Eric O. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

El cliente no dejó un comentario.

DAVID B. en

Grado:

Hire more people like Ian in Hanover. He was outstanding.

Eric O. en

Grado:

El cliente no dejó un comentario.

Leonard C. en

Grado:

El cliente no dejó un comentario.

Denise L. en

Grado:

The woman we worked with for payment and obtaining our van was very nice and efficient. I always have a good customer experience at this location.

Joseph L. en

Grado:

El cliente no dejó un comentario.

PATRICIA M. en

Grado:

The manager at this U haul and her staff are awesome!!!

Walter W. en

Grado:

El cliente no dejó un comentario.

timm B. en

Grado:

El cliente no dejó un comentario.

Claire R. en

Grado:

I was very pleased with the service I received. They were very pleasant and helpful. I would definitely use them again. Thank you

janice M. en

Grado:

Everything was great. Team was knowledgeable and friendly.

Kanishka A. en

Grado:

The trucks need to be serviced well before handing out to customers. The truck I rented was wobbling too much and was going out of control. Maybe the wheel alignment is not proper or the wheel bearings are gone. But I was literally scared to death that I was going to crash the truck some where.

Mike M. en

Grado:

El cliente no dejó un comentario.

Philip H. en

Grado:

The staff was great: polite, efficient, and very helpful. I have had problems at other UHAUL sites, where I have ordered a vehicle, signed a contract, and when the day came to pick up the vehicle, I was greeted with "I'm sorry, but we just don't have any of the vehicle kind you asked for left." This never happens in North Hanover.

Elizabeth H. en

Grado:

El cliente no dejó un comentario.

Ed L. en

Grado:

Buy the insurance, credit card companies do cover any damages. Good product at a great price.

Marybeth B. en

Grado:

El cliente no dejó un comentario.

natalie C. en

Grado:

Service when we got there was great, however there were issues during the reservation process. I had made a reservation for the Weymouth location about two hours before needing to pick up, and an hour before the scheduled pick up time I received an email saying my reservation changed to a different location (Hanover) and a different time. The new time they gave me was 2 pm, the same time I received the email (the original pick up time was 3 pm). I called and was connected with the traffic manager, Will Jones, and explained the situation to him. He cut me off halfway and proceeded to be extremely rude to me from the start. He had a terrible attitude, was not willing to even try to fix the situation, and didn’t even bother telling me why it had happened. He kept insisting that I hadn’t made a reservation, which I had. I received a reservation confirmation text. I decided to then try calling the Weymouth store, and they ended up connecting me with Will Jones again. Once again, he was extremely rude, disrespectful and not helpful at all. The woman who connected me to him a second time was very helpful and said that they could change the drop off time and possibly refund us the extra miles we would have to drive. But Will didn’t even offer that, and even said that he was going to cancel our reservation altogether because he was “sick of us calling him”. Everything else about the process was great, but Will Jones had absolutely no right to speak to me in that manner. I wasn’t yelling at him, I wasn’t even that mad, I just wanted to see what had happened. But immediately he was rude to me. He needs to be spoken to about his attitude problem, because no one deserves to be treated that way.

Karim R. en

Grado:

I almost never wrote reviews, but the experience was so bad that I am sending this...simply an awful experience.

Kevin H. en

Grado:

El cliente no dejó un comentario.

david F. en

Grado:

Continue providing Excellence in Service, Maintenance & Location.

Seth P. en

Grado:

my order was transmitted incorrectly, leading to delays in getting my truck. The information on my receipt was different than the order that the location received.

Amanda P. en

Grado:

Excellent customer setvice!

Thomas S. en

Grado:

Very friendly guys came to greet us. Helped us return the trailer with no troubles!

Michael Z. en

Grado:

El cliente no dejó un comentario.

nicole g. en

Grado:

The staff and facility were great and the easiest part of my move. Thank you!

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Frank S. en

Grado:

The lady at the story is a raging cunt

alccia C. en

Grado:

When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.

Matt H. en

Grado:

El cliente no dejó un comentario.

KAREN W. en

Grado:

A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.

don b. en

Grado:

A very positive experience all the way around.

CANDACE C. en

Grado:

Mold and mice in my units

PETER D. en

Grado:

Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

MIKE L. en

Grado:

Easy

christopher w. en

Grado:

Prompt courteous service!

PATRICIA M. en

Grado:

Great management

mike b. en

Grado:

Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion

Peter C. en

Grado:

Some mouse droppings were on the floor.

kimberly s. en

Grado:

👍👍

JOSHUA L. en

Grado:

Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.

Shannon M. en

Grado:

My husband was very pleased with the check in process and the unit. Thank you.

Ronald H. en

Grado:

I expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints

KELLY D. en

Grado:

The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.

CASEY R. en

Grado:

Sue Aldridge and staff are great!!

john q. en

Grado:

excellent

frank a. en

Grado:

I am completely satisfied with this facility

Erwin G. en

Grado:

All Good. Highly reccomended

Chip C. en

Grado:

The folks were professional got me in and out quickly. The facility is easy to get to and it’s right off the highway

Hugh J. en

Grado:

Thanks to Sue and company for helping with a very stressful move

JEANNE W. en

Grado:

thanks very helpfull.

MARTIN S. en

Grado:

Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn’t work!

NOAH S. en

Grado:

Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.

JOHN S. en

Grado:

Susan runs a tight ship and has a good team

david c. en

Grado:

Staff was very nice.