Customer Reviews for U-Haul Moving & Storage of North Hanover

2,050 comentarios

49 Franks Ln   Hanover, MA 02339
(@ Rt 53 & 3)

(781) 826-0090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 826-0090

49 Franks Ln
Hanover, MA 02339
(@ Rt 53 & 3)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

Great experience. Van was ready and clean. Drop off was especially a great experience as Bill was very helpful and attentive. I will rent from this location again.

Amelie L. 
Clasificación:
1.0

I reserved a rental on line. When I went to pick up the rental, the representative was unable to complete the contract process. The representative was employed for two days and unfamiliar with the computer system. He was unable to load my license onto the contracting app. I had to call uhaul to have a customer service representative complete the transaction. This caused in a one hour delay. Also, the interior windshield of the vehicle was filthy.

R O. 
Clasificación:
1.0

The gentleman helping us was nice but it was apparent that he was not properly trained on how to do a vehicle rental. We spent roughly an hour trying to get the truck rental taken care of with several calls to the boss. Need to better train employees before leaving them on their own.

DANIEL W. 
Clasificación:
3.0

I reserved a pick up at 8 am to 8 pm brought it back on time and was charged $20.00 more because I dropped it off after hrs. This is Stupid I'm a returning coustomer I went out of my way because you couldn't get me a truck and a trailer in my town but that's OK

William M. 
Clasificación:
4.0

There were 2 employees at the location, the woman was extremely good at here job. She should be told that by managment.

JOHN H. 
Clasificación:
5.0

Nothing!! By far this UHAUL location is the best I've ever had. I would highly recommend this facility to anyone. Best on the East Coast! From professional super friendly staff at both check in and check out, to a vehicle that was so clean it looked brand new, my experience was an A+. Thank you for having such a great facility with amazing staff. In this fast paced world in which we all live, it was a delight to find a business as caring as yours.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

More information regarding trailer availability on website

Caleb E. 
Clasificación:
3.0

I have used this facility for approximately seven years, with the fee starting at $95. Incremental increases escalated the monthly fee to $135, a 42% increase ! Located on the second floor, there have been ongoing issues with either the elevator and/or the garage door function. Though of late, "perhaps" labor issues/covid might be a reason for the lack of a fix, this was going on long before covid hit. Management was sympathetic, but there did not seem to be corporate support/concern. It was not until I raised the issue to corporate more than once, that a credit was issued, but still not fixed as of yesterday. Hopefully this gets to the right people so this facility can be brought to a proper standard.

THOMAS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
5.0

Very nice spot Great service and clean vehicles

Douglas F. 
Clasificación:
5.0

Very positive drop off experience. Manager was very professional. Our truck operated perfectly and handled well for the entire trip from NYC to MA. Overall - we were very impressed with the total U-Haul experience. From strong boxes to the details like blankets and straps + the utility 2 wheeler to the truck - everything went smoothly.

Michael D. 
Clasificación:
1.0

Went to pick up car carrier was told it was broken. Your rep asked me if I could pick it up? They had fixed it the next day and never called me to let me know. So the following day is when I finally got it. Setting my move back close to 48 hours.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
2.0

I ordered 12 furniture pads online 1 week in advance and they only had 3 pads available. I suspect you did not invest in your website to track availability of what you rent.

GARDNER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN F. 
Clasificación:
5.0

Maybe there could be a notification somewhere that lets the customer know that they'll need to wait for approval before getting the keys to the vehicle. That way, the customer knows that, while their pick-up time is 9 am, they might not leave with the vehicle until 9:15-9:30 am based on the process.

Matthew H. 
Clasificación:
5.0

This rental process couldn't have been easier! The staff was super friendly and helpful, especially Bill!

Meghan D. 
Clasificación:
5.0

Great service, no issues with the rental process or the vehicle!

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE A. 
Clasificación:
5.0

Loved the early set up process on my phone. Saved lots of time checking it. ¡Gracias!

JOHN U. 
Clasificación:
5.0

I like

Housseini I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON J. 
Clasificación:
5.0

Hanover, MA location was excellent. They were able to accommodate my last-minute change request.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Great service and easy xway access.

Brian D. 
Clasificación:
5.0

Great location and staff extremely accommodating

Jon J. 
Clasificación:
5.0

The people at this location were very nice

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C. 
Clasificación:
1.0

El cliente no dejó un comentario.

ADAM B. 
Clasificación:
5.0

I love Frank's Lane UHaul! The best. I've used them for storage, rentals/equipment, purchasing packing supplies, everything. Always a pleasant experience at this location.

Kurt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Padraic S. 
Clasificación:
5.0

Everything went Great MY only question is How do you explain The price I did the exact same move in 2019 The price was 338. 2years later it was $838!!!

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

I had nothing short of exemplary service with the business and it's staff. I would suggest that the employees are the epitomes of what their peers hope to be.

Joseph T.  |  Overall Experience 
Clasificación:
5.0

The young woman working was pleasant, friendly, and kind. I was super happy with how easy this was!

Gabrielle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

cheryl G. 
Clasificación:
5.0

Great Customer Service and very helpful staff.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary G. 
Clasificación:
5.0

Nice people, well appointed facility, clean and well-maintained equipment. The rental process was quick and easy; the drop-was quicker and easier. Best vehicle rental experience ever!

Francis S. 
Clasificación:
1.0

During the reservation process it was communicated to me that there would be one month free storage for a one way rental and return at this location. I confirmed on the phone my reservation and when I went to return my truck and use my storage unit the employee told me that I didn't have a reservation. It took about half an hour additional on a busy moving day to get this unit set up. I wasn't able to then use my free month of storage so I was promised that the charge should be reversed "when my boss comes" as I had to pay up front. I never received a key card or pin to access the unit so I had to be asked to be let in. The garage door had a broken sensor so we were unable to close the door when we left. I called multiple times in the following weeks after I didn't receive my refund and was unable to get through to someone due to long wait times that I could not accommodate. When I did finally move out and asked the local facility about my refund of the charge on my credit card which was less than three weeks prior I was told "it was too late" to do anything about it. I would not recommend them for storage to anyone.

Peter F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clive P. 
Clasificación:
5.0

The Uhaul employees at this location were great!!!

Karen D. 
Clasificación:
5.0

The rear view mirrors on the truck were impossible to adjust. They were fixed in place. I literally could not see behind me. That is bad.

Glenn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Nothing you have the hardest working staff I have ever witnessed

MATTHEW P. 
Clasificación:
3.0

This was a joke of an experience. This company should be ashamed

James R. 
Clasificación:
4.0

Your phone line takes forever -- took me 15 minutes to get an agent. But they were VERY helpful. Josh in Hanover was great.

ZACHARY R. 
Clasificación:
1.0

Ordered & had confirmation on a van & was told all they had was a pickup truck

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW O. 
Clasificación:
4.0

It was great from start to finish. Van was really big inside. A bedroom set and living room set was 2 trips. Not bad. For more than that or to do in one trip, I would suggest the bigger truck

FRANCIS O. 
Clasificación:
4.0

Be more upfront with costs

BONNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
5.0

smooth experience, organized

CHRISTOPHER S. 
Clasificación:
3.0

The first truck we took off the lot had no visor on the drivers side and the drivers side window would not roll up properly. We drive back and exchanged it for another. It was a good thing there was another truck of the same size available. Might be a good idea to check these little things out before renting.

Judith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfred B. 
Clasificación:
5.0

Excellent staff! 5 stars!

patricia m.  |  Overall Experience 
Clasificación:
1.0

When moving we decided to go with Uhaul to help move our big items to our new home because we have never had any issues. We booked our reservation four weeks before our move date to ensure availability of the truck we needed. The day before we were told that our pick up location had changed to a location further away from our home and one hour later than what we had scheduled it for. We understood the change as it was explained that it was due to availability. On the morning of our move we arrived at our new pick up location and at the later time to find that our truck was not available. This was new to another customer not returning our truck. While there were other trucks on site we were told we had to wait for our truck to be returned. We waited one hour in the parking lot of Uhaul for our truck to be returned. This was especially difficult due to inclement weather impacting the area making our move more difficult the longer we waited in the parking lot of Uhaul for our reserved equipment to be returned. The customer service rep was unapologetic and did not offer any alternatives or ways to mitigate the extremely frustrating situation. Needless to say I will never us Uhaul again.

James D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARISA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

Answer phone

PAUL L. 
Clasificación:
5.0

Helpful, friendly, knowledge

MARK B. 
Clasificación:
5.0

After hours drop off but it was cumbersome. Website didn't work right.

David I. 
Clasificación:
5.0

Bill B in Hanover was wonderful! Polite- efficient and easy to deal with: move in was a breeze, thanks to him.

Bonnie S. 
Clasificación:
1.0

El cliente no dejó un comentario.

KERYN P.  |  Overall Experience 
Clasificación:
2.0

I understand I did not have a climate control unit but for the floor to be completely soaked with an oily greasy substance that caused mold on everything in my storage unit to the point where I had to throw everything away is a bit much. I don't know if they need to seal their doors better or get some sort of dehumidify thing system but all of the property was destroyed. The staff member on duty anytime I went was incredibly rude, like I was inconveniencing her for asking her to do her job. I would suggest a different storage unit company

CAROLINE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtenay W. 
Clasificación:
1.0

The person hung up on my call - very u professional!

Andrew C. 
Clasificación:
5.0

A snafu when I arrived to get my trailer. None available. Apparently I was to go to another location quite a distance away. However, the gentleman on duty arrange a small truck which was a perfect solution.

STEPHEN B. 
Clasificación:
5.0

Very pleased with Kenysha and Bill and the level of service I received during my visits to uhaul Hanover!

THOMAS H. 
Clasificación:
5.0

Very nice friendly people

JAMES F. 
Clasificación:
2.0

Truck was great. Customer service was horrible. We waited 20 minutes to pick up our truck because no one was in the office. There was also no one in sight when we dropped the truck off. No one apologized and we will not be going back to the Hanover location ever. I hope other uhaul locations are better.

Ryan K. 
Clasificación:
5.0

Super quick and convenient drop off! Nothing but good things to say.

ERINLEIGH K. 
Clasificación:
1.0

Was charged full cost of a rental without receiving proper service and was misled by uhaul representative.

Giuseppe T. 
Clasificación:
5.0

I think the customer service was terrific. Excellent experience.

Carl N. 
Clasificación:
5.0

Staff was great, very pleasant to deal with…much appreciated..!

DAMON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZETA C. 
Clasificación:
1.0

I was charged 60$ fir gas i didint use

BRETT B. 
Clasificación:
5.0

Very happy with the quality of service from your manager.

PETER B. 
Clasificación:
5.0

After 32 years supervising various operations for the federal government I can take note of interest and even overt and subtle improvements in management and customer service. The current management of your Hanover, Mass. operations is an excellent example.

PETER D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn F. 
Clasificación:
5.0

Excellent service that girl that was very very good very nice very very helpful very hard worker are you sure all the time they are great

KENNETH M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

your App on the phone and any web site that involves off hours pick up should be disposed of. Came in the next day. The people at the location were very kind and made you welcome and helpful . I could not pick up my truck using the web site the night before even waiting 30 for customer service. i would give the app a -10. You should not have it at all. It just sat there doing nothing when you pushed a button. Even with customer serviice on the phone. But you better keep all those humans at the location. they dug you out of a big hole.. the CEO should try to pick up a truck. See if he/she waists 50 min and not get the truck :(

John D. 
Clasificación:
5.0

There was a mix up with my rental pick up location Kenisha solved the problem immediately. She was very professional and friendly. Kudos to her!

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R. 
Clasificación:
5.0

My experience was great. Except for i don't understand why you pay mileage and have to put gas in . That costs me extra i wasn't expecting and I did put 20. In gas in.

Loretta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA L. 
Clasificación:
3.0

Mice we’re in my totes and unit.

ANNE G.  |  Overall Experience 
Clasificación:
1.0

you suck

Bill H.  |  First Impressions 
Clasificación:
2.0

We asked for 12 blankets to be included to cover our furniture during the move. There were none and we had no choice but to buy bubble wrap to protect what we have. It wasn't effective and we ended up with some damage. They also charged $20 to drop off the truck after hours. This wasn't explained to us and we have reached out to customer service for resolution. Not a good experience.

james M. 
Clasificación:
4.0

El cliente no dejó un comentario.

stephen S. 
Clasificación:
1.0

My things were in a 30 ft storage unit for 2 months ans were completely ruined after a lot of water got in. My things were riddled with mold. The doors had been changed 3 weeks prior to discovering the water and I was never notified of a problem. I was told there has not been a water or fire problem in over 10 years so I did not get insurance. I plan on filing a claim

Hailey e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise L.  |  Overall Experience 
Clasificación:
3.0

Floor was constantly wet and after turning in the locker a day early than necessary, I was charged a late fee. The fee was corrected after a call to corporate office.

Edward C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
4.0

I would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn't work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren't working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!

Janemarie B.  |  First Impressions 
Clasificación:
5.0

I can't say enough good things about this U-Haul office. My experience was just perfect. Both before and after I had my unit I stopped into the office a number of times to buy moving supplies, ask questions, etc. The staff at this U-Haul office is uniformly pleasant, well-informed, and helpful. They helped me make economical choices about packing materials, and gave me good advice on how to manage my daughter's upcoming move ... which may involve renting a U-Box. I was SO HAPPY with this U-Haul office. You should try them! And thank you U-Haul, again.

Heather G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joyce p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diane t.  |  Overall Experience 
Clasificación:
5.0

Great place. Thanks

lisa f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim E.  |  First Impressions 
Clasificación:
2.0

I made a storage reservation a month in advance and when I arrived I was told the storage unit I reserved was not available which I feel is totally unacceptable. The staff member I dealt with was great and found an alternate solution but it was not what I initially reserved.

BENJAMIN B.  |  First Impressions 
Clasificación:
5.0

Your staff in Hanover is excellent. A pleasure to deal with.

Matthew P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler E.  |  Overall Experience 
Clasificación:
5.0

Kenosha is terrific!

anne k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiana c.  |  First Impressions 
Clasificación:
5.0

Very convenient location. The facility is clean, and the staff are helpful and courteous.

Cassandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria h.  |  First Impressions 
Clasificación:
5.0

Polite...professional...a great value. What's not to like ?

TOM L.  |  First Impressions 
Clasificación:
5.0

The woman who helped us with the reservation was very efficient and helpful.

MEGHAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA H.  |  First Impressions 
Clasificación:
2.0

Our reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.

Brendan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anna d.  |  First Impressions 
Clasificación:
5.0

The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

PEGGY P.  |  First Impressions 
Clasificación:
5.0

i did the whole process online! Worked great!

Sarah B.  |  First Impressions 
Clasificación:
5.0

Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

PETER D.  |  First Impressions 
Clasificación:
5.0

My husband was very pleased with the check in process and the unit. Gracias.

Shannon M. | Reservación
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