I told these office staff workers NUMEROUS times that we needed to abandon the unit as it was for my Mother that was dying and we were out of the country for the next 6 months. 5 months later they gave a ridiculous excuse saying that even though I did tell them that months ago they would have needed to hear it from my husband who was sitting right next to me each time they were told that. They never mentioned that we needed to sign an abandonment letter until nearly 6 months later and after $900 if additional fees were assessed. The manager is utterly ridiculous
Melvin C | Overall ExperienceSelf Storage Units in Glenwood, IL, 60425
U-Haul Moving & Storage en Glenwood
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Everything was considered when designing the space and protocol; safety, security and convenience.
Lawrence K | First ImpressionsStaff was great
BYRON T | Overall ExperienceStaff were rude.
Kenyatta W | Overall ExperienceNo complaints
Melanie H | Overall ExperienceVernita Carter is the Best and her staff was very helpful and knowledgeable of the product and service that they provided.
Aliene K | Overall ExperienceIt shouldn't take a long to get a person checked in. Ms V Carter was very knowledgeable , Shannon, and David did an excellent job with customer service. The new hires need more training and that's only expected.
Demetrice M | First ImpressionsThe staff was professional and knowledgeable.
kyla j | Overall Experience