I ordered a 10x 10 and was given a 5x10 and I wasn’t asked if that was ok? They just assumed I would take it .

The workers were amazing. They went above and beyond helping and assisting. They were great.

The only problem we had was the exit gate broke so we had to reverse our trailer out the length of the building which was not an easy task. We managed but it was inconvenient.

They missed me on a payment process that they said they would prorate my remaining days but upon checking out they said the sales lady said she was wrong so I paid a full month but was only in there for3days. I have been a customer for at least 8 months. Very disappointed and would like to speak with someone with authority.

The unit itself could have had lightning but we improvised.

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

Any time I had an issue the staff &/or Manager would assist me in any way. They were always courteous, understanding, patient and willing to do their best. They understand the concept of "customer service" and work with integrity, honesty and they are trustworthy. It is hard to find a friend with those qualities - much less a business. I had to leave because the location was not convenient any longer.

I have been with you all for years, don’t look at as gone. Just like we say in our family see you later...😉 thank you very much!😊

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said “ooooh yeah...that guy got fired” and acted like this has happened before. They didn’t offer any help as far as reporting anything.

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage