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LAQUSHONIQUE D | Overall ExperienceSelf Storage Units in Garland, TX, 75041
U-Haul Moving & Storage en L B J Frwy - Garland
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U-Haul Moving & Storage at LBJ Freeway II
2700-2950 McCree Rd, Garland, TX 75041 View Available Units0.2 miles from this location -
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U-Haul Moving & Storage of Garland
902 W Walnut, Garland, TX 75040 View Available Units3.5 miles from this location -
Town East Storage
3818 N. Town East Blvd, Mesquite, TX 75150 View Available Units4.3 miles from this location
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The lady that helped me thru my process, Jaklyn Watkins was absolutely the best! My reasons for needing the storage were overwhelming to say the least. But her positive uplifting personality and going above and beyond to help the process go as smoothly as possible, made whole experience much easier! Thank you Jaklyn and thank you Uhaul!!!!
Kathi D | Overall ExperienceI have had two units at this location for many years. In July 2024, deferred maintenance on pipes caused a leak that led staff to enter my unit and throw all of my belongings away without my permission or compensation. This flood was 100% U-Haul’s fault. I just went to my second unit today to empty it out and the gate access was broken. I had to go into the office (staff turnover is constant) to get instructions for how to access my unit. Once inside the storage portion of the facility, the vehicle driveway through the building was piled with POD type storage boxes and forklift equipment. It was so crammed in there, that I had I hired a moving truck, it would not have been able to access my unit. As it was, I had to back my Tahoe out all the way. The normal spaces to turn around were full of containers. This place has gone steadily downhill in the six or so years that I have used them. I will never rent storage there again.
patricia b | Overall ExperienceReally bad and arrogant manager.
JOHN M | Overall ExperienceA team member came in after hours to help get the door to align so the lock can be placed then locked. Crazy!
Angela J | Overall ExperienceJacklyn was very helpful and has great customer service!
ladaria m | First ImpressionsThe holes in which the lock is placed to lock the storage room did not match together. Had to call in someone after hours to help secure my belongings. A screw driver was used to realign the holes making the lock able to be inserted and locked. The place was VERY dusty and spiders were everywhere, not the self storage experience I am used to experiencing.
Angela J | Online Move InKeep up the great work
Laurel R | First ImpressionsI have been trying to reach the store and NO ONE will respond or answers the phone. I was charged and had moved out. And no one will confirm my refund.
Dawn D | Overall ExperienceI love the storage
Veronica F | First ImpressionsThe staff was helpful, and nice. Another guy came in with no patience but the mngr on duty was able to get him calmed Down and he was able to get his uhaul. #1 customer service satisfactory.
REGINA C | First ImpressionsMisty was AMAZING! She made a stressful day, a BETTER day for me! Service with a smile the entire time. Need more like her. The entire staff was great. Misty just went above and beyond. Thank!
LEKSHIA N | Overall ExperienceUnprofessional service provided I was able and still not able to move into the storage unit
William D | First ImpressionsOnly one way in and out, no doors to get out. How is this up to fire code
Joseph R | Overall ExperienceSome of your questions are not yes and no appropriate. Most of the time you could not get in to get to your storage unit because there were moving containers in the place where you would park. That was all the time. My experience was horrendous because of the flood I lost a lot. Whoever went through my unit chose not to write down what all they took, so I felt like it was stolen out from under me. When I gave my notice that I was moving all my stuff out was when the staff was pleasant. One of the cleaning people was extremely helpful throughout the whole ordeal.
Susan H | Overall ExperienceThis was an absolute nightmare of a rental. First I was given a truck that was fully backed in and it took 30 min for someone to give us new keys to a different truck. Then when I moved out of my storage unit no one completed my check out (via the UHaul App) for 2 weeks. I also couldn’t get anyone on the phone or to respond to my emails. I was consistently redirected to the customer service line and they did as much as they could but the LBJ location was unresponsive to their requests to call me. After I made several phone calls and customer service opened a ticket request I was finally responded to and they completed my check out. 100% will NOT rent here or with UHaul ever again. Not worth the trouble!
LAUREL W | Overall ExperienceI really appreciate the staff and Ms.Anna was very helpful and the staff did the best they could at all times during my reservation.
XAVIER J | First Impressions