Comentarios del cliente para U-Haul Moving & Storage at L B J Frwy - Garland
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Testimonios de recientes clientes de U-Haul Moving & Storage at L B J Frwy - Garland
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abby B. en
The location was amazing. Staff friendly and quick. Very helpful. The issue I have is with the communication of uhaul in general. It is literally impossible to get ANYTHING done on the phone, be it reservations or access to my ubox. I called the first time to make a reservation to access my box, it took 5HOURS to get the right person to help me. 5 hours. The second day I tried it took 3 hours. I RATE UHAUL AN ACTUAL 1 THE STAFF AT THE GARLAND LOCATION GET THE 5 RATING. The only thing that saves uhaul is that it is cheaper to ship with them than anyone else. But honestly I’d rather pay double to be able to communicate with someone in a timely manner.
Lisa W. en
The check in 24/7 app is supposed to be easy. I had issues with it because it would not move forward in certain sections. I had to call in and have it checked in. The first person I got on the phone might need to look for other employment. She is not happy in her job. I hung up and called back and got a fabulous person who was a delight to deal with. She had me take pictures and email them to her so we could get the vehicle checked in. She was fantastic. However the next morning I called in because I received an email indicating that the vehicle had not been checked in. I called the location and was told she saw the notes and that it would be checked in. I received another email later that evening indicating that it had STILL not been checked in. So the point is....somehow you guys need to fix that. Not a great experience wondering if I were going to be charged for not being checked in.
Ronald W. en
I confirmed the reservation twice by phone with uhaul. The pickup point in Gus Thomason did Not have it when i arrived. I had to call corp. Again for them to find a truck. I was going one way to Kaufman but later received the drop off instructions for corsicana??? Thats a 100 mile round trip from my destination!!! Really?? Guaranteed reservation DID NOT WORK. DROP OFF LOCATION WAS STUPID.
Roy M. en
Do not like your new system were you force me to use my phone. It's not simple and works poorly. Can go back if you miss something. Had to go back in to report. Whole thing took twice as long.
Roberto R. en
Driver side mirror was shaken too much to the point that was impossible to see, Truck was all beat up, But running very smooth, Wish I can get a newer vehicle next time.
Jonathan W. en
Everything was excellent! Customer service reps there are always very helpful and nice!
Tony G. en
Counter staff was awesome
Nickcoe A. en
After paying the worker needs to be more helpful and informative about the equipment. I had to go back in the office two times in the pouring rain to ask questions, things she failed to tell me.
Melissa V. en
I was overcharged about $25.00 on an rental in which I had a confirmation number. I was quoted twice the total would be $71.90. I went to pick up the truck and the cashiers charged me $95.00. Also, I paid for an appliance dolly and a regular dolly, but I was only given an appliance dolly. UHaul owes me a refund. I probably wont be doing business with UHaul in the future.
Ryan M. en
14 CUSTOMERS IN LINE, 2 GIRLS CURSING AND ONE MAN REFUSING TO HELP CUSTOMERS EVEN AFTER ASKED PUBLICALLY BY COWORKERS.
Timothy M. en
The pickup process was rather slow and lengthy; and i did express pickup but still had to go inside for rental. The staff was nice, the equipment was clean and the return process was fast.
Joann C. en
Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau
Ridwan K. en
Good customer service. They will work with you on any issue you may encounter.
KASSANDRA M. en
We have been over charged have contacted customer service so many times and finally got an email sent to the GM but haven’t received a response. Our mileage used was under our estimated amount and they have charged us over , also our gas was returned with the same amount that was given to us but yet they charged us gas. We returned the truck and was Not able to use the app to find my account so accordingly to them they had to charge us an extra 2 days when the truck was at the station the whole time, please check the cameras of us returning it and we have pictures of everything. My card was over charged $90.00 that put me in over draft moving is already stressful and this has happened, we are just looking for honesty. Please contact us back with a response y’all have both my contact numbers on file.
Jacquelyn G. en
It might be nice to mention that if you’re late by x amount of time, your reservation will be cancelled. After it was cancelled, I tried to reserve a new truck. She told me I couldn’t, there was absolutely nothing. So I called another location. She said she could get me the size truck I needed; it happened to be at the location I was already at. She reserved it, I went in and showed her the reservation. She said they still didn’t have anything and I asked her if she was sure. Oh, unless someone just dropped one off? If I hadn’t said anything, she wouldn’t have checked and I wouldn’t have had a truck to rent. The guys pulling up the truck were lost too. They didn’t even know there was a dolly already in the truck when they came to give me one and the paperwork shows I was charged for two when I only rented one.
l Gary P. en
all good
tong w. en
I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.
Roger B. en
All went well. Staff very nice and helpful
lisa l. en
Great experience
Tayla M. en
Horrible customer service, slow moving agents, horrible communication skills from management
andrews J. en
Had a bad experience during rental. Attendant helping was training and took almost 45 minutes to get a trailer rented, and when I went to get it hooked up, it was the wrong type of trailer. When I went back to get it corrected, the other attendants treated me as if I did something wrong and did not apologize even once. The people helping me outside with the trailer hookup were excellent and were quick, courteous and knowledgeable. I know mistakes happen, especially during training, but the others should notice when a trainee is taking an excessive amount of time with a customer and help the trainee. Also, they would benefit from some customer service training in order to take ownership of mistakes, even if they aren't their own. Since this is the only large U-Haul store near me, I have no choice but to go there, but I will be looking for other alternatives with other companies before I go back to this location.
William C. en
This experience was ok. This rental was handled much quicker. In the past they just do not have enough counter help.
Robert T. en
Great experience!
JAMES R. en
George was outstanding - great job - foxed everything
Mandisa W. en
I was told my the staff during my reservation process and while picking up the truck that I would get my first month free for storage. However, when I arrived with my belongings up the facility, I was informed that promotion was no longer valid and I would not receive a month free until the 2nd month. That was an additional $109 on top of the truck rental. I am not happy with that at all.
Louis T. en
Check In was slow, the two ladies at the check in desk were more interested in talking about other employees than helping the customers in front of them. The first trailer they assigned me was not rental able. Security chains were broken, and jack was not working. The second trailer was not clean, due to the amount of time it was taking to get a trailer rented. I accepted the trailer in that condition and clean it our when I got home. Returning the trailer was also a hassle. When I arrived there was no one in the return area, two men drove up in a truck and pointed to a row of trailers like the one I had and said put it there. I pulled up expecting for them to unhook the trailer but they stayed back where they were. So I got out a unhooked the trailer. The finally pulled up and I asked if they needed any thing else and they said no your good. Basically just poor service all the way around.
Hayden W. en
The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.
amber m. en
The cashier was extremely helpful and nice!
RAFAEL S. en
GOOD SERVICE ON ALL TIME
LAVEREN P. en
It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed
Ashley Rodriguez U. en
Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service
SONYA R. en
Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.
aadon w. en
The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...
byron w. en
Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that
Ceiarra J. en
Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.
Christina G. en
The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.
lee w. en
No problem in out. Nice people
caroline m. en
Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69.95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!
lenroy t. en
I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy
Robert T. en
great
Daniel Z. en
Very helpful
byron w. en
Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage
cory b. en
Azariah was amazing and very helpful
ANNALISIYA B. en
The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.
cory b. en
Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house
miranda d. en
Great customer service
kiera b. en
Thank you for your Customer Service, I appreciate that!!
eryn c. en
Great service!!
CAROL C. en
Friendly staff, clean facility, convenient location.
Magdelena C. en
I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Thank you
Patrice W. en
I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not
CAROL C. en
I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.
KATHRYN B. en
Great customer service.... Thank you!!
kiera b. en
Great customer service 👍
wade f. en
yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.
Susan G. en
3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m
Alex K. en
I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.
steve s. en
The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.
Muhammad m. en
Good person thank you to you all
Jessica B. en
I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.
david s. en
Nancy was incredibly friendly and helpful, thanks
Joshua G. en
Great customer service
Chris B. en
Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .
Alfred J. en
The customer service was excellent, the staff was good with helping me with what I needed.
Dennis S. en
Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64.00 with out my knowledge.
MITTIE F. en
THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE
Daniel K. en
Very nice.
victor s. en
I was lied to about the $39.95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!
Angel G. en
Facility was perfect and convenient. But what ruined my experience was the rude manager.
Victoria L. en
Treated very poorly
gloria b. en
Great customer service.
keyerria w. en
I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!
BRITNEY C. en
Little warm inside but overall experience great
Alexis D. en
The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.
MARISOL T. en
just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good
SUSAN T. en
NA
ShunTa L. en
The staff is really helpful.
Dennis S. en
Only complaint. I can not believe from Dallas to NY was $ 135.00 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that
BRIAN W. en
It was a good place
STEVE R. en
Check-in was simple and I received all the information I needed
Philip D. en
The stay was great
Shunta L. en
This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.
Karen K. en
The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date
Jeremy H. en
N/a
Raymond R. en
Poor service.
janet V. en
Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.
LEWIS O. en
NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING
ira B. en
You suck!!! Very disrespectful and don't know how to communicate.
jewel b. en
It was difficult to get access to my u-box