Comentarios del cliente para U-Haul Moving & Storage at L B J Frwy - Garland

Better training for the people doing the contracts and answering questions. They sent us in the opposite direction to find our truck on the lot.

sonetimes the website get faults and then doesn't leaves you get on time

UHaul share is waaaay more complicated and timely for the customer

Great overall servixe

Long lines. Inefficient personnel who directed me to the wrong lot. Truck had steering issues that made it difficult to drive. I had reserved this truck a week in advance at a location 2 miles from my home. Less than 24 hours before pickup uhaul switched me to this location. I was given a rebate but the inconvenience was far greater than the refund amount. I won't be back.

Im satisfy with way you guys handle things

Nothing you guy's are GREAT!!!

this is our "go to" pick up close to our office and we've always had good experiences with this location.

Dropped the trailer off well before the due date and learned that they charged me a $20 "after hours service fee" despite dropping the trailer off in the middle of business hours. Additionally, their drop off bay is far from the actual office and it has never actually had anyone stationed there in the two times I've used this location, so you have to park your trailer, then walk all the way over to the building to get them to call someone to meet you at dropoff. Overall just a really poor experience. Will not be using this location, or Uhaul again.

I can't say enough about the man who helped me with drop-off. It was a cold, rainy day and he was still smiling and customer focused. This is definitely my "home" u-haul center from now on just because of him. With two daughters in college, I know I'll be back!

Exceptional customer service

Poor service at counter, had to walk the lot to find my truck, no one checked out the truck with us, associate was More concerned with conversation with 6 other associates, with manager standing there watching the entire transaction. No on showed concern about my transaction except for the person checking us back in which was very pleasant. Will never use this location again, shocked to receive such inferior service from uhaul.

I’ve been using U-Haul about 5 years as my transportation for my business. And I want to say thank you very much to Mariela Esqueda for her effort and quick in helping me get on the road. I missed calculation on my move and had to switch truck. Her customer service was outstanding and she valued my time, no much question and get all paper work done in minutes and let me on my way in no time.

The truck wasn’t good , and I put the key on San day 02/02/2020 but they called me I didn’t it!!!!!!!!!

Everyone was so patient and supportive through out my journey Thank you all

Stop scamming people. I had the truck for 8 hours but was charged for 9 days because it was wrongfully towed. 10 months later still dealing with the issues.

I was double charged twice and the people at the location nor customer service were able to get my money back.

Worst experience ever!!! Nightmare ended with being OVERCHARGED and unable to speak to anyone that could help! Would absolutely NOT recommend

The staff are Great people to work with🇺🇸☺

The staff was awesome even at 7am. I thought I was the only happy person that happy that early. Great job.

It's hard to improve on perfection. You guys were awesome. Thank you for your help!!!

NEED SOMETHING THAT SAIDS TRUCK WAS DROPPED OFF SHOWING TIME,MILEAGE AND FUEL TANK IS FULL.. EVEN A SMALL PIECE OF PAPER WITH TRUCK NUMBER TO SHOW IT WAS BACK BEFORE TIME EXPIRIED.

The Truck had a worn out seat . No cushion on the driver seat so that I felt every bump. It had hurt my back by the time me turned it back in. There was so much play in the steering that I would not drive it on the Freeway. It felt like it had 200 + thousand miles on it. We were able to use it to move the stuff, so over all it was an ok experience.

Not a thing.

I've rented two different trailers here in the past two weeks. Each time I had a lengthy wait for someone to hook them up. This morning was ridiculous! Waited 25min for someone to hook up... this afternoon when I returned the trailer I had to wait a while for someone to disconnect. Pitiful! I'm perfectly capable of performing both tasks myself, but I guess that's against U-Haul policy. I've used this location over the years because it's close and offers a complete selection of rentals. These last two experiences were bad it negates any benefit of doing an online express check-in. Has the management changed?

Please don’t hire rude and unprofessional people. Deon needs some customer service experience under his belt. He would be the reason people would not choose to this particular location to do business with. You can’t talk to a person any way because you never know what a person is going through. The young ladies inside were very helpful, understanding and professional. I can’t remember their names but they worked on the morning of Friday January 24,2020. Thank you Uhaul for helping me to move back home so I could see my doctors and get well.

I made a reservation to pick up a 10' Uhual Truck at 12:30p. I had the confirmation code and a location to where to pick up. They sent me to the LBJ location, then they sent me to the location of Jupiter Rd and Amanda St and lastly they sent me back to the LBJ location. I went to four different locations and some how at the end they tried changing my reservation to a 20' truck. I reserved a 10' truck. I did not get my uhual until 2p. This was very frustrating.

The process was smooth and hassle free.

The owner on Walnut in Garland called me that's good.. thanks

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Well first

Make it easier to check in took 30 min and employees were slow

Huge lot which was super nice for the large trailer.

No comment, you are the best.

Lots of selection and equipment to choose from. Nice, big yard. Good help in setting up.

Customer service at the front desk was great. The team couldn't have been nicer.

Trailer was dirty on exterior only because of recent storms

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

The young lady who checked me out gave great service. After dealing with trying to move my utilities, your team did a great job. Great customer service. Tgsnks again. Give her a raise

Extremely inefficient. It took over an hour of waiting in line and completing all this paperwork AFTER I had already completed it online as your website suggested. Somehow they did not get any of it and needed me to redo it all at their counter. Many people didn't know what to do, employees would often have to ask one another for help with something, and I would often be told wrong info (after my trailer was hooked up, the guy doing the hook-up told me to go back inside to complete more paperwork. After going back inside and waiting in line again, I was told that "No, indeed I didn't have any more paperwork.") Apart from that, the employees where at least friendly and personable.

Lady that assisted me that morning was the best I've ever encountered with Uhaul at this location. I had avoided the location for years, until this past January 15, 2020. She was super helpful, friendly, and appeared to enjoy her job. What a great hire!

There were two trucks that we had keys for but was not on the lot...?? We found the third one...

Had a problem with right tail light not working road side fixed it took three hours put me behind a day had to hire more help to unload. windows had something on them that Windex would not remove. next time I will request the ford and check the lights.

I always get trucks from this location this was the first time I had bad experience. When I got there took two trucks before they could find one that works. After returning the truck back same day before closing. I walked in and the lady talk to me from distance like if I was bothering her I tried to explain she was fast talking so I got mad and left. Took 8 calls to get my money put on my card which made me made really upset no return call still till this day.

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Very good!!!...

Pleasantly surprised! I did not have an reservation but the manager helped to reserve an open trailer. And they accommodate my return after the hours, at no additional charge. Will come back on my next rental.

I am still waiting to hear back from the store manager about the complaint I submitted & the findings of the mechanic report. I also found her tone to be condescending while speaking with her on the phone.

I am nearly 52 and this poor customer service experience is second only to a really bad experience I had with a big telecommunications company at least ten years ago. I wish you would look at the cameras, look through the history of my calls and communications with you, the number of attempts I made and your staff made to resolve the simple issue of the U-Haul app not working during an after hours return that was a day early. I’m calling my credit card company to dispute the charge. I hope someone in customer service will check into the vortex of incompetence surrounding a simple transaction. David Hurt 214-500-9669

na

Three location was clean but the area it's in is why I wouldn't recommend it. It's not the best part or town

The notification for your agents that there is a scheduled visit to ubox is not visually clear in the UI, Based on the description provided - it is a very small icon which eludes the attention of those using the application. The workaround suggested was to talk to the local agents but that's occurs rarely because the answering machine picks up most of the time.

NA

Not much.

Had to wait at one point about fifteen minutes or so in line, but only once out of three times. The people behind the counter have been very nice, and helpful.

The waiting time in line could be much better.

the access is confusing and hard to get to

Great service

Big difference from the location I picked up in. (Lubbock, Texas) Workers were very understanding as to why we were a little confused on procedures and very helpful.

I was charged for two days of service even though I dropped off the trailer an hour before it was due! I called customer and was told someone would get back to me in a couple of hours and I am still waiting for the call.

Great customer service. Aungelique Vickers made sure I got what I needed and was on my way. Thanks!

The young lady that checked me out was on a scale of 1-10 she was a 15. She really help me understand the size of vehicle I might use and gave me a good idea how much furniture my fit and she was spot on. Awesome experience.

Please call me

Had this storage unit for years and only found out about extended access last week.

Price for rental was not the same as what was quoted online. My fee want from 19.99 a day + .39 a mile for 100 miles. Or $59 + tax. I was charged $79 w/ first 100 miles included. Paid $20 more than what I was quoted. Had no choice but to pay since I needed van. I have utilized Uhaul exclusively for 20+ years for trucks and storage. Will consider other options next time. Don't like bait and switch tactics.

Check truck and tires better

The service representative told me that I could bring it back later that night but failed to say that I would be charged for an extra rental period. If I would have known that, I would have booked a longer rental period so I wouldn't be charged extra.

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

Great experience

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

The cashier was extremely helpful and nice!

GOOD SERVICE ON ALL TIME

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

No problem in out. Nice people

Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69.95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

great

Very helpful

Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage

Azariah was amazing and very helpful

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

Great customer service

Thank you for your Customer Service, I appreciate that!!

Great service!!

Friendly staff, clean facility, convenient location.

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Thank you

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

Great customer service.... Thank you!!

Great customer service 👍

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

Good person thank you to you all

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Nancy was incredibly friendly and helpful, thanks

Great customer service

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

The customer service was excellent, the staff was good with helping me with what I needed.

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64.00 with out my knowledge.

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

Very nice.

I was lied to about the $39.95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Treated very poorly

Great customer service.

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

Little warm inside but overall experience great

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

NA

The staff is really helpful.

Only complaint. I can not believe from Dallas to NY was $ 135.00 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that

It was a good place

Check-in was simple and I received all the information I needed

The stay was great

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

N/a

Poor service.

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

You suck!!! Very disrespectful and don't know how to communicate.

It was difficult to get access to my u-box