Comentarios de los clientes para U-Haul Moving & Storage at L B J Frwy - Garland

Very helpful and smart phillip he deserves a raise.

Salvador puente was very helpful

My service lady at the counter, Jaqueline was very helpful as was Salvador outside.

Salvador and Raquel at the counter were great!!

Staff was very helpful.

I received a very friendly and helpful customer service. Thank you.

Aungelique Vickers is THE rockstar at this location. I rent frequently (at least twice a month) but she is the only staff member that recognizes me (with a mask even) and quickly & efficiently helps me. In fact, she is the quickest at navigating the entire system of any employee. Which is lovely for a customer that is very familiar with the process (no time wasted!). She has the best attitude and goes out of her way ton help, even when the location is extra hectic on Saturday mornings. THANK YOU Aungelique!!

Man look! Aungelique gave respectful, courteous service. She was there when I checked in and took care of the issue at hand about my frailer being returned and not checked in. EVERYTIME I COME TO THIS LOCATION this young lady is always giving excellent customer service. She has always been all around the board! This is my go to spot for trailers to get in and out. When she's there I know I'm going to get great service! Give her the gold award. Y'all was packed when I returned she was doing two rentals, fluent, and patient then came outside to check to see if my trailer was on the lot where I dropped it. Shout out to LBJ for having good customer service! I'll be back

Great customer service

The service at this location was by far the best I have ever received at any uhaul location. Angelique made the whole experience quick, easy and extremely enjoyable. She was so patient and kind and extremely knowledgeable and helpful.

From the get go, the man getting me set up with my truck was not helpful. Very unprofessional as well. After navigating to find my truck with no direction from the man checking me out, I take off. Then remembered the furniture pads I rented never got put in the truck. I pulled over to look in the back and see there is a HUGE HOLE AND BENT UP RIM. I drove this thing about 500 yards down the street and had it been me that did it, believe me I would have owned up to it. Fact of the matter is that they literally didn't check anything on this truck before putting it back into service and could have gotten me into a huge mess. I was not happy about the service here at all.

Good service but would recommend working on the communication when returning equipment.

The customer care representative was very efficient kind and knowledgeable... The online registration and reservation made things run a lot smoother I was in and out and on my way sooner then I expected... He outside lot assistant was also a big help in getting me hooked and checked my equipment in a very timely manner... thank you

Make sure Your customers Deal with Aungelique Vickers, She has great Customer Service

Had computer/accounting errors occur. But customer service phone rep fixed the issue

I did not reserve a dolly, but one was inside the truck I rented. I assumed it went with the truck. When I returned the truck I was asked if I used the dolly. When I said yes I was told that would be an additional $7 charge. I feel I was set up by U-haul and they scammed me out of $7. In the future you need to be clear that there is equipment in the truck that is not to be used, or don't put it in the truck.

The front desk associate was on her stuff. But, her support staff were incredibly disorganized and left very little to desire. I got there 5 minutes early, and didn't leave until 50 minutes later, even though I had made an online reservation. Please either fix your process, or your staff.

My reservation wasn't showing even though I had a number the associate was helpful my reservation was for 10 am didn't get a truck until 2pm they didn't notify me that there wasn't an appliance dolly until I came back. The brakes on the truck were horrible thankfully nothing happened and lastly there needs to be more staff no one should have to wait in line 30 minutes

N/a

Staff was very friendly and efficient. Both pickup and return was quick and easy and everyone was very nice and helpful.

Quick and easy check in.

👍👍👍👍

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Aungelique Vickers was my rental agent. She did an exceptionally good job getting me through check in very quickly so I could be on my way. Top notch customer service! Truly Professional service!

Nothing, excellent customer service as well!

I scheduled this truck a week or 2 in advance for pick up from the store in Richardson. When I got there to pick it up first thing when they opened they didn't have the truck I needed and sent me to the Garland store. When I got there they had the truck but instead of doing a normal walkthrough to assess the damage they made me take pictures of every little ding on the truck and then upload them. Then the pictures wouldn't upload at all so I had to call customer service which kept me on hold for 45 minutes. Because of this I was held up on my moving for multiple hours. Not a great experience.

To Whom It May Concern, I wanted to express some positive experiences as well as some opportunities for the staff at U-Haul Center. I will email the manager directly at the center at 741070_GM@uhaul.com allowing him time to make things right for me as a customer.

Service was very slow. I had already filled out all the info online and it still took 35 minutes at the location.

The return process is very lengthy as far receiving your final receipt. Thank for a good experience.

keep doing what you are doing, the service is good the equipment is well maintained and the saleman that took care of me was great.

I returned my u-haul two hours before my required time I even went inside the store to ensure there was nothing else I needed to do. It took this location four hours before they put it back into the system that resulted not only in them charging me a $44 fee but caused me to receive a $35 overdraft fee from my bank. I called to rectify using the 800 number. The person I talked to helped me with the problem and told me I would be contacted with in 72 hours. Two hours later I received a new email with a recipe stating my actual drop off time. And then another email thanking me for bringing up my concerns and that I would be refunded the $44. And that was it. No apology for the money and time they cost me, or even an acknowledgement of the mistake they had made. I find this extremely unprofessional and it has left such a bad taste in my mouth that I would not use u-haul services again. There is still an epidemic happening and the fact that they were so careless with my money is unacceptable. I truly hope this hasn't happened to anyone before but I can't imagine this was a one time thing.

I feel ripped off by your advertised rates on you website and even on the side of the vehicle of 19.95 per day. I returned the vehicle on the same day and was instead charged 79.99. This is a deal breaker, and I will never use Uhaul again.

Make it easier to rent without having to be a mechanic on those car dolly

Thx

when the website says there is one available at a location near you, have it actually available. When they call to change locations on you, allow the customer to return it to a location near to them. Also no receipt provided at return. The location is difficult to get into as the signs are deceiving on where to turn. Parking lot is hectic. Employees were not friendly. The trailer rails were bent pretty bad. So 30 miles out of our way each time to pick up and return was not convient.

Cross control systems in the vehicle will be more useful

I ordered an 26' truck with 2 utility dolly and appliances dolly, which weren't in the truck when I picked it up. So now I have to go back to this location( Garland ) and I live in Mckinney just to get a refund .. this is poor customer service because I called as soon as I realized I didn't have them and the Corporate office sent them a message which they never called me back,,,

Just the only problem was one guy in the return rental area ask him for a appliance dolly and I was told to get it with him and he say that I had to go to the front and ask for it and I told him I was Told to ask for it here And then he said ask that guy over there So he didt want to help me at all

I rented a truck for a half a day they charged me $49 then they also charged me $288 I don't think you should have the pay over $300 for 4-Hour rental

Reservation system was not working, a reservation i made online sent me to a location that did not carry the 5 x 8 trailer that i reserved. In fact they never have had trailers as part of their offerings. Very frustrating.

Great and friendly service!

This after-hours drop off was smooth and easy. Drop off location was clearly marked and instructions were posted and easy to follow.

Everyone was so kind and very helpful

It would be nice if wifi coverage covered entire site. This would make checkout and checkin easier.

Really good service

Excellent service and product!! All the staff should wear a face covering over their nose and mouth.

There is road construction, super hard to get to. I believe the person was on a personal call as we returned the vehicle. I had a much better experience with the drop off location in Rockwall.

NOT OPEN ON TIME FOR DROP OFF IN THE OFFICE. SHE WAS LATE ETC

I called to reserve a trailer to go with the truck I was renting. The person reserved a trailer that was not available

Philph was very informative about everything. It was a great experience.

Service was amazing!!! Staff was friendly. Nicki was super helpful! Loren on the return was awesome too!!!

I wrote the reason why on my last review that was sent out and that still stands.

Only issue i had is that the vehicle didn't have Cruize control. That needs to be addressed because the person driving has to constantly look at the speedometer to maintain the speed limit. Weight, wind , traffic and hills affects a vehicle of that size differently than a car. It wasn't easy in heavy traffic and maintaining the speed limit and keep your eyes on the road. Im lucky I didn't get a ticket, especially in a 55 mph zone where i was running 45 or 65 most of the time.

Treating people right

Staff was friendly--just frustration with the fact due to pandemic everything was texted to a mobile link to reply and comment and none of it worked properly-

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said “ooooh yeah...that guy got fired” and acted like this has happened before. They didn’t offer any help as far as reporting anything.

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage

Aungelique Bentley was amazing. She was so nice and helpful. She should be given a raise Thanks

The team was very helpful and accommodating during the move in a trailer rental. Will surely do business with you guys again.

Aungulique is the BEST! Definitely management material!

Helpful staff

We’ve traded here for years for packaging to truck rental to general storage supplies. This is an unprecedented stressful time as we all know and as seniors we found ourselves with an opportunity to move but with caution. AUNGELIQUE VICKERS WAS THE BEST CUSTOMER SERVICE AGENT EVER AND MADE IT SEAMLESS AND PAINLESS! She took wonderful care of us and we will always appreciate her assistance yesterday. U-Haul has always had good customer service and Aungelique was exceptional! We will be back and thankful your doors were open to help us during this time. Here’s wishing you continued success!

The manager and staff there Philip and the rest was awesome!

Awesome crew🤩👍

The service I received was the worst experience I will never rent from uhaul again my locker was also broken into when I reported the incident to uhaul I never heard back. I was harassed if I was late on my payment even a couple of days even though I had the storage unit for over a year. Every time I went to the storage unit in person I was greeted by the worst customer service known to man with angry attitude workers it’s just disgusting. Uhaul is around more and may be more convenient but that shouldn’t be a reason to treat customers terrible.

Good customer service Mr Philip

Great staff and customer service.

The staff there was friendly, awesome, and informative.

Before calling someone making Threats make sure you check your inventory.

Thank you for the professional experience. It was very calm with all my questions. Thank you so much

The storage unit given was in an inconvenient place and when I asked to change to a unit with easier access the agent had a attitude therefore I cancelled the reservation space an went to another storage facility that could accommodate my need with no problems.

I was double charged twice and the people at the location nor customer service were able to get my money back.

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Very good!!!...

Had this storage unit for years and only found out about extended access last week.

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

Great experience

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

The cashier was extremely helpful and nice!

GOOD SERVICE ON ALL TIME

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

No problem in out. Nice people

Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69.95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

great

Very helpful

Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage

Azariah was amazing and very helpful

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

Great customer service

Thank you for your Customer Service, I appreciate that!!

Great service!!

Friendly staff, clean facility, convenient location.

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Thank you

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

Great customer service.... Thank you!!

Great customer service 👍

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

Good person thank you to you all

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Nancy was incredibly friendly and helpful, thanks

Great customer service

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

The customer service was excellent, the staff was good with helping me with what I needed.

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64.00 with out my knowledge.

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

Very nice.

I was lied to about the $39.95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Treated very poorly

Great customer service.

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

Little warm inside but overall experience great

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

NA

The staff is really helpful.

Only complaint. I can not believe from Dallas to NY was $ 135.00 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that

It was a good place

Check-in was simple and I received all the information I needed

The stay was great

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

N/a

Poor service.

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

You suck!!! Very disrespectful and don't know how to communicate.

It was difficult to get access to my u-box