Comentarios de los clientes para U-Haul Moving & Storage at L B J Frwy - Garland

The unit itself could have had lightning but we improvised.

This wasn't the drop off location. Was In Winter Haven Hwy 27 Fl Excellent service too

Get Ms Aungelique Bentley some help. Great job helping customers

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

Great job at every customer interaction point. Your online system works great. Keep it up! Mark

Nothing that place was fast and ready to help I always go to it because of the help they give you

Everything was great

Schweet

it was fine

The young man that attach the toll dolly didn't check wiring .

I always go here for my moving needs and the last two times I've had the lovely Angelique Vickers help us very polite and helpful she's one of few that's always in a good mood makes dealing with your move easier with a hassle free pick up!! Thank you for great customer service 😊

Overall I had a great experience! Thank you to the knowledgeable staff members that helped me with all of my questions.

Very good service very helpful in what I needed

Aungelique and Thomas were great. Thank you Brett for always taking good care of me. Kirk King

I asked for a smaller truck,and was told none were available. But, there were many trucks on the lot the size I requested. I feel the attendant lied to me. I just needed to pick up a bedroom suit from a store.

Excellent service. Very professional. Good job!!!

Keep friendly staff, like Ms Angelika. Awesome customer service

Thomas was awesome. Fastest hookup in 10 years of renting from uhaul. Be proud of this employee

The fellow who helped me with the trailer, Thomas, was very nice and helpful. He would be one of my main reasons to use this facility again to rent a trailer. Also the lady that that checked me in when I brought the trailer back was very helpful and friendly. I did not get her name.

Very friendly staff

Would of like a bill with total amount paid or charge And the ending balance

First of all while I was renting a truck my son name pop up, I asked the young man why he didn't know, I explain my son has nothing to do with this. I have gotten nothing its all going to my son but payments, money coming out of my account. My son and I finally figured out that for some reason you probably was sending all info to him, and guess what he goes to his email and guess what y'all sending him everything, what the what, what had it been someone I didn't know, what had it been information that shouldn't be shared, what if? Shaking My Head, Shame On You, plus I have gone off on my son thinking he has done something but this is all on You!

All employees were excellent in providing me the rental. Very knowledgeable and professional.

Had a truck reserved had to get something more expensive for no explained reason.

This is the first time I've had several issues in one rental setting, but I must say Phillip took care of us. I had truck issues before and during the rental, my right mirror kept turning,my mileage was wrong. I was so frustrated.

They are very busy. Another person would be helpful.

Aungelique was the agent who assisted me. Her customer service skills were were excellent. She provided me with the equipment I needed in a timely, efficient manner, all done with a smile and a pleasant, friendly disposition.

Counter person was a bit distracted with phone calls. He was the only one on duty. Had to wait a couple of times for him to get off the phone. Thomas who hooked up my trailer was very helpful. He showed me everything I needed to know to use the trailer. This was my first time to pull a trailer. Thanks Thomas.

Any time I had an issue the staff &/or Manager would assist me in any way. They were always courteous, understanding, patient and willing to do their best. They understand the concept of "customer service" and work with integrity, honesty and they are trustworthy. It is hard to find a friend with those qualities - much less a business. I had to leave because the location was not convenient any longer.

There was one worker helping at front desk she was phenomenal!!! Made my experience so smooth. Even after all my mishaps she helped me with no hesitation.

There was one lot attendant that was being spread way too thin. There was about 6 people needing propane and I counted 4 people needing help with equipment. There was a transient on a bike just cruising the parking lot, soliciting money and then managed to help himself to all the supplies the lot attendant had in his cart and in his job site storage trailer. This made me very uncomfortable as he was just meandering through the entire area not minding other people's property. This location needs support and personnel to assist the heavy customer load.

Returning the equipment could be smoother. I arrived at 2:30 pm during open hours and it was a while before a staff member walked over. Then I was told me automatic system was charging me 2 days, but I picked up at 7:30 that same day. Staff member corrected it, but had i done self remote check out, i would have been overcharged. Could be smoother.

Thomas was great. Great selection of equipment

Aungelica was OUTSTANDING!

Thomas did an exceptional equipment return thank you

Clean inside but not outside

-1 person working she was great but it took 1.5hrs to get out done - -no COVID safety no shielding no sanitizer stations. Only floor markers. this is bad and I would not tell anyone to go inside. - my best experience was with Angelique. She was very helpful in directing me to hook up the trailer, she made sure I understood how to connect, and she worked hard to make sure everything was safe & secure. She was outstanding!

Truck was dirty, stank like cigarettes. Don't forget the sticky steering wheel and floor... At least it had a full tank of gas and the truck was is good shape.

Great job by the staff from check in to drop-off 1st. Class service. The drop-off guy really made it simple to drop-off the truck, Steven did a great job.

Aungelique (sp?) did an amazing job assisting multiple customers at once by operating multiple POS terminals. She was kind to everyone that came through the door, asking everyone how they were doing and treating them like more that just customers to get through the line. She is a great employee and hopefully she can be given assistance on future shifts so she does not have to operate multiple computers at once to assist customers in a timely manner.

i rented 4 trucks this year they all had one thing in common front windshield had something on the inside made it difficult to see at night. i still have a shop to move before i am done.

Just make sure the INSIDE of the WIndshield is clean

Nothing. Everything went well

Replace the driver side sun visor

WAs so happy with the service

Angelique wad very helpful, patient and nice during the rental check in process despite the computers being down. She was pleasant to work with and one of your best agents. 5 stars out of 5..THANK YOU!!

Requested and paid for a dolly online and when got to my destination there was no dolly. The vehicle was somewhat clean. Terrible at best

Helpful staff, was perfect solution to moving needs, was able to get all done faster than estimated.

Phone access is seriously lacking, for this location during the day, and for the 1-800 number all the time. When trying to make changes to a reservation, I was on hold for over 20 minutes and my reservation was cancelled while I was on hold. When I needed to inform the store that we would be a little later with our return I was again on hold for so long that I had to hang up.

Uhaul representative was friendly, knowledgeable, explained everything with detail.. great experience. Thank you .

Very professional and friendly

Courteous and professional Willing to provide above standards on my several visits

THERE WAS ONLY 1 LADY WORKING WHEN I CAME TO PICK UP THE TRAILER AT 7:30 ON 12/5/20....HER SERVICE AND CARE PUT OTHER SERVICE LOCATIONS TO SHAME!! WHEN I RETURNED IT THAT AFTRNOON AT 1, THAT LADY WAS STILL WORKING, ALONG WITH ONLY 2 OTHER GUYS. 1 OF THOSE CALLED SOMEONE ON THE PHONE TO GET MORE HELP,,, AND THEN IMMEDIATELY TOOK CARE OF ME! I OWN A SMALL BUSINESS...ITS GREAT TO SEE PEOPLE IN THE WORKPLACE WHO APPRECIATE THE OPPORTUNITY TO WORK!! RANDY S.

N/a

I have been with you all for years, don’t look at as gone. Just like we say in our family see you later...😉 thank you very much!😊

Nothing

Just wanted to mention Brett at the Garland location - he went above and beyond in helping me get the cargo trailer I needed a day before my actual reservation - going as far as answering the phone at 6:45 a.m. (before opening time). Our plans changed suddenly and Brett was more than accommodating! Thank you Brett!!!

You're systems are not user friendly.

Aungelique is a good worker and handle business very well

Brett was awesome this morning! He helped us with our truck and storage rental. Cool dude,! The location was also clean and well maintained. Unlike some of the other locations I've previously rented . He has a dynamic team of staff stepping in to help each other with customers, everyone was nice, Augelic,Brett were like a power couple on the inside,, When I returned salvador was awesome and even directed me back inside to get a hard copy receipt! This location is the location to go to. I was skeptical because of the experience at other locations. But I'll be back here for all my moving needs💪💪💪💪 this location is the best, don't just take my review,go inside and check it out, they treat you like family,,5 ⭐⭐⭐⭐⭐⭐ if I could give more I would. Thank you guys much! One smile and act of kindness goes far!!

Aungelique Vickers and Jacqueline Haggard had very good customer service answered all my questions and with all the complications I had they made me leave with a smile and assured that I can come back here for excellent customer service they went above and beyond to keep me happy. I did get the opportunity to talk to the general manager Brit he was very argumentative he hung up in my face while I was talking to him if it wasn't for the wonderful customer service I received from the other two ladies I would not return to your location and my company only uses that location as well.

Very helpful and smart phillip he deserves a raise.

Salvador puente was very helpful

My service lady at the counter, Jaqueline was very helpful as was Salvador outside.

Salvador and Raquel at the counter were great!!

Staff was very helpful.

I received a very friendly and helpful customer service. Thank you.

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said “ooooh yeah...that guy got fired” and acted like this has happened before. They didn’t offer any help as far as reporting anything.

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage

Aungelique Bentley was amazing. She was so nice and helpful. She should be given a raise Thanks

The team was very helpful and accommodating during the move in a trailer rental. Will surely do business with you guys again.

Aungulique is the BEST! Definitely management material!

Helpful staff

We’ve traded here for years for packaging to truck rental to general storage supplies. This is an unprecedented stressful time as we all know and as seniors we found ourselves with an opportunity to move but with caution. AUNGELIQUE VICKERS WAS THE BEST CUSTOMER SERVICE AGENT EVER AND MADE IT SEAMLESS AND PAINLESS! She took wonderful care of us and we will always appreciate her assistance yesterday. U-Haul has always had good customer service and Aungelique was exceptional! We will be back and thankful your doors were open to help us during this time. Here’s wishing you continued success!

The manager and staff there Philip and the rest was awesome!

Awesome crew🤩👍

The service I received was the worst experience I will never rent from uhaul again my locker was also broken into when I reported the incident to uhaul I never heard back. I was harassed if I was late on my payment even a couple of days even though I had the storage unit for over a year. Every time I went to the storage unit in person I was greeted by the worst customer service known to man with angry attitude workers it’s just disgusting. Uhaul is around more and may be more convenient but that shouldn’t be a reason to treat customers terrible.

Good customer service Mr Philip

Great staff and customer service.

The staff there was friendly, awesome, and informative.

Before calling someone making Threats make sure you check your inventory.

Thank you for the professional experience. It was very calm with all my questions. Thank you so much

The storage unit given was in an inconvenient place and when I asked to change to a unit with easier access the agent had a attitude therefore I cancelled the reservation space an went to another storage facility that could accommodate my need with no problems.

I was double charged twice and the people at the location nor customer service were able to get my money back.

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Very good!!!...

Had this storage unit for years and only found out about extended access last week.

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

Great experience

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

The cashier was extremely helpful and nice!

GOOD SERVICE ON ALL TIME

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

No problem in out. Nice people

Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69.95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

great

Very helpful

Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage

Azariah was amazing and very helpful

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

Great customer service

Thank you for your Customer Service, I appreciate that!!

Great service!!

Friendly staff, clean facility, convenient location.

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Thank you

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

Great customer service.... Thank you!!

Great customer service 👍

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

Good person thank you to you all

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Nancy was incredibly friendly and helpful, thanks

Great customer service

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

The customer service was excellent, the staff was good with helping me with what I needed.

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64.00 with out my knowledge.

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

Very nice.

I was lied to about the $39.95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Treated very poorly

Great customer service.

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

Little warm inside but overall experience great

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

NA

The staff is really helpful.

Only complaint. I can not believe from Dallas to NY was $ 135.00 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that

It was a good place

Check-in was simple and I received all the information I needed

The stay was great

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

N/a

Poor service.

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

You suck!!! Very disrespectful and don't know how to communicate.

It was difficult to get access to my u-box