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Silvia V | Experiencia generalSelf Storage Units in Galesburg, IL, 61401
U-Haul Moving & Storage en Galesburg
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Opiniones de clientes verificados
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Cómo funcionan los comentarios de U-HaulThe bays where you pull had trash all throughout the areas. One wall even looked like someone had thrown chew or excrement on the wall! Piles of garbage around the outside which likely draw rodents etc. I also think there are some people living in some of the units. This facility needs cleaned up. Gives bad name to corporate UHaul.
Kris R | Experiencia generalThe girl who signed us up what very nice and informative.
Diana F | Primeras impresionesBooked a 10x10x10 a month in advance. Showed up to look at the unit and put a lock on the day before I was moving everything in, and they were all sold out. Sat in the office for 45 minutes with the employee, was offer 2 5x10x10s and would have had to purchase 2 locks. Said I could call the manager on Monday if I wanted to discuss options, but my house was already sold and needed it before the weekend. Ended up getting a unit “unconsolidated”. Don’t understand the point of booking ahead if it they won’t hold the type of unit you reserved. If I had any other option I wouldn’t be keeping my stuff here at all.
matthew d | Primeras impresionesAfter stopping in to inquire about a storage unit and having an incredibly rude mgr answer our questions we decided not to use their services. 2 months later we are getting notifications that we owe for a storage unit we never rented.
Steve F | Experiencia generalBrian, the fella who took care of my customer needs, deserves a raise
Kelly K | Primeras impresionesProcess was smooth and quick.
Judith D | Primeras impresionesThe Mgr was super rude & frankly not helpful. We would never recommend this location due to her lack of professionalism and attitude. Teri
Steve F | Primeras impresionesUpon arrive the house started 10pm closing but it was 7pm to gain access to the space. Fortunately we didn't have much to unload and they granted us the time needed. The lock that I purchased was supposed to be in the unit on the floor. It wasn't. These issues are quick fixes. Upon closing the unit, the website has been updated AND I CALLED TO CONFIRM THE HOURS PRIOR TO ARRIVING! The staff was polite, friendly, and very helpful.
Victoria J | Experiencia generalEvery staff member I met was helpful. Good work!
Samuel M | Experiencia generalI was very pleased how easy it was to move into storage, also the help we received when we had to extend our rental.
KIMBERLY G | Primeras impresionesEvery time we went to make a payment there was no one at the desk. Every time we called they didn't answer the phone then tried to charge us a late fee every month. My dad is a Vietnam veteran and he was upset with the office every single month to make a payment. We will not ever use this facility again.
Jerry S | Experiencia generalConnor was excellent & professional. Adaptable to changes and made sure we were able to get our truck load safely placed & our truck returned in no time at all!
Kris R | Primeras impresionesVery poor customer service was lied too about having access to my unit until 10pm always had a different excuse to why I wasn't able to have the access and half the time staff wasn't in the store
richard l | Experiencia generalI cleaned out my.unit over 2 months ago and told the clerks up front. I closed out the account bit for some reason, they've been charging me for a unit that is empty when I closed the account. So, NO! I won't recommend this place to anybody. They screwed me over. They'll probably do the same to other consumers.
Michael A | Experiencia generalMaya is wonderful.. Nick is awesome. They ere knowledgeable about things. However, the rest rooms were nasty, filthy for days.. no toilet paper, no paper towels... Everybody must be on same track. I have used uhaul all my life and this place was pathetic.. except for Maya and Nick. And I think it's Jay too . Also, there were no carts available 2 days I was there. Looked everywhere all over the bldg. None to be found. Had to rent a furniture dolly to move my stuff. You guys need to have utility hand trucks for people to rent! They said only if you get a truck. You need hand trucks for those of us to use when hauling our own stuff when not renting a truck. There's more, but I will probably not use this place again in future due to homeless people sleeping in their units and garbage all over outside. Did not feel safe there. Also my address is incorrect. On contract. Stupid!
Danita E | Experiencia general